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Cities 61 (2017) 96–108

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Cities

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Viewpoint

Explaining urban economic governance: The City of Macao


Li Sheng
Department of Government and Public Administration, University of Macau, Humanities and Social Sciences Building, University of Macau, Macao

a r t i c l e i n f o a b s t r a c t

Article history: This paper traces the root causes of the Macao Special Administrative Region (SAR) government's inability to reg-
Received 15 February 2016 ulate the city's major economic issues. This regulatory deficiency can be partly attributed to the city's 500 years of
Received in revised form 13 August 2016 Portuguese colonial rule, although some of the problems have been caused by the casino boom, which began with
Accepted 14 August 2016
the liberalization of Macao's gaming industry, and the government's failure to cope with ensuing dramatic chang-
Available online 28 August 2016
es. From a historical and institutional perspective, the author illustrates and analyzes the dynamic relationship
Keywords:
between economic regulation and urban politics on a rapidly growing urban island facing various governance
Urban island challenges.
Gaming liberalization © 2016 Elsevier Ltd. All rights reserved.
Junket system
Social externalities
Economic diversification

1. Introduction by 2015. In fact, over 80% of Macao's public revenue came from its casi-
nos (Macao Statistics and Census Services, 1999, 2015).
Macao has undergone an economic miracle due to its double digit The liberalization of Macao's gaming industry and the resulting for-
GDP growth rate since its sovereignty was returned to China in 1999. eign investment may be considered a dialectical process that has had
The city's GDP per capita rose from US$14,258 in 2002 to US$89,333 consequences for Macao's public administration. Casino liberalization
in 2014, and the urban island has become one of the richest economies and modernization not only changed Macao's economic landscape but
in the world (Macao Statistics and Census Services, 2002, 2014). The also forced the SAR government to take on multiple roles to regulate
city's post-colonial economic boom is largely due to the liberalization the urban economy. While the gaming sector is by far the most impor-
of its gaming policies with respect to foreign investors in 2002 and to tant engine of growth, Macao's urban economy is also compromised
China's Free Individual Travel (FIT) policy that was initiated in 2003 by its over-reliance on this industry. Macao must address a number of
(Sheng & Tsui, 2009b). While transforming Macao into a wealthy and challenges, particularly its overdependence on the junket system and
modern metropolis, these stimulus-oriented policies also made its high rollers, its overreliance on Chinese gamblers, its lack of a skilled
mono-economic structure and overreliance on casinos more pro- labor force, and the ineffective government regulation of its economic
nounced (Tables 1, 2). activities. While the previous Portuguese government was reluctant to
To reduce the mono-structure and resulting economic risks, the gov- intervene in urban economic issues, the SAR government is required
ernment of Macao has undertaken a series of measures to diversify the by both the host community and the Chinese central government to ac-
city's urban economy. As early as the founding of the SAR in 1999, policy tively fulfill its responsibilities in fostering economic growth, diversify-
makers designed subsidies and incentive schemes aimed at developing ing the urban economy and improving the city's global competitiveness.
the city into a conference and entertainment tourism destination. Since Two hypotheses are established in this research: 1) the regulatory
the liberalization of gaming policies and especially following the global capacity of Macao's government is inhibited by certain institutional
financial crisis, casino concessionaires have been urged and then for- flaws inherited from the former Portuguese Macao government, and
mally required to invest in the city's non-gaming tourism infrastructure 2) Macao's urban island culture causes the SAR government's inability
(Li, Gu, & Siu, 2010). In fact, gaming concessionaires have established a to pursue the institutional reforms that would allow it to tackle the
number of conference venues as well as quite a few family-friendly problems induced by the post-colonial casino boom. Two objectives
amusement facilities. However, all these efforts seem to have been inef- are pursued: 1) the city's regulation of economic matters is analyzed
fective, and Macao's overdependence has worsened, overshadowing all from a historical and evolutionary perspective, and 2) the factors that
other parts of the economy. While the city's gaming revenue accounted have caused Macao's changing economic governance are analyzed
for 20–25% of Macao's GDP during the 1990s, this share increased to 64% using a holistic approach. In particular, formal and informal institutions
that hinder the city's growth and harmony have been identified.
Though it is the world's largest casino city, Macao remains a remote
E-mail address: edmundsheng@umac.mo. urban island in global terms due to its tiny size, small population and

http://dx.doi.org/10.1016/j.cities.2016.08.011
0264-2751/© 2016 Elsevier Ltd. All rights reserved.
L. Sheng / Cities 61 (2017) 96–108 97

Table 1
Number of casinos in Macao, 2004–2014.
Source: Macao Statistics and Census Services (2004–2014).

Concessionaries 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

SJM 13 15 17 18 19 20 20 20 20 20 20
Galaxy Casino 1 1 5 5 5 5 5 6 6 6 6
Venetian Macao 1 1 1 2 3 3 3 3 4 4 4
Wynn Resorts (Macao) 1 1 1 1 1 1 1 1 1
Melco PBL Gaming (Macao) 1 3 3 3 3 3 3 3
MGM 1 1 1 1 1 1 1 1
Total 15 17 24 28 31 33 33 34 35 35 35

strategic insignificance. However, this case study identifies various pat- throughout the 19th century and the first half of the 20th century. In
terns of socioeconomic development that seem to be relevant to a num- the 1950s, the textile industry rapidly expanded, driven by an influx
ber of urban islands and coastal cities around the world. The research of foreign investment that had been drawn to the city's low taxation
findings related to the gaming sector may also inspire tourist cities policies. Modern light industries transformed the city into an export-
that are pursuing casino legalization to promote economic growth by oriented manufacturing hub, and urban infrastructure was improved
deepening their understanding of the economic, social and political ex- in this process of industrialization and modernization. By the end of
ternalities accompanying a casino boom. Urban decision-makers in the 1970s, the textile and garment sectors accounted for 90% of the city's
Macao may hopefully draw some implications from this research to entire visible exports, and these sectors dominated Macao's
solve their social dilemma in the face of an economic miracle and devel- manufacturing industry until the end of the 1980s (Edmonds, 1993).
op effective policy tools and regulatory institutions to cope with the Casinos, which had dominated Macao's urban economy since the
city's ongoing challenges. Hopefully, the research findings will inspire mid-19th century, underwent a dramatic change in the early 1960s.
other similar cities to effectively reform their social-political structure Sociedade de Turismo e Diversoes de Macao (STDM) won a monopoly
to match the processes of modernization and globalization. over Macao's gaming industry in 1962 and modernized the city's tradi-
tional casinos, introducing a number of Western games, facilities and
2. Colonial governance in economic affairs services. In particular, a branch of STDM, Shun Tak, introduced the
region's first hydrofoil in 1964, allowing travel between Hong and
2.1. Evolution of the urban economy prior to handover Macao in under an hour. The region's modernized and well-connected
sea transit system has been effective at fostering Macao's casino boom
Since its founding as a Portuguese colony in 1557, Macao's territory with tourist arrivals increasing quickly following these improvements
has been continuously expanded in a process of land reclamation from (Barden & Runnacles, 2007).
the sea. In the late 15th century, the urban island of Macao had a record- The once flourishing manufacturing industry declined in the 1990s
ed area of only 2.78 km2. With the annexation of Taipa and Coloane due to external factors. Macao's privileged quota of exports to Europe
Islands in the mid-19th century, the Portuguese enclave on Chinese ter- was largely reduced in the face of globalization. Concurrently, industri-
ritory increased to 10.28 km2. During that period, the city became an alists gradually moved their factories from the city to mainland China,
economic hub and power center for Westerners in Asia, and it had a re- where labor costs were much lower (Sheng & Tsui, 2009a). This dein-
corded population of 40,000 people from all over the world (Liu, 2000). dustrialization process was accompanied by the rise of various gam-
The Opium Wars, however, marked the rise of Hong Kong as the Euro- bling-related businesses. Hotels, restaurants, retail shops, and the
pean center for Chinese trade, causing a full economic recession in financial and real estate services experienced a boom, and the service
neighboring Macao. To offset the decline in revenues in the face of sector assumed an increasingly important role in the urban economy.
Hong Kong's competition and dominance in Chinese commerce, the Notably, the gaming sector is considered a part of “recreational, cultural,
Portuguese authority in Macao legalized casino gambling in 1847, and other services,” which is under the umbrella of “service industry” in
transforming the city into a center of all types of illegal businesses Macao's national accounting and official statistical system. In fact, with
(Mann, 2014). two-thirds of Macao's GDP and 25% of its total employment in 2015,
Aside from the gaming industry, certain traditional manufacturing Macao's service industry is dominated by the gaming sector (Macao
industries, particularly fireworks and incense, flourished in the city Statistics and Census Services, 2015).

Table 2
Major economic indicators of Macao: 2002–2014.
Source: Macao Statistics and Census Services (2002–2014).

