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VOL 12, NO.

4, 1986
Training Skills in the 631

Psychiatrically Disabled:
Learning Coping and
Competence
by Robert Paul Liberman, Kim Abstract Liberman and Evans 1985). The
T. Mueser, Charles J. Wallace, effectiveness of neuroleptic medica-
Harvey E. Jacobs, 7had Soda] skills training methods tions in controlling the positive
Eckman, and H. Keith Masse/ represent a major strategy for psychi- symptoms of psychosis has enabled
atric rehabilitation. Building skills in many patients to live in the

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patients with schizophrenic and other community; however, deinstitutional-
major mental disorders is based on ization has been accompanied by
the assumption that coping and poor quality of community life
competence can override stress and (Lehman, Ward, and Linn 1982;
vulnerability in reducing relapses and Lehman 1983) and a "revolving
improving psychosodal functioning. door" pattern of frequent, albeit
For maximum efficiency, skills relatively brief, rehospitalizations for
training needs to incorporate individuals suffering from chronic
procedures and principles of human and recurrent forms of affective and
learning and information processing. schizophrenic disorders (Talbott
Several models for skills training 1978; Goldman, Gatozzi, and Taube
have been designed and evaluated, 1981). The inadequacy of traditional
each of which has proved to be methods of treatment of schizo-
effective in raising the social phrenia is underscored by the
competence of chronic mental unacceptably high readmission rates
patients. The "basic" model involves of approximately 40 percent in a year
role playing by the patient and and 75 percent in 5 years following
modeling, prompting, feedback, and hospital discharge (Kohen and Paul
reinforcement by the therapist. A 1976). Data emerging from longitu-
"problem-solving" model of training dinal studies of patients with
provides general strategies for dealing affective disorders also suggest that
with a wide variety of social situa- chronicity and prolonged social
tions. This model uses role playing to disability mark a significant
enhance behavioral performance but proportion of individuals suffering
also highlights the patient's abilities from major depressive episodes,
to perceive and process incoming including about 22 percent who
social messages and meanings. It is suffer from "double depression."
essential that social skills training be
Imbedded in a comprehensive One of the most compelling
program of rehabilitation that arguments for a skills training,
features continuity of care, rehabilitation model of chronic
supportive community services, psychiatric disorders comes from the
therapeutic relationships, and failure of antipsychotic drugs to
judicious prescription of psychotropic remediate the negative symptoms of
drugs. mental disorder (Schooler 1986); the
serious side effects of neuroleptics
which often evoke noncompliance
(Van Putten 1974; Kane 1985); and
Given the widening consensus that the fact that medications, by
most major mental disorders are themselves, cannot teach patients the
chronic in course, a rehabilitation coping skills they require for survival
model that emphasizes the building
of skills and prosthetic and
supportive environments has Reprint requests should be sent to Dr.
supplanted curative and acute R.P. Liberman, Rehabilitation Service
treatment models for schizophrenia (BUT), Brentwood VA Medical Center,
and other disabling illnesses Wilshire & SawteJle Blvd., Los Angeles,
(Anthony 1980; Liberman 1985; CA 90073.
632 SCHIZOPHRENIA BULLETIN

and maintenance in the community atric Rehabilitation, is articulated in entiated his/her schema will be, and
(Paul 1969; Liberman and Foy 1983). figure 1. the more likely he/she will perform
The well-documented deficits in The model has four major competently.
social and living skills of chronic components—social schemata, social To develop social schemata,
mental patients (see articles by skills, coping efforts, and social certain basic psychobiological

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Anthony and Liberman, and Wallace competence. Basic psychobiological functions are necessary, including
in this issue), together with the and social cognitive processes perception, attention, memory,
unsatisfactoriness of current drug and constitute an individual's social affect, and concept formation. A
psychosocial treatments for this schemata, providing the "raw deficiency in one of these will
population, provide a strong material" for learning social skills. severely limit the range and distinc-
rationale for developing new inter- Social skills are the cognitive, verbal, tiveness of the individual's schemata
ventions. Social skills training- and nonverbal behaviors that must and any subsequent coping efforts. In
directed to problems in the areas of be used interpersonally to achieve addition, developing social schemata
instrumental roles, family relation- needs for community survival and a requires several higher order
ships, vocation, and friendships and reasonable quality of life. Social cognitive processes, including the
peer support—has become an skills include accurate perception of ability to take the perspective of
innovative avenue for psychosocial incoming social messages, social others' intentions, and regulate one's
intervention with severely disabled problem-solving capacity, and own behaviors. A deficiency in one
psychiatric patients. In this article, "sending" skills. Coping efforts are of these will result in impoverished
the authors chart developments in the individual's attempt to put into social schemata, lower skill level,
social skills training, beginning with practice the social skills that exist and impaired social coping.
a conceptual model that describes the within his or her repertoire. The Thus, social schemata that are
influences bearing on an individual's impact of the person's social skills on poorly developed because of inexper-
social skills from intrapersonal as the relevant interpersonal field or ience, a deficiency in the psychobio-
well as interpersonal sources. environment, favorable or logical functions, or a deficiency in
unfavorable, defines that person's higher order cognitive processes may
social competence. result in social incompetence.
Conceptual Model of Social
Skills and Competence A social schema is a modifiable Inexperience may lead to incorrect
information structure that is a assumptions about the nature of a
One of the obstacles to the prototype in memory of a frequently competent performance, the required
advancement of any new scientific experienced situation (Rumelhart skills, or the type and extent of the
field, whether applied or basic, is the 1981; Glaser 1984). The individual environmental responses. The
lack of a coherent conceptual uses this prototype to interpret individual's social behaviors may be
framework that enables investigators instances of related knowledge and to hasty and poorly fashioned; on the
to (1) find guidance and direction for integrate new information. A schema other hand, he/she may be inactive
their research and development is, in essence, an individual's theory because of an overestimate of the
activities; and (2) understand the or model that "enables him/her to required skills or an underestimate of
reasons for findings that mesh or make assumptions about events that his/her abilities. Deficiencies in the
appear inconsistent. While the devel- generally occur in a particular higher order cognitive skills may lead
opment of social skills training as a situation" (Glaser 1984, p. 100). to invalid hypotheses about others'
major element of psychiatric rehabili- When applied to a particular social behaviors. Misinterpretations may
tation grew out of the pragmatic situation, a schema is the individual's result, and behaviors may be
"trial and error" traditions of behav- assumptions about the qualities that performed that are inappropriate to
iorism and human resource devel- define a competent performance in the individual's and others' actual
opment, it now appears timely to that general class of situations, the goals and intentions. Deficiencies in
organize and galvanize skills training skills required for that performance, the basic psychobiological functions
approaches with an overarching and the responses that can be may lead to either an inattentiveness
theoretical model. One such model, expected of the environment. The to the relevant stimuli or an inability
designed by rehabilitation researchers more extensive the individual's to store them for later processing.
at the UCLA Clinical Research experience in that general class of Basic psychobiological functions,
Center for Schizophrenia and Psychi- situations, the more finely differ- behavioral competencies, and social
VOL. 12, NO. 4, 1986 633

