10

Republic of the Philippines

Department of Education
Region V
SCHOOLS DIVISION OF SORSOGON
IROSIN NORTH NATIONAL HIGH SCHOOL
Tinampo, Irosin, Sorsogon
JUNIOR HIGH SCHOOL

MAPEH - HEALTH
Name: __________________________Grade: ______________ Date: _________ Quarter 1- W6

I. INTRODUCTORY CONCEPT

This module will help you understand the basics of consumer health.
Consumer health aims to develop a person’s ability to evaluate and utilize health
information, products, and services wisely and effectively.

All of us are consumers. We acquire health information, purchase health

products, and avail health services to appraise, improve, and maintain our health. In
light of this, we must all be educated consumers who make a wise selection of
information, products, and services that are scientifically proven and legally approved.
We must evaluate and examine the reliability of the sources.

Let us find out how we can be educated in consumer health.

II. LEARNING SKILLS FROM MELC’S

At the end of this module, you will be able to:

✓ Participate in programs for consumer welfare and protection.

III. ACTIVITIES

A. Let Us Review

WHEN THINGS GO WRONG

Everyone has their own stories to tell about bad shopping experiences, and I am
sure that you have experienced it also. This time, read and analyze each situation
below then write your opinion on the space provided.

You ordered a product from an online shopping site. When it was

delivered, you received a different item.
• What do you think went wrong along the process?
_____________________________________________________________________________
• Who do you think has committed a mistake in that situation?
_____________________________________________________________________________
• From your view point, how can the issue be resolved?
_____________________________________________________________________________
• To whom do you believe you must seek help? Why?
_____________________________________________________________________________

Accidentally, the pharmacist got mistaken in serving you the medicine

that was supposed to be served to the other customer.

What do you think went wrong along the process?

_____________________________________________________________________________
• Who do you think was accountable in that situation?
_____________________________________________________________________________
• From your viewpoint, how can the issue be resolved?
_____________________________________________________________________________
• To whom do you believe you must seek help? Why?
_____________________________________________________________________________

B. Let Us Study
The government also plays an important role in consumer protection. Aside
from the Consumer Act of 2009, there are also other international and national
consumer advocacy groups that advocate for our health.
Here are some government firms that we can approach to report any kind of
abuse or violation to consumers’ right.
1. Federal Trade Commission. The FTC’s Bureau of Consumer Protection stops
unfair, deceptive, and fraudulent business practices by collecting complaints and
conducting investigations, suing companies and people that break the law, developing
rules to maintain a fair marketplace, and educating consumers and businesses about
their rights and responsibilities.
2. Department of Trade and Industry Philippines. (Consumer Education). The
Consumer Protection Group (CPG), headed by Undersecretary Ruth B. Castelo, is in
charge of the enforcement of laws to protect consumers, consumer education, and the
formation of consumer groups. The Department of Trade and Industry (DTI) joins the
Department of Health (DOH) in keeping the public abreast with relevant information
on the Novel Coronavirus (2019 n-CoV).
3. Consumer Financial Protection Bureau. The CFPB is committed to providing
consumers with up-to-date information and resources to protect and manage their
finances. It is an agency of the United States government responsible for consumer
protection in the financial sector.

4. Consumer Product Safety Commission. The United States Consumer Product

Safety Commission is an independent agency of the United States government. The
CPSC seeks to promote the safety of consumer products by addressing “unreasonable
risks” of injury, developing uniform safety standards, and conducting research into
product-related illness and injury.
5. Food and Drug Administration of the Philippines. The FDA is responsible for
safeguarding public health & safety and for protecting the public health through the
enforcement of its standards.
6. Securities and Exchange Commission. The Securities and Exchange Commission
is the agency of the Government of the Philippines responsible for regulating the
securities industry in the Philippines. In addition to its regulatory functions, the SEC
also maintains the country's company register.
7. National Highway Traffic Safety Administration. The National Highway Traffic
Safety Administration is responsible for keeping people safe on America’s roadways.
8. Department of Health. The Department of Health is the executive department of
the Government of the Philippines responsible for ensuring access to basic public
health services of all Filipinos through the provision of quality health care and the
regulation of all health services and products.