Indicators 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Nominal GDP (billion MOPa) 54.8 62.3 80.3 92.1 113.7 141,9 161.6 170.2 226.9 293.7 343.5 410.0 443.3
Real GDP growth rate (%) 8.9 12.6 26.9 8.5 14.5 14.5 3.4 1.7 27.5 21.3 9.2 10.7 -0.4
Per capita GDP (nominal value in 124,800 137,508 166,252 180,868 204,034 269,350 262,645 317,575 422,657 534,734 603,641 691,578 713,514
MOP)
Unemployment rate (%) 6.3 6.0 4.8 4.1 3.8 3.1 3.0 3.5 2.8 2.6 2.0 1.8 1.7
Gaming revenue (million MOP) 23,496 30,311 43,510.9 47,133.7 57,521.3 83,847 109,826 120,383 189,588 269,058 305,235 361,866 352,714
Gaming tax as percentage of total 67.1 72.1 76.6 72.7 n.a. 59.4 69.4 65.4 77.7 81.0 78.2 76.4 87.6
government revenue
Number of gaming tables 339 424 1,092 1,388 2,762 4,375 4,017 4,770 4,791 5,302 5,485 5,750 5,711
Number of slot machines 808 814 2,254 3,421 6,546 13,267 11,856 14,363 14,050 16,056 16,585 13,106 13,018
Number of casinos 11 11 15 17 24 28 31 33 33 34 35 35 35
Number of hotel rooms 8,954 9,185 9,168 10,832 12,978 16,148 17,533 19,259 20,091 22,356 26,069 27,764 27,904
Tourist arrivals ('000) 11,530.8 11,887.9 16,672.6 18,711.2 21,998.1 26,993.1 22,933.2 21,752.8 24,965.4 28,002.3 28,082.3 29,324.8 31,525.6
a
1 US$ for approximately 8 MOP (pataca).
98 L. Sheng / Cities 61 (2017) 96–108

2.2. Laissez-faire economic governance charity programs through their respective corporate responsibility
schemes. These contributions have also included sponsoring Macao-re-
Following Great Britain's victory in the Opium War against China, lated entities in other countries and regions, particularly China. In fact,
the city of Macao was officially annexed by Portugal in 1845. The colo- profitable casinos in colonial Macao were the major source of perfor-
nial government followed laissez-fair policies, restraining from inter- mance legitimacy due to the gaming taxes that they paid to the govern-
ventions in economic activities and pursuing free mobility of goods, ment and redistributed to Macao's society (Yee, 2001). By the end of the
services, capital and people. In particular, low tariffs were imposed 1990s, nearly half of public revenue was generated by the submission of
and prescribed by law to facilitate free trade (Liu, 2000). Despite having STDM's gaming tax to Macao's Treasury. More importantly, Stanley Ho
the ideal institutional framework for a free market economic system, also filled the communication gap between the separate Portuguese
Macao's urban economy was much less impressive than that of its and Chinese communities in the city, playing an important role in
neighbor, Hong Kong, and was not even comparable to that of the main- both economic matters and social-political life (Fong, Fong, & Li,
land China's Canton. With the Asian Financial Crisis and pre-handover 2011). In particular, the continental Portuguese who ruled the colony
public order disturbances in the 1990s, the entire urban island was came and went based on a rotation, and they thus came to rely on the
full of shabby building blocks and half-built construction projects, and cooperation of Stanley Ho to help them deal with their majority Chinese
the streets were almost empty except for the casinos and the downtown population and their huge communist neighbor.
areas. Although the Portuguese colonialists actively participated in the
The colonial government of Macao was both bureaucratic and non- city's economic governance in the pre-handover period, they were gen-
transparent. Corruption, inefficiency and complicated administrative erally considered inefficient at regulating economic issues. Compared to
procedures deterred foreign investors from undertaking reasonable in- neighboring Hong Kong, the city's infrastructure was backward and its
vestment projects in the city (Yee, 2001). Generally, the Portuguese au- overall educational level was rather low. Additionally, the Chinese
thority in Macao did not concern itself with the city's socioeconomic elite took up important government posts before the handover in
development, and consequently, it showed minimal interest in econom- Hong Kong, but Macao's public administration continued to be domi-
ic planning. Throughout most of the colonial period, the Portuguese au- nated by the Portuguese until the last minute of the handover. This de-
thority did not effectively take responsibility for building up ficiency in governance caused an economic downturn and gangster
infrastructure, regulating financial sectors, or promoting trade and in- wars in casinos shortly before the handover. The city seemed to be fall-
vestment. Then, following the 1974 revolution in Portugal, the Portu- ing into chaos due to its de facto power vacuum (BBC news, 1999).
guese government decided not to maintain its colonial empire. In
addition, Macao was considered unprofitable, and Portugal repeatedly 2.3. Regulating the junket system
expressed its desire to off-load Macao to China. Interestingly, China re-
fused to take on responsibility for Macao, creating uncertainty about As early as the late 16th century, gambling was practiced in Macao,
the city's future (Cremer, 1986). Therefore, the Portuguese authority mainly on wooden tables laid out across streets. By the mid-19th centu-
in Macao seemed to be reluctant to conduct any planning and expended ry, there were over 200 Chinese roulette stalls, attracting thousands of
only minimal efforts to administer the colony. construction workers, domestics and harbor coolies. There were neither
The signing of the Sino-Portuguese joint communiqué on Macao's fancy casinos nor high rollers (Chan, 2010). To simplify the administra-
future in 1987 marked a change in the city's economic governance. tion of the gambling industry, the Portuguese colonial government
The colonial authority began to conduct active industrial policies, and established a gaming licensing scheme that helped collect a gaming
Macao's manufacturing sector experienced a boom over the following tax from a few gaming stalls. The number of licenses was restricted to
decade (Harkness, 2014). In fact, the arrangements stipulated in the guarantee time for effective money collection (Godinho, 2012).
communiqué largely satisfied the needs and wants of both Portugal In the 1930s, the Hou Heng Company won an exclusive gaming li-
and the Macanese, and the Portuguese were motivated to contribute cense that allowed them to monopolize all types of games. The firm
to the city's pre-handover development. On the one hand, Portugal transformed traditional gambling houses and stalls into modern casinos
and Macao would benefit from the city's long-run prosperity. On the and provided guests with complementary services, such as tea, fruits,
other hand, a booming Macao might give Portugal's six-century contro- and cigarettes; Cantonese opera shows were also organized. The city
versial colonial history a happy ending, enhancing its international of Macao was declared to be a casino city by the Portuguese central gov-
image. While Decree No. 49/85/M, enacted in 1985, lay the legal founda- ernment in early 1960s, and low taxation and even duty-free privileges
tion for promoting modern industries and economic diversity, the colo- were officially prescribed to attract tourists. Furthermore, the Macao
nial government also provided a number of monetary incentives to government organized public bidding for gaming concessions in 1962.
foster local industrial development (Li et al., 2010). Furthermore, the The newly formed STDM, owned by Stanley Ho and another Hong
Portuguese authority also established various institutions to coordinate Kong tycoon, won the exclusive gaming license and replaced Hou
and promote industrial development, particularly the Macao Productiv- Heng to become the monopoly over Macao's gaming businesses.
ity and Technology Transfer Centre, founded in 1995. STDM not only promised a significant portion of its gaming revenue to
Because the colonial government generally followed laissez-faire the government but also took responsibility for building up Macao's
policies, there seemed to be no clear boundary between government physical infrastructure and social welfare (Carvalho, 2015).
and market when STDM boss Staley Ho was granted the exclusive li- The colonial government focused on the gaming sector's franchise
cense to run casinos in the city. STDM not only stimulated the urban and revenue while ignoring the necessity of regulating this particular
economy and contributed enormously to government fiscal revenue industry in an efficient and lawful manner. In fact, STDM – and not the
but also fulfilled its reinvestment and social obligations. In fact, STDM's Portuguese authority – was in charge of regulatory and controlling is-
social obligations were a requirement of its gaming license, and these sues, including auditing and revenue calculation (Eadington & Siu,
promises have been successfully kept and even enriched in the current 2007). This strange arrangement made the whole system rather
concessionaire contract of Sociedade de Jogos de Macao (SJM), STDM's opaque. More importantly, conflicts between STDM and the govern-
successor. The social obligations stipulated in the licensing contract in- ment were rarely solved through law and regulations; in most cases,
cluded contributing a certain percentage of casino revenue to the they were handled via negotiation and bargaining. This paradox of the
Macao Foundation and the Macao Tourism Development Foundation colonial government entrusting regulation to the party that needed to
and investing in Macao's infrastructure, particularly the city’s transpor- be regulated may be explained by better understanding the colonial
tation network (Eadington, 2009). Additionally, gaming license holders government's position. The government was largely satisfied with and
have often made donations to the city's education, science, culture and dependent on the considerable tax revenue contributed by STDM.
L. Sheng / Cities 61 (2017) 96–108 99

