Professional Documents
Culture Documents
2021 Citizen Charter 2nd Edition
2021 Citizen Charter 2nd Edition
2021 Citizen Charter 2nd Edition
ENERGY
CITIZEN’S CHARTER
2021 (2nd Edition)
II. Vision:
We at the Department of Energy, in partnership with our stakeholders,
shall improve the quality of life of the Filipino by formulating and
implementing policies and programs to ensure sustainable, stable,
secure, sufficient, accessible and reasonably-priced energy.
In pursuit of this mission, we commit to render efficient service with
utmost integrity and professionalism.
III. Mission:
A globally-competitive DOE powering up Filipino communities through
clean, efficient, robust and sustainable energy systems that will create
wealth, propel industries and transform the lives of men and women and
the generations to come.
❉ ✁2021
DOE ✂✄✂☎ Citizen’s
✆ITIZE N ✝S ✆Charter
HA RTE R II
❉ ✁ ✂✄✂☎ ✆ITIZE N ✝S ✆HA RTE R III
TABLE
Table of OF CONTENTS
Contents
EnergyEfficiency
Energy Policy and Planning
and Bureau
Conservation Program Management and Technology Promotion Division
External Services
Planning Division
Data Request Process………………...………………………………………………………………………………………….……… 313
Issuance for CEPNS for Commercial Phase Transactions………………………………………………….…………….. 314
Issuance for CEPNS for Pre-Development Phase Transactions………………………………………….……………. 315
Data Request Process…………………………………………………………………………………………...………………………… 316
Policy Formulation
Alternative
(Alternative Fuels
Fuels andEnergy
andand Research
Energy Division
Technology
Technology Division Division
Provision of Key Energy Statistic Data and other
Energy-Related Indicators/Information to Various Clients………………………………………………………… 318
Provision and
Energy Efficiency of Key Energy StatisticPublic
Conservation Data and otherManagement Division
Sector
Energy-Related Indicators/Information to Various Clients………………………………………………………… 320
Internal Services
Provision of Data / Information to Various Bureaus / Offices / Units……………………………..……………... 323
ENERGY POLICYProvisionAND
of Data / Information
PLANNING to Various Bureau / Offices / Units……………………………………………….
BUREAU 325
Provision of Policy / Position Papers in Response to
External Services
Energy Related Policies, Plans and Programs Implemented by
Planning Division
the DOE and Other Agencies and Institutions (Local and International)……………………………………… 327
(ERDB)
7. Issuance of Certificate of
Compliance for Coal 20 Working Days Highly Technical
Importation (CoC-CI)
8. Issuance of Notice of
Award for Coal Operating
Contract (COC) under the
Philippine Conventional 20 Working Days Highly Technical
Energy Contracting
Program (PCECP) for
Coal
9. Issuance of Certificate of Coal
Trader Accreditation (CTA) 20 Working Days Highly Technical
External Services
Note:
If technical
requirements
Note:
If legal Division Chief,
requirements Conventional
are not 2 Working Energy Legal
satisfied: DOE Days Services
informs or Division
sends letter to (CELSD)
Service
Contractor
giving reason
for disapproval
3.6 Endorsement Division Chief,
for Clearance CELSD &
1 Working Day
Director Legal
Services
3.7 Clearance for
TEC; If cleared:
TEC Approval
Note:
Supervising
If not cleared:
7 Working Undersecretary /
DOE informs or
Days Office of the
sends letter to
Secretary
Service
Contractor
indicating the
reason for
disapproval
3.8 Signing of TEC
& Transmittal to
Director,
the Records 1 Working Day
ERDB
Section for
Releasing
3.9 Authentication Division Chief,
1 Working Day
(DOE Dry Seal) Records
Retention of
duplicate copy
Total Number of Days 20 Working Days
Note: Petroleum
If incomplete 2 Working Resources
requirements, Days Development
DOE informs or Division (PRDD)
sends letter to
applicant to
complete
requirements for
resubmission
a. Participation/av Depending on
ailability of availability and PRDD /
applicant onsite; response of DOE Field Office
b. Accessibility of the Applicant
area;
c. Safety; and/or
d. Recommendati
on from DOE
Field Office
None
If any one of these
considerations is
not met, PRDD will
officially notify the
Client that further
Investigation and
sampling could not
be conducted.
3. Accompany DOE 3.1 Field Investigation
personnel during and Sampling
conduct of (inclusive of travel 10 Working PRDD / ERTLS /
investigation and time) Days DOE Field Office
sampling
3.2 Laboratory
Depending on
analysis and
laboratory ERTLS
transmittal of
analysis
Results to ERDB
3.3 Prepare letter to
3 Working
Applicant; Results ERDB Director,
Days
ready for release PRDD
to client
Total Number of Days 20 Working Days
External Services
5. For Sale:
a. Documents evidencing the
consummation of such sale, including Client
the proper reporting or remittance of
gain, as may be as applicable.
