IN THIS PAGE I WILL GOING TO GIVE A BIG THANKS TO A PERSONS AND A

HOTEL WHO HELP ME TO COMPLETE MY APPARENTSHIP AND TO COMPLETE

MY REPORT!
1, SHERATON ADDIS THE LUXURY COLLECTION HOTEL
2, TRANING DEPARTMENT IN SHERATON ADDIS
3, HUMAN RESOURCE IN SHERATON ADDIS
4, FOOD AND BEVERAGE MANAGEMENT
5, KITCHEN MANAGEMENT
6, STEWARDING MANAGEMENT
7, HOUSE KEEPING MANAGENENT
8, LAUNDERY MANAGEMENT
9, FRONT DESKE MANAGEMENT
10, REVENUE MANAGEMENT
11, SWITCH BORED MANAGEMENT
12, OUTLET MANAGER
ALL OF THE ABOVE WAS VERY HELPFUL TO COMPLITE THE APPARENT SHIP
AND TO WRITTE THIS REPORT SO I WOULD LIKE TO SAY THANK YOU SO MUCH
FOR ALL OF THEM!

TITLES PAGE NO

1, BACK GROUND OF THEREPORT..................................................................................4

2, INTRODUCTION.......................................................................................

3,

IN THIS PAGE I WILL GO TO TELL YOU ABOUT ONE OF THE LUXURY COLLECTION
HOTEL SHERATON ADDIS.
IN THIS PAGE I WILL GO TO TELL YOU ABOUT ONE OF THE LUXURY COLLECTION
HOTEL SHERATON ADDIS.
SHERATON ADDIS THE LUXURY COLLECTION HOTEL IS LOCATED IN THE HEART
OF THE ETHIOPIAN CAPITAL, ADDIS ABABA SITS ON HILLTOP OVERLOOKING
THE CITY, SAFELY NESTELED BETWEEN THE NATIONAL PALACE AND THE PRIME
MINISTER’S RESIDENCE.IT IS A 5 STAR HOTEL IN ETHIOPIA OFFERS STUNNING
VIEWS, ACRES OF OPEN SPACE AND THE LOCATION IS JUST 20 MINUTES
FROME BOLE INTERNATIONAL AIRPORT.
IT IS OPENED FEBRUARY 28 IN 1998; THE OWNER OF THE HOTEL IS
“SHAKE MOHAMMED HUSEN ALAMODE",
IT RECEIVED THE "ULTIMATE SERVICE AWARD" FOR THREE CONSECUTIVE
YEARS IN 20O1, 2002, AND 2004, AND RECEIVED BRAND STANDARD AWARD
AS THE" BEST LUXURY COLLECTION HOTEL IN STARWOOD" IN 2004, AWARD
FOR THE" HIGHEST GSI"2004, IT HOSTED MAGNIFICIENT AND SPECTACULAR
SHOWS WITH INTERNATIONAL ARTISTS.
MIXING AFRICAN REFINEMENT WITH MODERN ACCENTS,THE UNIQUE DESIGN
OF SHERATON ADDIS STANDS AS THE EPITOME OF GRACIOUS
LIVING.BOASTING GLITTERING POOLS WITH ENCHANTING UNDERWATER
MUSIC,AN INDULGENT SPA MENU OF SOOTHING MASSAGES AT AQVA CLUB
AND SEVERAL GOURMET RESRAURANTS WHERE THE GUESTES DINE AND
SOCIALIZE,THE HOTEL DELIGHTS THE SENSES.
AROUND-THE-CLOCK SERVICE AND FINE AMENITIES AWAIT IN 298 ROOMS
AND SUITES SESIGNED WITH EXCEPTIONAL COMFORT AND PERSONALIZED
ATTENTION IN MIND. FOR ADDITIONAL PRIVACY, WHEN WE SEE ABOUT THE
OUTLOOK THERE ARE FOURE BIG VILLAS AND IT PROVIDE OPULENT RETREATS
WITH PERSONAL OUTDOOR POOLS, FIND SERENITY AT SHERATON ADDIS IN
ETHIOPIA.
@ WHEN WE SEE ABOUTE ITS SERVIES LETS STARET WITH ROOMS, VILLAS,
RESTOURANTS, BARS AND MEETING HALLS.

