SOAP PADS EXCHANGE OF NOTES BETWEEN A CLIENT IN A HOTEL ROOM AND SERVICE Dear Ms.

De cleaning: Please do not leave any more of those little bars of soap in my bathroom. I have my own bath-sized bar of normal and do not use these soaps. Please remove the 6 soaps which are next to the sink faucet and the other three in the shower soap dish, only serve to annoy. Much obliged. Antonio Marques Dear Customer: I'm not the cleaning lady who regularly attends her room, today is her day and she will be back tomorrow. However, following your instructions I removed the 6 bars of soap in the sink and the other 3 of the soap in the shower and I put up the Kleenex dispenser in case you change your mind. So I only see the 3 soaps I left today orders the service manager of the hotel. I hope that is satisfactory to you. Kathy, the cleaning lady of support. Dear cleaning lady: I hope it's my usual cleaning lady, it appears that Kathy did not tell you my note on the soaps. When I returned to my room I found you had added 3 soaps on the shelf under my medicine cabinet. I'll be 20 days in the hotel and do not need at all those 6 Camay shelf, I get upset when I shave or brush my teeth. Please take them there. Antonio Rodrguez. Dear Mr. Antonio Marques: Last Wednesday was my day off, so the girl left the 3 soaps stand as instructed by the management of hotel services is made daily. I took the 6 soaps which apparently shelf in your way on personal hygiene, and I put soap in the shower where there was a bar of soap which apparently

belongs. I have saved that pill in the medicine cabinet by the lack of space in the soap dish. I did not remove the 3 soaps which are always placed in the medicine cabinet for entry of a new customer in the room, and apparently you do not bother him. Please tell me if I can be of further assistance. Her maid usual. Dotty Dear Mr. Antonio Marques: The Manager, Mr. Kensedder, informed me this morning that you called last night and said he was not satisfied with the care of housekeeping service. I have assigned a new girl and I hope you will accept my apologies for any inconvenience. If you have any future complaints I would like to assist you personally. Call extension 1108 from 8:00 to 17:00 and most gladly I will attend. Thanks. Elaine Carmen. Reception. Dear Mrs. Carmen, It is impossible to contact you by phone because I have to leave the hotel every morning at 7:30 on business and did not return until 19:00 or so. For that reason I called Mr. Kensedder last night. You were already off duty. Just asked Mr. Kensedder if I could do something with my problem of soaps. The new maid you assigned to my room must have been thinking that I just get to the hotel, and it has left 3 bars of soap in my medicine cabinet room and the other 3 regular delivery of each room. In 5 days I have accumulated 24 little bars of soap. Why I do this?. Mr. Antonio Marques Dear Mr. Antonio Marques Your maid, Kathy, has been instructed to stop delivering soap to your room and remove the extra soaps. If we can be of further assistance, please call extension 1108 from 8:00 to 17:00 and most gladly I will attend. Thanks. Elaine Carmen. Reception.

Dear Mr. Kensedder: My bar of soap - normal size - has disappeared, there have been all the bars of soap in my room, including mine. Last night I arrived late and had to call the bellhop to bring me 4 little boats of shampoo and a big pot of shower gel. Mr. Antonio Rodrguez. Dear Mr. Antonio Marques: I informed the receptionist Elaine Carmen, of your soap problem. Honestly I can not imagine the reason for your problem because all the girls have strict orders to distribute daily 3 soaps per room. I attended the orders necessary to resolve your problem. Please accept my sincere apologies for the inconvenience. Martin L. Kensedder. Manager. Dear Mrs. Carmen, Who the hell left 54 little bars of Camay in my room?, This is what I found last night to get to my room. I do not want at all 54 bars of soap, I just want my fucking normal size bar of soap, plain vanilla. Please let me return it. Antonio Marques Dear Mr. Antonio Marques: You complained of too much soap in your room and ordered him to withdraw it all. Then you complained to Mr. Kensedder that all your soap was missing, and I personally took care of restoring the 24 bars of soap that had been removed and the 3 that apply daily. There is no normal size soap, this hotel is not that kind of soap used because it would be too wasteful, besides being unhygienic customers to share pill. Instead I left 3 small boats shower gel that I have left in your medicine cabinet. Apparently, Kathy's maid did not know he had personally taken the 27 soaps and she took him to the room 24 other soaps and the 3 that apply daily. I hope that no more reason for further complaint. Elaine Carmen. Reception.

Dear Mrs. Carmen, You a short note to update you on my latest soap inventory. To date I have in my possession:

On the shelf of the bathroom: 18 Camay in 4 stacks of 4 and a stack of 2. Above the Kleenex dispenser: 11 Camay in 2 stacks of 4 and a stack of 3. On the shelf of the wardrobe: 3 small boats bath gel, 1 stack of 4 soaps and shampoo 3 small boats. Inside the medicine cabinet: 12 Camay in 3 stacks of 4. In the shower soap dish: 6 Camay quasi-soap turned into soup. In the northwest corner of the bath: a bottle of bath gel, slightly used. In the northeast corner of the bath: 6 Camay in 2 stacks of 3.

Please ask Kathy when she services my room to try to dust off the piles of soap and let them neatly arranged. Tell him that if the stacks of more than 4 have a tendency to fall. May I suggest that future soap deliveries will be stored in the window frame? In my humble opinion is an ideal site and still unused. One more thing, I purchased another bar of bath-sized Dial which daily in the hotel safe. Mr. Antonio Marques

Questions:
1. In the above example can be seen numerous errors by the hotel service to its customer. Analyzes the errors. 2. What measures would you propose to avoid a similar situation?