Additionally, the government was reluctant to intervene in complicated thousands of unlicensed and even anonymous junket associates orga-
matters among the Chinese. In fact, each and every problem seemed to nized by all sorts of strange, informal contracts and deeply embedded
be solved by STDM using money (Godinho, 2013a). This practice actual- criminal elements within the VIP rooms, the best path for the colonial
ly reflected the deeply rooted informal and consensus politics in the city government seemed to be allowing STDM to continue to handle the is-
and also demonstrated that Macao was an urban island where personal sues informally (Siu & Eadington, 2009). As a result, STDM gained a spe-
intimacy was more significant for social harmony than the rule of law. cial status as simultaneously both regulator and regulated, although the
Although the gaming sector was liberalized in 1847, it was charac- colonial government officially reserved the right of ultimate interpreta-
terized by an absence of appropriate regulatory authority until recently. tion. As an authoritative patriarch, Stanley Ho managed the casinos, su-
The regulation of the sector, particularly with regard to its junket sys- pervised the junket associates and intervened in business disputes.
tem, was neither poorly designed nor ineffectively enforced. Macao is
unique among casino cities in that it is not casinos but casino operators 3. Economic policies in the face of the post-colonial casino boom
who are licensed. As a result, the exclusive concessionaire is eligible to
manage all casinos and affiliated facilities. More importantly, a conces- 3.1. Gaming liberalization and its impacts
sionaire can easily pair with different unlicensed entities to establish
profit-sharing schemes by jointly conducting gaming businesses Because of the lack of success in the Portuguese colony, particularly
(Godinho, 2007). In fact, STDM contracted out most of its VIP rooms in terms of the economic recession and public disorder before the hand-
(specifically designed for high-spending gamblers) to companies and over in 1999, the newly founded Macao SAR government announced
individuals. The junket system, which regulates interactions between that the revitalization of the urban economy would be the highest prior-
the concessionaire and contractors (junket operators), emerged and ity in its new policies. Exploiting the comparative advantages of the tiny
evolved to be the major force in Macao's gaming sector. island, the leadership mainly focused on policies conducive to Macao's
Macao's junket system has been operated in a non-transparent man- tourism and gaming development. Numerous delegations were sent to
ner through a number of informal institutions. STDM has outsourced Las Vegas to learn from the experiences of that casino city in growing in-
most of its VIP rooms to junket operators who have been well connect- tegrated casino resorts with all types of leisure, entertainment and
ed, luring high-spending gamblers to play in STDM-owned VIP rooms. meeting, incentive tour, convention and exhibition (MICE) facilities
Junket operators made an agreement with STDM using a compensation and services (Sheng, 2011a). In fact, Macao has followed the model of
scheme that established a certain percentage of the turnover of chips as Las Vegas since its gaming liberalization by developing access to inter-
their commissions. As the license holder was not allowed to issue credit national capital and operators.
to gamblers, junket operators instead extended credit to their patrons, Casinos had emerged in Macao even before the founding of the Por-
which substantially stimulated the total turnover and consequently tuguese colonial government. However, the city's gambling industry
the profit of the casinos. Notably, junket operators often contracted only began to take off and become a major attraction for gamblers in
their businesses further to junket representatives using a gross gaming the Greater China region after Stanley Ho won his exclusive license in
revenue sharing scheme (Wang & Eadington, 2008). These representa- 1962. Although Ho created a huge casino empire in the city, his monop-
tives then utilized networks in different regions to recruit high-spend- oly also constrained modernization and the dynamics of the sector due
ing gamblers to come to junket operators' VIP rooms in Macao. to a lack of competition (Godinho, 2014). STDM casinos were generally
Junket operators are not licensed in Macao, and junket representa- small and poorly decorated with a very limited choice of Las Vegas-style
tives do not even need to be officially registered. These people are orga- entertainment. Services were rather substandard, and dealers were no-
nized through the recommendation of families and friends, and there torious for pressing customers for tips. More seriously, triad battles,
may be several thousand of these junket associates. A junket operator human trafficking, loan sharks, and organized crime of various forms
is assumed to have considerable wealth and a large social network. substantially damaged the city's image.
They are also required to underwrite a certain amount of chips as the Supported by both the Beijing government and local leadership,
precondition for signing an agreement with the license holder. During Macao's gaming sector experienced a dramatic institutional change in
the casino boom, some junket representatives who accumulated a 2002 as multiple foreign players entered this profitable industry. Taking
huge amount of commissions became junket operators, and the junket advantage of the fact that STDM's gaming license expired at the end of
system expanded quickly. In 2013, the junket system accounted for 2001, the SAR government issued three new licenses through a bidding
over 70% of total casino revenue, dominating Macao's casino sector process, introducing a competitive mechanism into the sector. In 2001,
(Siu Lam, 2013). This opaque junket system is also closely related to var- the “Legal Framework for the Operations of Casino Games of Fortune”
ious illegal activities, particularly underground banks and triad battles. and Administrative Regulation No. 26/2001, “Stipulating the Open Bid-
However, the Macao government is reluctant to pursue in-depth re- ding for the Operation of Casino Games of Fortune and the Eligibility
form, as the urban economy relies too heavily on this business. and Financial Capability of the Companies that participated in the Ten-
In fact, there was no legal contract between Stanley Ho and the jun- dering Process,” were enacted. The SAR government formed the “Gam-
ket operators and representatives, as the gaming concessionaire ing Concessions Committee” the same year to organize the tendering
retained the exclusive right to the lucrative casino business, while his process (Siu, 2007). Over 20 bidding proposals had been submitted
junket associates had no official status. As a result, the junket system from all over the world, and the Las Vegas-based Wynn Resort, the
was regulated by a number of informal institutions, creating many Hong Kong-based Galaxy Entertainment, and Stanley Ho's new SJM
gray areas between law and custom. For example, loan sharking was il- were granted permission to operate casinos in Macao in February
legal, but without sufficient government oversight, informal credits 2002. This gaming liberalization program transformed the city's gaming
were granted that amounted to billions. Additionally, tax evasion con- sector from a monopoly into multiple franchises. The competition
tinued to be a serious and ever-increasing problem, as it was extremely among the new concessionaires stimulated the growth of the industry:
difficult for the government to calculate the true turnover volume in the casino facilities were upgraded, best managerial practices were
casinos, particularly in the VIP rooms (Godinho, 2006). Furthermore, as adopted, new markets were explored, and the overall service level
junket associates were connected to the underground economy, orga- greatly improved (Siu, 2006).
nized crime was often involved in fighting for high-value guests and Following the liberalization of its gaming policies, Macao's urban
quick profits. economy began to take off. Introducing competition into the previously
Although the Portuguese government passed laws and regulations monopolized gaming sector helped improve the industry's overall phys-
on gaming management, their enforcement was ineffective due to the ical capacity and service quality. Furthermore, transnational gaming en-
largely decentralized management structure within STDM. Facing terprises transplanted Las Vegas-style mega- and all-inclusive casino
100 L. Sheng / Cities 61 (2017) 96–108

