TRANSPORTATION EVALUATION

COMPANY NAME: BLUE DART

• Blue Dart Overview

• Products and Services
• Transportation Network of Blue dart
• E-Commerce Initiatives
• Shipping Process
• Example for Time of Delivery
• Dart Surface line
• Challenges faced
• Conclusion

BLUE DART OVERVIEW:

Blue Dart Express - Indian logistics company that provides courier delivery
services. It is headquartered in Mumbai, Maharashtra. It has a subsidiary cargo
airline, Blue Dart Aviation that operates in South Asian countries. In 2002, Blue
Dart had a business alliance with DHL Express and on 8 November 2004, DHL
Express invested €120 million in it, and since then has been a
major shareholder in the company.
PRODUCTS AND SERVICES:

➢ Blue Dart offers various services under its courier division. Some of the
popular courier services are Domestic Priority, Dart Apex, Dart Surface
line, Regional services. The company uses its own charted planes to
delivery cargo.
➢ Under logistics section, Blue Dart offers E–Business solutions such as
InternetDartTM, ShopTrackTM, PackTrackTM, MobileDartTM,
ShipDartTM and ImageDartTM.
➢ Blue Dart has also received ISO 9001:2000 certification for its operations,
products and services. It is one of the most trusted brands across the world.
➢ You may locate any branch of BlueDart through their official Location
Finder service: https://www.bluedart.com/locationfinder_domestic.html
TRANSPORTATION NETWORK OF BLUE DART:

➢ Blue Dart offers the country's most comprehensive communications

technology and customer software to support critical supply-chain
distribution demands.
➢ The country's only express service provider with a dedicated fleet of Six
freighters (six Boeing 757s) ensures that packages are flown to their
destinations overnight.
➢ It has a subsidiary cargo airline, Blue Dart Aviation that operates in South
Asian countries.
E-COMMERCE INITIATIVES:
As a technology leader in the business of supply-chain management in the
country, Blue Dart Express Limited recognised the far-reaching scope of the
internet in 1996, and has been exploring web-based solutions to extend the range
of services available to its customers and integrate them into its core products. It
has evolved an e-strategy.

This e-strategy encompasses E-Solutions to deliver additional process

efficiencies to business by allowing them access to Blue Dart's e-shipping
tools and integration with its e-business tools.

The basic tracking solution will enable Blue Dart's customers to track their
shipments, through single or multiple waybills, on-line. Customers can check the
status of their shipments using a waybill number or a reference number.
 A mail-based solution will allow the customers to query status of their
shipments using e-mail.

Registered customers of Blue Dart can make advanced queries on the status of
their shipments, and can keep track of them for up to 90 days on-line. They can
filter their queries by date range, origin, destination and service, and sort the
results on-line. Registered customers can download the entire waybill tracking
data - schedule the download, and select the frequency and the data to be
downloaded. These customers can also generate and download various reports
customised to meet their individual needs.

E-Shipping Tools

These tools are convenient aids to support your shipping management

processes:

Web Based Tools

TrackDartTM
MailDartTM
Location Finder
Transit Time Finder
Price Finder
ImageDartTM

Stand-alone Tools
Cosmat IITM
SMARTTM
CARESSTM
SHIELDTM
ShipDartTM
Customised Solutions

SHIPPING PROCESS:
Following tools are used to simplify shipping process:
Location Finder: Find the service locations of Blue Dart as well as the Blue Dart
counter located closest to you. You may search by city, or pin code to find one of
over 36,669 locations serviced in India, Nepal, Bangladesh or Bhutan or in more
than 220 countries and territories worldwide.

Transit Time Finder: Check the transit times for your domestic and international
shipments, and for the various services offered by Blue Dart to help you identify
the service that meets your requirements.

Price Finder: Calculate your shipping costs for your domestic and international
shipments by using our Price Finder. If you are a regular customer in need of
customized pricing Contact Blue Dart.

Service Guide: Use our Service Guide to help you select the service that best
meets your business requirements.

Schedule a pickup on-line from anywhere in the world.

ShipDartTM: A complete downloadable package for all Shipping and Tracking

needs of frequent, high-volume users and e-shops.