6. Copy of Official Receipt or validated deposit DOE-Treasury Division or bank
slip for the payment of application and permit Application Fee Php 750.00
fees
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submission of 1.1 RMD receives the
Records Officer
Complete complete documents with 1 Working Day
RMD
Documents with
(To be
submitted by
the applicant
on or before
1100H of the
60th calendar
day after date
of publication)
2.2 REC and TWG
conducts the
Opening of
Application
1 Working Day
Documents
(1300H on the
final day of
submission of
documents)
2.3 REC and TWG
conducts Legal,
REC & TWG
Technical and
Financial 6 Working Days
evaluation of the
submitted
applications
2.4 REC and TWG
endorses the
highest ranked
and compliant 1 Working Day
applicant to the
Assistant
Secretary
2.5 Assistant
Secretary
reviews and
2 Working Days
evaluates the
highest ranked
applicant Assistant
2.6 Assistant Secretary
Secretary
endorses the
1 Working Day
highest ranked
applicant to the
Undersecretary
2.7 Undersecretary
2 Working Days Undersecretary
reviews and
(REMB)
Classification:
Type of Transaction: Government-2-Business
Who May Avail: Registered RE Developers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. A duly accomplished and sworn application
EVOSS Website
with emphasis on service record;
2. Endorsement from the RE Developer;
3. Two (2) pieces of 2" X 2" size pictures (any
Provided by Applicant
color) taken not less than three (3) months at
the time of application; and
4. Proof of Payment of processing fee
(Php550.00 or subject to the DOE-Approved Provided by Applicant
Schedule of Fees and Charges)
5. Proof of qualification (For new applicants
only):
a. For duly licensed engineer: Valid PRC
license, Certificate of Employment
showing at least two (2) years actual
experience in occupational safety in the
RE industry, and Basic Occupational
Safety and Health (BOSH) Training
Certificate;
Provided by Applicant
b. For Degree holder or two years in
college: Diploma or Transcript of
Records, Certificate of Employment
showing at least five (5) years actual
experience in occupational safety in the
RE industry, and BOSH Training
Certificate; and
Note:
If failure to pay
within three (3)
working days, the
Applicant will
receive notification
of disqualification
4.1 REMB concerned
Division conducts
Technical
Evaluation
Chief,
4.2 REMB 5 Calendar
Concerned
Concerned Days
Division
Division endorses
the Application to
the REMB
Director
4.3 REMB Director
5 Calendar Director,
acts on the
Days REMB
Application
4.4 If qualified, REMB
concerned
Division uploads
a copy of the
Approved Safety Chief,
1 Calendar
Officer’s Permit Concerned
Day
and notifies the Division
Applicant of the
approval of the
Safety Officer’s
Permit
4.5 If disqualified,
REMB thru
EVOSS notifies
the Applicant on
the
disqualification
Total Number of Days 11 Calendar Days
2.1.2
If submission is
incomplete,
REMB thru
EVOSS notifies
the RE
Developer to
submit the
complete
documents
3. RE Developer 3.1 If the submission
resubmits the is complete,
updated the Concerned
application Division/Services
conducts
simultaneous
Technical, Legal,
Financial
Evaluations,
whichever is
applicable
3.1.1
If RE Developer
is qualified for the
revision of the
work program,
REMB
Concerned
Division thru the
REMB Director
endorses the
recommendation Director,
to the Renewable
2 Calendar
Supervising Asst. Energy
Days
Secretary Management
3.1.2 Bureau
If RE Developer
is not qualified for
the revision of
the
work program,
REMB thru
EVOSS notifies
the Applicant to
submit within 30
Calendar Days
4. RE Developer 4.1 Concerned
submits the rectified Division/Services Chief,
documents conducts 3 Calendar Concerned
simultaneous Days Division and
Technical, Legal, Services
Financial
Note:
Disapproval of
the request if the
applicant did not
comply within the
prescribed period
Then, it submits
thru the EVOSS
system the
documentary
requirements
1.1 Concerned
REMB Division
checks the
completeness
and consistency
of the
submission:
1.1.1
If complete,
REMB
Concerned 3 Working Chief,
Division uploads Days Concerned REMB
the Order of Division
Payment thru
EVOSS system;
or
1.1.2
If incomplete,
REMB
Concerned
Division thru
EVOSS notifies
the RE
The process
continues until
such time that
the RE developer
submits the
complete set of
application
documents.
3. Applicant pays PHP 4,350.00
thru the online or subject to
payment facility the DOE
3 Working
or other modes Approved RE Developer
Days
of payment, and Schedule of
upload the proof Fees and
of payment thru Charges
4.3.2
If disapprove, the
Assistant
Secretary
supervising LS
returns to REMB
Concerned
Division for
further action.
4.4 Assistant
Secretary
supervising
REMB conducts
CSW:
4.4.1
If approve, the
Assistant
Secretary
supervising
REMB endorses Assistant
2 Calendar
to Secretary
Days
Undersecretary supervising REMB
supervising
REMB for CSW;
or
4.4.2
If disapprove, the
Assistant
Secretary
supervising
REMB returns to
4.5.1
If approve, the
Undersecretary
supervising
REMB endorses
to the Secretary 2 Calendar Undersecretary
for approval; or Days supervising REMB
4.5.2
If disapprove, the
Undersecretary
supervising
REMB returns to
REMB
Concerned
Division for
further action.
4.6.2
If disapprove, the
Secretary returns
to REMB
Concerned
Division for
further action.
