Integrated Catering Booking System With DSS 2022

Integrated Catering Booking System with the Decision Support System
DONABEL BULAGAO
JAE ANN MAE CADANO
JOREN ESTERA
JAMER HUSSIN
MAY 2022
A Thesis
Presented to the
Faculty of the Computer Science Department
College of Arts and Sciences
Jose Rizal Memorial State University
Main Campus, Dapitan City
In Partial Fulfillment
of the Requirements for the Degree
Bachelor of Science in Computer Science
DONABEL BULAGAO
JAE ANN MAE CADANO
JOREN ESTERA
JAMER HUSSIN
MAY 2022
Republic of the Philippines
JOSE RIZAL MEMORIAL STATE UNIVERSITY
The Premier University in Zamboanga Del Norte
CERTIFICATION
This Thesis entitled “Integrated Catering Booking System with the Decision Support
System” has been prepared and submitted by Donabel Bulagao, Jae Ann Mae Cadano,
Joren Estera and Jamer Hussin in partial fulfillment of the requirements for the degree:
Bachelor of Science in Computer Science has been reviewed, checked and verified by the
undersigned as to grammar, coherence and organization.
JAYSON N. SAGPASAPAN, MA-English

English Critic
ii
CERTIFICATION
This is to certify that Donabel Bulagao, Jae Ann Mae Cadano, Joren
Estera and Jamer Hussin are taking Project Thesis for the degree Bachelor of
Science in Computer Science during the second semester of the academic year
2021-2022.
JOHN D. SAGAPSAPAN, MSIT

Thesis Instructor
This thesis entitled “Integrated Catering Booking System with the

Decision Support System” prepared and submitted by that Donabel Bulagao, Jae
Ann Mae Cadano, Joren Estera and Jamer Hussin. has been examined and is
recommended for oral examination on May 24, 2022.
ARMANDO T. SAGUIN JR., MSIT

Adviser
iii
APPROVAL SHEET
This Thesis entitled “Integrated Catering Booking System with the Decision
Support System” has been prepared and submitted by Donabel Bulagao, Jae Ann
Mae Cadano, Joren Estera and Jamer Hussin. It has been reviewed and is
recommended for acceptance and approval for final defense on May 24, 2022.
JAYSON N. SAGAPSAPAN, MA-English ARMANDO T. SAGUIN JR., MSIT

English Critic Adviser
Approved by the committee in ORAL EXAMINATION on May, 2022 with the PANEL
OF EXAMINERS with a rating of .
PANEL OF EXAMINERS
ED NEIL O. MARATAS, MA EDGARDO D. OLMOGUEZ II, MSIT

Member Member
JOSEPH AURELIUS P. JACINTO, MSIT, MTCUME, MTCNA, CCTT, MTRCE

Member
JOHN D. SAGAPSAPAN, MSIT

Chairman
Accepted and approved in partial fulfillment for the subject Project Thesis
leading to the degree of Bachelor of Science in Computer Science during the
second semester, AY 2021-2022 by the Dean of College of Arts and Sciences.
ARMANDO T. SAGUIN JR., MSIT

Associate Dean, College of Computer Studies
iv
Abstract
This study aimed to develop Integrated Catering Booking System with the
Decision Support System. The constructive land action research methods were used in
which the constructive has research method is a systematic approach that enables a
purposeful creation of method, modules, tools and techniques that have applicability well
beyond the case study that motivated their creation, while action research involves taking
action, evaluation and critical reflection. The main assessment tool was the survey
questionnaire which was prepared by the researchers based on ISO 9126 for
software quality factors. There were 15 respondents included in this study. The
statistical tools used were frequency count and mean computation. It was
concluded that the developed Integrated Catering Booking System with the
Decision Support System was “Much Functional” when measured in terms of
functionality, efficiency, and security and meets the requirements and intended
functionalities, and all the software projects satisfactorily fulfilled the basic
requirements for correct calculations. It is recommended that the system may be
used as the basis for future researchers, specifically in determining catering
booking. The system is presented to the University and should the system be
approved, should be implemented after a thorough test and evaluation.
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DEDICATION
This study is dedicated to the researchers’ families namely Bulagao Family,
Cadano Family, Estera Family, and Hussin Family who financially and morally
supported the researchers during the conduct of this study.
This study is also highly dedicated to the researchers’ Alma Mater, Jose Rizal
Memorial State University, which educated them and molded them to become holistically
developed individuals.
This study is also dedicated to the adviser and to the panel members namely
Prof. Armando T. Saguin, Prof. Ed Neil O. Maratas, Prof. Joseph Aurelius P.
Jacinto, Prof. Edgardo D. Olmoguez and Prof. John D. Sagapsapan for their support
in making this system.
Above all, they wish to convey their heartfelt gratitude to the Almighty Father for
giving them strength and guidance during the conduct of this study for without Him, this
would be nothing.
The Researchers
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ACKNOWLEDGEMENT
This humble endeavor would not have been a reality without the assistance and
cooperation of several people who made their respective duties. The researchers wish to
convey their sincere thanks to the following persons who had contributed much to the
success of this study.
To Prof.Armando T. Saguin, the adviser, for his guidance, suggestions, and
comments on the fulfillment of this study;
To Prof. Ed Neil O. Maratas, Engr. Joseph Aurelius P. Jacinto, Prof. Edgardo D.
Olmoguez and Prof. John D. Sagapsapan, for their valuable comments and ideas for the
development of this system;
To the Faculty and Staff of the Computer Science Department for their unending
support and encouragement;
To their parents who have given financial, moral, and spiritual support, which
makes this study possible;
To their friends and classmates for their helping hands in making this research
study work;
And most of all the Almighty Father, who is the ultimate source of truth and
wisdom, showered the researchers His eternal protection, guidance and blessings.
The Researchers
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TABLE OF CONTENTS
Title i
Certification of the English Critic ii
Certification of the Adviser iii
Approval Sheet iv
Abstract v
Dedication vi
Acknowledgement vii
Table of Contents viii
List of Tables xi
List of Figures xii
Chapters
1 THE PROBLEM AND ITS SCOPE
Introduction 1
Theoretical Background 3
Conceptual Framework 6
Schema of the Study 7
Statement of the Problem 8
Significance of the Study 9
Scope and Delimitations of the Study 10
Operational Definition of Terms 10
2 REVIEW OF LITERATURE AND STUDIES
Related Literature 13
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Synthesis and Gap 16
3 RESEARCH METHODOLOGY
Research Method 17
Research Environment 18
Project Development Life Cycle 19
Data Gathering 21
Requirements Analysis 21
Designing or Software Architecture 22
Project Design 23
HIPO Diagram 23
Use Case Diagram 25
Class Diagram 27
Sequence Diagram 29
Swimlanes and Fork/Join Points 31
Data Flow Diagram 32
Entity Relationship Diagram 34
Coding 36
Software Testing Procedure 36
Software Evaluation Procedure 37
Implementation 38
Respondents of the Study 39
Statistical Tools and Treatment 40
Documentation 43
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Calendar of Activities 44
4 Result and Discussion
Problem No. 1 45
Problem No. 2 46
Problem No. 3 48
Problem No. 4 52
Evaluation Process/Scoring Process 52
5 SUMMARY, FINDINGS, CONCLUSION AND RECOMMENDATION
Summary 67
Findings 68
Conclusions 69
Recommendation 69
BIBLIOGRAPHY
Online Sources 70
Appendices
Appendix A – User’s Manual 71
Appendix B - Pre Evaluation Survey 93
Appendix C - Letter to the Panelist 97
Appendix D - Letter to the Respondents 101
Appendix E - Curriculum Vitae 103
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LIST OF TABLES
Tables Pages
1 Hardware Requirements 21
2 Software Requirements 22
3 Respondents of Integrated Catering Booking System with 39

Decision Support System
4 Calendar Activities 43
5 Comparison of System in Terms of Features 49
6 It Professional rating on the Proposed System in terms of 53

Functional
7 Admin rating in terms of Functionality 54
8 Sole User rating in terms of Functionality 55
9 Overall results in terms of Functionality 56

10 IT Professional ratings in terms of Efficiency 57
11 Admin rating in terms of Efficiency 58
12 Sole User rating in terms of Efficiency 59
13 Overall results in terms of Efficiency 60
14 IT Professional ratings in terms of Security 61
15 Admin rating in terms of Security 62
16 Sole User rating in terms of Security 63
17 Overall result in terms of Security 64
18 User Evaluation 65
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LIST OF FIGURES
Figures Page
1 Conceptual Framework 6
2 Agile Development Process 6
3 Schema of the Study 8
4 Project Development Process 20
5 System Design 23
6 HIPO Diagram 24
7 Use Case Diagram 26
8 Class Diagram 28
9 Sequence Diagram 30
10 Swimless and Fork/JoinPoints 31
11 Data Flow Diagram 33
12 Entity Relationship Diagram 35
13 Formula on Weighted Mean 40
14 Steps of Catering Booking System in Dapitan City 45
15 A.) Function of DSS in Integrated Catering Booking System 46
15 B.) Place Order 46
15 C.) Package Order 47
15 D.) Schedule Booking 47
15 E.) Mode of Payment 48
15 F.) Payment Success Transact 48
16 Features of New Developed Integrated Catering Booking System 51