TYPES OF ROOMS & VILLAS

1, CLASSIC ROOM = 202
2, DELUX SUITE = 20
3, JUNIOR SUITE = 9
4, EXCUTIVE ROOM = 58
5,EXCUTIVE SUITE = 4
6, VILLAS = 4

TYPES OF RESTURANTS
1, SUMMER FILED ( MAIN RESTOURANT)
2, SAHIN (INDIAN RESTOURANTS)
3, STAGONI (ITALIAN RESTOURANT)
4, BREEZES (POOL SIDE RESTOURANT)
5, LES ARCADES (FRENCH RESTOURANT)

TYPES OF BARS
1, SERVICE BARE (MAIN BAR)
2, STALYS BAR :- THE FIRST AND ONLY COCKTAIL LOUNGE IN ADDIS
ABABA.
3, OFFICE BAR :- AN OUTDOOR GARDEN BAR OVERLOOKING THE
CITY.
4, SUNSAIT BARE :- MEMBERSHIP ONLY.
5, LOBBY BAR :- IN FOUNTAIN COURTBEVERAGES AND LIGHT
SNACKS.
6, EXCUTIVE LOUNGE BAR :- ONLY FOR "VIP", OR APERSON WHO AS
THE ACSESS.
7, BAYWATCH BAR :- BEVERAGES AND LIGHT SNACKES
8, GASLIGHT BAR :- NIGHTCLYBE WITHE STATE OF THE ART SOUND
AND LIGHTS TECHNOLOGY.

TYPES OF MEETING HALLS

1, LALIBELA
2, AWASH
3, DASHN
4, OMO
5, BARO
6, EXCUTIVE BALL ROOM :- IT CAN ARRANGED IN 5 DIFFRENT ROOMS.

RECREATION
1, AQVACLUB :-
*SAUNA
*MASSAGE
*JACUZZI
2, BAYWATCH POOL:-
*ADULTS AND CHILDREN
3, SIMBA CLUBE:-
*PLAY GROUND FOR CHILDREN
COMMUNITY PROJECTS
* REFURNISHMENT OF "EDGET BEHIBRET ELEMENTARY
SCHOOL",HABITAT FOR HUMANITY,BIRR FOR
COMPATRIOT,FAMINE FUND FOR SOUTHWESTERNETHIOPIA,
GREEN ADDIS INITIATIVE,PROSTHETICS CENTER, ENTOTO
MOUNTAIN REFORESTATION, CHAEITY DONATIONS OF RETIRED
LINENS AND UNIFORMS.
* PARTICIPATED IN THE GREAT ETHIOPIAN RUN,
2003,2004,2005,2006 AND 2008 WGEREIN HOTEL SPONSORS 75-
100 ASSOCIATES.
* PARTICIPATED IN RING ROAD RELAY, 2004 AND 2005- WON 2nd
PLACE IN BUSINESS CATEGORY,2005 AND 2007.
* PART OF UNICEF'S DREAN TEAM 2005/6.

VISION,MISSION,VALUED AND OBJECTIVES

IN THIS PAGE WE DESCOVER SHERATO ADDIS MISSION,VISION, VALUES b

MISSION STATEMENT
* AT SHERATON ADDIS, THEY ARE COMMITTED TO BECOMING THE NUMBER
ONE LUXURY COLLECTION HOTEL IN THE WORLD,BY ATTRACTING AND
RETAINING THE BEST EMPLOYEES, , TO ENHANCE THE LIVES OF THERE
CUSTOMERS BY CREATING AND ENABLING UNSURPASSED VACATIO AND
LEISURE EXPERIENCE AND BY PROVIDING TOTAL CUSTOMER SATISFACTION IN
ORDER TO INCREASE LONG TERM PROFIT AND VALUE FOR THEIR OWNERS
AND MARRIOT HOTELS AND RESORTS WORLDWIDW,"INC."
VISION STATEMENT
* TO ACHIEVE THE MONUMENTAL SUCCESS IN THE SERVICES INDUSTRY ON
GLOBAL STAGE,TO LEAVE A LEGACY OF EXCELLENCE IN THE SERVICE
INDUSTRY,AIMS TO BE THE FAVORITE TRAVEL COMPANY FOR THE MASSES
THROUGHOUT THE WORLD, AND IN ADDITION TO THE WORK ETHIC AND
COMPANY CULTURE THAT MADE IT POSSIBLE TO ACHIEVE THE SUCCESS THE
COMPANY
VALUSE AND OBJECTIVES
* TO PROACTIVELY ANTICIPATES GUESTS NEEDS INSTEAD OF SIMPLY REACTING
TO THEM,INSPIRES THEIR ASSOCIATES TO USE THIER OWN JUDJMENTS AND
ENGAGE WITH GUESTS TO INTUITIVELY AND PROACTIVELY RECOGNIZE AND
RESPOND TO THEIR INDIVIDUAL NEEDS,TO INTERACT CAREFULLY WITH A
GUEST WITHOUT GOING OVERBOARD,PARTS OF MAKE THEM UNIQUE IS THIER
TRUST INTEREST IN MAKING A GUEST'S EXPERIENCE-BOTH ON AND OFF
PROPERTY-A MEMORABLE AND FULFILLING EXPERIENCE.
HUMAN RESOURCE IN THE HOTEL
* IN HOUMAN RESOURCE WE SEE DIFFRENT TYPES OF DEPARTMENTS LIKE:- *
TRANING MANAGER
 * TRANING CODNATER
* CUNTEEN SUPERVISOR