4.7 REMB
Concerned
2 Calendar Chief, Concerned
Division thru
Days REMB Division
EVOSS System
uploads the
*must be filed within ten (10) working days from the Applicant
applicant’s receipt of notice of termination
2. Supporting documents to the justification on
grounds for termination
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. RE Developer
chooses an RE Project
from the List in
EVOSS associated to
the Company
2. RE Developer submits 2.1 Concerned REMB
online thru the EVOSS Division checks
Chief,
system the complete the completeness
Concerned
set of documentary of the submission
REMB Division
requirements within three (3)
working days
2.1.1 Chief,
14 Calendar
If the submission is Concerned
Days
complete, Division
3.2 REMB
Concerned
Division thru the
REMB Director
endorses the
Director,
recommendation
REMB
to the
Supervising Asst.
Secretary of
REMB for
concurrence
3.3 Supv. Assistant
Secretary acts on
the
recommendation
3.3.1
If concurred,
endorse to the
Supv.
Undersecretary
for concurrence
3.3.2
If not concurred,
REMB concerned
Division thru 6 Calendar
EVOSS notifies Days
the RE Developer
on the
disapproval
3.4 Supv.
Undersecretary
acts on the
recommendation
3.4.1
If concurred,
REMB concerned
Division prepares
the RE Contract
under the new
template and
notifies thru
EVOSS the RE
Developer to pre-
sign the contract
Note:
Failure to pre-
sign the RE
contract,
application will be
Note: Processing
If failure to pay within Fee –
three (3) working Php 6.50 /
days, the Applicant hectare
will receive
notification of Hydro and
disqualification Ocean –
Application
Fee –
Php 1,000.00
Processing
Fee –
Php 23, 850.00
Biomass –
Application
and
Processing
Fees –
Php 12,650.00
4.1 REMB routes
the application
to LS and FS
for the
simultaneous
Technical,
Legal, and 5 Calendar
Financial Days Concerned
evaluation. REMB
REMB then Division/LS/FS
consolidates the
evaluation
results.
4.1.1 4 Calendar
If the Days
Note:
If applicant fails
to pay signing
fee, RE
application is
deemed
abandoned.
7. Applicant pays the 7.1 If payment is
signing fee made, REMB
uploads a copy 1 Calendar
of the signed Day
and notarized
RE contract
8. Applicant picks-up the
signed and notarized
RE contract
Total Number of Days 28 Calendar Days
1Solar projects that are covered by a valid Solar Energy Service Contracts and awarded in accordance with the
old guidelines.
2.1.1
If complete,
REMB Concerned
Division endorses
thru email to
ITMS and LS the
submitted
documents for RE Developer;
appropriate action 3 (Working
(Day 1); or Days) Chief,
2.1.2 REMB Concerned
If incomplete, Division
REMB Concerned
Division thru
EVOSS notifies
the RE Developer
to submit the
complete
documents.
The process
continues until
such time that the
RE developer
submits the
complete set of
(OIMB)
TRANSACTION
PROCESS DURATION
CLASSIFICATION
EXTERNAL SERVICES
1. Issuance of Acknowledgement of
Notice to Denature Imported 3 Working Days Simple
Bioethanol
2. Acknowledgement to Import LNG
and/or Supply and Transport of Natural 7 Working Days Complex
Gas
3. Accreditation to Import LNG and/or
7 Working Days Complex
Supply and Transport of Natural Gas
4. Issuance of Acknowledgement for the
Compliance of Prior Notice
Requirement for Business Engagement 7 Working Days Complex
in the Downstream Oil Industry as
Hauling Services
5. Notice of International Bunkering of
7 Working Days Complex
Petroleum Products
6. Issuance of Acknowledgement for the
Compliance of Prior Notice
7 Working Days Complex
Requirement for Business Engagement
in the Downstream Oil Industry
7. Issuance of Certificate of Accreditation
as a Downstream Oil Industry (DOI) 7 Working Days Complex
Biofuel Participant
8. Issuance of Acknowledgement of
Notice to Purchase Locally-Sourced 7 Working Days Complex
Biofuels
9. Issuance of Acknowledgement for the
Compliance of Prior Notice
Requirement for Lube Business 7 Working Days Complex
Engagement in the Downstream Oil
Industry
10. Issuance of Acknowledgement Letter to
Notice of Crude Oil/Petroleum Products 7 Working Days Complex
Importation and Exportation
11. Issuance of Acknowledgement Letter of
Notice to Import Lubes, Greases and 7 Working Days Complex
other Petroleum Products
12. Issuance of Acknowledgement of
Notice to Sell or Purchase Imported 7 Working Days Complex
Bioethanol
13. Notice of Local Purchase / Supply Sale
7 Working Days Complex
of Petroleum Products
14. Issuance of Certification for Hauler 7 Working Days Complex
INTERNAL SERVICE
1. Request from other Agencies, Bureaus
and Services for Oil Industry Data / 7 Working Days Complex
Statistics / Information
External Services
3.1. Business Registration from SEC/DTI Securities and Exchange Commission (SEC) /
(1 copy) Department of Trade and Industry (DTI)
3.2. Business/Mayor’s Permit (updated) (1
Local Government Unit
copy)
3.3. Bureau of Internal Revenue (BIR)
Bureau of Internal Revenue (BIR)
Registration. (1 copy)
3.4. Land Transportation Office (LTO) OR
and CR (1 copy per vehicle) Land Transportation Office (LTO)
Notification (via
mail or e-mail or
phone call) is
within three (3)
days.