with Decision Support System
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Chapter 1
THE PROBLEM AND ITS SCOPE
Introduction
Over the year technology has revolutionized our world and daily lives. Almost
anything is now accessible via the internet. Websites are extremely popular in today's
generation. It appears that a large number of today's millennia are engaged and rapidly
upgrading to various technology platforms. Without a doubt, the use of man's intelligence
helps us to achieve technology that demonstrates how guy's learning has evolved
from time to time. With it fast, easy to use and cheap in term of operational cost a
marketing process can be done with just a click. After the new century, modern
information technology has shown a rapid development trend. Modern computer
technology has been a fast development trend since the turn of the century. While cloud
technology and big data were being born, this same Internet began developing as well as
popularizing, affecting and changing consumers' lifestyles in a variety of ways.
Nowadays, Integrated Catering Booking with the Decision Support System, for
catering services is very useful. Some people are afraid to go outside because of
this pandemic. Through this booking system, customers can inquire and reserve
orders with no hassle. It also helps to minimize and avoid people to spread from these
viruses due to staying at their homes because they can access and book orders through
online. Most of the traditional catering companies have relatively mature offline
operating systems, their operating and management models are deeply rooted, and their
understanding of the Internet is insufficient. If someone want to transform and develop
online business and form a complete online sales model, it will inevitably spend a lot of
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time, energy and financial resources. Moreover, traditional catering companies generally
struggling with a lack of product innovation. Due to excessive emphasis on their
traditional characteristics, the overall innovation of the company cannot meet the needs
of transformation and upgrading. Finally, the lack of computer skills of employees and
poor Internet thinking of operators restrict the development of traditional catering
companies to Internet catering (Li Xiao).
The Dapitan City is known as a historical place and it is the only city of
Zamboanga Del Norte that is known for its attraction “Gloria de Dapitan “by the word
city it should have buildings, many infrastructures with new and innovative technologies.
Unfortunately, Dapitan City lacks these kinds of facilities which is why students like us,
take this situation as an opportunity. As we all know, Dapitan City has a variety of newly
opened restaurants. Many people who likes to dine in and eat but to those busy people
who are working and have limited time to go physically in the restaurant is a problem.
This gives a room for online catering service to help them eat the food they like from
their favorite restaurants. With the help of online catering services system they may not
need to go physically to the restaurant and buy food. They can now order it online. All
restaurant owners who want to provide their customers with the comfort they desire will
benefit from this online catering service. Restaurants will come to us and ask for our help
by applying to our online catering system so that their customers will directly go online
and look for their restaurant of choice in our system. This online catering service system
is very helpful not only that it can benefit the customers for their comfort but it would
also attract many more investors and would raise the economic status of the City. Dapitan
City has only few online catering services, owing to its proximity to Dipolog which has a
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lot of infrastructures and restaurants, as well as online catering services system. That is
why Dapitan city would cater but it would do so manually, making it less technologically
adapt. However, with the help of this study of an online catering service system, it would
change the game. This online catering service system would raise the City’s
technological competence and technology will gradually bow me more prevalent. This
would be a great combination of investors and us who made the system for them to be
part of the City’s development. In addition the researcher developed a user-friendly
system that will help their business grow better.
Theoretical Background
This study is anchored on Diffusion of Innovations theory that was developed by
E.M. Rogers, a communication theorist at the University of New Mexico, in 1962.
Integrating previous sociological theories of behavioral change, it explains the passage
of an idea through stages of adoption by different actors.
The main people in the diffusion of innovations theory are:
 Innovators: People who are open to risks and the first to try new ideas.
 Early adopters: People who are interested in trying new technologies and
establishing their utility in society.
 Early majority: Those who pave the way for use of an innovation within
mainstream society and are part of the general population.
 Late majority: Another part of the general population—the set of people who
follow the early majority into adopting the innovation as part of their daily life.
 Laggards: People who lag the general population in adopting innovative
products and new ideas. This is primarily because they are risk- averse and set in
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their ways of doing things. Eventually, the sweep of an innovation through
mainstream society makes it impossible for them to conduct their daily life (and
work) without it. As a result, they are forced to begin using it.
Factors that affect the rate of innovation diffusion include the mix of rural to
urban within a society's population, the society's level of education, and the extent of
industrialization and development. Different societies are likely to have
different adoption rates —the rate at which members of a society accepts a new
innovation. Adoption rates for different types of innovation vary. For example, a society
may have adopted the internet faster than it adopted the automobile due to cost,
accessibility, and familiarity with technological change. The diffusion of innovations
theory is also used to design public health program. Again, a set of people are chosen as
early adopters of a new technology and spread awareness about it to others.
This theory will be applied by the researcher in making the system possible. In
Dapitan City most of the catering owners use the traditional method in assessing the
customers specifically it was done manually. In the theory it states that idea pass through
stage of adoption with the help of different actors. The researchers adopts this theory in
having ideas about making a system that will be useful for the catering owner and the
customer in meeting their needs, especially in terms of easing the burden they may
proceed to book their preferred catering service. This system will be the start of the
technological change in Dapitan City mainly in the Catering businesses, that this system
will be the start of their more profitable business journey.

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Conceptual Framework
According to Juhasz & Squicciarini et al (2020), the diffusion of innovation
across firms is a core driver of aggregate productivity growth. The understanding of
technology adoption is poor, despite its relevance for economic development. While there
is a huge body of evidence that new technology spreads slowly across enterprises, the
causes for this sluggish diffusion in manufacturing are not well understood (Rosenberg
1976). Indeed, recent research has demonstrated that providing standard technologies to
industrial organizations can increase productivity (Bloom 2013). This begs the question
of why businesses did not adopt these technologies sooner, without the need for
exogenous intervention. A second perplexing finding is that, even when significant
breakthrough technologies such as electricity and information technology are extensively
adopted by businesses, the generally anticipated increase in collective productivity has
not materialized.
They provide evidence supporting the spatial diffusion of knowledge: Firms
located closer to high-productivity firms were also more productive, and this effect is
strong only for cotton spinning firms and only during the initial period of technology
adoption. The findings, enterprises may have a strategic motive to delay adoption in
situations where they are unsure how to organize production to make efficient use of new
technology. This can result in a delayed technology dissemination process. Second, our
findings explain why overall productivity improvements from adopting a new technology
may take some time to manifest.Many early users of technology will operate the
technology inefficiently if early adopters do not build complementing organizational
solutions to use the technology productively. As a result, the full benefits of new
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technology take time to manifest for the ordinary company, and so require time to show
up in collective productivity.
Figure 1. Conceptual Framework
Figure 2. Agile Development Process

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Schema of the Study
The illustrated diagram below shows the flow of the system, Integrated Catering
Booking System with the Decision Support System. It represented the three procedures
Input, Process and Output.
The first box contains the input of the system. This includes the systems User’s
Information, Catering Menu Information and Decision Support System.
The second box represents the solution of the problem encountered. It shows the
process and the system development life cycle containing the process: Data Gathering
refers to the information gathered by the researchers through research, survey and
observation. Requirement Analysis refers to the logical process involved in making the
research. This is where the researchers make use of the resources obtained from the
researchers, observation, interviews and survey. Designing means creating the design for
the system studied. Coding is about making the code of the desired actual output of the
study which also includes the hard-coded source codes. In this stage, researchers are
going to make use of the programming languages for creating systems like Visual Studio
2022, Visual Studio Code and MsSql. Testing and Evaluation is a stage where the
researchers are going to try or test the efficiency and quality of the system.
Implementation is the actual presentation/ execution of system proposed, idea, model,
design and algorithm. Documentation which is the whole information documented about
the proposed study.
The third box represents the output of the system Integrated Catering Booking
System with the Decision Support System.

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INPUT
 User’s Information
 Catering Menu Information
 Decision Support System
PROCESS
 Data Gathering
 Requirement Analysis
 Designing
FEEDBACK
 Coding
 Testing and Evaluation
 Implementation
 Documentation
OUTPUT
INTEGRATED
CATERING BOOKING
SYSTEM WITH THE
DECISION SUPPORT
SYSTEM
Figure 3. Schema of the Study
Statement of the Problem
This study aimed to develop an Integrated Catering Booking with the Decision
Support System in Dapitan City during the second semester 2021-2022.
Specifically, it sought to answer the following questions:

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1. What is the current status of Catering Booking System of Dapitan City?
2. How does the Decision Support System works in the proposed Integrated Catering
Booking System?
3. What other similar or existing systems features can be fused into one integrated
system?
4. How does the Integrated Catering Booking with the Decision Support System be
assessed in terms of:
4.1 Functionality;
4.2 Efficiency;
4.3 Security?
Significance of the Study
This study is focused on making an Integrated Catering Booking with the
Decision Support System that only accessible in Dapitan City. The importance of this
study is to lessen the hassle the customer needs to go through while booking, with the
used of decision support system it help the customer to decide what food that suited their
preferences and let them to book it easily. Meanwhile the catering restaurant owner will
take orders more conveniently and take payment effortlessly this is because the system
also had payment gateway and gcash that allows the bookers to pay their orders via
online.
Customer. The customers benefit this study for the reason that the booking on the
catering restaurant they prefer will be more convenient because they can book through
online.
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Catering Owner. The catering benefits this study because the instead of
physically facing and taking the orders of the customer, the customer may book through
online and they can just access the system and look what the customers book, especially
the payment will be more convenient because the payment will be made through online.
Researchers. This study helps the researchers to broaden their knowledge and
skills in programming and analyzing the system
Future Researchers. The future researchers may benefit in this research study
especially those research studies that are related to this study.
Other Institutions. The finding of the study will provide challenging innovations
to other institutions, especially in the implementation of the decision support system.
Scope and Delimitation of the study
This study is focused on how decision support system helps them to decide on
their day by day decision making process of planning and improve the current catering
booking system of Dapitan City. This system covers Dapitan City only. It allows viewing
any requested information regarding the booking via online.
The coverage of this study is to heighten the old way of catering services and
make it into online payment process. The system focuses on the online services of
catering booking in Dapitan City.
Operational Definition of Terms
In order to come up with the common frame of understanding, the following
terms used in the study are defined operationally and textually.

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Database. A database is used to manage and store data in real time. The
developer of the proposed system use it in storing data needed in filling up the
information before anyone can access the system and the data that was entered in
Efficiency. It is the state or quality of being efficient and competent in
performance of the developed software.
Functionality. It is the sum of all aspects of a system in information technology
can accomplish for a use.
Integrated Catering Booking with the Decision Support System (ICB-DSS).It
is a computerized system that processes the booking of a catering restaurant through
online that includes decision support system.
Integrated. With two or more things combine in order to become more effective.
MSSql. HBa Microsoft SQL database framework with relational database
management system (RDBMS) that supports a wide variety of transaction processing,
business intelligence and analytics applications in corporate IT environments.
Online Booking. An online booking is a software solution that allows potential
guests to self-book and pay through your website, and other channels, while giving you
the best tools to run and scale your operation, all in one place. It was used in the system
by making an online booking in a catering service.
Online Payment. Payment method that was used by the system for the customers
to pay upon booking through internet.
Owner and Customer. It refers to the individuals who directly benefit the system
during and after Booking in the system.

