LAKSHMI NEELISETTY

(Salesforce Developer)

Phone: 571-449-6567| Email: Lakshmi.kn1011@gmail.com

PROFESSIONAL SUMMARY

 Having overall 10+ years of professional IT experience working in IT Industry, 5+ years of experience in the areas
of Salesforce.com and CRM implementation. This involves configuration, customization, integration, deployment,
communities and classic to lightning migration, lightning component development. 4+ Years of experience on
JAVA Developer Role.
 As a Salesforce Consultant, my technical expertise includes following:
 Experience with Implementation, Design, Salesforce Configuration, Salesforce Customization, Security Access,
Workflow Approvals, and Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and
Support Administration in Salesforce.com CRM and Force.com Platform.
  Experience in configuring Apttus CPQ and working with Apttus objects to create Quotes, bundles and manage
products.
 Expertise in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval
Processes, Assignment rules, Validation rules, bulk Triggers, etc.
 Gathering requirements, functional, technical, for several projects, and involved in the design of prototypes.
 Hands on experience with Salesforce Lightning Builder, Sales force lightning components.
 Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and
lightning connect.
 Experience in building re-usable Lightning components and using Lightning Framework.
 Experience in using client side and server-side controllers in Lightning Design.
 Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning
App Builder and Lightning Component features.
 Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and
Interactions in Lightning Applications.
 Used reactive properties to read/ change data in JavaScript file in Lightning Web Components.
 Experienced in Lightning Web components to communicate between parents to child components.
 Strong Agile Methodology, Scrum Framework Experience.
 Expertise in Code review and release life cycles.
 Experience with Salesforce platform Sales Cloud / Service Cloud, Force.com. Administration/Configuration, Apex,
Force.com APIs, data loads.  
 Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing
Cloud and Service Cloud.       
 Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom
reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other
components as per the client and application requirements.
 Extensive business knowledge and customization experience on various salesforce.com standard objects like
Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and
Dashboards.
 Experience in Market configuration and customization
 Experienced in web technologies like HTML, XML, CSS, AngularJS, JavaScript, and SOAP API
 Implemented security and sharing rules at object, field, and record level for different users at different levels of
organization.
 Experience with Managing the complex data Experience in Integrating App Exchange Applications with
Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-
in Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (S3, EC2,
XML, WSDL, BULK API, SOAP API, REST API, SSI, AJAX) & web integration with SDFC.
  Expert in migrating data from various systems into Salesforce CRM using ETL tools – Informatica Demand, Cast
Iron (CI) experience, to synchronize data between Sales.com and web service endpoints. Data Junction
(Pervasive), Excel connector and DQC.
 Experience in different testing procedures and dealt with training aspects of the technology.
 Proficiency in writing Apex Classes, Apex-triggers, Controllers, Visual force pages, Force.com IDE, SOQL and SOSL.
 Experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
 Involved in the planning of Salesforce.com and the projects that are associated with the CRM and the sales
related Activities.
 Experience in Generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.com.
 In depth knowledge in CRM features and modules like Forecasting, Campaign management, Lead Management,
Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case).
 Experience on Apex callouts and web services integration.
 A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative
work environments.

TECHNICAL SKILLS

Salesforce SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus
Technologies CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/
Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and
Approvals, Dashboard, Analytic Snapshots.
Salesforce Tools Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer,
Force.com Platform
ETL Tools Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.
Languages Apex, C/C++, Java, J2EE, HTML, XML, CSS.
Database SQL Server 2008, Oracle, MySQL.
Web HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.
Tools MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.
Web Servers IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x
Platforms UNIX and Windows (NT/2000/XP/Vista/7)

EDUCATION

 Master of Science in microbiology from Padmavathi Mahila University, Tirupathi, India, 2003

 Bachelor’s in Micro Biology from GVR&S Degree College, Guntur, India, 2000.

CERTIFICATIONS

 Salesforce Certified Administrator-(ADM-201).

 Salesforce Certified Platform Developer-1.