3.6 Review and
recommend
approval of the
evaluated Supv. SRS,
application/ Respective
Acknowledgment Division
letter to applicant
and recommend
approval
3.7 Review and
Division Chief,
endorse to OBD
Respective
for approval of
Division
the evaluated
Notification (via
mail or e-mail or
phone call) is
within three (3)
days.
3.7 Review and
recommend
SRS,
approval of the
OICMD
evaluated
application/
Notification via
mail or e-mail or
phone call is within
three (3) days.
3.7 Review and
recommend
approval of the
evaluated Supv. SRS,
application/ Respective
Acknowledgment Division
letter to applicant
and recommend
approval
3.8 Review and
endorse to OBD
for approval of
the evaluated
Division Chief,
application/
OICMD
Acknowledgment
letter to applicant
and recommend
approval
3.9 Review and
endorse Assistant
application for Director,
Director’s OIMB-OD
approval
3.10 Review and
approval of
2 Working Days
Acknowledgeme Director,
nt letter to OIMB-OD
applicant as a
registered entity
3.11 Release of
Admin Staff,
signed
OIMB-OD
Acknowledgeme
NOTES:
1. Original copy of the above documents shall
be presented to OIMB for authentication
purposes Provided by applicant
2. If the applicant is a representative of the
corporation/company; Secretary’s
Certificate (for corporation) or notarized
3.3.1
File copy of the
application and Admin Staff,
action for Respective
safekeeping Division
3.3.2
Provide copy to
Records
Management
Division
Total Number of Days 7 Working Days
10. Authenticated copy of the valid Supply Agreement OIMB-registered distributor/ supplier
or original Supplier’s Certificate from an OIMB-
registered distributor/supplier with validity period (1
copy)
Notes:
1. Original copy of the above documents shall be
presented to OIMB for authentication purposes
2. If the applicant is a representative of the
corporation/company; Secretary’s Certificate (for
corporation) or notarized Authorization Letter (for
Notes:
Notification via
mail or e-mail or
phone call) is
within three (3)
days.
3.7 Review MOA, EC,
Acknowledgement
Letter and
recommend Supv. SRS,
approval for the Respective
issuance of MOA, Division
EC and
Acknowledgement
letter
3.8 Review MOA, EC,
Acknowledgement
Letter and
recommend Division Chief,
approval for the Respective
issuance of MOA, Division
EC and
Acknowledgement
letter
3.9 Review MOA, EC, 5 Working
Acknowledgement days Assistant
Letter and Director,
recommend OIMB-OD
approval for the
Notes:
1. Original copy of the above documents
shall be presented to OIMB for Applicant
authentication purposes
2. If the applicant is a representative of the
corporation/company; Secretary’s
Certificate (for corporation) or notarized
Authorization Letter (for company) shall
Applicant
be required indicating that the
applicant/person is authorized to transact
with DOE on behalf of the
corporation/company. (1 copy)
1.3 If incomplete,
return to client.
2. Filing of DOE 2.1 Checking of
SCC/COC database if LFRO
Admin. Division Chief or
Clearance of has record of
Fine, if Director,
No Pending pending case
applicable Legal Services
Case to Legal
Services
2.2 If no pending case,
note continue
processing of COC
2.3 If with pending
case, note hold in
abeyance
processing of COC
3. Filing of 3.1 Issuance of order
application to of payment for
Oil Industry fees (treasury) and Staff,
Management order of Oil Industry
None
Bureau submission Management
(Records Bureau
Management
Division)
4. Payment of 4.1 Processing of Ack. of
Applicable payment and Notice –
fees issuance of Official Php 500.00
Collecting Officer,
Receipt
Treasury Division
Application
Fee –
Php. 3000.00
5. Submission of 5.1 Official
application to Acceptance of
Records Officer,
Records application 0.5 Working Day
RMD
Management
Division
5.1.1 N/A
Endorsement of
application to
OIMB
5.2 Receipt of 9.5 Working Admin Staff,
application and Days OIMB-OD
1.2 If mailed,
applicant shall be
notified
accordingly by
the Division
concerned
1.2.1
One (1) time
letter if
incomplete for
the first time. If
2.1.2
If with pending
case, inform the
applicant to pay
the penalties to
Treasury Division
2.2 Subject to Legal
Clearance (Hold
processing of
application /
continue
processing but
hold release of
SCC)
3. Payment of 3.1 Processing of Ackt of
applicable fees payment and Notice /
issuance of Engageme
Official Receipt nt on the
DOI – Php
500.00
SCC for
LPG Est.
for 3 years
(New Cashier
Application) Treasury
– Php
3000.00
SCC for
LPG est.
for 3 years
(Renewal)
– Php
2500.00
Internal Service
(EPIMB)
External Services
Who May Avail: Generation Companies preparing for construction of power plant
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of request addressed to the Electric
Power Industry Management Bureau
(EPIMB) Director (indicating the specific
purpose to purchase / possession of the
explosives / explosive ingredients / controlled
chemicals and the detailed information on the
name of chemicals / explosive ingredients /
explosives, quantities, etc., which will be
used in the power plant construction /
preparatory activities;
10.2.1
Notarized Certification from the company
signed by the President or Treasurer of
the Company with the following
information:
10.2.2
Notarized Loan Agreement and
Certification from the Bank indicating that
the Bank approves the total loan amount
that will partially finance development
and construction of the project.