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Security. It is a set of cyber security strategies that prevents unauthorized access
to Online Catering Booking System such as computers, networks, and data. It maintains
the integrity and confidentiality of sensitive information, blocking the access of
sophisticated hackers.
Visual Studio. It is an application used by the developers to develop the Online
Catering Booking System with the decision support system, as well as websites, web
apps, web services and mobile apps.
Visual Studio Code. Is an open-source code editor primarily used by the
developer to correct and repair cloud and web applications coding errors.
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Chapter 2
REVIEW OF RELATED LITERATURE
This chapter presents the related literature and the studies related to the present
investigation.
Literature
In ordering system is a collection of detail methods that are used to manage the
ordering process. Food ordering can be done either electronically or manually. This
allows customers to order their own food, which is known as the customer self-ordering
system. The customer self-ordering system is a computerized system that allows
customers to place their own orders in the restaurant and track the orders in order to
prepare and deliver the food to the computer.
In the restaurant industry, self-service or self-ordering refers to the restaurant
taking orders from customers using various types of technologies such as the internet and
others. When used in restaurants in many other countries, self-service or self-ordering is a
success. The use of self-service or self-ordering technology has been shown to benefit the
majority of investors.
According to equation Odesser-Torpey, (2008) the reports that most of the
Americans hate waiting for an order. As a result, they prefer self-service technology, such
as text messaging, the internet, and kiosks. Typically, customer’s perversely-service
because of the speed and convenience of placing orders and conducting transactions
while minimizing miscommunication. He also stated that in the future, self-activated
terminals are more likely to serve as ordering innovations. Alternative ordering can
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increase check size, free up counter staff that need to serve customers, and remove money
handling from the service equation.
According to Bhatnagar (2006), the development of kiosks and computerized
table top ordering screens will force the restaurant industry to re-jig an often used
acronym quick service restaurant to the self-service restaurant. Customers can use the
kiosk and the internet to get information or search for recipes. The kiosk and internet also
accept orders and credit or debit card payments. As a result, incorrect orders and long
lines can be avoided, order staff can be directed elsewhere, and delivery orders can be
expedited. A table-top touch screen order system, on the other hand, can take customer
orders as well as handle other customer requests such as refilling drinks, calling a waiter,
and making payment by credit card and debit card. Byte, a restaurant in Canterbury, has
successfully distinguished itself from competitors by implementing online self-service
ordering and payment concepts. Customers can place an order through the touch screen
system in Bytes, and the order will be routed to the bar or kitchen. After a customer
places an order, the system offers games, and customers will soon have access to the
internet. Touch screen ordering eliminates the need for a waiter. The system also
provides a database for customer habits and preferences, generates management reports,
performs analysis, and allows for instant menu updates.
According to Brickers (2006), it is possible to apply an online food ordering
system to Nigerian fast food restaurants. This is because the system can improve
workplace efficiency, increase restaurant sales, and reduce incorrect order placement. As
a result, it is worthwhile to invest in the system, which can reduce the return on
investment.
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Furthermore, to maintain customer loyalty and satisfaction, the system should be
supported by the food origin taste and services. However, widespread adoption of the
food ordering system may result in an increase in labour due to the elimination of waiters
in the restaurant industry. Even though the system is critical for implementation, there is
still some risk in other factors such as direct interaction and restaurant design concept,
which must be considered to ensure the system's success.
According to Gan (2002) proposed creating an online fast food restaurant
ordering system that would allow customers to place orders at any time and from any
location. The system assists in managing customer orders as well as advertising
promotions. It enables kitchen employees to view ordering information, management to
manage fast-food raw materials, and employees to search customer delivery and profile
information.
This system aids in reducing peak-hour queues, speeding up food preparation, and
increasing customer volumes. As a result, the fast food restaurant's market share can be
increased, increasing the investor's return on investment.
In addition to DE Leon (2008) mentioned that there are several aspects that
should be included in a good online food ordering system. System should be simple to
navigate, not clustered and easy to make an order. Sharma (2007) designed with
professionals looking with search engine optimize capability and available 24hours. The
system should also have a secure payment to protect their customers’ credit cards
information, fast and keep track on orders and sales history easily as well as generate a
comprehensive sales report. Customers can easily place orders using the online food
ordering system, which creates a food menu online. Online customers can also easily
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track orders with a food menu. The management team maintains a customer database and
strives to improve food delivery service. The restaurant management systems inspire us
to create the system.
Synthesis and Gap
According to Bhatnagar (2006), the rise of kiosks and computerized tabletop
ordering displays would push the restaurant business to rename a commonly used
acronym quick service restaurant to self-service restaurant. As a result, mistakes and long
queues can be avoided, order workers can be redirected, and delivery orders can be
hastened. As per Brickers (2006), Nigerian fast food outlets could benefit from an online
meal ordering system. This is because the method can increase worker efficiency,
restaurant sales, and order placement errors. As a result, investing in the system is
worthwhile, even if the return on investment is reduced. Furthermore, Gan (2002)
advocated developing an online fast food restaurant ordering system that would allow
customers to place orders at any time and from anywhere. As a result, the market share of
the fast food restaurant might grow, boosting the investor's return on investment.
According to the related literature about the researcher's studies, the
implementation of technology on business, particularly in food businesses, had a
significant impact on profit and customer service. Dapitan City's current state of catering
business relies on accepting bookings traditionally, which motivates researchers to
develop an Online Catering System with Decision Support System. This system will not
only make booking easier, but it will also mark the beginning of a new era in which
Dapitan City businesses embrace innovation

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Chapter 3
RESEARCH METHODOLOGY
This chapter presents the methodology of the study. This involve the discussion of
the research method, data gathering, requirements analysis, research environment, system
design and software architecture, coding, testing and evaluation, implementation,
documentation and maintenance.
Method Used
The researchers used constructive and action research methods. According to
(Kasanen et al., 1993) that there two research methods are used extensively in the
creation or application of new computing and information technology approaches for use
in differing domains: constructive research and action research. The constructive research
method is a systematic approach that enables the purposeful creation of methods,
modules, tools and techniques that have applicability well beyond the case study that
motivated their creation. It is research paradigm widely used in computer science,
mathematics, operations analysis and clinical medicine, the focus is on the construction
with theoretical demonstration as well as practical implementations as valid outcomes of
the research process.
Action research as the name suggest, involves taking action, evaluation and
critical reflection (Koshy et al., 2011). Within the context of computing and information
technology research, it refers to taking the action of introducing a computing and
information technology solution then evaluating and reflecting on its value. Action
research has been demonstrated in transdisciplinary research with its participatory and
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collaborative focus used as a driver for the interaction between many disciplines along
with the broad context of taking action on the broad transdisciplinary innovation
(Djanibekov et al., 2012)
Research Environment
Dapitan City, founded in 1629, is a 3rd class component city in the province of
Zamboanga del Norte, Philippines. It is often called the Shrine City of the Philippines,
Historic City of the South, and Rizal City of the South. It is the most well-known place of
exile of our Philippine National Hero, Dr. Jose Rizal; he described Dapitan as “a remote
town in Mindanao which was under the missionary jurisdiction of the Jesuits, from 1892
to 1896. This four-year interregnum in his life was tediously unexciting, but was
abundantly fruitful with varied achievements.
Project Development Process

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Project Development Life Cycle
This part explains the cycle and process of the research wherein the study is based.
It involves data gathering, requirements analysis, designing, coding, documentation and
software testing and evaluation.
According to the explanation, the Project Development Cycle refers to a logical
sequence of activities to accomplish the project’s goals or objectives. It consists of events
which are necessary to complete a project. While the System Development Cycle use to
develop and maintain Information Systems. It focuses on the software engineering
phases, process, tools and techniques for building and/or implementing the IT solution.
The phases are: Analysis, Design, Development, Integration and Testing,
Implementation.
Figure in the next page presents the Project Development Life Cycle. Each
process is connected to each other sequentially by an arrow and is numbered from 1 to 6.
It starts with Data Gathering followed by Requirements Analysis; Designing; Coding;
Testing and Evaluation; and, Documentation. First, the researchers gathered data and
information sources from the internet. The requirements analysis set and designs the
software and hardware requirements needed by the users. After having all the desired
information requirements gathered and analyzed, the researchers designed the system.
While in the designing process, they started the program coding using Visual Studio C#
programming language. Finally, testing and evaluation of the system are done. Each step
and process was verified by the researchers for the correctness of the output and its
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functionality performance by the software. When errors are found, it goes to the previous
process for another software verification procedure to be considered.
Figure 4. Project Development Process

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Data Gathering
The researchers gathered source in the different process regarding this system, from
the internet and sought information from particular personnel that have enough
knowledge for the system. The data for this research were collected using a survey
questionnaire, interview and observation. The survey was created using suitable questions
modified from related research individual questions formed by the researchers. The
instruments used in data gathering in which researchers applied are: Surveys (can provide
breadth information about and behaviors relevant to existing learning spaces and
technologies) and interviews (provide important insight about the case study).
Requirements Analysis
The needed data and information regarding the study Integrated Catering Booking
with Decision Support System gathered by the researchers after the data were gathered
and are ready to perform the researchers made a systematic analysis for the process which
is analyzing the data and information of the study and proceeded on to the designing
project. The following hardware and software requirements below served as the tools in
system project development in terms of the user.
Hardware Requirements for the Sole User, Admin/Owner and System Developer
Table 1. Hardware Requirements
SOLE USER ADMIN/ OWNER DEVELOPER
 Personal  Personal Computer  Personal Computer

Computer  Core I5  Core I5
 Mobile  Minimum of 512 GB  Minimum of 512 GB hard
hard disk or higher disk or higher
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
4GB Memory or  4GB Memory or Higher
Higher
 Mobile
Software Requirements for the Sole User, Admin/Owner and System Developer
Table 2. Software Requirements
SOLE USER ADMIN/OWNER DEVELOPER
 Catering  Catering  MsSql

Booking System Booking System  Visual Studio 2022
 Visual Studio Code
 Windows 11
 Web - Based
Designing of Software Architecture
This chapter walks through the steps in designing an online usability study. In
this process it involves the abstract representation of the system in which the researchers
prepare. A system's architectural design was examined, in which sub-systems provide
some collaborative set of services that make up the system, and their relationships are
recognized and documented. Generally, the architectural design process happens before
the detailed system specification. Interface Design created a software system that satisfies
end-user needs. These many design process events were considered in order to ensure
that the system software satisfies the standard standards of end-user expectations, is
simple to use, and anticipates future requirements. It covers all the major sections of the
study in order to elicit the users’ interactions to all the possible outcome of the system. It
is the process of applying various techniques and principles for the purpose of defining
process to permit its physical realization. During the design phase, the researchers
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incorporated all the requirements and gathered information to convert into representation
to reach its goals.
Project Design
The proposed application software is an Integrated catering Booking System with
Decision Support System. It allows the customer in booking in the catering restaurant
through online. Decision Support System allows hassle free booking because it helps the
customer decide on what they want and the system will show all the possible options
Figure 5. System Design
HIPO Diagram
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HIPO model (short hierarchical input process output model) is a system analysis
design aid and documented technique from the 1970s used for representing the modules
of a system as a hierarchy and for documenting each module. It was used to develop
requirements, construct design and support implementation of an expert system to
demonstrate automated rendezvous.

