ABSTRACT

I am doing my degree in Computer Science major in Software Engineering at University Tenaga

Nasional. Currently I am at the end of 2nd year semester where I need to go for industrial
training. I had a placement in e-Genting Holdings Sdn. Bhd. at Wisma Genting, Kuala Lumpur
and without any hassles I have successfully done it.

The main reason I chose e-Genting Holdings Sdn. Bhd. to do my trainee program is because I
wanted to get exposed to new working environment, experience and learn new IT related skills.
Besides, I decided to be independent and chose to work in a place which located far from my
campus. So Wisma Genting was my choice and I got it successfully. I challenged myself to learn
new IT skills and be a professional staff as I get exposed to new working environment and
lifestyle.

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 ACKNOWLEDGEMENTS

I thank god for giving me a good opportunity to undergo my three (3) months internship that
begins on 10th February this year till 2nd May. I finally successfully completed my Industrial
training. I would like to express my deep gratitude to my host supervisor Dr.Tan Chin Hooi for
hiring me to be a part of Technical Support department, and for her patience, enthusiastic
encouragement, caring, guidance and for providing me with an excellent atmosphere to do my
work during my training in e-Genting Sdn. Bhd.

I would like to extend my thankfulness to my parents for all their moral, financial, and
encouragement as a form of support. Not forgetting to thank my friends who always motivate,
encourage and remind me to be honest and trustworthy during my training here.

My grateful thanks are also extended to e-Genting staffs for their entire kindness in helping and
for all the useful information they have shared with me when I was in need of help in completing
the external grant handbook. I am very lucky to have such helpful staffs and I never felt left out
in any situation. I offer my sincere appreciation for the learning opportunities provided by my
committee.

My special thanks to Miss Liew Yuen Ching. I would never be able to complete my industrial
training without the guidance of my supervisor. I would like to thank her for the useful advice
and support that she gave me all this while. My heartfelt thanks to all.

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 SYNOPSIS

This report is prepared on the basis of three- month practical experience at e-Genting Sdn. Bhd.,
Kuala Lumpur. This Internship has helped me to developed my confidence and improve my IT
related skills. Besides that, I had also received some useful critique from my host supervisor
during my trainee program in e-Genting. I had gain a lot of experience during my industrial
training program. I have learned to apply the IT skills and theories that I have learned in my
class. Since my trainee program is for about 3 months, I was assigned to few works like
resolving cases, performing windows migration, encryption for laptops and etc. On my 1st day of
training, one of my colleague who joined intern earlier than us explained everything about my
department. Do’s and don’ts was further elaborated by him in order for us to be more conscious
on things that we does as an intern there.

My job scope can be narrowed to five main projects. First of all is user case. User will be having
some technical problems in their PC or laptops. Since not all users are from IT backgrounds, they
need us to assist them. So they need to lock a case regarding their problem with software, PC or
laptops. All I need to do is to check Remedy (Software) for cases locked by users and need to
solve it by going on site or by remote their PC to solve it.

Secondly my main job was to perform migration from windows XP to windows 7 pro. This need
to be done manually by going on site. I need to backup all user files since its company policy just
to ensure no any missing files complained by users. Then all I need to do is formatting their PC’s
and change the operating system running windows XP to windows 7. All the standard
applications need to be installed and domain need to be joined. I further need to activate the

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windows and transfer back all the backup files to the migrated PC. Printer need to be joined
again. This is the trickiest part because everything is in server for us to add it back to user PC.
There is chances to get some problems.

Another main job was that, encrypting laptops. It means, securing hard disk by performing
encryption on it. So that unauthorised users can never erase or get access to the hard disk. This
was done with the help of Symantec encryption software. Since this is not a major project for us
to focus on, we have given this project to another department after some time. We had a lot other
projects in pending.

Besides that, I need to troubleshoot hardware and software. Whenever user had some issues with
their PC, we need to rush to their place to solve it. Sometimes I’ll remote if it is only related to
software. As if related to hardware, I’ll bring the CPU, or laptop to my department and will fix it.
Sometimes it will be fixed at user site if it doesn’t consume much time.

Last but not least, I’ll be assigned to setup new PC’s or laptops. So I need to install standard
software and custom software requested by users. Once after settle with that, I need to go to user
place and have to perform a full backup on their current PC or laptop and have to transfer it to
new PC or laptop. Later then domain and printer need to be joined to user PC. That’s all about
my job scope and I hope I have given a clear picture on how it works.