2.2 Preparation of
letter of
approval and
memorandum
endorsing the
letter of
approval
2.3 Review and
endorsement of
the 1 Calendar Day
memorandum Chief,
and letter of PPDD
approval to the
EPIMB
Directors
External Services
External Services
Php 1,000.00
(1MW to
less than
10MW)
Maximum of
Php
Collection Officer,
NI
10,000.00 or Treasury Division
Php 100.00
per MW of
installed
capacity
whichever
is higher for
10MW and
above
2.3 Validation of
payment (If
payment is
insufficient,
Staff,
application will 1 Working Day
REAMD
be terminated
and applicant
may request for
refund.
2.4 Prepare the
Staff, REAMD
QTP-COE
2.5 Review and 3 Calendar
endorse the Days Chief, REAMD
QTP-COE
(EUMB)
TRANSATION
PROCESS DURATION
CLASSIFICATION
EXTERNAL SERVICES
Energy Efficiency and Conservation Performance Regulation
and Enforcement Division (EPRED)
1. Processing of Application for Company
Registration under the Philippine Energy 3 Working Days Simple
Labeling Program (PELP)
2. Issuance of Energy Label for Products
Registered under the Philippine Energy 3 Working Days Simple
Labeling Program (PELP)
3. Processing of Application for Product
Registration under the Philippine Energy 7 Working Days Complex
Labeling Program (PELP)
Energy Efficiency and Conservation Program Management and
Technology Promotion Division (EPMPD)
1. Issuance of Certificate for Registered
Energy Service Company (ESCO) 7 Working Days Complex
External Services
External Services
7. Company Ownership/Management
Order of payment can be secured from
8. Proof of payment of the Application Fee
EPMPD
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
*Processing time of the application will be placed on-hold until completion of the required documents and payment for the said processing.
*Processing time of the application will be placed on-hold until completion of the required documents and payment for the said processing.
*Processing time of the application will be placed on-hold until completion of the required documents and payment for the said processing.
The Director
Form can be secured from the DOE website
Energy Utilization Management Bureau
Department of Energy
Energy Center, Rizal Drive, Bonifacio
Global City, Taguig City
2. Application Form (Annex B)
3. Copy of DOE issued Certificate of
Registered ESCO or Certified ESCO
4. Copy of Energy Audit Report duly Applicant
signed by a DOE Registered or Certified
Energy Auditor
5. Project Profile (Annex C) Form can be secured from the DOE website
6. Copy of Project Contract or Energy
Saving Performance Guarantee Applicant
Contract
The Director
Energy Utilization Management Bureau Form can be secured from the DOE website
Department of Energy
Energy Center, Rizal Drive, Bonifacio
Global City, Taguig City
2. Application Form (Annex B)
3. Certified True Copy of the Documents on
Corporate Personality
*Processing time of the application will be placed on-hold until completion of the required documents and payment for the said processing.
External Services
External Services
(EPPB)
TRANSACTION
PROCESS DURATION
CLASSIFICATION
EXTERNAL SERVICES
Planning Division (PD)
1. Data Request Processa 3 Working Days Simple
2. Issuance for CEPNS for Commercial
3 Working Days Simple
Phase Transactions
3. Issuance for CEPNS for Pre-
3 Working Days Simple
Development Phase Transactions
4. Data Request Processb 7 Working Days Complex
Policy Formulation and Research Division (PFRD)
1. Provision of Key Energy Statistic Data
and other Energy-Related 3 Working Days Simple
Indicators/Information to Various Clientsc
INTERNAL SERVICES
1. Provision of Data / Information to
3 Working Days Simple
Various Bureaus / Offices / Unitse
2. Provision of Data / Information to
7 Working Days Complex
Various Bureau / Offices / Unitsf
3. Provision of Policy / Position Papers in
Response to Energy Related Policies,
Plans and Programs Implemented by the 20 Working Days Highly Technical
DOE and Other Agencies and
Institutions (Local and International)g,h
a
Data available with PD
b Data requested will be gathered from other units and will need further processing
c Data available with PFRD
d Data requested need further processing and analysis
e Data / Information requested available in the EPPB
f Data / Information requested available in the EPPB
g Data / Information requested will be gathered from different units/ bureaus
h Request for Position Papers / presentations on energy issues
DOE 2021
DOECitizen's CharterCharter
2021 Citizen's 346
337
Energy Planning and Policy Bureau
(Planning Division and Energy Investment
Coordinating Council)
External Services
b
Data requested will be gathered from other unit/s
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 341 350
Energy Planning and Policy Bureau
(Policy Formulation and Research Division)
External Services
a. Data
Research
b. Coordination
with
Concerned
Units
c. Consolidatio
n of inputs
1.8 Review /
Endorsement Chief SRS,
for Approval of PFRD
Output
1.9 Approval of Director,
Output EPPB
1.10 Recording / 1.5 Working
Clerk /
Transmittal of Days
Concerned Staff
Output
/ Client,
(Logbook /
PFRD
DTS)
Total Number of Days 20 Working Days
5
Data requested need further research, processing and analysis
6
Included personal messages through text message, viber and messenger from the
researchers
7
If the level of approval is director level, the DC is the endorser
