SUMMATIVE ASSESSMENT

National Certificate: Generic Management

ID 59201 - Level 5 – Credits 162

Unit Standard: 252021

Formulate recommendations for a change process

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Learner Information (Please Complete this Section)

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Facilitator Name:
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Declaration

I(Learner)
…………………………………………………………………………………………….herewith declare
that I am ready for the assessment, that we have reviewed the assessment preparation and plan, I
understand the assessment process and I am happy that the assessment will be conducted in a fair manner.
Learner Signature: Date:

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 Assessor Information

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Summative Assessment Information

The purpose of this summative assessment is to award credits to learner achieving the following skills program/unit
standard: FORMULATE RECOMMENDATIONS FOR A CHANGE PROCESS, and is intended for use by the

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accredited Training Providers, for the following qualification: NATIONAL CERTIFICATE: GENERIC
MANAGEMENT ID 59201   LEVEL 5 – CREDITS 162.
NOTE
The assessment instruments included in this assessment pack are all summative assessment instruments and are to be
read in conjunction with the formative assessment instruments Contained in the learner workbook. Both formative
(workbook) and summative assessments are to be retained as part of the learner’s portfolio of evidence.
 A number of the assessment instruments contained in this assessment are workplace knowledge based
questions.
 This means that you will arrange with the learner, a time that is suitable, during which the learner will
complete each questions.
 Answer all the questions.

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US: 252021, NQF Level 5 Worth 8 Credits
FORMULATE RECOMMENDATIONS FOR A CHANGE PROCESS
Learning Unit

Unit Standard This Unit Standard is intended for managers in all economic sectors. These managers
Purpose would typically be second level managers such as heads of department, section heads
or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:

 Demonstrating knowledge of and insight into the need for change within the
context of environment change.
 Analysing an area requiring a change process.
 Selecting a model for implementing a change management process.
 Formulating recommendations on implementing the change process.
Learning Assumed to It is assumed that learners are competent in:
be in Place Communication at NQF Level 4.
Mathematical Literacy at NQF Level 4.
 Computer Literacy at NQF Level 4.

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 Session 1 Demonstrate knowledge of and insight into the need for change within the context of
SO 1 environment change.
Learning  The nature of change and its impact on organisational sustainability are explained with
Outcomes reference to internal and external environmental change affecting a specific unit.
(Assessment  The need for change is motivated by identifying the benefits of change for a unit.
Criteria)

Activity
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Every organization should engage in a periodic needs and assets assessment. Explain the Needs and assets
assessment
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 Session 2 Analyse an area requiring the implementation of a change process.
SO 2
Learning  The need for change in a unit of an entity is identified in terms of a desired state compared
Outcomes with the current state.
(Assessment  The results of a SWOT or other suitable analysis are presented to substantiate the
Criteria) argument in favour of a change process.

Activity
2
Explain the advantage and disadvantage of SWOT Analysis
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Activity
3
Give an explanation on techniques for conducting a SWOT analysis
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 Session 3 Select a model for implementing a change management process.
SO 3
Learning  The characteristics of two change models are described with reference to their
Outcomes appropriateness for different change processes.
(Assessment  The reasons for selecting the model are described with reference to the findings of the
Criteria) analysis.

Activity
4
Identify characteristics of models
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 Session 4 Formulate recommendations on implementing the change process.
SO 4
Learning  The change management plan presented describes the changes to be implemented in
Outcomes relation to the needs identified in the SWOT analysis.
(Assessment  The actions proposed for managing the anticipated human responses to the change process
Criteria) are appropriate to the findings of the SWOT analysis.
 The role and competencies of the change leader responsible for facilitating the dynamics
of the change process are motivated in relation to the proposed change process.

Activity
5
Identify and explain how role and competencies of the change leader responsible for facilitating the dynamics
of the change process are motivated in relation to the proposed change process.
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