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Trucada Telefònica
Trucada Telefònica
Alicia Clemente
Marta España
TRUCADA TELEFÓNICA
Client
Department: customer service clerk
Receptionist
Client: I’m calling you cause I have a problem with a TV that I bought last
week.
Client: It’s about the shipment, it has been a week since I ordered and it
hasn’t arrived.
Receptionist: Okey. I’ll pass you with the department of customer service
clerk. Hold on, please.
Client: Hi! This is Marta. My problem it’s about an order that I did last
week and on the website that hasn’t arrived. On the website it said that
the shipment was 2-3 days.
Department: Okay. Could you tell me the number of the order, please?