8
if the data requested is included as part of the international commitment with focal personnel involved in the data sharing, no need
for the review of the Director (Please see the Operational Procedure on the Access on the core process flow data provision of
EPPB QMS Manual)
Internal Services
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 353 362
ENERGY RESEARCH TESTING AND LABORATORY
SERVICES
(ERTLS)
TRANSACTION
PROCESS DURATION
CLASSIFICATION
EXTERNAL SERVICES
Geoscientific Research and Fuel Testing Laboratory Division
(GRFTLD)
1. Issuance of Geological /
Chemical Laboratory Test 12 Working Days Highly Technical
Report
Lighting and Appliance Testing Laboratory (LATL)
1. Processing of Request for
Validation of Energy Labels
Simple
a. Online Validation 3 Working Days
b. Manual Validation 4.5 Working Days
2. Issuance of Inspection
Report for Generic Models / 5 Working Days Complex
Exempted Appliances
3. Processing of Endorsed
Energy Performance Test
5 Working Days Complex
Report from Other
Laboratory
6.5 Working Days
4. Issuance of Calibration
(Electrical Instruments)
Certificate for Electrical,
Complex
Temperature and Energy-
7 Working Days
Monitoring Instruments
(Temperature Instruments)
5. Issuance of Energy
Performance Test Report for Depending on the
Highly Technical
Lighting Products and Other Performance Test
Devices
6. Issuance of Energy
Performance Test Report for
Appliance and Equipment
a. Air Conditioner 5.5 Working Days Highly Technical
b. Television 5.5 Working Days
c. Clothes Washer 12.5 Working Days
d. Refrigerator 21.5 Working Days
External Services
DOE 2021
DOE Citizen's
2021 Charter
Citizen's Charter 360 369
Analysis of Liquefied Petroleum Gas (8 additional 3 days for every 2 samples in excess of 8
samples) samples
Geology Section
*Minimum of 10 working days per every one (1)
Micropaleontological and Petrographic
sample. Duration of analysis will depend on the
Analysis
condition of the samples received.
Remarks: Upon the occurrence of any force majeure event, the laboratory shall promptly inform the
customer specifying the cause of delay of sample analysis in accordance with GRFTL Communication
Plan.
External Services
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 364 373
and OR number
to validation of
energy labels
form
3.2 For online
validation, LATL
staff files the
printed
validation
request form,
official receipt,
and order of
payment
For manual
validation, LATL
staff copies the
Oop Number
and OR
Number to
validation of
energy labels
form
3.3 For manual
validation, LATL
staff assigns
control number
to the validation
of energy labels
form
4. For online and manual 4.1 For online and
validation, wait for the manual
completion of service. validation, LATL
staff validates
For online validation, if the prototype
there is a correction in energy label For Air
the details, customer Conditioner –
resubmits the corrected Correspon 5 prototype
4.1 For online ding fees energy labels
validation request form validation, if
to LATL through email should per day SRS / SRA /
prototype already For Lab Tech. II,
or phone call. energy label is have been Refrigerator LATL
for correction, paid in – 5 prototype
Note: LATL staff step 2 energy labels
a. Please refer to the informs per day
corresponding days in customer of
the “Processing Time” correction.
column. LATL staff files
the document
b. Wait for DOE-LATL’s with
advice/notice for the error/correction.
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 365 374
issuance / releasing of 4.2 For online and
Energy Label. The client manual
may also call DOE-LATL validation, LATL 0.5 Working Sr. SRS /
for updates on the staff reviews Day (for online Supervising
status of service. and and manual SRS,
recommends validation) LATL
approval of the
energy label
4.3 Approves the 0.5 Working
energy label Day (for online Chief SRS,
and manual LATL
validation)
5. For manual validation, if 5.1 If prototype
there’s a correction in energy label is
the details (e.g. wrong for correction,
input in the label, wrong LATL staff
0.5 Working
color and size of energy informs SRS / SRA /
Day (for
label), customer returns customer of Lab Tech. II,
manual
to LATL office to re- correction. LATL
validation)
submit the corrected LATL staff files
energy label the document N/A
with
error/correction
5.2 LATL staff
reviews and 0.5 Working
recommends Day (for Chief SRS,
approval of the manual LATL
corrected validation)
energy label
6. For online validation, 6.1. For online
download prototype validation, LATL
energy label. staff informs
customer that
For manual validation, energy label is
customer claims the ready for 0.5 Working
Lab. Tech II /
approved energy label download Day (for
N/A SRS I / SRS II /
to LATL office manual
Sr. SRS, LATL
For manual validation)
validation, LATL
staff releases to
customer the
approved
energy label
Total Number of Days Online Validation – 3 Working Days
Manual Validation – 4.5 Working Days
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 366 375
Issuance of Inspection Report for Generic Models / Exempted
Appliances
Inspection of generic models / exempted products are services related to ES&L
program rendered by LATL. This includes generic models / exempted products
for air conditioners, refrigerators, clothes washers and televisions.
