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Anexo30 How Do You Write E-Mail Messages.
Anexo30 How Do You Write E-Mail Messages.
Anexo30 How Do You Write E-Mail Messages.
Purpose of Lesson:
• Learn how to use the basic functions of an e-mail account and how to write e-mail messages.
[Portions of this information were modified for EFL students with permission from the article, “A Beginner’s Guide
to Effective e-mail,” by Kaitlin Duck Sherwood.]
Reading Messages
Writing a Reply
IV. How can I create better, clearer messages?
There are ways to make your messages clearer and more meaningful:
• quoting
• emphasizing
• pausing
• using gestures
Quoting
Let’s say a classmate sends you this message:
Satoshi,
Karl
The question Karl must answer is what kind of computer does he have. When pressing on the reply
button, you should include only the part that refers to his question. The rest of the message is not
needed and only makes the message harder to read.
>Satoshi,
>Karl
Satoshi
Therefore, Karls’ reply should look something like this:
Satoshi
Often, in informal messages, you don’t need to include the other person’s name, but it’s best in for-
mal situations. It would look like this:
Satoshi
Emphasizing
The most difficult thing to show in e-mail is emotion. People often get in trouble for typing exactly
what they would say out loud. Unfortunately, without the tone of voice to signal their emotion, it is
easy to misinterpret their true meaning.
While you cannot make your voice higher or lower, louder or softer to express emphasis,
there are things you can do with text to express your feelings.
Light Emphasis
If you want to give something mild emphasis, you should enclose it in asterisks (*).
Instead of:
I said that I was going last Thursday.
Say:
I *said* that I was going last Thursday.
Or:
I said that I was going last *Thursday*.
You can also capitalize the first letter only of words to give light emphasis:
I told my brother that I would be at School, but I think he forgot.
Strong Emphasis
If you want to indicate stronger emphasis, use all capital letters and/or use some extra exclamation
marks. Instead of:
> Should I tell mom about the accident?
No. She’ll probably get real angry and scream.
Say:
> Should I tell mom about the accident?
NO!!!. She’ll probably get real angry and SCREAM!!!!
Remember, however, that you should use capital letters too much or it will look like you are “shou-
ting.”
It is totally inappropriate to use all capital letters in a situation where you are calm. Don’t type this:
HEY, I JUST WANTED TO KNOW IF YOU HAD FINISHED THE HOMEWORK.
People do not like these kind of “shouting messages.”
>>EXTREME!!<< Emphasis
If you really want to emphasize something, you can write it like this:
If you ever call me again, I will never, *never*, *NEVER*, >>!!**NEVER**!!<< talk to you again.
Again, don’t use this except in extreme cases . . . which are few.
Pause Equivalents
Imagine that you ask a girl out on a date. She then says, “Well”, and pauses for a long time, scratches
her head, looks down at the floor, and says again, “Well”, then pauses again. To write similar pauses
by using creative spelling. Her answer might look like this:
Welllllll . . . . uhhhh, you see, ummm . . . I’m busy that evening.
V. Smileys in Email<
Not only does text lack the emotional signals that vocal inflection gives, it lacks cues from body lan-
guage. There is no twinkling of the eyes to say you are kidding, no hitting the desk with your hand to
show frustration or anger, and no shoulders slumping to display discouragement.
While you are unable to accompany your words with hand or facial gestures, there are several
ways to describe body language. These are called “smilies.”
A facial expression or emotion can be represented with what is called a “smiley” or “emoti-
con”: a textual drawing of a facial expression.
Smileys Meanings
:-) User is smiling.
:-D User is laughing.
8-) User is smiling and wearing glasses.
: -( User is sad
:-O User made a mistake.
;-> User is winking.
: -~) User has a cold.
: ' -~( User has a cold and is crying.
=:-o User is very suprised
:-/ User does not believe you.
Acronymns
• ASAP: as soon as possible
• BTW: By the way
• CU: See you (good-bye)
• FAQs: Frequently Asked Questions
• HTH: Hope this helps
• TIA: Thanks in Advance