OPODO FLEXIBLE FARE

Opodo Flexible Fare is an additional service (“the Service” or “this Service”) which can be added to your
flight while booking on our site. It is offered directly by Vacaciones eDreams, S.L., a company duly
incorporated in Spain and registered with the Trade Registry of Madrid with the registered office address
at Calle de Manzanares 4, planta 1, oficina 108, 28005, Madrid Spain and with the tax ID number B-
61965778 (“Opodo”, “us” or “we”).

By adding Opodo Flexible Fare to your flight booking, you will enjoy a series of additional advantages
and services on top of those included in our basic fare:

1.- Flexible travel dates guarantee.

2.- Post-booking changes free of handling charges.

3.- Priority attention.

The details of each one of these benefits are explained below.

To enjoy the advantages of Opodo Flexible Fare, make your selection from the different fare options
provided when you are booking a flight on our site. Opodo Flexible Fare can only be added when the trip
is being booked, not once the booking is completed. It will not be added if the trip is modified.

Opodo Flexible Fare must be purchased for all travellers in a group. Please note that it does not apply
for groups of more than nine (9) persons.

Opodo Flexible Fare is only valid for flight bookings.

Opodo Flexible Fare is not applicable to other products sold on our sites, including train tickets, hotels,
dynamic packages (Flight + Hotel), etc.

Opodo Flexible Fare may not be applicable to some airline tickets offered, such as those sold by third
parties through our site, which will be subject to the specific terms and conditions of said third party.

Restrictions apply in the case of force majeure.

Opodo reserves the right to deny purchase of the Opodo Flexible Fare to any customer suspected of
fraud.

1. Flexible Travel Dates Guarantee

Opodo Flexible Fare includes a Flexible Travel Dates Guarantee which gives customers the flexibility to
change the dates of their flight tickets. This contractual guarantee begins at time of booking and expires
24 hours before the journey starts, determined by the departure date and time for the booking. All
travelers in your party must have this guarantee to be able to rebook a trip.

Make a new booking

With this Flexible Travel Dates Guarantee you will be able to rebook your flight ticket if you are unable to
travel with the original flight for any reason. The maximum amount Opodo will reimburse you will be
either 100% of the cost of your original flight ticket or 100% of the cost of the rebooked flight ticket,
whichever is the lesser amount.

The rebooking must be made no later than 24 hours before the departure time and date of the original
outbound flight. If you rebook your ticket later than this, the Flexible Travel Dates Guarantee will not
apply.

Scope of the Flexible Travel Dates Guarantee

The Flexible Travel Dates Guarantee includes:
● The flight ticket costs charged by the airline, so long as the original flight was booked with an
Opodo Flexible Fare.
● Ancillary services of luggage and seats included in the original flight booking.

The Flexible Travel Dates Guarantee does not include:

● The service fees or subscription fee charged by Opodo.
● The cost of the Opodo Flexible Fare purchased with the original ticket flight.
● Any insurance Flexibles paid by the customer.
● Costs for anything other than a flight booking (as defined herein), such as trains, hotels, car hire,
activities, etc.
● Any costs associated with changing passengers or passenger details on the rebooked flight as
compared to the original flight.

Conditions applicable to the guarantee

This Flexible Travel Dates Guarantee is subject to the following compulsory conditions having been met:

● When requesting the modification, the Flexible Travel Dates Guarantee must be used for all
passengers and all flights at the same time. It can only be used once. Flight changes must be
done with the same Airline and the same origin and destination airports as the original flight.
● The Flexible Travel Dates Guarantee will be used for all travelers on the original booking.
● The customer must rebook their new flight through Opodo. If a flight is not rebooked through
Opodo, the Flexible Travel Dates Guarantee will not apply.
● You may rebook your flight(s) up to 24 hours prior to the departure date and time of the original
flight. If flight is rebooked after this time, the Flexible Travel Dates Guarantee will not apply.
● The rebooked flight must depart within sixty (60) days on either side (before or after) of the
original flight departure date.

How to use the Flexible Travel Dates Guarantee:

● The rebooking request must be made to Opodo by telephone at +44 2076602215. Our agents will
explain the process step-by-step, as well as any conditions that may apply to your original flight
booking.

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 ● Refunds are normally processed within 10 days from the date the rebooking is requested.
● We will not cover any costs for which the passengers may be compensated for by a third party.

2. Post-booking changes free of handling charges.

By adding Opodo Flexible Fare to your booking, changes and cancellations will be free of our handling
charges. These changes may be made as many times as the fare allows (please note this does not
cover the providers’ fees and conditions).

3. Priority assistance:

By adding Opodo Flexible Fare to your booking, you will enjoy a preferential customer service by using
the free and exclusive telephone number and an email address for obtaining support regarding any issue
concerning your booking. The details of this priority phone number will be sent to you in the confirmation
mail of your booking.

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