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Figure 6. HIPO Diagram
Use Case Diagram

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To model a system, the most important aspect is to commit a dynamic behavior.
The use case diagram represents the Integrated Catering Booking System with Decision
Support System that describes the interactions between user and server application (both
called actors). It shows the use case diagram in which there is one actor with six use
cases, another actor have six use cases and last actor have four use cases.
The sole user only initiates the Registration, Log In, Schedule Booking, Online
Payment, View Booking Transaction, feedback for the service, inserting the catering
menu and information, View Confirmed Booking, Update catering menu and information
and Print Catering Booking Transaction. The admin can access the Registration, Log In ,
user Management, Manage Security Threats, View Confirmed Booking,. View Catering
Booking Transaction and Feedback of the sole users who uses the system in order to
improve the system. In the software and systems engineering, a use case is a list of
actions or event steps, typically defining the interaction between a role (known in the
Unified Modeling Language as an actor) and a system, to achieve a goal. The actor can
be human or other external system.
In this case, the use cases are Registration, Log-in, Schedule Booking, Online
Payment, User Management, Manage Security Threats, View Confirmed Booking, Insert
Catering Menu / Information, Update Catering Menu / Information, Print Catering
Booking Transaction and Feedback. Each of these use cases has its own design of User
Interface (UI) or forms that shows its corresponding functions. Each design is shown in
the figure in the next page.

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28
Figure 7. Use Case Diagram

Class Diagram
In software engineering a class diagram in the Unified Modeling Language
(UML) is a type of static structure diagram that describes the structure of a system by
showing the system’s classes, their attributes, operations (or methods) and the
relationship among objects. Figure below represents the class diagram of the Integrated
Catering Booking System with the Decision Support System.
Figure below represents the Class Diagram of Integrated Catering Booking
System with the Decision Support System. Each Entity has its own individual attributes.
Under User Authentication are int id, string username, string password, Register () and
Login (). User Authorization are int id, int userAuthentivvationId, bool isCtaeringService,
bool isClient and AddUserAuthorization. In UserProfile are int id, string firstName,
string LastName, int userAccountId and CreateUserProfile. In Catering Service the
attributes are int id, string name, AddCateringService() and GetAllCateringService().
Under ServiceBooking are int id, int cateringServiceId, date serviceDate, time
serviceTimeStart, time serviceTimeEnd guild transactionIdentifier, bookCateringService
and SetSchedule(). In FoodPackage are int id, string package, int heads, int
cateringServiceid, CreateFoodPackage() and UpdateFoodPAckage. The entity FoodItem
contains the attributes int id, string name, string category, string ingredients, int
cateringServiceId, AddFoodItem, RemoveFoodItem, UpdateFoodItem and
GetAllFoodItem. Under the UserBooking are int id, int serviceBookingId, int profileid
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and GetAllBookings(). In Payment are int id, int serviceBookingId, string receipt,
ProcessPaayment(),setMerchant().
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Figure 8. Class Diagram
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Sequence Diagram
This diagram describes the interactions among the classes in terms of booking
through the integrated online catering booking with the decision support system.
The end-user which is the User will Search Catering Package, then the system
will display the very entire catering food package menu and return the results to the user.
After searching, the user will book the selected package and validate the package for it
availability or for customization of the package, or so they thought. Then they will set the
calendar booking date, then validating for the date availability, if the selected date is not
available, the system will prompt a message to the user that the selected date is not
available otherwise the user may proceed to confirm the booking details system will
return the booking details to the user for placing the booking details and may proceed to
process the payment method through online, like GCash. The transaction receipt will be
sent to the customer via virtual receipt.
As shown on the next page the process will takes place into five (5). The user
which is the customer and the Catering Services that consist of menu and services they
offered to the customer this is usually the owner. The view Booking option is an interface
in which that customer can view their booking transaction as well as the owner that can
also view the customers booking transaction. Place Booking option is also an interface in
which the customer can place the booking details, which includes all customers’
transaction information. Lastly, the Online Payment.

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Figure 9. Sequence Diagram

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Swimlanes and Fork/Join Points
Swimlanes and Fork/Join Points is one of the diagrams under the unified
modeling language. The figure below shows 2 brackets, the Sole Use and the
Admin/Owner. The process under Sole User is entering Registration, Log In, Schedule
Booking, Online Payment, View Confirmed Booking, Feedback, View Catering Booking
Transaction, Insert and Update Menu Info, Print Catering Booking Transaction and
Feedback. The processes under Admin are Registration, Login, User Management, and
Manage Security Threats.

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Figure 10. Swimlanes and Fork/Join Points
Data Flow Diagram
Is a graphical representation of the “flow” of data through an information system,
modeling its process aspects. Often they are preliminary step used to create an overview
of the system which can later be elaborated. It is an external device that is used in sending
and receiving data. Data flows themselves to the Data storage locations. It shows what
kind of information will be input to and output from the system, where will the data come
from and go, and where the data will be stored.
This shows the process on checking the detailed representation of the system
components. The figure explains the flow of operation for the system “Integrated
Catering Booking System with the Decision Support System” to find the output of the
study. This figure explains the flow of operation to get the output of the system.
As the diagram shows level 1.0 is the User, they may search for catering service
and proceed to the level 2.0 which is the Catering that processes the food package then
proceed by selecting on level 3.0 which is the package. Then setting schedule in level 4.0,
by selecting schedule, if the schedule is available it will proceed to the another level
which is the level 5.0 but if not it will notify back to the customer that the schedule is not
available anymore. Level 5.0 is the order, this is where the booking will be process for
confirmation, and the customer will fill-up additional information like their personal
information which includes names, email, contact number and the additional booking
information which include the address of the venue. Then after validating the schedule, it
will then be preceded to the confirmation of the booking. Lastly, is the level 7.0 which
include the processing of payments which made through online.

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ONLINE
PAYMENT
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Figure 11. Data Flow Diagram
Entity Relationship Diagram
The entity-relationship diagram of Integrated Catering Booking System with the
Decision Support System depicts how resources are managed. An entity relationship
diagram (ERD) depicts the connections between the entities in a database. In this case, an
entity is a data component. ER diagrams, in other words, depict the logical structure of
databases. An entity relationship diagram resembles a flowchart at first glance. It is
distinguished by its particular symbols and their interpretations. A piece of data or a
concept about which data is recorded is referred to as an entity. Each entity represents a
database table, and the relationship lines represent the keys in a table that point to specific
records in connected tables. Database tables are groupings of data that are represented by
a column in each ERD figure. In relation to every data movement, the data fields are the
data underneath the table name. Because of their indices, the projected lines act as a link
between tables.
The figure below shows the connectivity of the different database table through
indexes related fileds. There are 14 Entities in the Entity Relationship Diagram that was
shown in the next page namely: BookingOrder is connected to BookingOrderItem and
FoodPackage; Foodpackage is connected to FoodPackagingItems and
FoodPacakgingPricing; BookingOrderItem is connected to FoodItem; FoodItem is
connected to Catering Service, FoodPacjageItems and BookingOrderItem; Catering
Service is connected to FoodPackage, FoodItem and ServiceBooking;
UserAunthentication is connected to UserAuthorization and UserProfile; UserProfile was

35
connected to UserBooking, and Service Booking is connected to UserBooking, Payment
and Confirm Booking.

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int onlinepayment
Figure 12. Entity Relationship Diagram
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Coding
This process involve writing a set of commands or instructions that can later be
complied and or interpreted and then inherently transformed to an executable file that a
computer can execute or run. The researchers used a short way procedure to process the
design into the expected output. The code shows the details for the system
“INTEGRATED CATERING BOOKING SYSTEM WITH DECISION SUPPORT
SYSTEM”
The following are the methods and techniques of the system:
Looping is use to provide the additional time, which, in turn, enhances instruction
and assessment.
Function is a piece of code which takes one more input in the form of parameter
and done some processing and returns a value. It is a name given to a block of code that
can be executed whenever we needed.
Arrays were a systematic arrangement of objects, usually in rows and columns. It
is a special variable, which can hold more than one value at a time.
Query is used to connect from php to mysql. It is command to save, edit, delete
and search data from the database.
Software Testing Procedure
While the system is under development the testing method was adopted. Both
manual and computerized processes were run together until the time when the “Integrated
Catering Booking System with the Decision Support System” is accurately running
through its different method and strategies. This event is actually the reason why the
proponent tried their best to make this system be done according to their way of
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introducing how fast is the procedure is for this individual event will be referred to the
process in its diagram shown. The researchers guaranteed the best system ever for the
constituents of Dapitan City. Manual on the other hand is easy but the new technologies
in our time so, the proponents introduce each one of the observant that computer
technology is more powerful in today’s generation.
The result of this proposal will determine whether the proponent will continue or not for
the study.
1. Check the data that are used in the system if it is necessary.
2. Set-up the system if it is working properly.
3. Try to register if the online system will currently be running.
4. The actual operation begins with the supervision of the proponent.
5. After checking the study, the researcher conducted an evaluation about the system
software.
Software Evaluation Procedure
This study can meet by means of test and evaluation. The proponent believe that
all software cannot be implemented without proper research, test and evaluate before the
operation. The process can help the researchers in attaining their goal for the perfect
output. The respondents of the system are individual constituents that live among the city
of Dapitan who are in capable and have the knowledge of using the system Integrated
Catering Booking System with the Decision Support System.
The respondents of the system study evaluated for the selected respondents
including information technology professionals such as IT professionals and the