C. Let Us Practice

Activity 1: Directions: Search for the names of national and international

organization that protect and promotes the general welfare of a consumer. Name and
describe briefly. Write your answer in a sheet of paper.

D. Let Us Practice More

Activity 2: REFLECTIVE WRITING
Write a short reflection by answering the following questions about a personal
experience wherein you were able to exercise your right as a consumer.
1. Think of scenarios or instances in your life wherein you were able to exercise your
right as a consumer. What happened? How did you respond to that particular
situation? What did you feel? What did you learn from that event? Briefly discuss your
experience.
_________________________________________________________________________________
_________________________________________________________________________________.
2. What programs or organizations have you participated in already that support or
advocate consumer protection? What have you learned from that experience?
_________________________________________________________________________________
_________________________________________________________________________________.

E. Let Us Remember
Consumer protection is the practice of safeguarding buyers of goods and
services, and the public, against unfair practices in the marketplace, such laws are
intended to prevent businesses from engaging in fraud or specified unfair practices in
order to gain an advantage over competitors or to mislead consumers.

F. Evaluation
Advocacy Material
Direction: Create an advocacy material of your chosen product from the list with any
of the topics on consumer health stated below.

IV. RUBRICS
Note: This rubric will be used in evaluating your post-test. Please be guided in making
your advocacy material. Have fun!
Rubrics for (Let Us review) and (Let Us Practice More)

Criteria 1 2 3 4
Focus/main The idea The answer is The answer is The answer is
point irrelevant to focused on the focused on the focused,
the question topic and question and purposeful,
asked. include few includes and reflects
loosely related relevant ideas. clear insight
ideas. and ideas.
Reasoning Reasons are Reasons are Reasons are Reasons are
far from based on based on based solely on
personal feelings and or personal facts.
opinion personal opinions and
opinion some facts
Language Use, Little or no use Some use of Appropriate Effective and
Style and of elements of elements of use of creative use of
Conventions style, many style elements elements of
errors in Contains Uses correct style to
grammar, frequent errors grammar, enhance
spelling and in grammar, spelling and meaning
punctuation, spelling and punctuation Uses correct
makes reader’s punctuation. with few grammar,
comprehension errors. spelling,
difficult. punctuation
throughout
with very few
 errors.

V. ANSWER KEY
A. Let Us Review (refer to rubrics for the score)
C. Let Us Practice
1. DOH (Department of Health) – is the executive department of the government of the
Philippines responsible for ensuring access to basic health services by all Filipinos
through the provision of quality health care, the regulation of all health services and
products.
2. DTI (Department of Trade and Industry) – Is responsible for realizing the country’s
goal of globally competitive and innovative industry and services sector that contribute
to inclusive protection to consumers through education and information dissemination
programs.
3. FDA (Food and Drug Administration) – is responsible for protecting the public
health by ensuring the safety, efficacy and security of human and veterinary drugs,
biological products, and medical devices; and by ensuring the safety of our nation’s
food supply, cosmetics, and products that emit radiation.
4. International Consumer Protection and Enforcement Network – is a global network
of consumer protection authorities which engages in dispute resolution and
encourages cooperation between law enforcement agencies for disputes arising from
commerce across international borders.
D. let Us Practice More (refer to rubrics)
E. Evaluation (refer to rubrics)

V. REREFENCE
 https://www.toppr.com/guides/business-studies/consumer-protection/
consumer-rights-responsibilities/
 https://nolisoli.ph/32596/philippine-consumer-rights/
 https://www.centerforfinancialinclusion.org/client-protection-in-the-
philippines

PREPARED BY:
CHERI ELAINE R. CHAN
Teacher I