resorts, making economies of scale possible. Integrated casino resorts The financial strength of transnational gaming companies has put
established by US investors also introduced Las Vegas-style personal enormous pressure on the city's industrial operations, particularly on
management, organization, control and marketing, largely increasing the Macao's small- and medium-sized enterprises (SMEs). While casinos
gaming sector's efficiency and profitability (Zeng, Prentice, & King, 2014). have received preferential treatment, traditional businesses, especially
In addition, US-based license holders also brought US architectural innova- in the manufacturing sector, seem to have been abandoned. SMEs are
tions and design creativity, constructing a series of landmarks in the city. incapable of competing with transnational gaming companies, who
Without a clear market strategy, a high level of service quality and a have better work environments and social networks, offer attractive
spirit of competition, the survival of Macao's casinos would have been compensation packages and enjoy preferential policies (Sheng,
highly questionable in the ever-changing global gaming economy. 2011c). The availability of skilled workers, which the government had
Since the liberalization of gaming policies, local casinos have been identified before the change in gaming policies as a major barrier to eco-
forced to upgrade their gaming facilities, to employ experienced foreign nomic growth, has become a serious problem since gaming liberaliza-
managers, and to improve customer service. For example, Stanley Ho tion. It is notable that the lack of skilled labor is partly due to an
and his family have invested over US$10bn in building new casinos underdeveloped education and vocational training system, which can
and renovating old ones (Sheng, 2014). Traditional architecture has be attributed to the colonial government's neglect and the SAR
been largely replaced by new Las Vegas-style buildings, and new Amer- government's inability to govern. Macao's manufacturing sector has
ican-style games have also been introduced. Ho's son Lawrence Ho and been losing its traditional competitive advantages as stagnating indus-
his daughter Pansy Ho created casino joint ventures with US and Austra- tries have suffered from rising domestic wages accompanying the
lian tycoons, respectively, and they are managed entirely according to newly successful gambling sector. The increasing labor costs driven by
international standards. Indeed, stylish new casino resorts equipped the casino boom combined with low technology levels have accelerated
with world-class facilities, employees with modern management skills the decline of Macao s manufacturing industry. The underdevelopment
and high-tech security mechanisms are widespread across the city. of technology is largely due to an absence of an industrial development
Moreover, opening the gaming industry to international capital has policy under both the colonial and SAR governments.
broadened the scope of Macao's tourism and gaming industry. Prior to One reason behind the decline of local SMEs may be the government
2004, there were neither integrated casino resorts nor large-scale s lack of a balanced economic development plan. Another reason may
MICE facilities in the city. Rarely were any mega-events organized in be the inherent weakness of local SMEs in terms of financing, manage-
Macao. Opening the previously monopolized gaming sector to transna- ment and human resource development when facing the competition
tional gaming companies with rich experience with MICE, recreation, of giant gaming companies. The number of bankruptcies of local firms
and entertainment businesses was a strategic move on the part of the increased by 30 times over the 1991–2014 period, displaying a clear
SAR government to transform Macao into the Las Vegas of the Orient, “Dutch disease” phenomenon (Sheng & Zhao, 2016). The core “Dutch
attracting business and longer-staying visitors, in addition to gamblers disease” model was developed by Corden and Neary (1982) to describe
(Ong, Ryan, & McIntosh, 2014). Transnational gaming companies with the causes and structural effects of boom-induced growth. In their orig-
Macao's casino concession heavily invested in hotels, MICE centers, inal model, there was one non-traded goods sector and one traded
shopping malls and service apartments, which substantially enriched goods sectors, one booming and the other lagging. The booming sector
Macao's tourism products. In fact, the new gaming policies have led di- in the case of the Netherlands was natural gas, while the lagging sector
versified tourists from originating from many places and backgrounds was manufacturing. A resource boom would therefore affect this econ-
to visit the city. omy in two ways. First, it would increase the demand for labor, making
Gaming liberalization also inspired non-gaming industries to pursue production shift from the lagging sector toward the booming sector.
greater openness in their respective sectors, causing a massive influx of This shift in labor from the lagging sector to the booming sector is called
international investment into a number of economic sectors in the city. direct-deindustrialization. In the next stage, the “spending effect” oc-
In particular, the hotel, retail, construction and housing sectors experi- curs as extra revenue flows in during the resource boom and increases
ence rapid expansion due to the infusion of international capital. Com- the demand for labor in non-tradable industries, shifting more labor
munication, personal finance, and rentals also benefited from the away from the lagging sector. This effect during the second stage is
casino boom. Direct, indirect and induced effects of the casino boom called indirect-deindustrialization. However, if the natural resources
made the city one of the world's fastest growing economies. In 2007, begin to run out or if there is a decline in prices, the manufacturing in-
Macao surpassed Las Vegas to become the world's largest casino city dustry does not recover its strength as quickly or as easily as it dissipat-
in terms of casino revenue. In 2014, Macao's gaming revenue was ed because there is less technological growth in the booming sector
seven times that of Las Vegas (Sheng & Zhao, 2016). than in the non-booming tradable sector. Therefore, the risk of an eco-
The liberalization of the city's gaming policies has not only brought nomic downturn is ever present even given the presence of rich natural
about progress but also has led to certain unfavorable side effects. The resources (Sheng, 2011d).
casino boom has dramatically changed the city's economic structure. Al- A tourist city develops due to its unique historical heritage, special
though the world economy is moving toward a service industry-domi- natural landscape, or otherwise convenient geographical location, simi-
nated economic structure, Macao's economic transformation has some lar to an extractive resource economy with regard to its resource,
unique characteristics. In the process of imitating Las Vegas-style inte- whether it is oil, gas or minerals. On one hand, both types of economies
grated casino resorts to revitalize the urban economy, the city's gaming have a certain market power because of a lack of substitutes. On the
sector was largely modernized, whereas development in other sectors other hand, for a number of tourist cities, especially those with large,
has continued to lag. Before Macao's handover to China, the city also fully comprehensive resorts developed/owned by multinational enter-
depended largely on its manufacturing sector, particularly on textile prises, their tourist sector is only marginally integrated into the rest of
and garment exports, which employed thousands of unskilled and the urban economy, much like the extractive sectors only with minimal
low-paid workers. The colonial government initiated a series of polices links to other sectors in an extractive resource economy. Moreover, al-
to upgrade Macao's manufacturing industry, and it even intended to though the tourism sector may employ many more laborers than the re-
support the formation of a few large-scale local industrial firms source sector, as determined by its inherent nature, a high-quality
(Sheng, 2011b). However, this sector suffered from a series of setbacks, managerial staff is essential but often difficult to be found in both
particularly the phasing out of Macao's export quota protection and cases. Due to the similarities between these two sectors, an increasing
from competition from the neighboring Canton region of China, which number of tourism researchers are applying the “Dutch disease” con-
has enjoyed much cheaper labor, causing a dramatic decline in the cept to tourism studies (Sheng, 2011d). Copeland (1991) finds that for-
manufacturing industry in recent years. eign capital inflow raises land and housing costs, making local
L. Sheng / Cities 61 (2017) 96–108 101

businesses, particularly small- and medium-sized enterprises that often As part of the economic boom, a number of social externalities have
do not own real properties, very difficult to run profitably because of arisen that have negatively affected Macao's well-being and have fueled
high rental costs. More importantly, multinational tourism firms with discontent among local residents. The existence and magnitude of these
abundant resources compete with local businesses for skilled workers social externalities have been examined in Sheng and Tsui (2009a) to
and experienced managers, creating an overall increase in wage levels. determine whether they are statistically correlated with the casino
Consequently, the booming tourism sector expands at the cost of boom. Indicators of these externalities have been tested with respect
other sectors, depriving them of further opportunities to develop. to incoming tourist numbers. Data used were taken from the Macao
These sectors either go into decline or go extinct. The mono-structure Yearbook of Statistics (2000–2007). Leakage, defined as the hidden
and overdependence on the tourism sector becomes even more serious. loss of tourism revenue, was measured in terms of imports; inflation
The number of firm bankruptcies can be considered an indirect indi- was measured in terms of the consumer price index (CPI); the asset
cator of the “crowding out of local enterprises” (Sheng, 2013). The bubble was measured in terms of real estate transaction amounts;
“Dutch Disease” may be a convincing explanation of the decline of “Dutch Disease” was measured in terms of manufacturing workers as
Macao s SMEs, and other factors particular to Macao aggravate the situ- a share of total employment; the crowding out of local businesses was
ation, such as the high cost of land due to its tiny area, the shortage of measured in terms of the number of bankruptcies; the impact on public
labor due to the small local population, and structural obsolescence. Ad- order was measured in terms of the number of criminal cases; noise pol-
ditionally, the fact that both the colonial and SAR government have lution was measured in terms of noise complaints raised by the environ-
lacked suitable, forward-looking policies for balanced development cer- mental commission; air quality was measured in terms of the number of
tainly makes the matter worse. Since the liberalization of the gambling mortalities due to pollution-related respiratory diseases; and pressure
industry, the number of SMEs has been shrinking and the manufactur- on local transportation was measured in terms of the number of traffic
ing industry dwindling. Thus, there is very little local industrial produc- accidents. From the OLS estimations, statistically significant relation-
tion activity remaining. However, “Dutch Disease” can only partially ships (p b 0.1) could be found between the number of tourist arrivals
explain the decline of Macao's manufacturing industry, as regional and and leakages, the asset bubble, “Dutch Disease”, the crowding out of
global production and trade dynamics have also played an important local businesses, noise pollution, air pollution, and pressure on local
role. As shown in Table 3a, Macao's manufacturing industry as a per- transportation.
centage of GDP shrunk from 14.9% in 1991 to 7.18% in 2002 because a Baker (1992) noted that conflicts of interest and personalized poli-
large portion of Macao's factories moved to mainland China for cheaper tics are inevitable in small economies, as blurring boundaries between
land and labor. That means that the light industry sector had already de- official and personal roles is the only practical way of doing business
clined in the 1990s before the revitalized gaming sector dominated in small settings. In other words, the elite can easily manipulate and mo-
Macao's economy. After the liberalization of the gaming industry, the bilize the masses and corruption seems to be inevitable. Indeed, corrup-
deindustrialization accelerated, with manufacturing industry as a per- tion scandals have troubled the Macao SAR throughout its short history.
centage of GDP declining from 6.15% in 2003 to 0.45% in 2014, as The exposure of the corruption case of former Policy Secretary for Trans-
shown in Table 3b. The decline is actually more serious in this period port and Public Construction Ao Man Long, which involved approxi-
than during the previous period. More importantly, the decline in this mately US$100 million, confirmed a suspicion that had been widely
period is constant, while in the previous period, increases and decreases rumored. At first glance, the case seemed to be a triumph for Macao's
could still be observed. Some events may also contribute to the acceler- stated wish to keep business and government clean. However, locals be-
ation of deindustrialization, such as China's accession to WTO and the lieve that the case has only lifted the corner of a carpet that continues to
removal of Macao's privileged quota to export to the European Union hide all types of malfeasance. Across the local media, the trial has raised
in the face of trade liberalization in textiles in 2005. Conducting an Ordi- questions. Why is Ao the only former minister to be caught? Is Ao's
nary Least Square (OLS) analysis reveals that a statistically significant heavy sentence the result of a political trade-off; is he merely the fall-
relationship between deindustrialization and Macao's tourism and guy? How is it possible that he could have acted so blatantly for so
gaming development can be rejected before gaming liberalization, long without the knowledge of other members of the government?
while it is statistically evident after the liberalization of Macao's casino Why were there so many witnesses – and other suspects – unavailable
policies (Sheng & Tsui, 2010). in court? Few in Macao seem to believe that corruption began and
We may conclude that deindustrialization in the pre-liberalization ended with one man (England, 2008). A similar suspicious case that out-
period is not a product of local economic policy but instead of regional raged the public involved government overspending of more than 50%
and global trade dynamics. The post-liberalization deindustrialization, on facilities that were designed for the 4th East Asian Games. Groups
on the other hand, represents a typical case of “Dutch Disease” that hol- and businessmen who are close to the government always seem to be
lows out the manufacturing sector. The latter seems to be more serious selected to run government projects, and the government is also often
with respect to its magnitude and irreversibility. Although Macao accused of favoring foreign investors who are suspected of bribing gov-
imported a great number of skilled manufacturing workers from main- ernment officers (Sheng & Tsui, 2009b).
land China to reduce labor costs and improve productivity and the gov- The corruption seems to have escalated with the rise in gaming rev-
ernment has indeed made efforts to let the city maintain some enue since the casino boom. Indeed, the corrupt informal politics with
industrial factories, all these efforts cannot substantially offset the enor- its facade of formal democratic institutions has created the grounds
mous effects of global trade dynamics and gaming liberalization. for large scale corruption. Macao's former chief persecutor, Ho Chio