EXAMPLE FOR TIME OF DELIVERY:

DART SURFACE LINE:
Dart Surface line is an economical, door-to-door, ground distribution service to
over 35,000 locations in India for shipments weighing 10 kgs and above. It offers
a cost-effective logistics option for your less time-sensitive shipments, with the
following value-added features and benefits:

• Time-bound Delivery

A fleet of vehicles run to pre-determined schedules to provide committed

delivery.

Click on Transit Time Finder for information on delivery time, or Contact

BlueDart.
The transit times shown are indicative. The Transit time can change due to
monsoon conditions and other force majeure events.
• COD (Cash on Delivery)

The invoice value of the shipment booked by you will be collected from
the consignee in the form of cash at the time of the delivery. The cash
collected from the consignee will be returned to you to complete the
transaction

• DOD (Demand Draft on Delivery)

The invoice value of the shipment booked by you will be collected from
the consignee in the form of a demand draft at the time of the delivery. The
demand draft collected from the consignee will be returned back to you to
complete the transaction.

• FOD (Freight on Delivery)

The freight of the shipment will be collected from the consignee at the time
of delivery.

• FOV (Freight on Value) - Insurance Arrangement

Blue Dart Express (BDE) can facilitate arrangements to insure your goods
through an insurance company. In an eventuality of the shipment being
damaged or lost while in BDE custody, BDE would assist you in the claim
process and ensure the claim is settled in the minimum possible time after
shipper/consignee handover required documents to the insurance company

• Track your Shipment

Over the net, or Contact Blue Dart to receive information on the status of
your shipment. You can also view, download and print copies of Proof Of
Deliveries and Delivery challans of Dart Surface line shipments

• Regulatory Clearances

Our team of specialists will provide you with the clearance support
required to ensure a smooth delivery. Click on Regulatory for details of the
paperwork requirements, or Contact Blue Dart for assistance.

• Pick-up Convenience

You may Contact Blue Dart to schedule a pick-up, and your shipment will
be picked-up, transported, cleared through regulatory channels and
delivered to the consignee, while you are able to receive updated
information and proof of delivery on demand.
 • Secure Shipments

All the destinations serviced by Dart Surface line are supported by our own
warehouses, manned by trained professionals to ensure the safety and
security of your shipments.

• Economical Tariff

All these benefits are available at charges that support value-pricing. Click
on Price Finder for the applicable tariff.

Schedule a pickup (only for registered users)

Online "Schedule-a-pickup" service is designed for added speed,

convenience and flexibility in logging your pickup requirements.
Schedule-a-pickup service allows you to register a pickup online for all
services that require a door pickup. This service is available for locations
serviced by Blue Dart. Currently, this service is only available from
Kolkata, Delhi, Mumbai, Bangalore and Chennai - Mondays to Saturdays.

CHALLENGES FACED:

➢ Blue Dart's Anil Khanna opens up on the steps his firm is taking to tackle
the logistical nightmare that comes along with the festive season.
➢ This is one of the busiest weeks for India's top retailers such as Flipkart,
Snapdeal and Amazon. All of these retailers are eyeing manifold volume
growth in sales through the ongoing Diwali festival rush by offering deep
discounts across product categories. This volume surge obviously creates
immense pressure on delivery partners to keep customers happy by
delivering packages in time.
➢ Last year, package deliveries were painful and customers vented their ire
at many of the big retailers for delays and damage. Sudden volume surge
poses a big challenge to delivery partners of these retailers - whether these
are in-house logistics firms or express delivery partners. Anil Khanna, the
managing director of Blue Dart, spoke to First post about the challenges
these sales festivals pose for his firm and how he plans to overcome them.
The first innovation he spoke of was the launch of a parcel locker, the first
such initiative by a logistics firm. This provides customers an option to
pick up their parcels from a close-by locker instead of waiting for doorstep
delivery. Blue Dart claims to hold 40 percent revenue share of the entire
etailers' logistics market.
CONCLUSION:
➢ A guaranteed door-to-door time definite delivery of commercial shipments by
Air that require regulatory clearances and specialized handling, on the next
possible business day by 12:00 noon, this service is targeted at time-critical
business-to-business needs.
➢ Blue Dart assures safe, secure, cost-effective and superior service to
customers through highly skilled personnel, quality equipment, timely
customer-oriented response and professional management.

BY,

VINODHINI PANCHANTHAN.