WORK EXPERIENCE

Client: SBPASC, Reston, VA | Sep 2021 – Current

Role: Salesforce Lightning Developer
Responsibilities:
 Developed Apex Classes, Controller Classes and Apex Triggers on Force.com for various functional needs in the
application and experienced in creating lighting pages inside lighting Community builder.
  Triggered interface events by user interactions, which includes Lightning Component framework and involved in
building Lightning Components using the aura framework.
 Also embedded Lightning Components in Visual Force Page by using new Lightning out feature by Event-Driven
Programming.
 Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design
System) that makes the Lightning component look and feel better.
 Worked in developing various lightning web components, events, and Applications
 Experience in Force.com Apex Classes, Apex triggers Integration, Visual force, and Force.com API. Development
using custom lightning web components (Aura and LWC).
 Extensively worked on the lightning web components (LWC).
 Developed multiple number of Lightning web components (LWC) regarding service case console page.
 Worked on advanced JavaScript and HTML elements for developing the LWC components.
 Migrating aura components to Lightning Web Components.
 Developed single lightning page Lightning Web Components using publish-subscribe pattern to communicate
between components.
 Worked on sales force Lightning Aura components for building customized components replacing the existing ones
and embed Lightning components in Visual force page by using new lightning out feature by event-driven
programming.
 Involved in gathering business and technical requirements for leasing quote automation, build the application
right from scratch, and deploy it to production.
 Researched new technique to develop the application in sales force like lighting, integration with social media and
with other application.
 Performed app exchange integration of CPQ to configure and ensure the pricing & quoting accuracy.
 Worked with relational databases like SQL database and Teradata according to the need of the client.
 Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of
the organization.
 Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend Reports.
 Created wave mobile application, which can be up, and running in days.
 Effectively used the out of box Salesforce functionality to manage Campaigns, Opportunities, Cases and Events.
Environment: Salesforce.com Platform, Apex Language, Lightning, Data Loader, HTML, Workflow & Approvals,
Reports, Custom Objects, Custom Tabs, Email Services, SOAP/REST API, Sandbox data loading, Eclipse IDE Plug-in,
Windows XP.

Client: Sky Solutions LLC, Reston, VA |Jul 2020 – Aug 2021

Role: Salesforce Developer
Responsibilities:
 Interacted with various business user groups for gathering the requirements for Salesforce implementation and
documented the Business and Software Requirements.
 Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
 Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).
 Involved for creating the Validation Rules, Workflow rules, Approval Process and Process Builder.
 Used Service Cloud to get the customer information together in an integrated platform that incorporates
marketing, lead generation, sales, customer service and provides access to applications through the
AppExchange.
 Developed component using Lightning Aura Framework.
 Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component
look and feel better.
 Used field level security along with page layouts in Lightning to manage access to certain fields.
  Customized existing Visualforce to align with Salesforce new Lightning UI experience.
 Build lightning components, lightning apps, record pages, home pages and use events for dynamic use cases.
 Implemented Quote to cash solution using Apttus CPQ and salesforce integration for automating quoting,
contracting and billing process.
 Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management
and Apttus Configure Price Quote (CPQ).
 Experience in Apttus CPQ, LDAP and Integration with Share point.
 Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.
 Developing CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).
 Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.
 Created integration with Apttus CPQ and CLM applications and automating processes on Salesforce platform.
 Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
 Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
 Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different
standard and custom objects in lightning experience. 
 Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
 Worked with External objects in Salesforce which is another feature introduced with Lightning components.
 Developed Web Service Callouts from Salesforce to External Applications using REST API.
 Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using
platform database objects.
 Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized
people.
Environment: Salesforce.com Platform, Aura, Lightning Experience, Lightning Web Components, CPQ, Apttus CPQ,
Apex classes and Controllers, Data Loader, REST, SOQL, SOSL, Scrum, Service Cloud, Custom objects, Custom fields,
Web Services, Oracle, Visual Studio, Change Sets, Windows.

Client: Sonepar USA, Philadelphia, PA |Jan 2019 – Jun 2020

Role: Salesforce Developer
Responsibilities:
 Involved in End-to-End development, design, and requirement Analysis. 
 Customized the Content Object and created Custom Object, Fields, Validation rules, Reports and Page Layouts.
 Developed Visual force pages and Apex Controllers, Apex, Triggers on Contact and Custom Post Objects,
Workflows, Workflow Email Alerts, Workflow Email templates, Workflow Field Updates and Approval Processes. 
 Migrated Data using Data Loader. 
 Developed site pages using Site.com and Test Classes to achieve Code Coverage. 
 Deployed to SIT, UAT sandboxes and Production using Change Sets. 
 Created Test Cases, Scenarios on analyzing requirements at each phase of testing in SIT, UAT and verified &
validated in QC.
 Interacted with Client, Business Analysts, Testing Team and Lead the Offshore Team.
 Implemented Apex Trigger to validate the files attached to attachments Object are encrypted with VSF encryption
Tool or not.
 Verified the test cases, log defects with complete information and attaching screenshots in QC. 
 Interpret Data, analyze results and Develop reports
 Create dashboards, summaries and charts with focus on numbers and patterns
 Develop new and clean existing data by identifying data gaps to improve Data quality
 Acquire data from primary or secondary data sources to analyze and identifying patterns
 Create weekly Conference reports focusing on Registration Goals
 Use past data to forecast registrations and trends
 Work with management to provide insights on trends for Marketing and Finance
 Create Data interactive maps and Visual representations.
  Set up MySQL server for integrating new data in to Salesforce
 Provide consultation and technical assistance to staff regarding data/database reporting needs
 Work with Data preparation, Data analysis, Report building.
 Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer’s cases in Cases
Tab.
 Created page layouts, search layouts to organize fields, custom links, related lists, and other components on
record pages.
 Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases
to prove that system conform to specifications of business and quality requirements.
 Participated in Weekly Change control meetings and performed application and global impact analysis. DAP
Directory integrationn for Salesforce.com.
 Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation,
Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating,
Billing, Discounts, Catalogues, Invoicing, Reporting).
Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports,
Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-
in.