39
students who are considered as professional evaluators as well as the users.
The respondents were composed of fifteen (15) five (5) IT Professionals,
five (5) Admin and five (5) Sole User’s evaluators as well as end users. Each
respondent rated the study according to the criteria created by the researchers.
Procedures:
1. The results is met by means of test and evaluation
2. Selected respondents including information technology professionals
were considered.
Implementation
The idea is to introduce and run the old system alongside the new system. With
this approach, the outputs or behavior of each system can be compared to make sure that
the new system is performing as expected. A method used by the researchers in eliciting
some ideas from Parallel adoption process. According to this method, it cannot be
represented without paying attention to the steps before the actual conversion, namely the
construction of a conversion scenario and the identification and testing of all the
requirements of a system in order to reduce risk, the old and new system run
simultaneously for some period of time after which, if the criteria for the new system are
met, the old system is disabled.
The process requires careful planning and control and a significant investment in
labor hours. Some systems are incapable of being introduced in pieces as it is too reliant
on the whole system. Implementation of the system is not highly successful without any
idea or source from the environment of the researchers. Most of the time researchers also
depend on the high technological concept for the decision to change the old manual
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process of a system and can be seen as one possible mean to achieve the goal of
everybody who is in need in relation to this study and also a source for their study and to
the next generation not just in Dapitan City.
With the realization of a technical specification or algorithm as a program, software
component, or other computer system is done through programming and development.
It gives benefits to the user’s involvement and management support in designing and
operating the system “Integrated Catering Booking System with the Decision Support
System”. The system implementation has its several positive results. First the users are
heavily involved in systems design; it offers opportunities to mold the system according
to their wants and needs, and more opportunities to control the outcome. Second, they are
more likely to react positively to the change process. Incorporating user knowledge and
expertise leads to better solutions.
Respondents of the Study
A quota of fifteen (15) total respondents of the study and were classified into two
(3) groups of evaluators. The first group comprises of the IT professional and the second
group comprises the admin and the third group comprises the Sole User. The respondents
were given questionnaires for them to provide information for the study.
Table 3. Respondents of Integrated Catering Booking with DSS
Respondents
Number Percentage
IT Professionals 5 33.3
Admin 5 33.3
Sole User 5 33.3
Total 15 100%
Tools and Treatment
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The mean was used to measure the effectiveness of the INTEGRATED
CATERING BOOKING SYSTEM WITH DECISION SUPPORT SYSTEM in terms of
functionality, efficiency, and security. It uses the like's 5-point scale which shows the
following range of values.
Figure 13. Formula on Weighted Mean
Functionality
A set of attributes that bear on the existence of a set of functions and their
specified properties. The functions are those that satisfy stated or implied needs.
Numerical Rating Ranges of Mean Descriptive Rating
5 - 4.21 – 5.00 Very Much Function
4 - 3.41 – 4.20 Much Functional
3 - 2.61 – 3.40 Functional

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2 - 1.81 – 2.60 Fairly Functional
1 - 1.0 – 1.80 Not Functional
Efficiency
It is the ability to avoid wasting materials, energy, efforts, money, and time in
accomplishing something or achieving a goal. In a broader sense, it is the ability to
complete tasks efficiently and effectively.
5 - 4.21 – 5.00 Very Much Efficient
4 - 3.41 – 4.20 Much Efficient
3 - 2.61 – 3.40 Efficient
2 - 1.81 – 2.60 Less Efficient
1 - 1.0 – 1.80 Not Efficient
Security
The ability of a system to allow only the admin required in editing and updating
information to secure the information stored in the database.
5 - 4.21 – 5.00 Very Much Secure
4 - 3.41 – 4.20 Much Secure

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3 - 2.61 – 3.40 Secure
2 - 1.81 – 2.60 less Secure
1 - 1.0 – 1.80 Not Secure
Documentation
The system provides its documentary evidence for the user's guide and process a
documenting knowledge. The system “Integrated Catering Booking System with the
Decision Support system" provides product documentation such as software
documentation. This is the other way in helping user's idea, knowledge, and enhancement
for their skills in studying online. In this way it will teach them to know the documentary
of the research study and visualize the input and output of the system. In other words, this
is a guideline for the online research study.
Calendar of Activities
The table shows the calendar of activities and the undertaking of the researchers
from the start of the proposed study until the system is completely done. This study
started 1st week of April with Data Gathering. It took several weeks before the necessary
data gathered. While gathering data the researchers also took their time in setting the
software requirements and it lasted about four weeks. By the 4th week of April, the
researchers started designing the system and the task was completed in the month of
May. While designing, the proponent also started coding on the 2nd week of April. The
study was completed within 2 months until it was finished. In the 4th week of April the
researchers together with the end users tested and evaluated the system. On the 2nd week
of 3rd Week of May, the project started in the implementation of the system. Maintenance
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followed order to determine its correctness of its functionality and finalize the full
implementation of the system at the end of May. The documentation started in the 4th
week of April and lasted by the 3rd week of May.
Table 4. Calendar of Activities.
2nd Semester A.Y 2021 -2022

APRIL MAY
ACTIVITIES 2
1. Data Gathering
2. Software
Requirement Analysis
3. Designing
4. Coding
5Testing
and
Evaluation
6. Implementation
7. Documentation
Chapter 4
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RESULT AND DISCUSSION
This chapter presents the solution or detailed explanation and discussions of the
specific problem in the study of Integrated Catering Booking with the Decision Support
System.
Problem 1. What is the current status of Catering Booking System of Dapitan City?
From the survey conducted by the researchers figure 14 below illustrates the steps
of catering services in Dapitan City.
ALGORITM:
 Step 1 first the client contact the CBS Dapitan City through telephone
 Step 2 the CBS Dapitan will received the client’s inquir or booking
 Step 3 CBS Dapitan will check the availability of the schedule booking
 Step 4.1 if yes Confirm the booking then proceed the payment
 Steps 4.2 if no reschedule the booking else cancel booking.
Problem 2. How does the Figure

Decision Support
14 Catering System
Booking System works
in Dapitan City in the proposed
Integrated Catering Booking System?

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The system used features such as follows: Flexible Budget and Menu Driven
Interface to help them decide on their day by day decision. Through Decision Support
System in catering services can help the sole users in their decision making process of
planning and allocating limited budget to their planning units effectively and efficiently.
The figure 15 below shows the function of DSS in Integrated Catering
Figure 15 a.) Function of DSS in Integrated Catering Booking System
Figure 15 b.) Place Order.

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Figure 15 c). Package offer
Figure 15d). Schedule Booking

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Figure 15 e.) Mode of Payment
Figure 15 f). Payment Success transact
Problem 3. What other similar or existing systems features can be fused into one
integrated system?
There are four (4) unique programs fused as the new developed system with
combinations of new additional functions. The different operations from these programs
are considered to be the core functions of the system. Additional unique features are
added by the proponent to come up with a new design called “Integrated Catering
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Booking System with the Decision Support System” and make the new developed
application more efficient.
Table 5. Comparison of System in Terms of Features
Integrated Catering Design of Pucuk

Catering Booking Management Embedded Rebung
System with the System for Catering Catering
System Features Decision Support Gardenia Service Online
System Reception Terminal Base Booking
Hall on ARM System
Automated
COD Payment
Catalog
Management
Ease of Use
Flexible Budget
Generate Invoice
Menu Driven
Interface
Manage Booking
Manual
Online Payment
Search functionality
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As reflected in the table above, the three (3) systems were compared in terms of
features. The Catering Management System for Gardenia Reception Hall is a service
provider for home scale meal deliveries and banquet facilities. It handled manually using
a paper base booking system for every day operation with ease of use, COD payment,
generate invoice and more to help manage and provide their services in an efficient
manner.
The Design of Embedded Catering Service Terminal Based on ARM provides
a comprehensive solution for the catering industry’s full digitization. The terminal
includes an order system server, an order system terminal, and a part to display the
operating room. At the same time, a USB wireless network card is connected to the order
system server. Experiments show that the system runs stably, and has a friendly user
interface. The realization of this method for users provides a convenient, flexible, and
effective control method.
Furthermore, Pucuk Rebung Catering Online Booking System currently used
the manual process to manage their business activities with the customer. The customers
need to make their booking manually by coming to the PRC office using the telephone.
Regarding that system testing plan and evaluation from users and experts also has been
prepared to improve the functionality, usability, and interface design of the system. The
model used for PRCOBS is the adapted Waterfall Model which has several phases such
as Requirement Analysis, Design, Implementation, and testing.
Figure in the next page present features of the “Integrated Catering Booking
System with the Decision Support System”. These are the adapted software features from
the three (3) similar library management systems. The new developed library system as
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reflected in the table contains more system features than those of the three (3) existing
software patented with copyright and are commercially distributed.
Catering Management Design of Embedded Pucuk Rebung Catering

System for Gardenia Catering Service Online Booking System
Reception Hall Terminal Base on ARM
 Ease of Use  Ease of Use
 Online/Network  Online/Network  Ease of Use
Operation Operation  Manual/Telephone
 Fees Computation  Fees Computation  Fees Computation
 COD  COD  COD
Additional System Features

 Online Payment
 Flexible Budget
 Menu Driven Interface
Fused System
Integrated Catering Booking with the

Decision Support System
 Ease of Use
 Search Engine
 Online Payment
 Online/Network Operation
 Web Page
 Flexible Budget
 Menu Driven Interface
Figure 16 Features of New Developed Integrated Catering

Booking System with the Decision Support System.
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Problem 4. How does the, Integrated Catering Booking with Decision Support
System as is terms of:
4.1 Functionality;
4.2 Efficiency;
4.3 Security;
The respondents of the system evaluated “Integrated Catering Booking with the
Decision Support System” carefully. The selected respondents are Catering Service. They
were considered as a professional evaluator as well as end-users. In terms of
functionality, the system functioned fast and accessible. Efficiency was assessed with its
ease to understand and give effective information. Finally, this system was secured in
giving the inquired information correctly and enabled one to automatically view the
inquired information.
Evaluation Process/Scoring Process
The findings that proved the functionality, efficiency and security of the
Integrated Catering Booking with Decision Support System shown on the tables found in
the proceeding page. The respondents were composed of 5 IT Professionals, 5 Sole Users
and 5 Admin who tested the project. The testing was done individually. Each respondent
rated the project according to the criteria set by the researchers.
The criteria were rated from 1-5, where 5 is the highest degree of possibility that
this would be assisted in the internet application. The rate had the corresponding
equivalents. The result of testing and evaluation determined the need of creating the
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project, Integrated Catering Booking with Decision Support System. The means would be
interpreted by following the ranges plotted below.
A. Functionality
Table 6. It Professional rating on the Proposed System in terms of Functionality.
IT PROFESSIONAL
Functionality Weighted Mean Description
1. Uses of the Software 3.60 Much Functional
2. Process of data manipulation 3.40 Much Functional
3. Meets an end-user needs 3.20 Much Functional
4. Capacity to store data 3.60 Much Functional
AVERAGE WEIGHTED MEAN 3.45 Much Functional
The table shows the functionality of the system as rated by the IT Professional.
The criterion number 1 gather an average weighted mean of 3.60 which corresponds to
Much Functional. The criterion 2 gathers a total mean of 3.40 which corresponds to
Much Functional. The criterion 3 gathers a total mean of 3.20 which corresponds to
Much Functional. Lastly, the criterion 4 gathers a total mean of 3.60 which corresponds
to Much Functional. The total the Functionality as rated by IT Professional gathers a total
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mean of Much Functional which means that the system processing takes approximately
ten seconds and system responds inquiry of the end – user moderately satisfies the end –
user.
Table 7. Admin rating in terms of Functionality.
ADMIN
The table shows the Admin rating in terms of Functionality. The criterion 1 got a
mean of 3.60 which corresponds to Much Functional. The criterion 2 got a mean of 3.50
that corresponds to Much Functional. The criterion 3 got a mean of 3.60 which
corresponds to Much Functional. Lastly, the criterion 4 got a total mean of 3.40 which
corresponds to Much Functional the average weighted mean for Admin in terms of
functionality is 3.53or Much Functional.

