COMPETENCY-BASED LEARNING MATERIALS

Sector:
CONSTRUCTION
Qualification:
PLUMBING NC I
Competency:
BASIC COMPETENCY

Unit of Competency:
Receive & Respond to Workplace Communication
Module Title:
Receiving & Responding to Workplace Communication

ORMOC TECHNICAL EDUCATION & SKILLS DEVELOPMENT CENTER

Aunubing St. Brgy. Cogon Ormoc City, Leyte
Contact Nos.: (053) 561-0886
 Competency- Based Learning Materials

1. Receive & Respond to Workplace

Communication
 TABLE OF CONTENTS

Page

Table of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
List of Competencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Module Content…………………………………………………………………………..1
Learning Outcome # 1 Explain Routinary Speaking & Messages in
Workplace…………………………………………………………………………………3
Learning Outcome # 2 Follow Routinary Speaking & Messages……………4
Learning Outcome # 3 Perform Workplace Duties Following Written
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
HOW TO USE THIS MODULE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
LEARNING OUTCOME # 1 …………………………………………………………….8
LEARNING EXPERIENCES…………………………………………………………….9
Information Sheet 1.1-1 Parts of Speech………………………………….10 – 22
Answer Key 1.1-1……………………………………………………………………….24
Information Sheet 1.2-1 The Sentence……………………………………..25 – 28
Self-Check # 1.2-1………………………………………………………………………29
Answer key # 1.2-1……………………………………………………………………..30
LEARNING OUTCOME # 2…………………………………………………………….31
Information Sheet # 2.1-1 Organizational Policies & Guidelines………….32
Self-Check 2.1-1 ………………………………………………………………………..34
Answer Key # 2.1-1…………………………………………………………………..…35
Information Sheet 2.2-1 Work Practice in Handling Communication…...36
Self-check # 2.2-1……………………………………………………………………….37
Information Sheet # 2.3-1 Communication Process………………………39-44
Self-Check 3 2.3-1………………………………………………………………………45
Answer Key # 2.3-1……………………………………………………………………..46
LEARNING EXPERIENCE # 3 ………………………………………………………..47
Information Sheet # 3.1-1 Receiving & Clarifying Communication,
Messages & Information……………………………………………..………….48-50
Self-Check 3.1-1…………………………………………………………………………51
Answer Key # 3.1-1……………………………………………………………………..52
Information Sheet # 3.2-1 Recording Message & Information …………….53
Self-Check # 3.2-1………………………………………………………………………55
Answer key # 3.2-1……………………………………………………………………..56
Glossary…………………………………………………………………….………..57-58

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 LIST OF COMPETENCIES

No. Unit of Competency Module Title Code

Receiving &
Receive & Respond to
Responding to 50031110
1. Workplace
Workplace 1
Communication
Communication
Working with
2. Work with Others 500311102
Others

Demonstrate Work Demonstrating

3. 500311103
Values Work Values
Practicing
Practice Housekeeping
4. Housekeeping 500311104
Procedures
Procedures

ii
 COMPETENCY-BASED LEARNING MATERIALS

Sector:
CONSTRUCTION
Qualification:
PLUMBING NC I
Competency:
BASIC COMPETENCY

Unit of Competency:
Work with Others
Module Title:
Working with Others

ORMOC TECHNICAL EDUCATION & SKILLS DEVELOPMENT CENTER

Aunubing St. Brgy. Cogon Ormoc City, Leyte
Contact Nos.: (053) 561-0886
Competency- Based Learning Materials

2. Work with Others

 TABLE OF CONTENTS
Page

Table of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
List of Competencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Module Content…………………………………………………………………………..1
Learning Outcome # 1 DEVELOP EFFECTIVE WORKPLACE
COMMUNICATION……………………………………………………………………….3
HOW TO USE THIS MODULE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
LEARNING OUTCOME # 1 …………………………………………………………….6
LEARNING EXPERIENCES…………………………………………………………….7
Information Sheet 1.1-1 Job Discription & Employment
Arrangement……………………………………………………………………..…9 – 10
Self-check # 1….………………..……………………………………………………….11
Answer Key 1……………………………………………………………………………..12
Information Sheet 2 Personal Identity……………………………………..13 – 17
Self-Check # 2……………………………………………………………………………18
Answer key # 2…………………………………………………………………………..20
INFORMATION SHEET # 3…………………………………………………………….21
Self-check # 3…………………………………………………………………………….23
Information Sheet # 4………………………………………………………………24-25
Self-check # 4…………………………………………………………………………….26
Answer Key # 4…………………………………………………………………………..27
Information Sheet # 5 ……………………………………………………………..28-38
Self-Check 5 ……………………………………………………………………………..39
Answer Key # 5…………………………………………………………………..………40
Information Sheet 6 Assisting a Colleagues……………………………………..41
Information Sheet # 7 Open Communication Channel……………………….42
Acticity Sheet # 2 ……………………………………………………………………….43
Self-Check # 7……………………………………………………………………………44
Information Sheet # 8 Supervision & Accountability Requirements Including
OHS……………………………….……………………………..………45-48
Self-Check 8………………………………………………………………………………49
Answer Key # 8…………………………………………………………………………..50
Information Sheet # 9 Giving Constructive
Feedback……………………………………………..…………………..………….51-56
Self-Check 9………………………………………………………………………………57
LEARNING OUTCOME # 2 Contribute to Work Group
Acvtivities…………………………………………………………………………….…..58
Information Sheet # 1 Family as a System………………………. …………..….59
Activity Sheet # 1…………………………………………………………………..……..61
Operation Sheet # 1………………………………………………………………..…….62
Self-Check # 1………………………………………………………………………..……63
Answer key # 1……………………………………………………………………….…...64
Information Sheet # 2……………………………………………………………….…...65
Self-check # 2………………………………………………………………………….…..78
Answer key # 2…………………………………………………………………….……….81

