Colegio de Sta. Lourdes of Leyte Foundation, Inc.

Brgy. 1- Quezon
Tabontabon, Leyte, Philippines
(053) 332-7824
csllfi@yahoo.com

Course Name: Quality Health Care and Nursing

Course Code: Elec II

Course Description: This course deals with the concepts, principles and dimensions of quality health care, quality standards for
Health Provider Organizations is and implementing a Performance improvement/management program in the health care system.

Course Credit: 2 units lecture

Contact Hours/Semester: 36 lecture hours
Placement: 4th year, 1st Semester

Course Objectives:

At the end of the course, and given actual health care management and clinical case scenario, the student will be able to:
1. Implement the PhilHealth Quality Standards.
2. Apply Performance Improvement Program utilizing the rationale and steps for performance improvement and TQM.
3. Utilize the documentation-Evaluation Action Trend using as framework the Plan-Do-Check-Act (PDCA) Cycle.
4. Select/use appropriately Quality Improvement Tools.
5. Form Quality Circles and Quality Teams
6. Implement Quality Improvement activities

Course Outline:

1. Quality Standards for Health Provider Organizations

a. Patient Rights and Organizational Ethics
b. Patient Care Standards
c. Leadership and Management
d. Human Resource Management
e. Information Management
f. Safe Practice and Environment
g. Improving Performance

II. Rationale and Steps for Performance Improvement

III. TQM Program Implementation Steps

IV. The Documentation – Evaluation – Action Trend

1. Documentation
 Safety
 Consistency of purpose
 Standardization
 Improvement

2. Evaluation
 reflection and analysis
 integrative

3. Action
 improved performance based on the information

V. The Plan-Do-Check-Act (PDCA) cycle

VI. Quality Improvement Tools
1. Problem Identification Tools
 Affinity Diagram
 Brainstorming
 FlowChart
 Nominal Group techniques

2. Problem Description Tools

 Bar Graph
 Check Street
 Force File Analysis
 Line Graph
 Pareto Chart
 Pie Chart

3. Problem Analysis Tools

 Fishbone Diagram
 Matrix Diagram
 Scatter Plot Diagram

4. Solution Development Tools

 Prioritization matrix
 Process Decision Program Chart (PDPC)
 Tree Diagram

5. Quality Monitoring Tools

 Control Chart
 Histogram
 Radar Chart

VII. Quality Circles and Quality Teams

VIII. Quality Improvement Activities

Clinical Practice Guidelines

 Clinical Pathways
 Med/NSO Audit
 Utilization Review
 Complaints Analysis
 Morbidity and Mortality meetings
 Sentinel Events Monitoring
 Credentialing and Clinical Privileging
 Variance reporting and analysis