cognition together exert reciprocal to determine whether the requisite efforts in the situation.
influences on self-efficacy and inter- skills to be effective in the situation Coping efforts then lead to the use
personal problem-solving skills. are in one's repertoire, to know of interpersonal problem-solving
Self-efficacy is governed both by whether a means to implement the skills in the situation. These skills,
social schemata and successful social skills is at hand, and to evaluate also affected by the individual's

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outcomes (Bandura 1977). The social motivation or desire for using the social schemata, include social
schemata carried by an individual at skills in action. These cognitive and perception (receiving skills), gener-
any time will affect the person's motivational factors represent self- ation of alternatives and their evalu-
ability to evaluate correctly a social efficacy, and they determine the ation (processing skills), and verbal
situation that is about to be entered, likelihood and persistence of coping and nonverbal behavioral responses

Figure 1. Conceptual model for constituent variables related to social skills and social
competence

Socloanvlronmental events—
antecedents of social behavior

Perception

Attention Basic psychobiologlcal


functions
Memory

Concept
formation

Affect

Interpersonal Problem Solving Skills


Self-Efficacy

P
Correctly Identify
* situation & actors?
, Appropriate skills
for situation?
_ Appropriate Implementation
' strategy for situation?
t Correctly Identify
desired outcomes
Correctly Identify
other's goals, needs,
Generate alternatives I — , Implement to maximize
and their consequences
Evaluate feasibility and
outcome
Verbal components
likely attainment of goal Nonverbal components
and emotions
— Desire for action? Content
Timing i

Social Competence |
Socloenvlronmental contlngences
of reinforcement—consequences of
social behavior
1
Social schemata Influence social coping and social skills and are organized from basic psychobiologlcal processes and social cognitions.
The effectiveness of an Individual's social skills In attaining desirable instrumental and afflllatlve goals determines social competence.
634 SCHIZOPHRENIA BULLETIN

(sending skills). Thus, social self-efficacy, coping, and inter- environment such that skills—
schemata (basic psychobiological personal problem-solving skills? Can however well developed—can be
functions plus social cognitive direct training of basic psychobio- assured of support and favorable
processes) interact with both logical functions improve social skills response by others. This strategy is
self-efficacy and interpersonal and social competence? Can self- often used in combination with the

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problem-solving skills to determine efficacy and coping be shown to first two approaches.
the success or failure of the increase or decrease depending on the
individual's actual efforts in social outcomes of social transactions?
transactions. The more success the Direct Training of Social
For clinicians, several modifi- Cognitive Skills
person experiences with more of cations of customary therapy
his/her needs met through social processes are suggested for patients For regressed, thought-disordered,
contacts, the greater the person's with deficits in basic psychobio- and highly distractible schizophrenic
social competence. Competence is logical functions. For example, in patients, directive training of basic
defined by the outcomes of social psychotic patients with anhedonia cognitive processes is a prerequisite
interactions and the degree to which and amotivational states, it is to broader induction of social skills.
a person is able to cope and use desirable to build into the therapy or A significant minority of schizo-
interpersonal skills to obtain instru- skills training procedure extrinsic phrenic patients have such severe
mental and affiliative needs. sources of motivation or incentives. cognitive, memory, and attentional
In figure 1, the role of the social The use of tokens, food, or monetary impairments that they cannot
environment is shown as a frame or reinforcement is helpful in the social productively participate in group-
border around the intrapersonal learning of such patients (Paul and based training of social skills that
elements of social competence. Life Lentz 1977). In patients lacking requires sustained attention, ability
events and social stimuli trigger the perceptual and attentional abilities, to follow general instructions, and
operation of an individual's social offering such "prostheses" as boldly voluntary involvement in role
schemata, leading to self-evaluation written posters and handouts, use of playing. Furthermore, conventional
of efficacy and coping with the event videotape models, and repetitions of social skills training methods assume
or social situation. The contingencies instructions and feedback improve that patients can generalize social
of reinforcement and social "rules " engagement in social skills training concepts after minimal exposure to
and expectancies, at the other end of (Liberman, Nuechterlein, and multiple elements of a stimulus
the process, determine whether the Wallace 1982). class: for example, to learn that
individual has used schemata, The conceptual framework serves self-disclosure is appropriate in a
coping, and skills appropriately and to identify three major focal points situation where one's conversational
effectively. Successful social for the design and testing of social partner has self-disclosed and is
outcome, or competence, in turn, has skills training methods. The first asking open-ended questions that
an impact on social schemata, option is to train the basic psycho- solicit personal information about
self-efficacy, and social skills, The biological and cognitive functions oneself. As can be seen in figure 1,
feedback loops in figure 1 illustrate that form the person's social deficiencies in basic psychobiological
the bidirectional manner in which schemata. For example, attention functions and social cognitive
these processes influence one another. span and higher order abstraction processes—including concept
have been improved in preliminary formation and inference making—
studies carried out in experimental markedly interfere with general-
Implication of Conceptual ization of such social experiences.
Model psychopathology laboratories
(Brenner 1986; Spaulding et al., this The use of behavioral learning
issue). A second approach is to train procedures to teach distractible and
The theoretical processes in figure 1
the receiving, processing, and incoherent patients better cognitive
are heuristic for both researchers and
sending skills of individuals using skills is promising. One group of
clinicians. For researchers, they
behavior rehearsal, coaching, behavior analysts trained simple
suggest hypotheses to test; for
reinforcement methods, modeling, greeting responses in regressed State
example, will patients suffering from
and homework. The third strategy hospital patients by systematically
schizophrenia who have deficits in
that derives from the model is to introducing and fading prompts and
attention, memory, concept
reprogram the individual's natural reinforcers in a discrete trials format
formation, and affect exhibit less
VOL. 12, NO. 4, 1986 635

