The document contains a formative test on restaurant service skills such as taking table reservations, receiving and seating guests, and taking food orders. It consists of 20 multiple choice questions testing vocabulary and expressions commonly used in restaurant interactions between staff and customers. Key areas assessed include greeting customers, confirming reservations, seating them, taking orders, apologizing if items are unavailable, and recommending alternatives.
The document contains a formative test on restaurant service skills such as taking table reservations, receiving and seating guests, and taking food orders. It consists of 20 multiple choice questions testing vocabulary and expressions commonly used in restaurant interactions between staff and customers. Key areas assessed include greeting customers, confirming reservations, seating them, taking orders, apologizing if items are unavailable, and recommending alternatives.
The document contains a formative test on restaurant service skills such as taking table reservations, receiving and seating guests, and taking food orders. It consists of 20 multiple choice questions testing vocabulary and expressions commonly used in restaurant interactions between staff and customers. Key areas assessed include greeting customers, confirming reservations, seating them, taking orders, apologizing if items are unavailable, and recommending alternatives.
Kelas XI Tata Boga Elemen Membaca Topik Taking table reservation Receiving and seating guest Taking Food orders
Read each questions carefully, then choose the correct answer!
1 Anna : Good afternoon, Maxone Restaurant. This is Anna Speaking.,......
A How are you sir? B How may I help you? C Do you need something else? D May I ask you something? 2 Anna : .............. Mr X : The seventeenth of September A For what time? B Can you tell me the special request? C For what date Sir? D Could I have your contact number? 3 Anna : We have a window table in smoking. Would you care for that? What did Anna try to do? A She just asked B She apologized because the non smoking is not available C She informed the situation D She offered her customer an alternative option 4 How to say this date; 21.9.2022 A The twenty first of September two thousand twenty two B The twenty one of September two thousand twenty two C The twenty first of June two thousand twenty two D The two one of nine two thousand twenty two 5 How to say this time ; 07.25 A It’s five to eight B It is seven to twenty five C It’s seven past twenty five D It’s twenty five past seven 6 A reservation has similar meaning with ... A A record B A contract C A booking D A request 7 Caller : .... Anna : I’ll check if we have a table. A I’ll come at seven B Can I make a special request C It’s on Sunday evening D I’d like a table in non smoking, by the window 8 The following questions are asked while taking a table reservation, except; A Good evening, do you have a reservation? B Could you give me a contact number, please? C How many people in your party? D What time is the reservation for? 9 Apologize has similar meaning with .... A Say yes to an offer B Say sorry C Ask special request D Tell the available 10 How does a waiter greet the people at the reception desk? A Welcome sir, this is Maxone restaurant B Good evening, are you ready to order? C Do you have a reservations, sir? D Good evening, Welcome to Maxone. Do you have a reservation, sir? 11 The expression used for taking the customer to the table is ... A Have you got a reservation? B Would you like to leave your coats here? C Let me show you to your table D Yes, we have a table for you, madam 12 The customers were very pleased with the good service in that restaurant. The bold word has similar meaning with ... A sad B surprised C disappointed D happy 13 The expression is used for taking food order ... A Would you like to order now? B What do you want? C I’m afraid you are not ready to order D I’ll repeat the order 14 For my first course, I’ll have the mushroom soup The italic word has same meaning with ... A dish B starter C Main course D meal 15 Waiter : ....... Mr X : Medium, please A Do you want a steak? B Would you like to try our steak? C How would you like your steak, sir? D Would anyone like to order extra steak? 16 Mr X : I’ll have the asparagus as a starter. Waiter : ......, sir. but we’ve run out of asparagus. A I am happy B We are so glad C I’m very sorry, D Excuse me 17 Mrs X : How are Filets de Sole a la Meunire prepared? Waiter : The sole fillets are sauted in sweet butter and flavoured with a little lemon juice. What is the waiter doing? A He offered a kind of meal B He recommed an alternative meal C He asked the customer to make an order D He described a dish on menu 18 Waiter : ......, sir. but we’ve run out of asparagus. The phrase run out means ... A Asparagus is not on menu B Asparagus is not ready C Asparagus is no more left D Asparagus is just for a special day 19 The expression is used by the waiter for confirmation is ... A Is that correct? B What is the right one? C Are you ready? D Which one is your choice? 20 “You may like to try the cucumber mousse instead” This expression is used to ... A Explain something B Offer something C Recommed something D Describe something