Table 3
Manufacturing industry as a percentage of GDP.
Source: Macao Statistics and Census Services 1991–2014.

a. Prior gaming liberalization 1991–2002 (%)

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002
14.9 11.9 9.59 8.74 8.08 8.35 8.58 9.81 9.79 10.08 8.32 7.18

b. After gaming liberalization 2003–2014 (%)

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
6.15 4.32 3.94 2.86 1.97 1.47 0.84 0.71 0.69 0.6 0.47 0.45
102 L. Sheng / Cities 61 (2017) 96–108

Meng, was arrested in 2016 on suspicion of fraud, unlawful economic interpersonal conflicts can be more emotional and enduring than ri-
advantage, abuse of power and forgery. Specifically, he was accused of valries over political ideas. In fact, a series of protests on Macao all
pocketing 44 million patacas in kickbacks from public works contracts seemed directly aimed at its top leaders because the demonstrators
worth 162 million patacas. The irony is that Ho Chio Meng convicted knew the leading politicians personally. They expected that the politi-
former Secretary for Transport and Public Works Ao Men Long for cor- cians would take care of their “neighbors”, but when they did not, the
ruption. The latter was sentenced to a 27-year term in jail. However, masses became extremely angry.
now Ho himself is being held in the same prison annex as Ao. Even
more ironically, Ho was considered a possible candidate for chief exec- 3.2. Regulating gaming operations
utive because of his “clean” image (SCMP, 2016).
As Macao has become one of China's SAR and the world's largest ca- One of the results of the liberalization of the gaming industry has
sino city, corruption cases have often been characterized by a complicat- been a gap between accelerating market development and the existing
ed triangular relationship of local elites, the Chinese authorities and regulatory mechanisms. The way to regulate the emerging hybrid mar-
powerful multinational enterprises. Ng Lap Seng, a well-respected bil- ket, which has some fundamental institutional and structural dispar-
lionaire in Macao with top-level connections to Beijing and Washington, ities, is certainly a new challenge for the gaming authorities. They
has been accused of engaging in a conspiracy to obstruct and make false need to be innovative and adaptive in tackling the new issues arising
statements to US customs officials. Ng was part of the 100-strong Bei- from the transition of Macao's gaming industry.
jing-appointed committee – chaired by then Vice-Premier Qian Qichen
– that oversaw the Macao handover to Chinese rule in December 1999. 3.2.1. The arrival of new competitors with demands for regulatory
A year earlier, his name was linked to the scandal surrounding Asian reshaping
funding for US President Bill Clinton's Democratic Party. During the in- Market competition can often become a force behind improvements
vestigation of Ng, a more striking scandal arose as the U.S. attorney in in an economic sector's management and regulations in general. In
Manhattan announced charges against the president of the UN General Macao, the liberalization of the gaming industry has opened the door
Assembly, John Ashe, who was accused of taking $1.3 million in bribes, to world-class foreign gaming operators, and more importantly, inter-
and Francis Lorenzo, the ambassador to the UN for the Dominican Re- national regulations. Although the arrival of the new concessionary op-
public, who was accused of helping Ng pay bribes to Ashe and others. erators has undermined the powerful role of STDM, it can still exert
The complaint described in detail a series of payments to Ashe that substantial influence on the development of the industry (Sheng,
were intended to gain UN support for a multibillion-dollar project in 2011e). The SAR government's re-institutionalization of the gaming in-
Macao (Hurtado & Farrell, 2015). dustry from a monopoly to an oligopoly necessitated an inevitable
The dissatisfaction of locals who did not directly benefit from tour- change from a culturally dependent regulation model to a more formal-
ism but who were directly affected by the various externalities has grad- ly regulated business model.
ually deepened and been naturally directed toward the government. The competition between old and new operators gives rise to new
Hearing the growing outcry, the Macao SAR government has responded problems in the area of regulation. Prior to liberalization, junket opera-
with piecemeal, ad hoc, and unplanned welfare measures, such as pub- tors generated the largest portion of Macao's gross gaming revenue, and
lic subsidies and more direct cash handouts. Although some of these the tripartite splintering of the gaming licenses in 2002 did not change
measures did alleviate some of the pain of the changes, the fundamental that situation as subsequent subdivisions from the three gaming con-
governance problems remain unsolved. Indeed, social externalities have cessionaires continued to operate under the local VIP system. The new-
continued to grow despite various government policies (Lo and Chong, comers found it difficult to rely on market systems that were cloned
2016). In 2014, a “golden handshake” bill granting generous retirement from their parent companies in Las Vegas when working within the
benefits to top government officials brought thousands into the streets sets of formal rules and informal constraints in Macao's local context
and resulted in Macao's largest street protest since the handover, in- (Sheng, 2012). The large American gambling companies licensed in Ne-
volving an estimated 20,000 people. The protesters complained that vada were required to operate their businesses in a manner consistent
the compensation package was far more generous than was acceptable with the rules and regulations of Nevada. Macao's revamped gaming in-
and was passed without appropriate consultation and gauging of public dustry caused concerns among some of the foreign governments in-
opinion. Through their actions, the protesters demonstrated to the lead- volved, such as the U.S. and Australian governments, with respect to
ing politicians that they did not represent the interests of Macao's citi- issues such as cross-border organized crime and the proliferation of
zens and that the Legislative Assembly did not take its responsibility money laundering activities (Lin, 2012). Some comprehensive reviews
to supervise the government seriously. The protest escalated as more and investigations were therefore undertaken by the Nevada and New
than 7000 protesters besieged the Legislative Assembly to demand Jersey governments, which clearly signaled that the traditional Macao
that the government withdraw the bill. The legislators subsequently casino operation model used by the local operators was not compatible
were forced to cancel the vote (Kwong, 2014). with the North American model and was unacceptable to other regula-
Dahl and Tufte (1973) found that political conflicts are less likely to tory bodies outside Macao. It took almost three years for MGM to settle
occur on small islands, but when they arise, group conflicts can be ex- outstanding issues and meet all the legal requirements of the various
pected to be more personal, more explosive, and more polarized in U.S. gaming control authorities before it eventually announced its joint
every part of the society. This is exactly what happened on Macao. In venture agreement with Pansy Ho, who obtained a sub-concession
the May protest of 2007, thousands of jobless local workers became vi- from Stanley Ho's SJM in June 2004 (Godinho, 2013a, 2013b).
olent. They blamed the Chief Executive Edmund Ho of “betraying neigh- Although the grand and clean images of new foreign-funded casinos
bors' interests to foreign capitalists and guest workers” and attacked with more investment in the slot business and the introduction of the
Ho's family members when they gathered to mourn Ho's brother. FIT scheme have greatly boosted the revenue of Macao's gaming sector
When the current Chief Executive Chui Sai An approved the “Golden by attracting more mass-market players since 2002, the data show that
Handshake” bill in 2014, 20,000 people in Macao demonstrated against VIP Baccarat remained the dominant source of income for the local gam-
him personally, drawing pictures of him as a pig making himself rich, ing industry. Accordingly, improving the existing mass-market business
and demanding that he resign. Veenendaal (2015) found that due to neither mitigated the unpleasant effects of the VIP system nor really
the increased social intimacy of small settings, political decision making cured the problems associated with casino gambling (Zeng & Prentice,
unavoidably interferes with interpersonal relationships. The fact 2014). As a result, although foreign investors have poured billions of
that people in Macao from different social classes often blame the dollars into building luxurious casinos, Macao's reputation as the
Chief Executives personally and become violent demonstrates that “Vegas of the Orient” remains one step away and still depends on its
L. Sheng / Cities 61 (2017) 96–108 103