(Kale et al. 1968). Overlearning and Attention-Focusing, Training whether or not a correct response
repetitious training of exemplars of of Conversational Skills was made.
greetings resulted in generalization of The patient demonstrates internal-
the greeting behavior to persons not The attention-focusing procedure ization of the learning by making
involved in the training. Several involves systematic repetitions of four consecutive, correct,

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replications and extensions of this training content, a graduated unprompted responses in successive
approach, using single subject experi- prompting sequence, and consistent trials. Once a particular behavioral
mental designs, confirmed the ability and immediate reinforcement—all response is learned, another response
of regressed patients to learn social applied within a discrete trials is brought into the training trials and
responses under highly constrained format. This training procedure training proceeds using prompts and
and directive training protocols readily elicits the patient's attention reinforcement until the patient
(Wallace and Davis 1974; Fichter et on the relevant training curriculum evinces four correct responses
al. 1976; Wallace et al. 1980). while minimizing demands on without prompting in successive
Training included frequent and cognitive and information-processing trials. Repertoires are built by adding
immediate reinforcement for minimal capacities. The repetitious but brief length and complexity to the inter-
social verbalizations. Both positive training sessions reduce the chances actional sequences of responses being
(e.g., tokens exchangeable for of distractibility by careful manipu- taught. For example, conversational
various edibles or cigarettes) and lation of the training components in skills of a functional type require the
negative (e.g., escape from the each learning trial. When this type of use of sequences of responses such as
noxious social interaction) reinforcers intensive training is provided twice asking a question, followed by a
were used to build conversational daily for 20 minutes each, repertoires positive comment, followed by
skills. These studies suggested that of conversational skills can be estab- self-disclosure, followed by asking a
patients could extend their social lished. question, etc.
skills development as a consequence The discrete trials format requires The attention-focusing procedure
of initial training. a trainer and a training confederate, for teaching conversational skills was
Three groups of workers are who could be a higher functioning tested with three patients who were
currently expanding this work by patient or an aide. The confederate trained to (1) ask questions, (2) give
developing programmatic approaches serves as the patient's conversational compliments, and (3) make requests
to training attentional, perceptual, partner and presents conversational to engage in activities with others. A
and self-regulatory activities. In each "openers" to the patient. The trainer multiple baseline experimental design
group, the focus is on training provides instructions, prompts, and was used in which the discrete trials
patients who have been refractory to reinforcement. In a typical trial— training for each of the three conver-
various psychosocial and pharmaco- there may be up to 20 trials in a sational skills was sequentially intro-
therapeutic interventions. A group in single training session—the training duced over time after a baseline
Switzerland has designed a five-step confederate makes a statement to the period and a second period of
program that begins with training of patient, such as "1 went shopping last attempting to train these skills using
attentional skills and, in the course night." If the patient makes an conventional role-playing methods.
of 3 months, teaches patients basic appropriate response (e.g., "What As shown in figure 2 for one of the
conversational skills (Brenner 1986). did you buy?"), the trial is termi- three patients, acquisition of the
Spaulding and his co-workers in nated and reinforcement is provided. conversational skills occurred only
Nebraska have focused their training If there is no response or an inappro- after the discrete trials, attention-
efforts on simple vocational skills as priate response, the trainer delivers a focusing procedure was instituted.
a means of improving attention span prompt to the patient—"Ask him a These findings were replicated in the
(see Spaulding et al., this issue). A question." If the patient still does not other two patients as well.
group at the Camarillo-UCLA ask a question of the confederate, a Moreover, generalization of the skills
Clinical Research Center have second prompt is given—"One good to nonconfederates on the ward was
developed an attention-focusing question is What did you buyT " If observed for all three patients with
procedure for teaching conver- the patient still does not ask a the use of a minimal prompt-
sational skills (Liberman et al. 1985). question, that prompt is repeated. reinforcement protocol by nursing
The trial ends after the third prompt, staff.
636 SCHIZOPHRENIA BULLETIN

Figure 2. Conversational skills of a chronic schizophrenic Training of Social and


patient as a function of social skills training Independent Living Skills
BL SST Discrete trials While not requiring the intensive,
discrete trials method of training

