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Ro3 Domeyc Tle10fbs Test Items
Ro3 Domeyc Tle10fbs Test Items
Department of Education
REGION III-CENTRAL LUZON
Directions: Read and analyze the questions carefully. Write the letter of the correct
answer on a separate sheet of paper.
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
33.Which of the following should be done prior the arrival of a customer who has
made a reservation?
A.Cook the food B.Place the food on the table C. Prepare the food D. Prepare the table
34.Which of the following is appropriate to say if the customer has no reservation?
A. May I know how many we are expecting, Sir/ Ma’am?
B. Table for how many persons, Sir/Ma’am?
C.How many are you, Sir/Ma’am?
D.Table for two or three?
35.Who will you seat last on the following client?
A.pregnant woman B.old lady C.teenager D.weak old man
36.If you have four customers and one of them is a senior citizen who is physically
weak, where should he or she be seated in the restaurant?
A.Against the wall C.Near the door
B.Close to the waiter’s station D.In the corner or side of the wall
37Why do we have to place loud and noisy parties in a private room or towards the
back of the dining room?
A.To allow guests to move freely C. To secure higher sales for the day
B.To give them privacy D.To avoid disturbing other guests
38.As a receptionist, what will you do if guests’ preferences in the dining area is not
possible?
A. Apologize and offer what is available
B. Apologize and ask guest to consider another restaurant.
C. Apologize and ask guest to be back after 20 mins.
D. Apologize and tell guest to wait.
39.Which is the correct sequence that a receptionist must perform after all guests
have been seated?
1. Inform captain waiter of guests’ request
2. Introduce the captain waiter
3. Leave accordingly
4. Wish guests a pleasant meal
A. 1,2,3,4 B. 2,1,4,3 C. 3,4,1,2 D. 4,3,2,1
40.Before taking orders, what must the waiter do after introducing himself/herself?
A.Offer before dinner drinks C.Unfold table napkins
B.Offer complimentary bread rolls D.Place table napkins on guest’s lap
41.Who will you seat to be the last?
A. Child B.gentleman C. lady D. senior citizen
42.What will you do after escorting and seating the guests at their table?
A.Make suggested selling C. Unfold table napkin and place on guest’ lap
B.Present menu with a smile D. Take order cautiously
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
43.The host or hostess who does the job of welcoming the guest as they enter.
A. Waiter B.Manager C.Receptionist D.Captain waiter
44.Which of the following is the standard sequence of serving foods to the guests?
A. appetizer, soup, salad, main course, dessert
B. soup, salad, appetizer, main course, dessert
C. main course, dessert, appetizer, soup, salad
D. salad, soup, main course, dessert, appetizer
45.This is a traditional manual system that is often used in medium and large-sized
hotels and restaurants.
A.Duplicate docket system C.Computerized system
B.Triplicate docket system D.electronic billing machines
46.This system is often used in small, informal restaurant.
A. Duplicate docket system C.Computerized system
B.Triplicate docket system D.Electronic billing machines
47.This is used in some establishments where the waiter, rather than the cashier,
prepares the bill with accuracy and speed.
A. Duplicate docket system B.Triplicate docket system
C.Electronic Billing Machines D.Computerized system
48.This is used in large establishments and chain restaurant, nowadays, this system
is widely used in restaurants, particularly in residential hotels and large
establishments such as clubs.
A.Duplicate docket system B.Triplicate docket system
C.Electronic billing machines D.Computerized system
49.Who is the one presenting the menu if all of the guests are comfortably seated.
A.Captain waiter B.Maitre D’ Hotel DCReceptionist D.Manager
50.Which of the following are pointers to observe when taking food orders?
A. Write orders in a legible manner to save difficulties to everyone.
B. Record beverage order separately.
C. Ask when beverage is to be served
D. Always smile to the customer.
51.Which is the important thing to remember when presenting the menu?
A. Correction of items in a menu should be in a very neat manner.
B. Open the menu on the first page while offering it to the guest.
C. Make an eye contact to the guest.
D. Make sure menus are clean, presentable, and correct (up to date)
52.Which of the following is serve after the appetizer?
A. Dishes B.main course C.Soup D.salad
53.The first sequence in menu book would be__.
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
65.In the room service procedure, which of the following is the additional service?
A.Sleeping outside the door C.Using guest’s comfort room
B.Fill the water goblet D. Eating together with the guest
66.Which of the following is not part in setting up the trays and trolley?
A.Put the flower vase/ centerpiece at the side of the trolley
B.Put the salt and pepper at the side of the flower vase
C. Place the bread plate and butter spreader
D.Put the garbage below the trolley
67.What is the last thing to place in the trolley during the delivery of the room
service?
A.Salad plate B.Water pitcher C.Table napkin D.Flower vase
68.It means providing a quality product or service that satisfies the needs and wants
of a customer and keeps them coming back.
A.Service B.Customer relation C.Customer service D.Customers
69.They are the people who need our help, assistance, and care of their needs.
A.Service B.Customer relations C.Customer service D.Customers
70.The way a business relates to its customers, clientele, and patrons.
A.Service B.Customer relations C.Customer service D.Customers
71.It is not only limited to or an exchange of monies for goods or services; it should
provide the customer satisfactions, not just content but actually happy.