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Table 8. Sole User rating in terms of Functionality
SOLE USER
The table above shows the rating in terms of Functionality by the Sole Users. The
criterion 1 got a mean of 3.40 which corresponds to Much Functional. The criterion 2 got
a mean of 3.20 which corresponds to Much Functional. The criterion 3 got a mean of
3.40 which corresponds to Much Functional. Lastly, the criterion 4 got a mean of 3.60
which corresponds to Much Functional. Overall the rating in terms of Functionality by
the Sole User got a total mean of 3.40 which corresponds to Much Functional which
means that the system processing takes approximately ten seconds and system responds
inquiry of the end – user moderately satisfies the end – user.

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Table 9. Overall results in terms of Functionality
OVERALL (IT PROFESSIONAL, ADMIN AND SOLE USER)
The table shows the overall results of the rating by the IT Professional, Admin
and Sole User. Criterion 1, Uses of the Software got a total mean of 3.53 which
corresponds to much functional. Criterion 2, Process of data manipulation got a total
mean of 3.37 which corresponds to Much Functional. The criterion 3, Meets and end –
user needs got a total mean of 3.40 which corresponds Much Functional. Lastly, the
criterion 4, Capacity to store data got a total mean of 3.53 which corresponds to much
functional. This indicates that the system processing takes approximately ten seconds
and system responds inquiry of the end – user moderately satisfies the end – user.
B. Efficiency
It is the state or quality of being efficient and competent in performance. It entailed the
achievement of the goals and objectives which one has set for his future or to complete
57
the tasks which were specified for himself for to reach a required standard with least
resources.
Table 10. IT Professional ratings in terms of Efficiency.
IT PROFESSIONAL
1. Capable to store data 3.80

Much Efficient
2. Display Webpage without much delay 3.40

Much Efficient
3. Support on minimum requirement of

3.40
Much Efficient
the system
4. Quick responds of the user request 3.40

Much Efficient
AVERAGE WEIGHTED MEAN 3.50

Much Efficient
The table shows the IT Professional ratings in terms of Efficiency. The criterion 1
got a mean of 3.80 which corresponds to Much Efficient. The criterion 2 got a mean of
3.40 which corresponds to Much Efficient. The criterion 3 got a mean of 3.40 which
corresponds to Much Efficient. Lastly, the criterion 4 got a mean of 3.40 which
corresponds to Much Efficient. The results for Efficiency as rated by IT Professional got
a total mean of 3.50 which corresponds to Much Efficient which means that the system
generates data but contains 4% error on the entry of information.

58
Table 11. Admin rating in terms of Efficiency.
ADMIN
1. Capable to store data 3.40

Much Efficient
2. Display Webpage without much delay 3.40

Much Efficient
3. Support on minimum requirement of the

3.40
Much Efficient
system
4. Quick responds of the user request 3.80

Much Efficient
AVERAGE WEIGHTED MEAN 3.50

Much Efficient
The table shows the rating of the Admin in terms of Efficiency. The criterion 1
got a mean of 3.40 which corresponds to Much Efficient. The criterion 2 got a mean of
3.40 which corresponds to Much Efficient. The criterion 3 got a mean of 3.40 which
corresponds Much Efficient. Lastly, the criterion 4 got a mean of 3.80 which corresponds
to Much Efficient. Overall the rating in terms of Efficiency by the Admin got a mean of
3.50 which corresponds to Much Efficient this means that the system generates data but
contains 4% error on the entry of information.

59
Table 12. Sole User rating in terms of Efficiency.
SOLE USER
Efficiency Weighted Mean Description
1. Capable to store data 3.20 Much Efficient
2. Display Webpage without much delay 3.60 Much Efficient
3. Support on minimum requirement of the

3.40 Much Efficient
system
4. Quick responds of the user request 3.80 Much Efficient
AVERAGE WEIGHTED MEAN 3.50 Much Efficient
The table shows the results of the evaluation in terms of Efficiency by the Sole
User. The criterion 1 got a weighted mean of 3.20 which corresponds to Much Efficient.
The criterion 2 got a mean of 3.60 which corresponds to Much Efficient. The criterion 3
got a mean of 3.40 which corresponds to Much Efficient. Lastly, the criterion 4 got a
mean of 3.80 which corresponds to Much Efficient. In total, the rating of the Sole User in
terms of Efficiency got a total weighted mean of 3.50 which corresponds to Much
Efficient this means that the system generates data but contains 4% error on the entry of
information.
60
Table 13. Overall results for Efficiency.
Efficiency Weighted Description

Mean
1. Capable to store data 3.47 Much Efficient
2. Display Webpage without much delay 3.47 Much Efficient
3. Support on minimum requirement of the 3.40 Much Efficient

system
4. Quick responds of the user request 3.67 Much Efficient
AVERAGE WEIGHTED MEAN 3.50 Much Efficient
The table shows the overall results of the rating by the IT Professional, Admin
and Sole User. Criterion 1, Capable to store data got a total mean of 3.47 which
corresponds to much efficient. Criterion 2, Display webpage without much delay got a
total mean of 3.47 which corresponds to Much Efficient. The criterion 3, Support on
minimum requirement of the system got a total mean of 3.40 which corresponds to 3.67.
Lastly, the criterion 4, Quick responds of the user request got a total mean of 3.67 which
corresponds to much Efficient. Overall the results for efficiency got a total weighted
mean of 3.50 which corresponds to much efficient and it implies that the system
generates data but contains 4% error on the entry of information.

61
C. SECURITY
c.1.) Administrator the Security Level Rights
Table 14. IT Professional rating in terms of Security.
IT PROFESSIONAL
Security Weighted Mean Description
1. Entry of transaction done only by admin

3.40 Much Secure
security level rights
2. Error of data entry can be altered only by

3.80 Much Secure
Admin Security Level Rights
3 Clients password is required 3.00 Much Secure
4. Data security of the system 4.00 Much Secure
AVERAGE WEIGHTED MEAN 3.55 Much Secure
The table shows the rating of the IT Professional in terms of Security. The
criterion 1 got a mean of 3.40 which corresponds to Much Secure. The criterion 2 got a
total mean of 3.80 which corresponds to Much Secure, the criterion 3 got a total mean of
3.00 which corresponds to Much Secure. Lastly, the criterion 4 got a mean of 4.00 which
corresponds to Much Secure. Overall the rating of the IT Professional in terms of
Security got a total mean of 3.55 which corresponds to Much Secure indicating that the
design of the system enables the end-user to manipulate the program with ease.
62
Table 15. Admin rating in terms of Security
ADMIN

3.40 Much Secure

3.60 Much Secure
The table shows the rating of the Admin in terms of Security. The criterion 1 got
a mean of 3.40 which corresponds to Much Secure. The criterion 2 got a mean of 3.60
which corresponds to Much Secure. The criterion 3 got a mean of 3.20 which
corresponds to Much Secure. Lastly, the criterion 4 got a mean of 3.20 which
corresponds to Much Secure. Overall the results of evaluation for the rearing by the
Admin got a total mean of 3.35 which corresponds to Much Secure which shows that the
design of the system enables the end-user to manipulate the program with ease.
63
Table 16. Sole User rating in terms of Security
SOLE USER

3.40 Much Secure

3.60 Much Secure
The table shows the rating if the Sole User in terms of Security. The criterion 1
got a total mean of 3.40 which corresponds to Much Secure. The criterion 2 got a total
mean of 3.60 which corresponds to Much Secure. The criterion 3 got a mean of 3.40
which corresponds to Much Secure. Lastly, the criterion 4 got a mean of 3.45 which
corresponds to Much Secure. Overall the rating of the Sole User in terms of Security got
a total mean of 3.45 which corresponds to Much Secure which reflects that the design of
the system enables the end-user to manipulate the program with ease.
64
Table 17. Overall rating for the Security.
Security Weighted Description

Mean
1. Entry of transaction done only by admin 3.40 Much Secure

2. Error of data entry can be altered only by 3.67 Much Secure

3. Clients password is required 3.20 Much Secure
The table shows the overall rating of the IT Professional, Admin and Sole User in
terms of the Security of the System. The criterion 1, Entry of transaction done only by
admin security level rights got a total mean of 3.40 which corresponds to Much Secure.
The criterion 2, Error of data entry can be altered only by Admin Security Level Rights
got a total mean of 3.67 which corresponds to Much Secure. The Criterion 3, Clients
password is required got a total mean of 3.20 which corresponds to Much Secure. Lastly,
the criterion 4, Data security of the system got a total mean of 3.53 which corresponds to
Much Secure. Overall, the results for the rating by the IT Professional, Admin and Sole
User got a total weighted mean of 3.45 which corresponds to Much Secure and it only
65
means that the design of the system enables the end-user to manipulate the program with
ease.
Users Evaluation
The overall results of the technical evaluation proved the functionality, efficiency
and the security of the developed system. The researchers used different software criteria
factors suited for the user’s evaluation. The software was rated as to its functionality,
efficiency and security. The above mentioned criteria of the system quality factor were
included and exemplified in the evaluation of the instrument together with its
corresponding ratings and equivalent descriptions. Table 17 describes the overall results
of the evaluation as shown below.
Table 18. User Evaluation
Software Quality Factor Mean Average Descriptive Rating
Functionality 3.46 Functional
Efficiency 3.50 Efficient
Security 3.45 Secure
OVERALL 3.47 Acceptable

66
Overall Results of the Project Evaluation
In the evaluation, the researchers found out that the functionality of the system got
the average mean of 3.46 which means that the system was functional. As to the
efficiency of the system, an average mean of 3.50 showed that the system was efficient.
In terms of security of the system, an average mean of 3.45 showed that the system was
secured
In totality, the system was functional, efficient and secure when the respondents
rated the later as to functionality, efficiency and secure as supported by the mean of 3.47
which means that the system was Acceptable. Based on the findings above, the
researchers concluded that the system should be implemented so that it could help the
residents of Dapitan City to book food in Integrated Catering Booking System with
Decision Support System.