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IOC

90
needed by severely regressed and
80 inattentive patients, most individuals
.ires

7r, with chronic schizophrenia do learn


to
60 social and independent living skills
o
o 50 only through involvement in
to
•6 40 structured and directive instructional
Sel

sessions (Liberman et al. 1975;


20 Goldstein, Sprafkin, and Gershaw
10
1976). The teaching procedures are
0
i i i l l i i I i I I I I I I i i i i i i i i l l i i i i
based on learning principles and
include goal setting, focused instruc-
tions, modeling, behavior rehearsal,
prompting, social reinforcement,
shaping successive approximations to
100
desired behaviors, in vivo practice of
90
80
skills, and homework assignments.
o 70 Social skills can be defined as
O> to
to 60 interpersonal behaviors that are: (1)
50 instrumental for maintaining and
2c 13
O"
OJ 40
<D IX optimizing independence and
30
O community survival; and (2)
CD 20
Q- 10
socioemotional for establishing,
0
maintaining, and deepening
I i i i i I I I I il I i i i I I i I I I I i I I I I I I supportive personal relationships.
While early definitions of social skills
were limited strictly to the domain of
overt motoric behavior, cognitive
100
and affective behavioral modalities
90 are now included as relevant dimen-
80 sions of this construct.
fV

£
70 Social skills training resembles a
£ 60
classroom teaching environment
o
u 50 more than a traditional therapy
01
40
30
setting. Sessions require the active
to
o 20
participation of the patient(s) and the
X 10 therapist; may be conducted with
individual patients or in groups; and
i i i i i II i i i i i i i i i i i i
may be as brief as 10 minutes a day
125 150
25 50 75 100 or as long as 2 hours, depending on
Sessions the attentional capacities of the
patients. Massed practice (i.e.,
A multiple baseline (BL) analysis of the conversational skills of a chronic, thought-
disordered schizophrenic male as a function of basic social skills training (SST) and
multiple training sessions per week)
attention-focusing skills training (discrete trials). Efficacy of training is done by the is preferred to learning less inten-
percentage of correct, unprompted conversational responses made during the training sively over a longer period. Agendas
sessions. These data are reproduced from an unpublished doctoral disseration of H Keith specifying the behavioral goals are
Massel which is available from the author at the Camarlllo-UCLA Research Center, Box A, planned with a patient's input and
Camarlllo, CA 93011
VOL. 12, NO. 4, 1988 637

implemented using specific proce- assessment is an ongoing process that specific behaviors in a role play) are
dures following written guidelines occurs before, during, and after used to modify the patient's
derived from a trainers' manual. Role social skills training. behaviors toward the goal. Elements
playing (behavior rehearsal) is the 2. In specifying the goals of of the total "gestalt" are added one
main vehicle for both assessing and training, the trainer and patient by one, such as eye contact, facial

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teaching social skills, which are together target new behaviors that expression, vocal tone and loudness,
targeted for intervention on the basis either rectify deficits in performance posture, and speech content. After
of their functional relation toward or modulate excessive or overly each role play, good elements of the
attaining a specific goal important to intense emotional expressiveness. patient's performance are praised by
the patient. Three types of behavior Targeted behaviors are chosen with the therapist and group; corrective
are usually targeted for modifi- the patient on the basis of their feedback is given about deficits.
cation: response topography functional relation to achieving a
behaviors, such as voice volume, positive goal that is attainable within
fluency, eye contact; content the patient's learning capacities. Table 1. Some characteristics
behaviors, such as making a positive Goals should be articulated as of goal setting in social skills
statement or requesting additional specific behaviors that are high in training
information; and cognitive problem- frequency, to provide more oppor-
solving skills (Wallace et al. 1985). tunity for practice and feedback. The Targeted behaviors
relevant domains of goal setting- Asking for or giving information
Basic Model of Social Skills behaviors and emotions, relation- Initiating or terminating conver-
Training ships, and settings—which combine sations
to set the stage for overcoming the Maintaining conversations
To give a more graphic picture of problem and moving toward Response topography(eye
how social skills training is actually improved social and emotional contact, voice volume,
done, the next two sections provide functioning are outlined in table 1. affect)
details on the procedures used by 3. The patient is engaged in a role
trainers/therapists conducting the play of the problem situation, using Targeted emotions
most commonly used "basic model" other members of the group to play Affection, love
and the more recently developed relevant roles. These scenes are Anger, annoyance, hostility
"problem-solving model." The basic usually events that have occurred in
model is shown as a clinical decision- Assertlveness, dominance
the recent past or are likely to occur Frustration
tree in the flow chart of figure 3. The in the near future. The first role play
procedures can be described in five Happiness, pleasure, delight
of each problem situation is a "dry Interest, empathy
steps. run" done "naturally" by the patient,
Sadness, grief
1. The trainer identifies the inter- who is simply instructed to act as he
personal problem of a patient by would if he were in the actual
situation. Following the "dry run," Interpersonal targets
asking the following questions: What
emotion, need, or communication is which may be videotaped for Employers or employees
lacking or not being appropriately immediate feedback, the patient's Family members
expressed, and how often does the assets, deficits, and excesses in his Friends, acquaintances
behavior occur7 With whom does the role-play performance are noted. The Hospital or board-and-care staff
patient desire to improve social patient is praised for appropriate Sales persons, agency
contact7 When does the problem behaviors and efforts, and positive bureaucrats
occur? Where does the problem feedback is solicited from other Strangers
occur? A wide variety of techniques group members.
can be used to assess interpersonal 4. In a series of role plays, direct Settings
problems, including naturalistic instructions, modeling or behavioral Home, board-and-care facility
observation, self-report measures, demonstration, shaping (reinforcing
reports of significant others, and Hospital, mental health center
successive approximations), and Job, school
role-play performance. As in other coaching (verbal or nonverbal
behavior therapy interventions, Public place
prompts given by a therapist to elicit
638 SCHIZOPHRENIA BULLETIN

