Mid Term Assessment Dated June 12, 2020

Subject: Operation Management

Total Marks: 20

Viva Marks: 10 (After Submissions)

Last Submission Date: 25th June 2020

Max Words: 500

Min Words: 300

Student Name: Muhammad Mussayab

CMS ID: 705-2019

Part # 01

1) Why the foundation of Operation Management is so important in any organization? Support

your answer with the best possible examples.
  Operation management is a core function of a company. Foundation of Operation
Management plays a vital role in any organization, these foundations are responsible for
managing the process of delivering services & creation of goods. It involves
 Planning
 Process
 Efficiency
 Cost Control
 Quality
 Continuous Improvement
 Technology
 Profitability

Example: an organization based on Juice (FMCG). Some of the operations

management decisions involve will be purchasing of Inventory related to juice manufacture,
hiring and training of workers, location of factory, follow safety rules, purchase of packaging,
water supplies, power supplies and other equipment.

2) What are the levels of Operation Management? What decisions they can lead in any
organization.

1- Top Level Management (High Risk):

 - The board of directors, president, vice-president, and CEO are all examples of
top-level managers.
- Their decisions are normally long-term decisions having impact of more than five years.
- They develop goals, strategic plans, company policies, and make decisions on the
direction of the business.
- Top-level managers are accountable to the shareholders and general public.

2- Middle Level Management (Lower Risk):

- General managers, branch managers, and department managers are all
examples of middle-level managers.
- They are accountable to the top management for their department’s function.
- It assigns the duties and responsibilities to operative and supervisors’ personnel for the
execution of their department's plan.
- Middle line managers are responsible for tactical production that is having planning of
around two to three years
3- Low Level Management (No Risk):
- Supervisors, section leads, and foremen are examples of low-level management
titles. These managers focus on controlling and directing
- Jobs like Team leader, Assistant Manager are example of Low-Level
Management.
- Guiding and supervising employees on day-to-day activities.
- Ensuring the quality and quantity of production.
- Up channeling employee problems.

3) Define types of Forecast with a real-time example.

Forecasting is estimating possible future of business. Forecasting can be made on short,
medium, and long-term basis.
- Economic Forecasting: making predictions about the economy like GDP, Inflation,
Unemployment or business cycle, etc.
- Demand Forecasts: demand forecasting is projection of demands for a company’s
product and services or future demand of consumer/consumption goods.
- Technological Forecasts: It monitors the rates of the technological process. New
products may require new facilities and equipment.
Example: Finance department of a company provide different budget or forecast to concern
departments. At the end of accounting year. he will work on the variances of actual and budget
which help Top level managers to forecast coming year.

Part # 02
 4) How the Queue Management System can improve the quality of service in any public dealing
Organization. Give examples of any public dealing company.

Queue management help to organize services and provide an environmental and hassle free
service.
- Structured Queues
- Unstructured Queues
- Kiosk Based Queues
- Mobile Queues

Examples: Food Chain Mc Donald is the suitable example for queue management. They have installed
enough services like self-order placement, order placement through app and payment on counter and
queue orders.

Private banks are the best example for queue system management by installing a machine at entrance
for collecting a ticket (Purpose). than direction will be based on concern.

5) What are the tips for Smart Logistics Management? Elaborate with examples

- Have a strong plan: keeping an early and strong plan help organization in implementing
strategies proper. Production plan should be made by production team can be the best
example.
- Plan B: working on alternate plan helps you on different situations in a better way. strike on
public transport can be rid of by other services like Airlift offer some discounts to customers.
- Hire a Manager: experience person for respective job fits here. Hiring a Finance manager with
good experience can guide the sales department to sale wastage.
- Automate: work which can be shift to auto mode can save consumer and organizations time too.
Drive through auto order machine installation
- Learn from Mistakes: mistakes are part of work, which is not a crime, learning is till death.
Suppose Aquafina is Target oriented company which set 1 million pcs. What if bottle labels are
delayed or caps are delayed which effect sales. A Manager should divide material between
suppliers.