67
Chapter 5
SUMMARY, FINDINGS, CONCLUSIONS AND RECOMMENDATIONS
This chapter presents the summary and conclusions of the study. It also covers the
presentation of findings out from the data treated and the conclusions are drawn based on
the findings and recommendations.
Summary
In this chapter, the researchers sought to study “Integrated Catering Booking with
the Decision Support System” and the sub problems in the statement of the problem. This
was accomplished through a process called the project development process which
includes Data Gathering, Requirements and Analysis, Designing, Coding, and Testing
Evaluation. This system can give people a more accurate, less time consuming and easy
task in booking. Answers to the following sub problems were being sought:
1. What is the current status of Catering Booking of Dapitan City?
2how does the function of Decision Support System works in the proposed
Integrated Catering Booking System?
3. What other similar or existing systems features can be fused into one integrated
system?
4. How does the, Integrated Catering Booking with the Decision Support System
be assessed in terms of Functionality; Efficiency; and Security?
The method used in this study was constructive research method employing
documentary analysis wherein the data gathered from an interview and other resource
documents were carefully examined and analyzed in order to produce the desired result
and accurate output of the study

68
Findings
After all the necessary data of the study were treated accordingly, the following
findings were exposed:
1. The researchers found out that the current process of Integrated Catering
Booking with the Decision Support System is manually operated system that is
why it is time consuming and hassle. The customer inquiries and update
personally to the catering booking office personnel. By using the Decision
Support System, processes in Integrated Catering Booking may be improved and
lesser effort will be exerted by the Customer, Owner and Administrator.
2. The function of Decision Support System works in the Integrated Catering
Booking System impropriates the following features: Flexible Budget and Menu
Driven Interface to help them decide on their day by day decision. Through DSS
can help the customer in their decision making process of planning and allocating
limited budget to their planning units effectively and efficiently
3. The researchers found out that by fusing other systems into one may produce a
system that may solve the manual Integrated Catering Booking with the Decision
Support System.
4. The researchers evaluated their system by letting respondents test and evaluate
it. They found out the following results:
1) The software quality factor in terms of functionality was proven functional
with the average weighted mean of 3.46 which described as functional.
2) The software quality factor in terms of efficiency was proven functional
with the average weighted mean of 3.50 which is effective.

69
3) The software quality factor in terms of security for admin and users
were proven functional with the average weighted mean of 3.45 which is
secured.
4) The overall mean average rating of the software quality factors was
3.47 which were interpreted as acceptable by the respondents.
Conclusion
The researchers concluded that “Integrated Catering Booking with Decision
Support System” is found to be much Functional, Efficient and Secured less time
consuming and makes customer easy task to book in their chosen catering services and
owner in catering their customers, unlike the manual procedure used by catering owner in
taking the customer’s order and the hassle the customer get through in booking. In the
proposed system, the customer can directly connect, viewed and inquire with the catering
service they like through accessing the website and the owner can directly view the
reports on how many bookings has been confirmed and approved as well as the finished
and cancelled. The researchers can guarantee the security of the system because admin
timely check the system to secured it from threats and manage the users information’s
Recommendation
The researchers would like to recommend that the manual procedure in taking the
bookings of the catering service and the booking can be converted to automate with the
help of the “Integrated Catering Booking with the Decision Support System”. Thus the
system may be used as basis for the future researcher specifically in determining the
status of the catering service in Dapitan City

70
BIBLIOGRAPHY
Bhatnagar, P. (2006, march 28). Dinning Trends: self service=Quick-service.
Brickers, J. (2006, July 24). Is Fast Casual Self-Service at the TrippingPonit?
De Leon, E. (2008, August 23). Best Online Food Ordering System. Restaurant

Checklist.
Gan, C.C. (2002).Online Fast Food Restaurant Ordering Systems

Hobbs, N. (2004, march 26).
Restaurant Customer Ordering. Kroc, Ray (1977).Grinding it out: The Making of
McDonald’s.Chicago:

Khairunnisa K., Ayob J., Mohd. Helmy A. Wahab, M. ErdiAyob, M. IzwanAyob,
M. AfifAyob ”The Application of Wireless Food Ordering System” MASAUM
Journal of Computing 2009. Retrieve on April 28, 2022 from
https://static.aminer.org/pdf/PDF/000/329/435/using_wireless_personal_digital_a
ssistantsin_a_restaurant_impact_and.pdf
Kirti Bhandge, Tejas Shinde, Dheeraj Ingale, Neeraj Solanki, Reshma Totare “A
Proposed System for Touchpad Based Food Ordering System Using Android
Application”, International Journal of Advanced Research in Computer
Science Technology (IJARCST 2015).
Noor Azah Samsudin, Shamsul Kamal Ahmad Khalid, Mohs Fikry Akmal Mohd Kohar,
Zulkifli Senin, Mohd Nor Ihkasa,” A customizable wireless food ordering system
with reak time customer feedback”, IEEE Symposium on Wireless Technology
and Applications (ISWTA) 2011
Purname, J., & Wibowo, A.Y. (2007). Wireless Application for Ordering Management System

in a Restaurant
.
Patel Krishna, Patel Palak, Raj Nirali, Patel Lalit, “ Automated Food Ordering System”,
International Journal of Engineering Research and Development (IJERD) 2015.
Serhat Murat Alagoza, Haluk Hekimoglub,” A study on tam: analysis of customer

attitudes in online food ordering system”, Elsevier Ltd. 2012.
71
Sharma, I. (2007,June 22). How Online Food Ordering System helps you run more

efficiently.
Li Xiao. Research on the transformation of traditional catering strategy in the Internet era
based on SWOT analysis [J]. Journal of Sichuan Institute of Tourism, 2017
http://paper.ieti.net/ssh/2020Volume11/07.pdf
APPENDICES
Appendix A
User’s Manual
Installation of MySql
1st – Double Click on the
2nd – Left Click Here.

3rd – Left Click Here.
4th – Left Click Here.



9th – Enter a Password and Repeat the Passwo



16th – Type the Password


Installation for Visual Studio Professional 2022
1st - Left Click Here
Wait till it’s finish.

2nd - Left Click Here
Wait till it’s finish downloading and installing

Wait till it’s finished loading.
3rd – Select Workloads

4th – Select Individual Components
5th – Left Click Here
Wait till it’s finish.

Visual Studio 2022
Installation for Visual Studio Code
1st – Left Click Here
2nd – Left Click Here

3rd – Left Click Here
4th – Left Click Here

Wait till it’s finished.
Visual Studio Code
Accessing the System
1st – Search the website.
2nd – Website Homepage.

3rd – Left Click on the
Menu Restaurant
5th – Left Click to Exit.
4th – View Menu.

6th – Left Click to Menu
Contact Us.
7th - Left Click to

Contact Us.
9th - Left Click to Exit.
8th - Left Click to Send

Message.
10th - Left Click to
View About Us.
11th - Left Click to

Menu Caterer.
12th - Left Click to Log

in as Caterer.
13th - Left Click to Sign
in as Caterer.
14th – Dashboard of
Caterer.
14th – Left Click Menu
Booking. 15th – Left Click Menu
Confirmed Booking.
16th – Dashboard for

Confirmed Booking.

Pending Booking.

Finished Booking.
19th – Dashboard
for Cancelled
21st – Left Click for 20th – Left Click for

Menu. Menu Maintenance.
23rd – Left Click Add
New Menu Button.
22nd – Dashboard for

Menu.
24th – Add Menu

Button.
24th – Notification.
Menu has been added.
25th – Left Click

Package Menu.
27th – Left Click for
add New Package.

Packages.
28th – Left Click to
View reports on
Finished Booking.
29th – Dashboard on
Finished Booking.
30th – Dashboard on
Cancelled Booking.
31st – Left Click to
Become a Caterer.
32nd – Left Click to

Continue.
32nd – Notification.
Request is being
process.
33rd – Left Click to

Start an Order.
show Choices

Confirm Booking.

Confirm Payment.
37th – Notification.
Payment has been
Transacted.
Source Code
using System;
using System.Collections.Generic;
using System.ComponentModel;
using System.Data;
using System.Drawing;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
using System.Windows.Forms;
namespace CateringBooking
public partial class HomePage : Form
public HomePage()
InitializeComponent();
private void HomePage_Load(object sender, EventArgs e)
panel1.Height = 34;
panel2.Height = 36;
panel3.Height = 34;
panel4.Height = 34;
panel5.Height = 34;
}
private void button1_Click(object sender, EventArgs e)
if (panel1.Height == 138)
panel1.Height = 34;
if (button1 == btnBahay)
BahayKubo frm = new BahayKubo();
frm.Show();
else
if (button1 == btnBahay)
frm.Show();
panel1.Height = 138;
private void Contact_Us_Click(object sender, EventArgs e)
panel2.Height = 34;
}
else
private void About_Us_Click(object sender, EventArgs e)
panel3.Height = 34;
else
panel4.Height = 34;
else
}
panel5.Height = 34;
else
frm.Show();
this.Hide();
SendUsMessage frm3 = new SendUsMessage();
frm3.Show();
this.Hide();
}
private void btnLogInCaterer_Click(object sender, EventArgs e)
LogInAsCaterer frm2 = new LogInAsCaterer();
frm2.Show();
this.Hide();
private void btnBecomeaCaterer_Click(object sender, EventArgs e)
BecomeAcaterer frm2 = new BecomeAcaterer();
frm2.Show();
this.Hide();
StartAnOrder frm2 = new StartAnOrder();
frm2.Show();
this.Hide();
}
Appendix B
Pre-Evaluation Survey
Evaluation Sheet