5. The trainer promotes general- should be taken out of the clinician's environment is indeed socially
ization of the newly learned behavior office and practiced in homes, wards, responsive and reinforcing to the
to situations outside the training schools, stores, restaurants, and patient's skill performance. Friends,
sessions by giving homework assign- other environments where it is family members, nursing staff
ments to practice the skills in the desirable to perform the target personnel, and peers can aid this

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natural environment and giving behaviors. Transfer of skills can also process by prompting and reinforcing
positive feedback for successful be facilitated by repeated practice new social behaviors until they are
transfer of skills. Generalization of and overlearning, teaching the established.
skills is improved when training is patient to use self-evaluation and
not separated from the patient's self-reinforcement, fading the Problem-Solving Training
everyday world, but integrated into structure and frequency of training, Model
it. Whenever possible, therapy and ensuring that the natural Many chronic psychiatric patients are
deficient in basic problem-solving
skills (Edelstein et al. 1980; Wallace
Figure 3. Flow chart depicting the steps used in conducting et al. 1980). Recently, training within
basic social skills training an information-processing framework
has been shown to be effective for
those patients capable of learning
Identify interpersonal problems problem-solving strategies (Foy,
Wallace, and Liberman 1983). In this
model patients are taught to improve
their perception of incoming stimuli
Therapist pinpoints
problem from immediate interpersonal
situations, process those stimuli
Yes meaningfully to select an appropriate
Target problem
specific behavioral
response, and send an effective
goals lor training verbal and nonverbal response back
to the other person.
Simulate problem situation
in role play Interpersonal communication is
viewed as a three-stage process
Identify assets and deficits requiring receiving, processing, and
performance Reinforce
effective behaviors Provide sending skills (Wallace et al. 1980).
corrective feedback
Receiving skills refer to the accurate
perception, interpretation, and
comprehension of relevant situational
Instruct and model
for improvements
parameters. Processing skills involve
Bflhavioral practice weighing and selecting response
Intensity training
Tailor environmenl options, and determining an imple-
Reconsider goals
mentation strategy. Sending skills are
No the verbal and nonverbal behaviors
emitted in the interpersonal situation
that are necessary steps toward
attaining the specified goal.
Role play scene
again with coacnmg As in the basic model, an inter-
personal scene is role played, and
preferably videotaped. After each
Give positive feedback
role play, the therapist asks specific
questions to assess the patients
Assign homework receiving and processing skills,
for in vivo practice 0' skills
exemplified by the list contained in
table 2. After the patient has shown
VOL. 12, NO. 4, 1986 639

acceptable receiving and processing dating. Training is done in small unemployed is highly aversive to
skills, his sending skills are assessed groups, meeting in lVj-hour sessions, individuals with psychiatric
by reviewing his videotaped role one to three times weekly for a disorders, common stereotypes and
play. period of 2 to 3 months, depending misconceptions to the contrary. In a
Clinical researchers at the Clinical on the patient's clinical status and survey of 500 chronic mental patients

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Research Center for Schizophrenia premorbid level of adjustment. residing in Los Angeles board-and-
and Psychiatric Rehabilitation at the One of the modules. Medication care homes, Lehman, Ward, and
Brentwood Psychiatric Division of Management, has been empirically Linn (1982) found that lack of work
the West Los Angeles VA Medical evaluated and field tested in 30 was one of the greatest complaints
Center have developed a compre- facilities nationwide. An example of related to poor quality of life. Even
hensive social skills program for evaluation data, collected before, chronically impaired patients
chronic psychiatric patients based on after, and at 3 months' followup, is supported by Social Security
the problem-solving model. This shown in figure 4. The evaluation of pensions had not relinquished their
program includes "modules" that are behavioral skills in the four topical aspirations for a job, and their
being developed in areas such as areas relevant to reliable use of dissatisfaction with unemployment
medication management, leisure and neuroleptic drugs was carried out and leisure time was significantly
recreation, self-care and personal through role-play simulation of the greater than that of a cross-section of
hygiene, food preparation, money criterion situation. Significant the normal population.
management, and friendship and improvements in knowledge of Since many patients who are
medication benefits, self-admin- capable of assuming full-time
istration of medication, coping with employment will not have jobs
Table 2. Receiving and side effects, and negotiating waiting for them when they leave the
processing skill questions medication matters with a physician hospital, job placement is an
asked in training social were found. Erosions in knowledge important element in their rehabili-
problem solving skills were less than 12 percent at the tation and integration back into the
3-month followup point. The community. How patients present
Receiving questions Medication Management Module is themselves at job interviews is a
What did the other person say? described at length in another publi- critical determinant of whether they
What was the other person cation (Wallace et al. 1985) and is obtain work. Psychiatric patients
feeling? available from the Clinical Research often have special problems
What where the patient's short- Center. responding to questions about their
term goals? personal circumstances and recent
What were the patient's long- past. Studies have demonstrated that
term goals? Skills Training in Vocational psychiatric patients can benefit from
Rehabilitation training in interview skills (Kelly
Did the patient obtain his goals?
et al. 1979). Additional skills for
Despite the obvious advantages of obtaining employment include
Processing questions employment for psychiatric patients, knowing how to solicit job leads,
What other alternatives could the unemployment has been reported to and having the motivation and
patient use in this situation? be as high as 70 percent in the chron- persistence to sustain a long,
If the patient were to do (an alter- ically mentally ill in the United States frustrating job search. One fruitful
native), what would the other (Goldstrom and Manderscheid 1982). program for overcoming the
person feel? Unemployment among mental obstacles to employment has been the
If the patient were to do (an alter- patients reflects both their difficulty establishment of a Job-Finding Club
native), what would he feel? in obtaining and maintaining jobs. for recovering psychiatric patients
Would the (alternative) help the While approximately 25 percent of whose symptoms are well enough
patient achieve his short-term patients return to work within 6 controlled for them to work full
goals? months of hospital discharge, only 15 time.
Would the (alternative) help the percent are still employed by the
patient achieve his long-term 1-year followup point (Anthony,
goals? Cohen, and Vitalo 1978). Job-Finding Club. The Job-Finding
The experience of being chronically Club combines several successful
640 SCHIZOPHRENIA BULLETIN