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 368 377
7.2 LATL staff Inspection of
compares Clothes
generic model Washer – 5
to its base units per 1
model by Working Day
referring to Inspection of
reports Television –
submitted by 5 units per 1
the third-party Working Day
laboratory or
the actual base
model brought
by the client.
7.3 If generic model
is the same as
its base model,
client will sign
and conforme to
the Inspection
Forms.
Note: If found
not generic to
base model,
LATL staff will
inform the
client.
7.4 If unit is
requested for
inspection of
exempted
product, LATL
staff verifies if it
is exempted or
not.
Note: If found
not to be
exempted,
LATL staff
informs the
client.
8. Wait for the completion 8.1 Prepares the
Corresponding 3 Working SRS / SRA /
of services of product individual
fees should Days Lab Tech. II,
being inspected. inspection already have LATL
report
DOE 2021
DOE 2021 Citizen's
Citizen's Charter
Charter 369 378
Note: 8.2 Prepares and been paid in
approves the step 5
a. Please refer to the summary matrix Sr. SRS /
corresponding days in of individual Supervising
the “Processing Time” inspection SRS,
column report. Prepares LATL
the transmittal
b. Wait for DOE-LATL’s letter.
advice/notice for the 8.3 Approves and
issuance / releasing of signs transmittal
Inspection Report. The letter Chief SRS /
client may also call Director,
DOE-LATL for updates LATL
on the status of
service.
9. Claim inspection report 9.1 Inspects
and retrieve inspection report/s ready SRS / SRA /
sample at DOE-LATL for release N/A Lab Tech. II,
LATL
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 370 379
Processing of Endorsed Energy Performance Test Report
from Other Laboratory
Evaluation of endorsed test report from other laboratory is a service related to
ES&L program rendered by LATL. This includes evaluation of endorsed test
report for air conditioners, refrigerators, clothes washers and televisions.
Temperature
calibration – 5
points
Calibration of
Digital Power
Meter (DPM) Php
4,900.00
Calibration of
each additional
point
Php 350.00
Calibration of
Digital Multimeter
(DMM) up to 4 ½
Digital Resolution
Php 3,250.00 (5
points per Collection
parameter) 0.5 Working Officer,
Calibration of Day Treasury
each additional Division
point for DMM
Php 200.00
Calibration of
AC/DC
Voltmeters Php
1,950.00
Calibration of
each additional
point for AC/DC
Voltmeters Php
390.00
Calibration of
AC/DC
Ammeters Php
2,100.00
Calibration of
each additional
point for AC/DC
Ammeters Php
420.00
Calibration of
Ohmmeter
Php 1,950.00
Temperature
Instruments
PRT – 2 Working
Days per 5 points
RTD – 2 Working
Days per 5 points
LIG – 2 Working
Days per 5 points
Thermocouple – 2
Working Days per
5 points
5.2 Computation SRS I /
of uncertainty SRS II / Sr.
1.5 Working Days
of SRS,
measurement LATL
5.3 Preparation of
SRS II / Sr.
calibration
1 Working Day SRS,
certificate
LATL
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 380 389
2.3 Prepares and
generates the
Order of
Payment
(OoP)
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 385 394
–Temperature
Cycling Test
(TCT)
5.1.8 LED
157 to 250
lamps lumen
Calendar Days
maintenance
5.1.9 Electri
cal 7 Working
Measurements Days/ sample
(Other Electrical
Devices)
5.2 Prepare and
generate Test
Report/s
5.3 Review and
Approve Test Sr. SRS / Supv.