E. Service
F. Customer relations
G. Customer service
H. Customers
64. It means viewing the customer as the most important part of your job.
A. Good customer service approach
B. Customer friendly approach
C. Good customer relation approach
D. Customer – Boss approach
65. A happy and satisfied customers are the best advertisers of your business.
A. grateful Costumer
B. evangelist Costumer
C. empathic Costumer
D. honest Customer
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
A. apologize
B. disservice
C. grateful
D. empathize
68. After knowing the guest’s overriding concern, what are the ways to determine
its solution?
A. Consider the facts and the guidelines of the restaurants
B. Go over all available options in your mind
C. Select the best solution you can think and present them to the guest D.
Immediately take appropriate action
69. What is the best thing to do if you and the guest come up and agree to a
solution of his/her complaint?
A. Make sure that the guest is pleased with the solution
B. Document the agreement and ask for additional charges for a possible
expense in coming up to the solution given
C. Immediately take appropriate action and report to the authority D. Give the
guest freebies as compliment for the solution
70. Which of the following are some ways of acting on the complaint?
A. Promise to do all you can to solve the problem
B. Refer it to the immediate supervisor if the solution is beyond your
capabilities.
C. If the customer’s request not feasible, offer him/her alternate solutions
to the problem
D. Go extra mile and embrace the complaint. Customer is always right.
71. When a certain guest erupts suddenly and insults you personally in his
complaint, what type of complaining guest is he?
A. The Free Loader
B. The Volcano
C. The know it All
D. The Rambler
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
72. If a guest will not talk but is obviously dissatisfied and problematic with your
service, what kind of complaining guest is he?
A. The Clam
B. The Foreigner
C. The free Loader
D. The Know It All
73. The guest call the attendant for complaint. He started to threaten by name
dropping on famous people and politicians because he was dissatisfied of the
service. What kind of complaining guest is he?
A. The Know it All
B. The Volcano
C. The Rambler
D. The Clam
74. Some establishments contact the customer who made a complaint few days
later to make sure they are satisfied with the way problem was solved. This
process is called___
A. Follow Up
B. Monitoring satisfaction
C. Remembering the guest
D. Data Recording
75. Below is a list of ways in removing different items in the table. Number the items
in chronological order using number 1 to 5.
1. Remove all unused food.
2. Remove soiled glasses. 3. Remove all condiment.
4. Remove all unused silverwares.
5. Never mix unused silver items with soiled ones
A. 3, 2, 4, 5, 1 B. 2, 3, 5, 4, 1 C. 3, 5, 1, 2, 4
D. 5, 1, 3, 4, 2
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
77. The customers want to know about products and services but in a pertinent and
time- sensitive manner.
A. friendliness
B. information
C. control
D. empathy
78. Below are ways in presenting a bill to the guest. Number the items in
chronological order using numbers 1 to 5.
1. Wait for signs that guests may want their bill.
2. Present the bills until they asked for.
3. Place the bill front of the host on a small plate from the right.
4. Leave them alone in their own time
5. Don’t make unnecessary delay while they are kept waiting for you
to collect the payment.
A. 1, 2, 4, 5, 3 B. 2, 3, 5, 4, 1 C. 3, 5, 1, 2, 4
D. 5, 1, 3, 4, 2
79. Among the following person, who is in-charge of room service in a hotel?
A. demi-chef de rang
B. chef d’etages
C. chef de rang
D. station head waiter
80. Among the following person, who serves alcoholic beverages in a restaurant?
A. commise de rang
B. trancheur
C. sommelier
D. debarrasseur
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
82. What is the main use of a waiter’s cloth? A. wiping customer’s fingers after
eating snails
B. polishing plates and glasses when laying them on the table
C. covering stains on the tablecloth
D. wiping spilt food from the carpet
83. Which of the following a waiter will do if wine is spilt on the tablecloth?
A. clear the table of everything and sponge the stain with milk
B. cover the soiled area with a clean table napkin by unrolling it over the
spillage
C. ask the customers to wait in the lounge while he fetches a clean cloth D. take
the plates of food to the sideboard and change the cloth
A. pork chop, veal kidney, button mushrooms, pineapple ring, chips B. lamb
cutlet and kidney, chipolata, bacon, tomato, mushroom, straw potatoes.
C. thin sirloin steak, fried onion-rings, slice of liver, fried egg, sausage, cress.
D. mutton chop, slice of black pudding, scrambled egg, fried bread, tomato.
A. moveable sideboard
B. mobile table for doing lamp work
C. cigar and liqueur handcart
D. trolley for taking used crockery and cutlery to the wash-up
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
89. Which among the following is the main accompaniments for caviar?
A. ratafia biscuits, quarters of lemon, grated Parmesan
B. fingers of hot toast, melted butter, quarter of lemon
C. brown bread and butter, oriental salt
D. Melba toast, mayonnaise, French mustard
92. The best way to deal with a customer who complains about poor service is to:
A. apologizes
B. offer him a free drink
C. inform the head waiter
D. try to make excuses
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph
Republic of the Philippines
Department of Education
REGION III-CENTRAL LUZON
Prepared by:
Recommending Approval:
LIBRADA M. RUBIO
CMLD Chief
Approved:
Address: Matalino St. D.M. Government Center, Maimpis, City of San Fernando (P)
Telephone Number: (045) 598-8580 to 89; Email Address: region3@deped.gov.ph