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 LIST OF COMPETENCIES

No. Unit of Competency Module Title Code

Receiving &
Receive & Respond to
Responding to
1. Workplace 500311101
Workplace
Communication
Communication
Working with 50031110
2. Work with Others
Others 2

Demonstrating
3. Demonstrate Work Values 500311103
Work Values
Practicing
Practice Housekeeping
4. Housekeeping 500311104
Procedures
Procedures

ii
 COMPETENCY-BASED LEARNING MATERIALS

Sector:
CONSTRUCTION
Qualification:
PLUMBING NC I
Competency:
BASIC COMPETENCY

Unit of Competency:
Demonstrate Work Values
Module Title:
Demonstrating Work Values

ORMOC TECHNICAL EDUCATION & SKILLS DEVELOPMENT CENTER

Aunubing St. Brgy. Cogon Ormoc City, Leyte
Contact Nos.: (053) 561-0886
 Competency- Based Learning Materials

3. Demonstrate Work Values

 TABLE OF CONTENTS

Page

Table of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …i
List of
Competencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .ii
Module Content…………………………………………………………………………...1
How to use this module………………………………………………………………….2
Learning Outcome # 1, 2, 3, 4 ……………………………………..……………….…5
LEARNING OUTCOME # 1 …………………………………………………………..7
Information Sheet # 1 Occupational Health & Safety……………….….....8-10
Information Sheet # 2 Work Responsibility/Job Functions…..……….......12
Information Sheet # 3 Corporate Social Responsibilities……………..….…15
Information Sheet # 4 Company Code of Conduct/Values………………….18
LEARNING OUTCOME # 2 Apply Work Values/Ethics.……..……….…….22
Information Sheet # 1 Concept of Work Values/Ethics…………..………….23
Information Sheet 2 Work Ethical Standards…………………………………...29
Information Sheet # 4…………………………………………………………………..32
Information Sheet # 5 Work Practices………………………………………….…36
LEARNING OUTCOME # 3 Deal with Ethical Problems……………..………39
Information Sheet # 1 Company’s Identified Ethical Problems…..….……40
Information Sheet # 2 Work Incidents/Situation………………………….…..46
Information Sheet # 4 Report Writing & Documentation……………………53
LEARNING OUTCOME # 4 Maintain Integrity of Conduct in the
Workplace ………………………………………………………………………………..57
Information Sheet #1 Fundamental Rights at Work……..…………………...58
Information Sheet # 2 Gender Sensitivity………………………………………..61
Information Sheet # 3 10 Commandments of Human Relations………….52
Information Sheet # 4 Interpersonal Relations ………………………………..66
Information Sheet # 5 Values Formations………………………………………..69
Information Sheet # 6 Professional Conduct/Code of Ethics……….…72-84
 LIST OF COMPETENCIES

No. Unit of Competency Module Title Code

Receiving &
Receive & Respond to
Responding to
1. Workplace 500311101
Workplace
Communication
Communication

2. Work with Others Working with Others 500311102

Demonstrate Work Demonstrating 50031110

3.
Values Work Values 3

Practicing
Practice Housekeeping
4. Housekeeping 500311104
Procedures
Procedures

ii
 COMPETENCY-BASED LEARNING MATERIALS

Sector:
CONSTRUCTION
Qualification:
PLUMBING NC I
Competency:
BASIC COMPETENCY

Unit of Competency:
Practice Housekeeping Procedures
Module Title:
Practicing Housekeeping Procedures

ORMOC TECHNICAL EDUCATION & SKILLS DEVELOPMENT CENTER

Aunubing St. Brgy. Cogon Ormoc City, Leyte
Contact Nos.: (053) 561-0886
Competency- Based Learning Materials

4. Practice Housekeeping
Procedures
 TABLE OF CONTENTS

Page

Table of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
List of Competencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Module Content…………………………………………………………………………..1
Learning Experiences ……..……………………………………………………………5
Information Sheet 1 Principles of 5’s……………………………….………...6 – 9
Self-Check # 1………………………………………………………………..………….10
Information Sheet 2 General Safety Rule……………………………..…..11 – 15
Self-Check # 2……………………………………………………………………………16
Information Sheet # 3 Work Safely………………………………………………...17
Self-Check # 3 …………………………………………………………………………..24
Information Sheet # 4 Accident/Hazzard Reporting Procedure…………..25
Self-check # 4…………………………………………………………………………….28
Information Sheet # 5 Work Processes & Procedures………….……………..29
Self-check # 5 …………………………………………………………………………...31
Information sheet # 6 General Occupational Health & Safety Principal
and Legislation..……………………………….……………………………………….32
Self-check # 6 ……………………………………………………………………………44
Information Sheet # 7 Preventive Health Care…………………………...…….45
Self-Check 7 ……………………………………………………………………………..47
Information Sheet 8 Good Health and Proper Nutrition……………………..48
Self-check # 8…………………………………………………………………………….50
Information Sheet # 9 Common Ailment Treatment……………..………51-60
Self-Check 9………………………………………………………………………………61
Answer Key # 1-9 ………………………..……………………………………………..62
 LIST OF COMPETENCIES

No. Unit of Competency Module Title Code

Receiving &
Receive & Respond to
Responding to
1. Workplace 500311101
Workplace
Communication
Communication
Working with
2. Work with Others 500311102
Others

Demonstrating
3. Demonstrate Work Values 500311103
Work Values
Practicing
Practice Housekeeping 50031110
4. Housekeeping
Procedures 4
Procedures

ii