Figure 4. Evaluation of the Medication Management Module techniques in a packaged module first
developed by Azrin (Azrin and
Phillip 1979; Azrin and Besalel 1980).
Acquisition and maintenance
1 UU
Key elements of the module
90 - include: (1) the use of an

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80 _ environment conducive to motivating
70 - patients in their job search, (2) use of
60 -
reinforcement strategies, (3) a
50 -
breakdown of the tasks involved in
40 - finding a job, and (4) the training of
30 _ skills needed to find a job. To adapt
20 -
this model to the needs of the psychi-
atrically disabled, it was necessary to
10
0
29% 87% 79% increase the structure and motivation
100 inherent in the program, including
Qn daily goal-setting activities, monetary
_
80 rewards, and remedial training in
70 - job-seeking skills. The Job-Finding
60 - Club for psychiatric patients was
E 50 - designed and evaluated at the
40 Brentwood Division of the West Los
30 - Angeles VA Medical Center (Jacobs
20 - et al. 1984). Patients participated in
10
25% 90% 78%
the program full time (6 hours per
0 day) while they either lived in the
100
90
hospital or in the community. While
80
time for participating in the program
70 is unlimited, patients spent an
60
average of 24 days in the Club before
50
locating employment. There are three
40
distinct parts to the Club: training in
30
job-seeking skills, the job search
20
itself, and followup and job
10
maintenance.
0 31% 68% 61%
100 Training in job-seeking skills.
90 During the first week of the
80 program, patients participate in an
70 intensive 6 hour per day workshop
60 designed to assess and train basic
50 job-finding skills. The curriculum
40 includes identifying sources of job
30 leads, contacting job leads, writing
20 job resumes, filling out employment
10 applications, participating in job
n 42% 80% 69% interviews, and use of public trans-
Baseline Training Followup portation. Instruction is competency-
Mean % behaviors observed in role play based, with trainers using
programmed materials, didactic
A group of 3 chronic schizophrenic patients on maintenance neuroleptic medication were instruction, role plays, and in vivo
rated for the presence or absence of skills taught In each of 4 areas. Ratings were made In
novel role-played situations that were similar to the situations In which the patients were
training exercises. Whenever
trained. Adapted from Wallace et al I9fl5 possible, the program uses materials
VOL 12, NO. 4, 1986 641

and situations that the client will face return to the program if they lose training and preparing psychiatric
during the job search, such as filling their jobs or wish to upgrade their patients in the skills necessary to find
out actual job applications and positions. employment in the competitive
contacting sources for job leads. Evaluation. The effectiveness of the workplace.
Patients' progress is closely Club was supported by the outcome

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monitored and additional instruction of the first 97 patients enrolled in the
is provided as necessary to meet program. The majority of these
individual needs. patients had hospital admission Generalization of Social Skills
Job search. After completing the 5- diagnoses of schizophrenia and a Training
day workshop on skills required for history of psychiatric hospitalization.
The most challenging obstacle to
job seeking, patients begin their job The average patient had been
rehabilitation practitioners involved
search. The program provides areas unemployed for over lVi years
in training skills with chronic mental
for telephoning, secretarial support, before his present hospitalization.
patients is the difficulty of trans-
and identifying current job leads. The results of the Job-Finding Club
ferring trained skills into patients'
These leads are gleaned from during the first 8 months of
natural living, working, and learning
newspaper want ads, employment operation revealed that 66 percent of
environments. Some patients show
notices, civil service announcements, all the patients who entered the Club
no transfer of skills taught them in
the yellow pages, and visits to job either obtained employment or were
training sessions while others evince
placement counselors from State enrolled in full-time job-training
incomplete generalization or poor
employment agencies. A daily, programs. Most jobs were secured in
maintenance of skills. If skills
intensive goal-setting session is clerical and sales positions (34
training is to be a clinically effective
conducted with each patient to plan percent); service occupations (25
method for rehabilitating patients,
his job-search activities. During this percent); technical, managerial, or
then it will be necessary to improve
session counselors and patients professional positions (11 percent);
the generalization of skills from the
identify the most advantageous and machine trades (7 percent).
clinic or hospital into the patient's
options for the day's search. They Six-month followup data were natural environment.
also develop outcome expectations collected on the 66 patients who
for the daily activities, set a time Tactics aimed at facilitating
entered jobs or job-training programs generalization from hospital to
frame for accomplishing the task, from the Job-Finding Club. The
and carry out problem solving of community have been evaluated in a
percentage of employed people was case study by Liberman, King, and
potential obstacles that may be 75 percent over the half year
encountered during the day. Patients DeRisi (1976). Maintaining consis-
following leaving the Club. In tency in reinforcement contingencies
keep a log of their daily job-seeking comparison, out of the 25 patients
activities to account for their time in from hospital to community settings,
who left the Job-Finding Club using natural reinforcers, pinpointing
the program. without successful placement, none functional behaviors as therapeutic
Job maintenance. Club graduates of them had found a job 6 months goals, overlearning, and training
may attend a weekly session that later Uacobs et al. 1984). Job natural caregivers were methods that
teaches strategies to deal with outcomes have remained stable since promoted generalization.
problems that may threaten job the Club's initiation 3 years ago. Out
of a total referred patient group of Several specific suggestions for
security. Training follows a problem-
approximately 300, 65 percent of the promoting generalization (Stokes and
solving model specifying solutions to
participants obtained jobs or entered Baer 1977) have not as yet been fully
an identified issue and then role
full-time vocational educational tested in work with chronic mental
playing these solutions with feedback
programs. Patients with positive patients. The social skills trainer
before the patient uses the approach
symptoms had greater difficulties might consider:
in his work setting. Problem issues
are identified by the participants and finding a job, as did older patients.
may include learning how to get Previous work history and education
Cueing patient's significant
along with co-workers on the job, did not predict success in finding a
others (families, friends, agency
improving daily living conditions, job, but did affect the type of
workers, employers) to reinforce
and managing residual psychiatric employment secured. Thus, the Job-
Finding Club is a viable program for the patient's gradually improving
symptoms. Graduates may also skills.
642 SCHIZOPHRENIA BULLETIN