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 TABLE OF CONTENT

TiTLE PAGE NUMBER

Abstract 1

Acknowledgements 2

Synopsis 3&4

Table Of Content 5&6

Chapter 1: Introduction 7&8

1.1 Goal of internship 8

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1.2 Objective

Chapter 2: Company Background 10

2.1 Vision 10

2.2 Mission 10 & 11

2.3 Roles 11

2.4 Research Statistics 11

2.5 Organizatinal Structure 11

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Chapter 3: List Of Assignments 12

3.1 Type of assignments 12-16

3.2 Experience gained 16 & 17

3.3 Problem occurs 18

Work Experience 19

Conclusion/Recommendation 20

List Of References 21

Appendices 22-26

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 CHAPTER 1

1.0 INTRODUCTION

The following report describes the activities carried out during a 12-week, full-time internship at
e-Genting Holdings Sdn. Bhd. An internship is a great way to develop specific skills and
knowledge, as well confidence. The document contains information about the organization and

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the responsibilities performed throughout the period between Feb to May 2014. At the beginning
of the internship I formulated several learning goals, which I wanted to achieve:

 to see what is like to work in a professional environment;

 to see if this kind of work is a possibility for my future career;
 to use my gained skills and knowledge;
 to see what skills and knowledge I still need to work in a professional environment;
 to enhance my communication skills;

Industrial training refers to work experience that is relevant to professional development prior to
graduation. Industrial training is a training done in a real working environment with a specific
task and permission assigned to the student by a company that to be accomplished during the
period given. Industrial training is a formal practical, which is conducted in a company that
provides an industrial environment to the student. The practical work should be related to the
course attained by the student. It is a compulsory semester that must be done by each and every
student In order to complete their courses.

1.1 GOAL OF INTERNSHIP

An internship is an opportunity to get hands-on experience with an employer in your professional

field of interest. As an Intern student I have gained a number of opportunities. This trainee
program has helped me to apply the theory and skills that I have learnt in my University. This
internship program is about learning through doing, and asking for constructive feedback help
me to develop my skills and become more professional.at last but not least, it has given me an
exposure to a real industrial environment. Industrial training also leads the trainee to develop an
independence, responsibility and creativity in a real working situation. Internship is a program to
start building our professional network.

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 1.2 OBJECTIVE

The objectives of internship programme are:

I. To apply the theoretically and practical knowledge gained from course taken in University
II. To expose and practice the competency in a real working environment, this is different
from the studying environment
III. To provide students the opportunity to develop attitudes conducive to effective
interpersonal relationships
IV. To be a part of the professional team in order to measure the human resource importance
V. To enhance advancement possibilities of graduates.
VI. To improve and gain more knowledge and skills
VII. To enhance their knowledge and abilities at the companies that they attached to
VIII. To build self confidence
IX. Time Management
X. To gain the capacity of solving variety of problems and linking the theory with real
situation in the company

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 CHAPTER 2

2.0 COMPANY BACKGROUND

e-Genting Holdings Sdn. Bhd. offers online bookings for hotels and travel services. The
company was formerly known as Resorts World Sdn Bhd. e-Genting Holdings Sdn. Bhd. was
incorporated in 1980 and is based in Kuala Lumpur, Malaysia. As of October 31, 2011, eGenting
Holdings Sdn. Bhd. operates as a subsidiary of Genting Malaysia Berhad.

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2.1 Vision

To be the leading integrated resort operator in the world.

2.2 Mission

We are committed towards providing the most delightful and memorable experiences to our
customers.

We aim to generate sustainable growth and profits, and to consistently enhance our stakeholders’
value.

2.3Roles

 comprising IT
 implementation
 support and maintenance services
 Malaysian WorldCard loyalty programme management services

2.4 Organisational structure of e-Genting Holdings Sdn. Bhd. Technical

Support department

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 CHAPTER 3

3.0 LIST OF ASSIGNMENT

3.1 Types of assignment

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3.1.1 User Case (Remedy Software)
 Check for cases
I was assigned to check for user locked cases in a software called Remedy. It’s a
software specifically developed for e-Genting Holdings. I need to refer to that
software to look for cases that I need to solve. I need to contact and have to go on
site to give solution. Initially it was challenging but as days past, I gained a lot
experience and get used to it.

Remedy Software

3.1.2 Project (Migration)

 Perform Migration from Windows XP to Windows 7 Pro

I learnt to perform migration from windows XP to windows 7 Pro. I need to
backup all files from user profile before performing the migration. Later than I
need to take screenshot of their pre-installed software and perform migration.
Once after that, I need to install all the software and have to join domain and
together with printers. Lastly have to transfer all the backup files back to PC.

3.1.3 Project (Encryption)

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  Perform Symantec encryption to hard disk
First of all, I need to refer to list made by my Supervisor in order to contact the
particular user who need to perform Encryption. Once after I scheduled a date and
time with the user, I have to go and collect the laptop from the user to perform the
hard disk encryption. It takes time. So usually I’ll left the laptop at office once
after enrol the process of encryption. By next morning the process will be
successfully done and it will be ready to deliver. Before enrol the Symantec
encryption I need to run scan disk in order to fix errors in files or cluster.

3.1.4 Hardware and software Troubleshooting

 Performing troubleshooting when problem persist in hardware and software.

I have to attend users who request to check on their PC’s for hardware and
software troubleshooting. Sometimes the problem will be settled in user place.
Usually if it something related to hardware I’ll bring it back to my department and
will have a look on it. On severe hardware issues or failure I’ll contact vendor for
further assistant. Software problems will usually manage to solve all by myself at
user site nor by remote user from my place.