Client: Gilead Sciences, Foster City, CA | May 2017 – Dec 2018

Role: Salesforce Admin / Developer
Responsibilities:
 Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that
helps the company to maintain their information and make sales of the product.
 Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different
individuals who are working in the organization.
 Developed Validation Rules for the Custom Objects and Approvals for some fields.
 Implemented field level Security, Profile, and audit trail setup.
 Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
 Created several Validation Rules, Custom buttons, and links on custom and standard objects.
 Create many of the custom controllers and custom Buttons, which are used in the salesforce Visualforce pages.
 Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
 Created Visual Force pages and Components used repeatedly in Visual Force pages to reduce the case of
overabundance whenever needed.
 Implemented Service Cloud including Service Console, Customer Portal & Communities, Case Feed, and Knowledge
Base & Entitlements.
 Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of
the organization.
 Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of
the standard objects, which are used in project.
 Scheduled Apex Batch jobs for processing large records.
 Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping
specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external
entity.
 Worked on data migration from databases to SFDC using Data Loader.
 Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.
 Created email templates and inbound emails using Visual Force for customers and clients.
 Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.
  Collaborated with GitHub to access and share data from database.
 Implemented the salesforce.com applications using Agile Scrum Methodology.
 Created Custom dashboards displaying data used in research through which process is observed and verified.
 Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.
 Performed a software build using a build system like Apache Maven or Gradle, executed a shell script using
Jenkins.
Environment: Salesforce.com platform, Visual force, Apex Language, Triggers, Tableau, Agile, SOQL, Service cloud,
Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval,
Custom objects, Custom tabs, Email service, Html, Web-service (REST and SOAP).

Client: Automation Anywhere San Jose, CA | Jan 2015 – Apr 2017

Role: Java Developer
Responsibilities:
 Reviewed Design Document, gathered information from Architect and Business Analysts to design Functional
Specifications for this UI Interface Project.
 Designed and developed presentation layers using Servlets, JSP, Java Beans, CSS, HTML, DHTML, jQuery and Java
Script.
 Created interactive websites, applications, and presentations using Creative Suite 3, Creative Suite 4, and DOJO.
 Dynamic form generation auto completion of forms and user-validation functionalities using AJAX.
 Configured Struts-config.xml, Tiles-def.xml and properties file provided by Struts Framework for the implemented
modules.
 Worked on the jQuery JavaScript Library that simplifies HTML document traversing, and event handling.
 Involved in complete development of 'Agile Development Methodology' and tested the application within each
iteration.
 Actively participated and provided feedback in a constructive and insightful manner during daily  Stand
up meetings and weekly Iterative review meetings to track the progress for each iterative cycle and figure out the
issues.
 Setting up daily Status meetings with team and communicate status to Project Manager.
 Worked with testing team analyzed and fixed the production defects and deployed the applications on the server.
Environment: Java1.5/J2EE, My Eclipse 6.0.1, HTML, CSS, DHTML, Subversion SVN, Oracle 9i/10g, SQL Developer,
Spring, SOA, DOJO, Hibernate 3.2, jQuery, JSP, Servlets, log4j, Ant, Web Services, AJAX, JavaBeans, Struts, Framework.

Client: Charles Schwab, Austin, TX | Jun 2012 – Dec 2014

Role: Salesforce Developer
Responsibilities:
 Responsible for design, development, Java application architecture, use cases, flowcharts, application flow,
prototypes, proof concept of sample codes.
 Responsible for writing detailed design specification document and implementing all business rules.
 Designed and developed web pages using HTML and JSP’s using JSTL tags.
 Wrote data access component to perform DML operations using JDBC.
 Developed complex PL/SQL queries and utilized stored procedures and triggers to interact with Oracle database.
 Was involved in regression testing of the application using JUNIT.
 Designed and developed web pages using HTML and JSP’s using JSTL tags.
 Wrote client side form based validations using JavaScript.
 Developed scripts for EJB deployment, build releases and generating daily logs on both NT and UNIX. Involved in
writing complicated queries and stored procedures using SQL, PL/SQL and Oracle.
Environment: Java (JDK1.3.x), EJB 1.1, JSP, Web Sphere 4.x/5.x, Eclipse 3.1, WSAD 4.0/5.x, Oracle 8i on Windows 2000
and UNIX Environment.