• Training many exemplars of the skills in natural environments can be individuals be trained to overcome
situations in which the skills made more successful with the these stigmata of their disorders and
need to be used; in particular, addition of modest efforts at thereby to become candidates for
diversifying situations during instructing key others to prompt and social skills training?
training that prepare patients for reinforce the trainee for practicing Behavioral observations, made

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a variety of real-life settings. skills. A study of conversational objectively with time-sampling rating
• Loosening control over the skills in chronic psychiatric inpatients codes, have repeatedly documented
stimuli and responses involved of a State hospital revealed little or the inverse relation between the
in training; in particular, no generalization from the training frequency of idiosyncratic behaviors
training different examples room to the wards and grounds of (e.g., pacing, repetitive gestures,
concurrently, varying instruc- the hospital. When systematic posturing, and self-verbalizations)
tions, social reinforcers, and homework assignments were and the amount of structured
backup reinforcers. provided with backup reminders and programming present in the living
• Blurring the contingencies and praise from ward staff for completing environment. Whether studied in
expectations operating during the practice, generalization was hospitals, mental health centers, or
training; in particular, found, even with total strangers board-and-care homes, patients
concealing, when possible, the (Martinez-Diaz et al. 1983). exhibit significantly more deviant
point at which those contin- behaviors during unstructured, "free"
gencies stop operating, possibly time (Liberman et al. 1974; Paul and
by delaying reinforcement. Training Recreational and Lentz 1977; Rosen et al. 1981).
• Using stimuli in the training Leisure Skills The corollary of these observations
setting that are likely to be is the displacement of bizarre
found in generalization settings; For those patients unable to seek behaviors by engaging patients in
in particular, using peers as sheltered or competitive employment recreational and social activities. A
tutors may aid transfer of skills. because of persisting and intrusive series of controlled studies has been
• Reinforcing accurate self-reports psychopathology, the skills training carried out at the Camarillo-UCLA
of desirable behavior, applying approach can still provide benefits. Clinical Research Center that
self-recording and self- Such patients need to be engaged in examined the influence of a variety
reinforcement techniques activities that might be considered of leisure activities in the reduction
whenever possible. precursors of more demanding social of bizarre motoric and verbal
• When examples of generalization skills and that could "displace " some behaviors (Wong et al. 1985).
occur, reinforcing at least some of their psychopathology. Unless Unstructured time on the inpatient
of them at least sometimes. their symptoms and bizarre unit during which patients had access
behaviors are at least partly reduced to recreational materials (e.g., crafts,
Social skills training techniques, in frequency and intensity, their self- books, playing cards, and music) but
while effective in helping patients efficacy and coping efforts will be were not prompted for their use was
acquire interpersonal skills, require obliterated and their constructive compared to other times when the
the inclusion of procedures that participation in various forms of patients were prompted and
specifically facilitate the general- skills training will be blocked. reinforced for participation in these
ization of the learned skills into the Consider the difficulty an activities. Obsessive-compulsive
patient's real-life settings. General- individual would have entering ruminations, posturings, inappro-
ization does not ordinarily occur relevant social situations for trans- priate laughter, mumbling to self,
spontaneously; it must be planned acting with others if the person had a and other bizarre behaviors were
and programmed. The organization high rate of talking to himself or significantly reduced when patients
of the real-life settings, orchestrated showed strange posturing. It is hard were engaged in structured recrea-
by the clinician conducting the skills enough to overcome social anxiety tional activities. The data in fig. 5
training, to promote support by and longstanding social deficits, but from a case study of a patient with
significant others for the patient's the presence of stigmatizing signs of hallucinatory speech illustrate the
new-found skills is a key element in severe mental disorder will blunt displacement of dysfunctional
the overall training process. coping efforts and suppress self- behaviors with recreational therapy.
Homework assignments to practice efficacy as depicted in figure 1. Can Without the structured prompting
VOL. 12, NO. 4, 1988 643

and reinforcement, the patient's Figure 5. Displacement of hallucinatory speech behavior with
engagement in activities waned and recreational therapy
his hallucinatory speech markedly
increased. Further analysis of the Prompts & Prompts &
effective components of recreational Baseline reinforcement Baseline, reinforcement

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therapy showed that instructions and
prompting were crucial, but
reinforcement was not, aside from
the intrinsic pleasure patients
obtained from engaging in the
activities. A caveat here is to ensure
that the patient's inventory of past
and current recreational interests is
taken seriously in planning the
recreational task.