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Hardware Troubleshoot (CPU Fan Repair)

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 3.1.5 PC and Laptop complete setup

 Complete PC or Laptop setup and delivery

I’ll be assigned to setup new PC or Laptop according to PO that I receive. All I

need to do is to configure the pre-OS which is Windows 7 Pro. I need to install all
the standard software and backup and transfer user files and folder back to the
new configured PC. Since Symantec encryption is only performed in laptop, I
only need to enrol Symantec encryption to new laptops once after perform backup
and transfer. Lastly I need to add printer and join domain to user for their further
use once after delivered.

3.2 Experience Gained

3.2.1 Knowledge that I gained from supervisor, staff and references

during the training.

 Supervisor
My host supervisor during my trainee programme was Miss Liew Yuen Ching, I
have learnt a lot from her during my internship. She was very helpful, patient and
gave me a good guidance throughout my internship program. She always answers
my question regarding works without any dew. I have learnt to manage my time
and finishes my works on time.

 Staff
They are few staffs who work in e-Genting Technical Support department. They
have helped me preparing the External Grant Handbook, they have shared
required information for my work on completing the handbook. I have gained a
lot of experience like making own decision, problem solving, the ability to plan,
organize and prioritize work. They gave me the real feel of real-life working
environment for this whole 3 months of trainee program.

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  References
There is quite number of references I used to cope up with my work. My seniors
and Mr.Google (Google search Engine).

3.2.2 Equipment used to complete the assignment

 Hardware (Troubleshooting)
RAM, Motherboard, Graphic Card, Internal CPU Fan, Keyboard, Mouse,
Charger, Wires
 Software (installation)
Remedy, SAP, 7-zip, Adobe Photoshop, Adobe Reader, Microsoft Office standard
2007, Java 7 updates 51, Right fax.

3.2.3 Duration to complete user case.

 Hardware Troubleshoot
Duration to complete per Hardware: 1 week

 Software Troubleshoot

Duration to complete per Software: 2 days (max: 1 week)

 PC complete Setup

Duration to complete per PC: 3 days (max: 1 week)

 Symantec Encryption
Duration to complete per laptop: 2 days

 PC migration
Duration to complete per PC: 1 day (within hours)

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3.3 Problem that occur

 User Case

Problem: Too many user log cases a day

Solution: remote user PC from our place

 Project

Problem: Manually perform Migration

Solution: Cloning

 Troubleshooting

Problem: Hardware failure

Solution: Fill up service form for replacement / contact vendor

 Complete Setup

Problem: Printer / server problem

Solution: Contact MST team regarding server issues

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WORK EXPERIENCE

 Time Management
-learn to manage my time effectively

 Build up confidence level

-have the confidence in doing things and improved my communication, problem-solving
Skills.

 Good exposure in technical work and office.

-perform migration and encryption, troubleshooting hardware and software and handle user
Case.

 Cooperation and staff help

-performing most of things with the guidance of seniors

 Exposure to cloning.
-learnt to clone OEM windows 7 Pro to many PC.

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CONCLUSION/ RECOMMENDATION

Recommendation for the e-Genting Holding Sdn. Bhd.

e-Genting Holding Sdn. Bhd. is a great learning company for interns. It helps to improve and
develops working skills. I will definitely recommend e-Genting to all interns and I hope they
keep hiring interns with different educational background, to help build and improve their
knowledge apart from their studies.

Recommendation for University Tenaga Nasional

I would like to recommend Uniten, to extend the duration of internship program from 3 months
to 6 months. This is because most of the companies are afraid to hire interns due to risk of giving
long pending projects. Besides that, I would also like to recommend Uniten, to move backward
this industrial training subject to final year, final semester. This is because most of the company
are expecting interns to be a final year students due to the reason they might needing them to
work there as permanent staff. I hope Uniten will consider on all of these recommendation given
here.

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REFERENCES

1) http://www.genting.com/
1) http://www.gentingmalaysia.com/mission.htm
2) http://www.gentingmalaysia.com/malaysia.htm
3) http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=219
96186
4) http://announcements.bursamalaysia.com/edms/edmswebh.nsf/all/482576120041BDAA
48257933003927C7/$File/Acquisition%20of%20E-
Genting%20Holdings%20Sdn%20Bhd%20and%20Ascend%20International%20Hold
ings%20Limited.pdf
5) https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&ua
ct=8&ved=0CCoQFjAA&url=http%3A%2F%2Fjob-
search.jobstreet.com.my%2Fmalaysia%2Fcompany%2Fe-genting-sdn-bhd-
jobs%2F&ei=G1tyU7m_G8Xt8AWA04LwDQ&usg=AFQjCNEiiBM7vTnT52pBSZPv
N_9ZoGKrEQ&sig2=p7Q0CiH4QUxohilaZ-oK7g&bvm=bv.66330100,d.dGc

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APPENDICES

LIST OF PHOTOGRAPHS

User locked case in Remedy

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Attempt to join domain in migrated PC

Add mailbox to user Outlook

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Blue screen of death in user PC

Application error

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Expended version of Remedy Software

Cytrix web based application to run Siebel software in windows 7

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List of server printers

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