willingness to embrace transparency and the rule of law. The evolution Regulation No. 6/2002,” outlining the qualifications and rules for
of legislative and regulatory mechanisms in the gaming industry has in- conducting agency business for games of chance in casinos (Wang,
evitably become a heated topic of debate. 2014). The Gaming Inspection and Coordination Bureau (DICJ),
The junket system, which is still in operation in local casino VIP established in 2003, was another effort to create an institution responsi-
rooms, has become the primary area in need of reform. Junket operators ble for defining, monitoring, regulating and executing economic policies
who allow players to gamble without disclosing their identities to au- regarding gambling operations in casinos. Finally, the Macao SAR gov-
thorities (a practice that facilitates, if not encourages, money launder- ernment made efforts to formalize the structure and practices of the
ing) have allegedly worked closely with organized crime groups in junket system. In addition to requiring all middlemen and management
mainland China to identify customers and collect debts. They are not companies to register with the relevant authority, the government also
subject to licensing or supervision of the Finance Department or the Ju- placed license application requirements on junket operators with tight-
diciary Police (Wang, 2014). Because the junket operators' transactions ened procedures and strenuous background checks to ensure that the
with their unidentified clients are not properly recorded, it is difficult for operation would be well regulated. The gaming business operators
the authorities to monitor their activities, even if they are illegal. Follow- were also required to adopt the appropriate accounting, internal con-
ing the liberalization of the gaming industry, foreign investors, who trols and auditing procedures, as well as report cash transactions to
were accustomed to a different regulation model, urged the authorities minimize dishonest behaviors among customers and employees
in Macao to place tighter regulations on the junket system. In August (Godinho, 2014). All these changes were products of the government's
2003, it was reported that Wynn threatened to pull out of its investment efforts to regulate casino junket operators and make them consistent
in Macao entirely if the necessary regulatory changes were not imple- with global gaming market's practices.
mented and that it refused to begin the construction of its multi-hun- In 2008, the SAR government changed its customary laissez-faire
dred-million-dollar casino complex until the new casino credit law image in its regulatory role and intervened in the market following
was implemented in 2004 (Godinho, 2006). Beijing's explicit instruction to control the growth of the gaming indus-
On the one hand, the presence of strong international competitors try. On April 22, 2008, Chief Executive Edmund Ho announced that the
has compelled the gaming industry's operators to pursue economies number of gaming licenses and the total number of gaming tables
of scale and a more efficient, stronger and healthier structure for the would be frozen and that no new casinos would be constructed to pre-
gaming industry. On the other hand, oversupply could create more vent further overheating of Macao's economy. Later, at the request of
problems, actually harming the healthy and sustainable development the industry, the government also put a cap on commissions (Sheng &
of the industry in Macao. In the process of becoming “Asia's Las Vegas” Tsui, 2009b). Although the promulgation of the new regulations
and a mega-gaming hub, Macao has tripled the total number of its casi- marks a progressive change in Macao's regulatory system, there is still
nos, while the number of gaming tables and the number of slot ma- no satisfactorily comprehensive, transparent and effective regulatory
chines have increased by approximately 13 times and 16 times, system in place. The limited supervision and regulation of casinos and
respectively. The rapid expansion of the gaming industry has led to particularly of junket operators remain a serious weakness in the indus-
fierce competition and conflicts among casino competitors. Some finan- try, inviting more problems. There is a dearth of legal definitions with
ciers are concerned that in the short term, Macao may add too many regard to certain aspects of the gaming industry, both directly and indi-
gambling sites, resulting in excess casinos (Yeung, Lee, & Kee, 2008). rectly related to it (Siu Lam, 2013). Issues related to gaming chips, gam-
In fact, a “cut-throat” fight for customers has already emerged in ing areas, crimes associated with gaming, the main personnel working
which casinos offer higher and higher commissions to junket operators in casinos and special gaming taxes have remained legislatively unre-
to bring high rollers to their casinos instead of their rivals. Stanley Ho solved for years.
once sharply criticized Sands Macao for raising the commissions it Additionally, the lawmaking process often lags behind and is reac-
paid to junket operators. As a result of this increase, many of Stanley tionary in nature, and even the revised regulations are rather porous.
Ho's VIP halls were having difficulty maintaining their business. In his The SAR government eventually revised the Gaming Law to legalize
response, Sheldon Adelson, the Las Vegas casino mogul, warned all the existence of sub-concessions in 2010 despite their actual existence
other gaming operators in Macao that competition had just begun and and operation for the previous eight years. Although the government
would only intensify. Before the liberalization of the gaming industry, has required junket operators to register and has developed some regu-
junket agents earned an estimated 0.75% commission on the value of lations, its efforts to regulate them have been aimed at limiting compe-
the chips purchased by their gamblers. Heavy competition has raised tition rather than combating illicit activities. Junket operations are still
the overall percentage to 1.25. As a result, the junket system can earn not governed by the Anti-laundering Money Law. The Financial Intelli-
twice as much as gaming concessionaires (Wang & Eadington, 2008). gence Office has little knowledge of junket operators' suspected trans-
Although VIP rooms are profitable, casino concessionaires never neglect actions (Godinho, 2014). Given the new gaming industry
the mass market in which they earn a greater percentage for them- environment, requirements to be a junket operator have not yet been
selves, and they try every possible tactic to lure as many gamblers to clearly stipulated, and differentiations also should be made based on
their fancy casinos as possible. In short, the overwhelmingly rapid ex- their relevance and size.
pansion of the gaming industry has made it imperative that the govern- One of the major reasons behind the unsatisfactory legal provisions
ment of Macao improve its legal and regulatory framework and in this area is the SAR government's limited experience in dealing with
management to lead growth onto a healthy and sustainable road and modern regulatory practices, despite its willingness to shift from cus-
to capitalize on the potential of current and future development. tomary regulations to more explicit codified forms. When under Portu-
guese rule, it was clear that the colonial government had little interest in
3.2.2. Regulatory reform and the fragility of the legislation regulating the gaming industry other than collecting the appropriate
In view of imminent developments, the management and regulatory amount of taxes. The new SAR government officials clearly lacked the
structure of Macao's gaming industry in the early 21st century had to be training and experience as well as the assistance of professional exper-
improved to make it compatible with new competitive realities. To ef- tise from the local community (Sheng, 2011b). Constrained by the
fectively monitor its casinos, the SAR government has implemented a government's inexperience and time pressure, the current legal provi-
process of recentralization and tightened the regulations and laws sion is far from complete and even farther from perfect.
concerning the operation of casinos and VIP rooms as well as the role This complicated situation has also made it difficult for the regulato-
of the junket operators. In response to the mounting concerns over ry bodies, limited by experience and capabilities, to fulfill their
the deficiencies of the regulatory system, the SAR government monitoring and supervisory responsibilities. First, enforcement of the
introduced a new regulation on March 20, 2002, titled “Administrative law is largely restricted by legislative ambiguities and a shortage of
104 L. Sheng / Cities 61 (2017) 96–108