Conclusion

Over the past 15 years, more than 50


studies have been published on social
skills training with psychiatric
patients (for reviews, see Wallace et
al. 1980; Brady 1984). These studies 10 15 20 25 30 35 40 45
provided the first evidence that social Sessions
skills training was a feasible
treatment strategy, and laid the A chronic schizophrenic male with high frequency hallucinations marked by self-vocaliza-
empirical foundation for recent tlons was exposed to recreational materials and activities with ("Independent activity") and
without ("baseline") supervision by a therapist who provided prompts and reinforcement for
innovations in training techniques. task engagement during the supervised periods.
Many of the early studies suffered
from methodological shortcomings,
including lack of (1) diagnostic to be greater for complex behaviors Hogarty et al., in press). Similarly,
assessment, (2) specifying (e.g., requests for behavior change) schizophrenic patients who partici-
concomitant psychotropic than simple behavior such as eye pated in a day hospital program and
medications, and (3) widely accepted contact. This presents a special concurrently received social skills
outcome measures, such as problem for social skills training with training showed symptom reductions
symptomatology or relapse rate. chronic mental patients living in the that were more durable over a 6-
The results of these studies can be community, for whom complex month followup period than patients
summarized by three conclusions: social behaviors may be necessary to who were in the day program but did
1. Psychiatric patients can be use accessible resources and generate not receive social skills training
trained in behaviors that will social support. (Bellack et al. 1984). Social skills
improve their social skills in specific 3. Comprehensive, intensive social training alleviates depression for
interpersonal situations. skills training can reduce clinical unmedicated depressed outpatients
2. Patients show moderate to symptoms and relapse in psychiatric (McKnight et al. 1984), has clinical
substantial generalization of trained patients. Among neuroleptic- effects equivalent to those of antide-
behaviors to untrained scenes and stabilized schizophrenic inpatients or pressant medication, and is
items (Goldsmith and McFall 1975; outpatients, intensive social skills associated with a lower rate of
Kelly, Urey, and Patterson 1980; training significantly lowered dropout from treatment (Bellack,
Liberman et al. 1984). The problem symptoms and delayed relapse Hersen, and Himmeloch 1983).
of behavioral generalization to (Liberman, Falloon, and Wallace Many psychiatric patients manifest
different and novel situations appears 1984; Wallace and Liberman 1985; learning disabilities that require
644 SCHIZOPHRENIA BULLETIN

highly directive behavioral and environmental psychology. For clubs, transitional employment
techniques for teaching social skills. example, it has been demonstrated programs, and sheltered workshops.
Chronic patients often have infor- that patients learn social problem-
mation-processing and attentional solving skills better when they are
deficits, and show hyperarousal or taking optimal doses of neuroleptics, References

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Behavior Therapy, Washington, DC, Talbott, J.A. The Chrome Mental Liberman, R.P. "Reducing Bizarre
December 1983. Patient: Problems, Solutions, and Stereotypic Behavior in Chronic
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Importance of treating individually American Psychiatric Association, tional Activities." Presented at the
assessed response classes in the 1978. Ninth Annual Convention of the
amelioration of depression. Behavior Van Putten, T. Why do schizo- Association for Behavior Analysis,
Therapy, 15:315-335, 1984. phrenic patients refuse to take their Milwaukee, WI, May 1983.
Paul, G.L. The chronic mental drugs7 Archives of General
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directions. Psychological Bulletin, Wallace, C.J.; Boone, S.E.; Donahoe,
71:81-94, 1969. C.P.; and Foy, D.W. Psychosocial The Authors
Paul, G.L., and Lentz, R. Psycho- rehabilitation for the chronic
social Treatment of Chronic Mental mentally disabled: Social and Robert Paul Liberman, M.D., is
Patients. Cambridge, MA: Harvard independent living skills training. Director and Professor; Kim Mueser,
University Press, 1977. In: Barlow, D., ed. Behavioral Ph.D., was Research Associate;
VOL. 12, NO. 4, 1986 647

Charles J. Wallace, Ph.D., is Chief of and H. Keith Massel, Ph.D., is Camarillo State Hospital, Los
the Behavioral Assessment and Social Assistant Research Psychologist at Angeles, CA. Dr. Mueser is currently
Skills Laboratory and Adjunct the Clinical Research Center for Assistant Professor at the Medical
Associate Professor; Harvey E. Schizophrenia and Psychiatric College of Pennsylvania, Phila-
Jacobs, Ph.D., is Assistant Research Rehabilitation at the UCLA School of delphia, PA.

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Psychologist; Thad Eckman, Ph.D., Medicine-Department of Psychiatry,
is Assistant Research Psychologist; Brentwood VA Medical Center, and

The Hancock House Center for Espenak, M.A., A.D.T.R. (Adlerian);


Announcement Movement Arts and Therapies and and Elaine V. Siegel, Ph.D., A.D.T.R.
the University of Wisconsin Arts (Freudian). The symposium will
Extension, Madison, Wisconsin, are enable participants to study with
cosponsoring a weekend symposium each of these presenters, and to hear
entitled "Psychoanalytic Approaches them discuss their work with other
to Dance/Movement Therapy." The well-known verbal psychotherapists
event is scheduled for April 4-5, in a panel chaired by Jarl Dyrud, a
1987, at the Wisconsin Center, psychiatrist practicing in Chicago.
Madison, Wisconsin. Three major For further information contact:
dance/movement therapists have
developed astute and innovative Deborah Thomas
theories of interpretation and inter- Hancock House
vention that they will present. The 16 North Hancock Street
presenters are Penny L. Bernstein, Madison, Wl 53703
Ph.D., A.D.T.R. (Jungian); Liljan (608) 251-0908

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