Ms.

Jennifer Glynn, CIS, CITP | President, Society for Incentive Travel

Key Insights
1. Airline traffic, especially incentive travel for those of us who desire to leave our
homes, will play a key role in restoring our business.
2. Damage from COVID-19 devastated our sector. No business or person has
managed to survive the fall.
3. Neither tragedy has had such a far-reaching impact on the industry since the 9-11
terrorist attacks, with an estimated US$450 billion in tourist industry losses this year.
4. At the end of the dark tunnel, there is a glimmer of hope. This too shall pass, and
the event business will soon take on a new look.
5. a cautiously upbeat outlook that predicts some limitations being loosened and a
return to normalcy or a new normal.

Solutions:
1. Travel screens have advanced significantly, from protective screens used by chuck-
in agents to in-flight janitors and heat sensors.
2. Focus on sales objectives rather than travel schedules.
3. Act prudently and delay rather than terminate their incentive schemes.
4. Increase personalization and the distinctive experiences we've had in the past.
5. Keep our neighborhood connected during these difficult times.

Perspective:
1. With the cooperation of various membership groups, the task will be to look for
ways to support the incentive travel industry's recovery as quickly as feasible.
2. Because not everyone will be ready to board an airplane and go around the globe,
individual travel incentives will rise in the short term
3. Programs that offer incentives can help a business get back on track.
4.When you can see the end of the dark tunnel, it gives you comfort
5. It's intriguing to observe how individuals adapted to working remotely and how
their interactions with one another started with the internet.

Excellence (SITE) * Mr. Mark Cochrane | Regional Manager, The Global

Association of the Exhibition Industry (UFI)
Key Insights:
1. Local clientele are likely to constitute the main market for MICE travel in the
interim.
2. While certain event spaces, including those in Manila, are being repurposed for
medical treatment, several Asian markets, particularly those in China, are starting to
reopen.
3.Taking into account Thailand's initiatives to support MICE enterprises during the
health crisis, the government will play a crucial role in the industry's resurgence.
4. Some provinces are pushing the envelope to the limit.
5. The scale of the COVID-19 issue is unparalleled, affecting hundreds of thousands
of service providers, SMEs, and the exhibition industry.

Solutions:
1. Markets have already made public announcements about government programs
that will be put into place after the virus has been contained.
2. Domestic events will take place first in China.
3. Any organizers that hold events at Asia World Expo or the Hong Kong Convention
and Exhibition Centre will receive a full year of free site rent.
4. Examine their portfolios to determine if, for instance, they want to focus on their
most significant and successful events.
5. Medical and testing services are provided in locations.

Perspective:
1. This crises' survivor will have an impact on the sector.
2. Capacity will be a challenge in places with a small seating capacity.
markets.
3. The F and B are supplied by the employees who construct the stand, which is
frequently a labor-intensive task.
4. A huge impact on the hyper competitive industry.
5. It will affect both the general state of recovery and the standard of events.

Mr. Noor Ahmad Hamid | Regional Director, Asia Pacific, International

Congress & Conventions Association (ICCA)
Key Insights:
1. Being optimistic is necessary, not optional.
2. The benefit of being able to plan or secure attendance for the bulk of international
association events months in advance.
3. Members of our organization come from all around the world, with suppliers
making up the majority.
4. Less than 7% of meetings were affected, some of which were postponed or
delayed.
5. Markets in Asia, including those in the major cities of China, New Zealand, and
Australia, may slowly and carefully reopen as workers return to their jobs.

Solutions:
1. Keep exchanging information via webinars.
2. Start learning about this infection.
3. It was necessary to postpone or cancel all events, not only conferences for foreign
associations.
4. restrictions on travel and safety worries
5. The event that was slated to take place in Kuala Lumpur was postponed.

Perspective:
1. It's not the number of meetings that matter; it's the people, like those who lose
their jobs and the company's downfall.
2. To make a trip back to Manila with the intention of holding an ICCA event
3. Collaboration between the private and public sectors is necessary due to travel
restrictions or the control movement order.
4. No gatherings or conferences are allowed without a permit.
5. More than 70 meetings have been posted in the Philippines over the past seven
and ten years, which is great. However, we are aware that this will have a huge
impact on the ranking in 2020, not just for the Philippines but for the entire world, so
the current situation is that.