DUTIES AND RESPONSIBLITIES OF EACH DEPARTMENTS

1, HUMAN RESOURCE (HR) :-
# DESIGNING HIRING PLANS FOR ALL HOTEL DEPARTMENTS BASED ON
SEASONAL NEED.
# MANAGING COMPENSATION AND BENEFITS PLANS
# OVERSEEING EMPLOYEE ATTENDANCE AND WORKING SCHEDULES,
INCLUDING PAID TIME OFF, OVERTIME AND BREAKS
# ONBORD NEW HIRES
# REPORT ON EMPLOYEE TURNOVER RATES
# ORGANIZE EMPLOYEE RECORDS, LIKE CONTRACTS, PAYING
SPECIALATTENTION TO WORK PERMITS AND VISAS
# IMPLEMENT EMPLOYEE RETENTION PROGRAMS ( LIKE END-OF-SEASON
BOUNESES) E.T.C...
2, TRANING MANAGER :-
. EVALUATE EMPLOYEESE AND IDENTIFY WEAKNESSES
. IDENTIFY TANING NEEDS ACORDING TO NEEDS
. BASED ON RESEARCH,PLAM AND IMPLEMENT TRANING PROGRAMS THAT
WILL PREPARE EMPLOYEES FOR THE NEXT STEP OF THEIR CAREER PATHS
. RECRUIT TRAINERS
.LEAD,TEACH,ONBOARD AND EVALUATE NEW TRAINERS E.T.C...
3, TRANING COORDINATOR
* INTERVIEW AND ASSESS JOB CANDIDATES
* COORDINATE ACCOMMODATION,CATERING AND TRANSPORT FOR STAFFS
* MAKING TARNING PLANS AND SCHEDULES
* DESIGNING AND DEVELOPING TRANING PROGRAMS (OUTSOURCED OR IN-
HOUSE ) FOR CORPORATE,HR TRANING
* CHOOSING APPROPRIATE TRANING METHODS PER CASE
( VITUAL,SIMULATED, MENTORING,ON THE JOB TRANING, PROFESSIONAL
DEVELOPMENT CLASSES, E.T.C )
* MARKETING AVAILABLE TRANING OPPORTUNITIES TO EMPLOYEES AND
PROVIDING NECESSARY INFORMATION
* COMMUNICATING WITH MANAGERS TO IDENTIFY TRANING NEEDS AND
MAPPING OUT DEVELOPMENT PLANS FOR TEAMS AND INDIVIDUALS
* MANAGING,DESIGNING,DEVELOPING,COORDINATING AND CONDUCTING
ALL TRANING PROGRAMS E.T.C...
4, CUNTEEN SUPERVISOR :-
$ SUPERVISE OPERATIONS OF THE STAFF RESTAURANT
$ MANAGE,TRAIN, AND DEVELOP THE CANTEEN TEAM
$ ENSURE CANTEEN AREAS ARE MAINTAINED TO THE HIGHEST CLEANLINESS
STANDARDS
$ PLAN STAFF FOOD QUANTITIES SO THEY ARE IN THE LINE WITH HOTEL
BUSINESS LEVELS
$ PROMOTE THE STAFF RESTURANT AS A RELAXING AND FRIENDLY PLACE TO
VISIT AND EAT
$ WORK WITH HEAD CHEF TO ENSURE COSTS ARE IN LINE WITH BUDGET E.T.C..

SWOT ANALYSIS (STRENGTH,WEKNESS,OPPORTUNITIES AND TREATS)

STRENGTH :-
@ WORLDWIDE NETWORK OF 400+ HOTELS
@ STRONG BRAND PRESENCE
@ EFFECTIVE MARKETING CAMPAIGNS
@ STRONG HISTORY OF STRATEGIC ACQUISITION AND PIPLINE DEVELOPMENT
@ SPONSORSHIP AND EVENT PARTNERS AT MANY GLOBAL EVENTS AND
SEMINARS
@ STRONG BRAND VISIBILITY AND EXCELLENT WORD OF MOUTH DUE TO ITS
CUSTOMIZED PERSONALIZED SERVICES
@ HAS ITS HOTELS SPREAD ACROSS 70 COUNTERIES
OPPORTUNITIES
= SCOPE OF EXPANSION IN AFFORDABELE LUXURY
= HIGH GROWTH OF HOSPITALITY BUSINESS IN DEVELOPING MARKETS
= SCOPE OF DEVELOPMENT OF LUXUERY CONSUMER GOODS AND
PROMOTION
WEAKENESSES
+ INNOVATION IN CUSTOMER SERVICE IS EASILY REPLICATED BY COMPITORS
+ RAPID EXPANSION, ESPECIALLY IN PRICE CONSCIOUS DEVELOPING MARKETS,
LEAD TO BRAND DILUTION
THREATS
- COMPETITIVE PRESSURE
- INDUSTERY IS HIGHLY DEPENT UPON GLOBAL ESONOMIC CONDITIONS
CUSTOMER SERVICE