operational details, as discussed above. A thorough revision and the efforts to enrich Macao's tourism resources, diversify its tourism prod-
completion of related legislation are required before the industry can ucts and optimize the structure of the tourist industry. In the attempt
be effectively regulated and monitored. The usual scenario is thousands to build Macao into a world-class cultural tourism destination, the gov-
of junket operators at the lower levels of the complicated “casino oper- ernment has made an effort to project Macao's image as a UNESCO her-
ator/private-VIP-room contractors/junket operators” hierarchy in its itage site by preserving cultural sites that are a unique blend of
lawless system with its hidden interests (Rose, 2013). It would be too Portuguese and Chinese influences and revitalizing Macao's dilapidated
costly for the inspection process to include every tiny detail and practice old urban district (Vong, 2004).
in the system, even without the practical difficulties. At the same time, In order to sustain its restructured economy, Macao also needs a
although the SAR government has tried to promote an image of Macao well-structured workforce. The service industry primarily requires a
as a law-abiding and fiscally responsible destination by stressing its well-educated workforce with high professional standards, which
commitment to the multilateral efforts to ensure transparent financial Macao is initially unable to provide on its own. The contraction of the
services, the massive flows of money through its financial sector and labor-intensive manufacturing sector has inevitably resulted in large
the relatively weak controls over financial transactions make Macao numbers of unemployed, low-skilled workers; at the same time, there
continue to be a good choice for those seeking to launder illicit funds. is a shortage of skilled workers. These impacts of major economic
Second, while formal rules can be changed overnight by policy, in- restructuring pose new challenges for the government. It has to im-
formal rules/codes governing conduct change very slowly. The revised prove employment conditions substantially. In response, the SAR gov-
regulations leave some room to accommodate the actual situation, ernment has launched a series of generous and intensive programs to
hence minimizing possible shock to the existing casinos. Given the train the workforce to meet new demands. In 2007, the government
SAR government's intention to acquire international acceptance and le- established a human resources management office to collect manpower
gitimacy for its gaming industry, to elevate it to a level consistent with data and process applications from companies looking to import labor
international regulatory standards, the long-established informal inter- (Sou & McCartney, 2015). The government also improved its labor-im-
relationship between the past gaming monopoly, the VIP-room opera- portation policy to help SMEs tackle the manpower shortage by
tors, and their associated junket operators can hardly be immediately streamlining administrative procedures.
standardized simply by rewriting regulations. Therefore, it is not sur- Despite the SAR government's efforts to promote economic diversi-
prising that the new credit law passed in 2004 remains sufficiently am- fication, Macao's economy has become increasingly mono-structured,
biguous to both accommodate the existence of the informal perhaps as a consequence of the exponential growth of the gambling
relationships prevailing for some operators, such as SJM and Galaxy and related sectors, which has driven the strong growth of Macao's
for whom meeting the international standards is not an issue, and also GDP and government revenue over the past 15 years. The mono-struc-
capable of addressing the concerns of operators such as Wynn, Las tured economy is a cause for concern in itself. In 2008, the global finan-
Vegas Sands, MGM Mirage, PBL and SJM for whom this is a serious cial crisis plunged Macao's gaming industry into sudden decline. In the
issue (Wang, 2014). It is predicted that this phenomenon of two distinct aftermath of the financial crisis, gross gaming revenues decreased for
VIP markets co-existing in Macao's gaming industry will last for at least seven consecutive months, from December 2008 to June 2009. There
another decade. Accordingly, the transition to a truly well-regulated was almost a palpable fear regarding how the city would retain its pros-
market is unlikely to conclude for some time. perity at that time. Moreover, although Macao continues to be Asia's
gaming leader, the competition from new gaming destinations in the re-
3.3. Diversifying the economy and upgrading industries gion will challenge Macao's status and could destabilize its economic
growth. At the same time, the central government showed concern
Since its return to Chinese sovereignty in 1999, the Macao SAR gov- over Macao's overgrown gaming industry and slow progress in eco-
ernment has changed its attitude toward economic development and nomic diversification (Sheng & Zhao, 2016). The local community has
started to play an active role by initiating favorable policies to increase also realized that the economy has grown unsustainably fast and that
Macao's attractiveness to investors and to facilitate technology trans- too little attention has been paid to Macao's need to diversify its econo-
fers. The government has used international institutions to accommo- my by moving from the present closed system dominated by some
date the demands of international capital and the broader mega-gaming operators to a much preferred open environment that fa-
international neoliberal economic regime. From economic downturn vors the emergence and growth of various new industries (Loi & Pearce,
to recovery to rapid growth, the government has had to tackle some im- 2012).
portant issues, such as the lack of state-of-the-art infrastructure, severe The high risk associated with the over-dependence on gaming has
land shortages and labor shortages. The primary goal of gaming-related led Macao to focus on the high-yield tourism sector of MICE with the
public policies has been to serve the economic interests of the territory hope of correcting the effects of the gambling industry's overexpansion.
by providing a steady source of revenue flow. The boom in gaming sub- Therefore, one of the government's economic priorities is to spur the de-
stantially benefited public finance, allowing the government to invest velopment of the convention and exhibition industry. To achieve that,
generously in public infrastructure, upgrade its administrative capacity the government established a committee to oversee the development
and maintain a low level of taxation. Gaming revenues were of the convention and exhibition industry and launched the “Strategic
redistributed to various local economic sectors according to policy pri- MICE Market Stimulation Program” in 2005 to attract more internation-
orities. Since 2003, the measures to rejuvenate Macao's economic struc- al MICE events. Moreover, the government has offered assistance and
ture have included generous tax cuts, loans to the business sector, and a support for large international meetings and events to be held in
special credit-guarantee program for SMEs (Sheng, 2012). Macao. It also gives subsidies on hosting various types of exhibitions
The SAR government has explicitly stated that the rapid growth of and on developing the business travel market. Macao's new role as a
the gambling industry is only the preliminary stage of Macao's econom- convention and exhibition center has also been promoted at different
ic growth and that it accounts for only part of the city's development business or tourism conventions around the world (McCartney, 2014).
blueprint. Due to its small size, Macao is essentially a one-day-trip des- The annual Macao International Trade and Investment Fair (MIF), now
tination for tourists. The liberalization of the gaming industry has been the largest international exhibition in Macao, serves to promote
part of the attempt to turn Macao into a world tourist destination by two-way trade and investment and to broaden cooperation between
transforming the casinos into larger, more wholesome Las Vegas-style enterprises via exhibitions, forums, conventions, business matching,
integrated resorts that are capable of attracting conventions and tourists and purchasing and negotiation activities. The Macao International
who will shop, eat, and enjoy cultural activities apart from gambling for Environmental Co-operation Forum and Exhibition (MIECF) is another
a greater length of time. Therefore, the SAR government has made regular major fair and has also become an important developmental
L. Sheng / Cities 61 (2017) 96–108 105

platform for green industries in South China and the Pan-Pearl River usually a clear division of responsibilities and a connection to Macao.
Delta region since 2008. In 2013, a total of 1030 events (964 meetings Underground banks usually charge 0.3 to 0.5 per cent of the cash flow
and 66 exhibitions) were held in Macao, occupying a total area of to gain illegally. As the amounts involved are usually huge, it’s a highly
833,000 m2 and attracting 2,034,000 visitors thanks to all of these ef- profitable business (Kuai, 2016). Recent crackdowns on underground
forts (Macao Statistics and Census Services, 2013). banking are likely to impact Macao's gaming industry by tightening jun-
Limited transportation links are a constraint to developing Macao ket liquidity, as Macao junket agents often use the underground bank-
into a mega-event city. The SAR government is putting forth some effort ing system to transfer money out of China to fund VIP players in
to overcome the problem. Light rail construction has been accelerated Macao casinos. The heightening scrutiny of China's underground bank-
most recently and is planned to open in 2019 to establish a vital connec- ing system and cross-border money transfers are presumed to have im-
tion to mainland China's high speed rail system. The Pearl River Delta pacted junket agents' ability to move money into and out of Macao
Bridge connecting Macao to Hong Kong and Zhuhai will help promote (Godinho, 2014). In addition, Beijing's tightening of the financial screws
the regional integration of the MICE industry, thus allowing Macao to could impact the growing trend of Macao's junket operators signing
welcome more international convention and exhibition trade visitors deals with casinos in other Asian jurisdictions. As Macao's VIP business
and bring about new openings for the local MICE industry. These pro- has tumbled, junkets have increasingly steered their VIP clients to casi-
jects should help compensate for the limited capacity of Macao's small nos in countries such as Australia, Cambodia and the Philippines.
airport, which lacks the space to be developed into an aviation center. Politically speaking, Macao is a place that exhibits and spreads pro-
However, the airport has still made an effort to develop itself into a paganda regarding China's openness and shows how capitalism and de-
hub of budget and regional airlines, and it has tried to optimize its ca- mocracy can coexist with socialism. This is conducive to a possible
pacity given its small space. Most recently, the SAR government has ac- future reunification with Taiwan. In this way, Macao's prosperity has
celerated the process of economic diversification. In addition to significant political meaning and consequently political benefit for
following the Las Vegas family-friendly, diversified model with world China. Thus, in the beginning, the Chinese government kept its promise
class MICE facilities, other ideas are being pursued as well, such as cre- of non-interference or minimal intervention in Macao, as illustrated in
ating a center for offshore companies, building a trading platform for the “One Country, Two Systems” and “Macao People Govern Macao” slo-
Chinese herbal medicines and even nurturing local creative industries gans. However, things have begun to change recently as corrupt main-
(Sheng & Zhao, 2016). land Chinese government officers embezzled public resources and
China's anti-graft movement, initiated in 2013, has negatively affect- gambled in Macao. In fact, pathological gambling has been identified
ed Macao casinos' VIP businesses and thus the overall performance of as a cause of China's serious social problems. Foreign casinos have
Macao's economy, forcing the city to develop new growth engines. In gained increasing influence in the territory, and the impression that
2015, a major junket operator in Macao, Dore Holdings, allegedly had “foreign casinos in Chinese territory earn Chinese money by
between HK$200 million ($25 million) and HK$2 billion stolen by a for- demoralizing Chinese people and corrupting Chinese government offi-
mer employee. Investors in Dore, which operates VIP rooms in the cers” has angered many mainland Chinese. It seems that the Beijing gov-
Wynn Macao, staged public protests, demanding the return of their in- ernment has begun to show its displeasure with Macao's leadership,
vestments. This resulted in the emergence of new guidelines to monitor and a series of policies have been established that have negatively af-
gaming promoters or junket operators. The guidelines include require- fected Macao's profitable casino business and reflect the Beijing
ments for the operators to disclose more information, including the government's changing attitudes. In fact, the central government be-
names of its administrators, shareholders, principal employees and lieves that its anti-corruption movement will positively affect Macao
other related parties. The government also assigns gaming promoters' in the long run in that economic diversity and macroeconomic stability
principal employees to ensure that the positions are held by qualified will be achieved despite the short-run economic downturn (Li, Liu, &
people because they handle financial operations (Macao Daily Times, Sheng, 2016). The central government also wants the Macao SAR gov-
2015). These temporary guidelines are expected to be turned into ad- ernment to actively intervene in the gaming industry and ward off
ministrative regulations or laws if they are proven effective. This exacer- any political lobbying by the rival casino capitalists. Unlike the colonial
bates the problems with the junket operations that have been under state, which forged an unholy alliance with the casino elites, the postco-
pressure since the Mainland's anti-corruption drive reached Macao. Se- lonial government needs to enhance its relative autonomy vis-à-vis the
crecy and anonymity are decisive factors for high-spending gamblers in casino capitalists and rebuild its authority, legitimacy and control over
selecting destinations. As a result of this growing government pressure, the gaming industry (Lo, 2009).
a number of these operators have closed down.
Many of the neon-lit stores in Macao actually allow Chinese gam-
blers to make fake purchases to skirt the rules regulating the amount 4. Concluding remarks
of cash they can take out of China. China's money export caps are
among the tools it uses to control its currency and economy, and au- Macao was an archaic colony under Portuguese administration. Al-
thorities believe the ruse facilitated by pawn shops surrounding though the legitimacy of the Portuguese administration remained
Macao casinos is also used by corrupt officials and business people to weak, the governance system improved with the proliferation of casinos
send ill-gotten cash out of the mainland. The use of China's state-backed and the expansion of the tourism industry in the first half of the 1990s.
Union Pay card, which has a virtual monopoly in China, has been a con- These changes provided crucial sources of revenue for the government
venient way for people to move money out of the country. Typically, a and society. Immediately after the handover, the SAR government
customer in Macao can go to one of nearly 200 pawn shops that sell sought to build its own legitimacy by focusing on economic growth.
watches or jewelry and swipe their card to obtain cash without buying The Macao SAR government achieved impressive successes in economic
anything. No one knows for certain how much Chinese money is being development, winning the hearts and minds of Macao's citizens.
channeled illegally into Macao; it is estimated that a total of HK$1.57 When the Macao SAR government deregulated the gambling indus-
trillion a year was transferred via Macao through various channels try, it expected that it would open a Pandora's Box. Although casino cap-
(Godinho, 2013b). italism served to legitimize Macao's government during the economic
Underground banking is rampant in Guangdong. Macao's neighbor- boom from 2004 to mid-2008, it began to have the opposite effect dur-
ing province. These crimes have been exacerbated by VIP gambling in ing the global and regional economic crisis in late 2008. Rapid casino-
Macao, and they are usually organized and run by families or groups driven economic development had a “spillover effect” on the local econ-
and function like a company. The core members are typically family omy, society and politics; the overemphasis on gambling-related sec-
members or familiar countrymen from the same hometown. There is tors and the potential threat of overdevelopment ultimately led to an
106 L. Sheng / Cities 61 (2017) 96–108