Name:
Position: Employment Status:
[ ] IT Professional
[ ] Non-IT Professional/Admin
[ ] Sole User’s
Direction: Evaluate the software and give your rating for each applicable criterion at
the same time. To rate the software check one number from the descriptive rating.
FUNCTIONALITY – Is any aspect of what a software application or computing

device can do for the user.
Descriptive Rating:
5 – Highly Functional 3 – Functional 1 – Not Functional
4 – Moderately Functional 2 – Less Functional
FUNCTIONALITY 5 4 3 2 1 MEAN
1. Intended use of the software
2. Data manipulation
3. Compliance of end-user needs
4. Data storage
EFFICIENCY – The state or quality of being efficient.
Descriptive Rating:
5 – Highly Efficient 3 – Efficient 1 – Not Efficient
4 – Moderately Efficient 2 – Less Efficient
EFFICIENCY 5 4 3 2 1 Mean
1. Error tolerance
2. Understand ability of output
3. Completeness of the system
4. appropriateness of the information

provided by the system
SECURITY – The degree of protection against danger, loss and criminals. Other
related concepts, safety, continuity, and reliability.
Descriptive Rating:
5 – Highly Secured 3 – Secured 1 – Not Secured
4 – Moderately Secured 2 – Less Secured
a) Administrator Security Level Rights
Criteria 5 4 3 2 1 Mean
1. Entry of clients account accomplish by

2. Data entry error can be altered only by

3. Creation of the clients password
4. Security of system data

b) User Security Level Rights
.
Criteria 5 4 3 2 1 Mean
1. Viewing of clients records and other

information
2. Printable transaction forms
3. Instructors Load Inquiry
4. Viewing Instructors Load
Signature of Evaluator: ___________________ Date: __________

Appendix C
Letter to the Panelist

May 24, 2022
Prof. ED NEIL O. MARATAS
Computer Science Department
Sir:
We, the undersigned, are 4th year BS Computer Science who will have our Thesis
Final Defense entitled “Integrated Catering Booking System with the Decision Support
System”. This is in partial fulfillment of the requirements of the subject Project Thesis.
We would like to request your presence as one of the panelists on May 24, 2022
in the Research Office, JRMSU, Dapitan City.
We are hoping for your kind response to this request.
Respectfully yours,
Donabel Bulagao
Jae Ann Mae Cadano
Joren Estera
Jamer Hussin
Approved:
Prof. ARMANDO T. SAGUIN JR., MSIT

Thesis Instructor
May 24, 2022
Prof. EDGARDO D. OLMOGUEZ II
Sir:
Respectfully yours,
Donabel Bulagao
Jae Ann Mae Cadano
Joren Estera
Jamer Hussin
Approved:

Thesis Instructor
May 24, 2022
Prof JOSEPH AURELIUS P. JACINTO
Sir:
Respectfully yours,
Donabel Bulagao
Jae Ann Mae Cadano
Joren Estera
Jamer Hussin
Approved:

Thesis Instructor
Appendix D
Letter to the
Respondents
LETTER TO THE RESPONDENTS
Dear Respondents,
The undersigned are gathering data for their thesis entitled, “Integrated
Catering Booking System with Decision Support System”. Please evaluate the
software with all your sincerity and honesty.
Your cooperation will contribute to the reliability of the data in this study.
Thank you very much.
Very truly yours,
Donabel Bulagao
Jae Ann Mae Cadano
Joren Estera
Jamer Hussin
Noted By:
Prof. JOHN D. SAGAPSAPAN, MSIT

Thesis Adviser/Instructor
Appendix E
Curriculum Vitae
Donabel B. Bulagao
Potol, Dapitan City, Zamboanga Del Norte
09351744706
donna.bulagao@gmail.com
PERSONAL INFORMATION
Nickname: Dona
Age: 22
Gender: Female
Date of Birth: January 25, 2000
Place of Birth: Dapitan City
Civil Status: Single
Citizenship: Filipino
Religion: Catholic
Dialect: Cebuano
Languages’ Spoken: Bisaya, English &Tagalog
Mother’s Name: Nequita Balladares Bulagao
Occupation:
Father’s Name: Franklin Aleman Bulagao
Occupation:
EDUCATION
2018-Present Jose Rizal Memorial State University Main Campus

Sta. Cruz, Dapitan City Zamboanga Del Norte
2015-2016 Dapitan City National High School

Dapitan City Zamboanga Del Norte
2016-2018 Jose Rizal Memorial State University Main Campus

Sta. Cruz, Dapitan City
2012-2016 Dapitan City Central School

Dapitan City, Zamboanga Del Norte
SKILLS
 I am Capable of installing Operating System, managing computer networks and

PC building. Oriented in Microsoft Office application such as:
-Microsoft Word
-Microsoft Excel
-Microsoft PowerPoint
Jae Ann Mae D. Cadano
Work Hard in Silence let your Success be your noise
Leop, Barcelona Dapitan City, Zamboanga Del Norte

09703635224/09563355432
cadanojaeannmae1993@gmail.com
Nickname: Jam-jam
Age: 29
Gender: Female
Date of Birth: March 29, 1993
Place of Birth: Jose Rizal Memorial Hospital Dapitan City
Religion: Catholic
Dialect: Cebuano
Languages’ Spoken: Bisaya, English, Tagalog & Malay
Mother’s Name: Judith Galanido Dagwayan Cadano
Occupation: Barangay Treasurer
Father’s Name: Jose Bustamante Cadano
Occupation: Farmer
EDUCATION

2008-2009 Barcelona National High School

Barcelona,Dapitan City Zamboanga Del Norte
2004-2005 Barcelona Elementary Schools

Barcelona, Dapitan City
SKILLS
 Ability to work with minimal supervision

 Good interpersonal skills
 Time management skills
 I am Capable of editing videos, files, and presentation using different
applications
Joren B.Estera
Brgy. Villahermosa, Polanco Zamboanga Del Norte
09481386145
joren.estera@gmail.com
Nickname: Dong
Age: 23
Gender: Male
Date of Birth: October 14, 1999
Place of Birth: Villahermosa Polanco
Religion: Catholic
Dialect: Cebuano
Mother’s Name: Anabel Benitez Estera
Occupation: Housewife
Father’s Name: Jose Hector Galeza Estera
Occupation: Farmer
EDUCATION

2012-2016 Galas National High School

Galas, Dipolog City Zamboanga Del Norte
2016-2018 Jose Rizal Memorial State University Main Campus

Dipolog City, Zamboanga Del Norte
2012-2016 Villahermosa Elementary School

Villahermosa, Polanco, Zamboanga Del Norte
SKILLS
 I am Capable of installing Operating System, managing computer networks and

PC building.
Jamer Hussin
Brgy. Osukan, Labason Zamboanga Del Norte
09563383289
jamerhussin367@gmail.com
Nickname: Jam
Age: 24
Gender: Male
Date of Birth: July 9, 1997
Place of Birth: Labason, Zamboanga Del Norte
Religion: Islam
Dialect: Kalibugan
Mother’s Name: Saabia Hussin
Occupation: Housewife
Father’s Name: Haris Hussin
Occupation: Farmer
EDUCATION

2012-2018 Kipit-Agro Fishery High School

Kipit, Labason, Zamboanga Del Norte
2016-2018 Kipit-Agro Fishery High School

Kipit, Labason, Zamboanga Del Norte
2006-2012 Osukan Elementary School

Osukan Labason, Zamboanga Del Norte
SKILLS
 I am Capable of installing Operating System in PC and Laptop.

 I am Capable of managing computer networks and Assemble Disassemble Unit.

Integrated Catering Booking System With DSS 2022

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Integrated Catering Booking System with the Decision Support System

JAYSON N. SAGPASAPAN, MA-English

JOHN D. SAGAPSAPAN, MSIT

This thesis entitled “Integrated Catering Booking System with the

ARMANDO T. SAGUIN JR., MSIT

JAYSON N. SAGAPSAPAN, MA-English ARMANDO T. SAGUIN JR., MSIT

ED NEIL O. MARATAS, MA EDGARDO D. OLMOGUEZ II, MSIT

JOSEPH AURELIUS P. JACINTO, MSIT, MTCUME, MTCNA, CCTT, MTRCE

JOHN D. SAGAPSAPAN, MSIT

ARMANDO T. SAGUIN JR., MSIT

Decision Support System was “Much Functional” when measured in terms of

requirements for correct calculations. It is recommended that the system may be

used as the basis for future researchers, specifically in determining catering

approved, should be implemented after a thorough test and evaluation.

This study is dedicated to the researchers’ families namely Bulagao Family,

supported the researchers during the conduct of this study.

Prof. Armando T. Saguin, Prof. Ed Neil O. Maratas, Prof. Joseph Aurelius P.

in making this system.

success of this study.

To Prof.Armando T. Saguin, the adviser, for his guidance, suggestions, and

comments on the fulfillment of this study;

To Prof. Ed Neil O. Maratas, Engr. Joseph Aurelius P. Jacinto, Prof. Edgardo D.

development of this system;

support and encouragement;

makes this study possible;

Certification of the English Critic ii

Certification of the Adviser iii

Table of Contents viii

List of Figures xii

1 THE PROBLEM AND ITS SCOPE

Schema of the Study 7

Statement of the Problem 8

Significance of the Study 9

Scope and Delimitations of the Study 10

Operational Definition of Terms 10

2 REVIEW OF LITERATURE AND STUDIES

Project Development Life Cycle 19

Designing or Software Architecture 22

Use Case Diagram 25

Swimlanes and Fork/Join Points 31

Data Flow Diagram 32

Entity Relationship Diagram 34

Software Testing Procedure 36

Software Evaluation Procedure 37

Respondents of the Study 39

Statistical Tools and Treatment 40

4 Result and Discussion

Evaluation Process/Scoring Process 52

5 SUMMARY, FINDINGS, CONCLUSION AND RECOMMENDATION

Appendix A – User’s Manual 71

Appendix B - Pre Evaluation Survey 93

Appendix C - Letter to the Panelist 97

Appendix D - Letter to the Respondents 101

Appendix E - Curriculum Vitae 103

3 Respondents of Integrated Catering Booking System with 39

5 Comparison of System in Terms of Features 49

6 It Professional rating on the Proposed System in terms of 53

8 Sole User rating in terms of Functionality 55

9 Overall results in terms of Functionality 56

16 Sole User rating in terms of Security 63

17 Overall result in terms of Security 64

2 Agile Development Process 6

3 Schema of the Study 8