unfortunate paradox wherein the hand that fed was also the hand that new ideas. Gradually grasping that reality, Macao's government has
killed (Sheng, in press). eventually come to realize that it is certainly not optimal/mature to con-
Because of its class characteristics, the government was prone to act sider development only in terms of GDP or growth figures when the
in the interests of the business sector, and even the proactive develop- majority of residents suffer in many other aspects of the growth.
ment of the casino industry can be said to have been driven partly by With a view toward the city's long run prosperity, the SAR govern-
this reason. The economic boom that occurred after Macao's return to ment needs to reconsider the city's development direction and decide
Chinese sovereignty relieved the government of the need to implement how far and fast the gaming sector should be allowed to grow, taking
bureaucratic and social reforms. However, the downward trend in the a broader socio-economic perspective. Theoretically, Macao should not
economic growth in recent years has helped reveal the growing conflict pursue purely aggressive gaming development with the aim of higher
between rapid economic development that maintains the capitalist sub- and higher profit while negatively affecting the majority and the non-
state's legitimacy and the need to preserve social harmony. It has also beneficiary group's quality of life. It should adopt a moderate strategy
revealed deep-seated and complicated systemic flaws that have that aims at balanced growth while caring for the overall welfare of
inhibited the effectiveness and capability of Macao's government. the territory. This moderate and balanced approach is wise given that
The 1999 handover and the liberalization of the gaming industry in any additional revenue generated by the gaming industry comes at
2002 changed the overall social-political ecosystem of Macao and erod- the expense of the society at large.
ed the pillars supporting the old governance model. This transformation Without the appropriate political and social reforms, developing
marked a significant departure from the city's earlier isolation as well as Macao into a Las Vegas-style gaming destination does not seem to be
from the old political and economic arrangements that used to contrib- in the best interests of its citizens in the long run. Therefore, the govern-
ute to Macao's unique system of governance in the past. In addition to ment must adjust to meet Macao's future social demands. An overhaul
the steady growth in financial reserves, the internationalization of the of the governance framework is also badly needed to establish a new so-
gaming industry brought world-class standards and regulations to this cial order/equilibrium. At the policy-making level, wider community
enclave, a change that uncovered the government's unexpectedly participation should be sought in decision-making regarding political,
weak control over the gaming sector. Moreover, the resulting unbal- economic and social issues. The dilemma that the Macao SAR govern-
anced economic structure is at odds with the long run sustainable de- ment is currently facing reflects the city's “growing pains” and the chal-
velopment of the local economy. Partly urged by the central lenging problems associated with modernization, urbanization and
government, efforts from the SAR government to address these prob- globalization.
lems can be observed as it moves toward greater economic diversifica- The evolution of governance in the Macao SAR reflects an urban is-
tion and begins to play a more active role in economic development. land undergoing a post-colonial transformation. Although the city has
With abundant financial resources, the SAR government has the ca- a number of Western-style formal institutions, the ethics and culture
pacity to reform the structure for the better and to capitalize on its within the administrative system remain largely traditional, conserva-
unique historical legacy. In this regard, the government's performance tive and informal. Behind the seemingly democratic polity lies a more
remains unsatisfactory. Structural flaws left by the colonial government traditional practice of informal politics with nepotism, autocracy and a
still inhibit Macao's ability to improve the SAR's governability, and little strong undemocratic inertia. In particular, nepotism causes the phe-
has changed in that regard. Sometimes old problems have even been nomenon in which businessmen who are closely connected to top gov-
amplified by governmental structures that are interlocked and interwo- ernment officials are favored in running public projects. In fact, the SAR
ven with the vested interests of social elites. Nevertheless, the liberaliza- government cannot avoid using uneconomic measures to regulate eco-
tion of the gaming industry following the handover has helped nomic issues, making the business environment rather less fair and
strengthen a sense of belonging in the local community among the cit- open. It also demonstrates that the SAR government, already in its 4th
izens, which has further cultivated a mass subject political culture term, is still immature and weak, incapable of implementing any rea-
marked by a stronger willingness to participate in local politics and a de- sonable reform to improve governance capability.
mand for more transparent government. Ideally, the political systems of urban islands should be character-
Globalization has had a profound influence on the formation of cities ized by competition for political positions and the enfranchisement of
and regions in both the developed and developing worlds. Macao is no virtually all adult citizens. In reality, however, informal and consensus
exception as it is becoming increasingly integrated into a global system. politics, which undermine the twin dimensions of contestation and in-
Accordingly, Macao's political and economic system must be reformed clusiveness, dominate urban island culture. This is exactly the case in
and improved to remain competitive. In fact, international institutions Macao. Informal communications between business elites and the
can provide new symbolic and material resources to diversify the econ- Macao SAR government often precede legitimate public policy decisions
omy and reform the public sector. The large U.S. gambling companies made by formal institutions. In fact, the dominance of the informal po-
can be examples to follow for good governance, transparency and the litical practice largely occurs because of the deficiency of Macao's formal
international rule of law. The more internationalized Macao has be- institutions (Yu, 2007). Anckar (2010) argued that small islands make
come, the greater the pressure has been to adhere to broadly accepted citizens more capable of orienting themselves toward political life and
international standards and to pursue the same ideals, such as the rule organization, and they also promote open channels of communication
of law, transparency and accountability. In short, the old practices of between ordinary citizens and top leaders. Macao's limited size and
conducting business and government affairs in Macao cannot remain space have made personal interactions instead of formal rules and reg-
unchanged forever, and indeed, they should be replaced by newly ulations the dominant means of communication between institutions
evolving systems that can embrace the new realities. and social groups. This close connection has helped establish smooth so-
Since the handover, economic growth has seemed to be the sole ob- ciety-state relations since the handover by fostering informal interac-
jective of the SAR government. While it is important to recognize the in- tions between the SAR government and community leaders. However,
creasing contribution of the gaming industry, economic growth will as the working relationships are based on cooptation and cooperation,
certainly not guarantee the successful transformation of Macao's socie- this type of harmony also limits the government cooptation autonomy
ty. This growth is inevitably accompanied by significant negative effects from powerful business elites with regard to decision making.
on the society, economy and politics of Macao. Moreover, Macao has al- Macao continues to face the dilemma whereby informal practice has
ready reached the saturation point of development. The city is simply helped maintain a superficial social harmony and smoothed out policy
overcrowded and there is insufficient urban space to accommodate implementation, while outdated and inefficient formal institutions/reg-
more growth. There will be little room for development in the social, po- ulations and an overdependence on somewhat corrupt informal institu-
litical and economic spheres without the injection of breakthroughs or tions have begun to undermine the legitimacy of the SAR government.
L. Sheng / Cities 61 (2017) 96–108 107

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