Report/s, and SRS,
prepares LATL
transmittal letter 3 Working
5.4 Approves and Days Chief SRS /
signs the Director,
transmittal letter LATL
6. Claim Test Report 6.1 Test Report
and retrieve test ready to be Lab. Tech II /
sample at DOE-LATL released None SRS,
(Informs LATL
/Notifies client)
Performance Tests Total Number of Days
Electrical and photometric characteristics of
5 Working Days
Omni-directional light sources zero ageing
Electrical and photometric characteristics
5 Working Days
luminaires
Electrical and photometric characteristics
5 Working Days
Roadway/Streetlights
Electrical a photometric characteristics of Omni-
directional light sources initial rating test with 9 Calendar Days
100 hours ageing
Endurance Test – Supply Switching Test (SST) 10 to 22 Calendar Days
DOE 2021
DOE 2021 Citizen's
Citizen's Charter
Charter 388 397
3. Submission of test 3.1 Receives test Lab. Tech II /
sample/s to DOE- sample/s SRS / SRA,
LATL LATL
4. Payment of testing 4.1 DOE Treasury Testing of Air
fee/s to DOE issues official Conditioner
Treasury receipt Php 12,400.00
Testing of
Clothes Washer
Php 24,400.00
Testing of
Refrigerator –
Complete Test
Php 24,400.00
Testing of
Refrigerator –
Partial Test Php
14,200.00
Ice Making Test Collection
(Optional) Php Officer,
8,000.00 Treasury
Freezing Division
Capacity 0.5 Working
(Optional) Php Day
8,000.00
Testing of
Television Php
4,700.00
Testing of
Cooking Stove
Php 6,500.00
Witness Testing
- Fixed Php
500.00
Witness Testing
- Variable Php
500.00
5. Present Official 5.1. Photocopies
Receipt (OR) given OR and other Lab. Tech II /
by DOE Treasury to documents for N/A SRS / SRA,
DOE-LATL filing LATL
6. Wait for the 6.1 Conducts the Corresponding Testing of Air
completion of Energy fees should Conditioners –
1 unit per 1
services of product Performance already have
working day
being tested. Test been paid in Testing of
step 4 Clothes
Note: according to Washer – 4
the type of Lab. Tech II /
a. Please refer to the units per 7
appliance / working days SRS / SRA,
corresponding
testing / Testing of LATL
number of days in
service Television – 4
the “Processing
units per 1
Time” column requested
working day
Refrigerator
b. Wait for DOE- storage
LATL’s temperature
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 389 398
advice/notice for test – 11
the issuance / working days
Refrigerator
releasing of Test
energy
Report/s. The client consumption
may also call DOE- test – 16
LATL for updates working days
on the status of Refrigerator
service. ice making
test – 11
working days
Refrigerator
freezing
capacity test –
11 working
days
6.2 Prepares Test Testing of Air
Report/s Conditioners –
1 unit per 1
working day
Testing of
Clothes
Washer – 2
working days
per unit Lab. Tech II /
Testing of SRS / SRA,
Television – 1
LATL
working days
per unit
Refrigerator
storage
temperature
test – 2
working days
per unit
6.3 Reviews /
Approves the SRS /
Test Result / 1 Working Supervising
Prepares the Day SRS,
transmittal letter LATL
Internal Services
(ITMS)
TRANSACTION
PROCESS DURATION
CLASSIFICATION
EXTERNAL SERVICES
Information Data Management Division (IDMD)
1. Provision of Energy Data &
0.5 Working Day Simple
Information
2. Provision of Energy Data &
Information (Researchers / 3 Working Days Simple
Investors)
3. Provision of Energy Data &
Information (SERVICE 3 Working Days Simple
CONTRACTORS)
Information Services Division (ISD)
1. Provision of Cartographic,
3 Working Days Simple
Infographic and Other Maps
2. Provision of Geomatics Information
3 Working Days Simple
and Services
3. Technical Evaluation of Small-Scale
Coal Mining (SSCM) Application 3 Working Days Simple
Area
4. Conduct / Technical Evaluation /
Approval of Coal Block Boundary 20 Working Days Highly Technical
Survey
INTERNAL SERVICES
Information Data Management Division (IDMD)
1. Provision of Energy Data &
0.5 Working Days Simple
Information Thru the DOE Library
2. Provision of Energy Data &
Information Thru Energy Data 0.5 Working Days Simple
Center (DOE Employees)
Information Technology Division (ITD)
1. Provision of ICT-related Support
3 Working Days Simple
Services
2. Uploading / Posting of Energy
Information thru the DOE 3 Working Days Simple
Website / Portal
External Services
DOE DOE
2021 2021 Citizen's
Citizen's Charter
Charter 399 408
Provision of Energy Data & Information (RESEARCHERS /
INVESTORS)
IDMD provides energy data and information to researchers, academe and investors
for their research and project recommendations through their evaluation and
assessment on their particular study and or for energy exploration and development.
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 400 409
type of data
requested, and
by the Chief of
IDMD or his duly
authorized
representative.
4. Pay data fees 4.1 Prepares Order
and charges of Payment
Schedule of
Note (For
Fees and
students): EDCP Staff
Charges
Data fees are
waived.
5. Sign 5.1 Approves the Director – ITMS,
confidentiality Confidentiality / IDMD Division
Terms and Chief,
/ conforme Conditions and or Supervising SRS
Transmittal
External Services
Survey plan
– Php 600.00
/plan
Fieldnotes,
computations
- Php 15.00
/sheet
Internal Services
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 413 422
Coal and Nuclear
Mineral
Resources
Development
Division
depending on the
type of data
requested, and
by the Chief of
Information and
Data
Management
Division (IDMD)
or his duly
authorized
representative.
More than 50
data items (10
Working Days)
3.2 Preparation of
data Supervising
SRS, EDCP
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 414 423
Information Technology Management Services
(Information Technology Division)
Internal Services
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 417 426
Uploading / Posting of Energy Information thru the DOE
Website / Portal
The DOE website is a virtual gateway to energy information and services
provided by various DOE Bureaus, Services and Units. It offers a wide array
of data, statistics, resources, and services accessible to the public.
DOE
DOE2021 Citizen's
2021 Charter
Citizen's Charter 419 428
ADMINISTRATIVE SERVICES
(AS)
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 420 429
SUMMARY
Administrative Services (AS)
TRANSACTION
PROCESS DURATION
CLASSIFICATION
EXTERNAL SERVICES
Records Management Division (RMD)
1. Authentication of Documents 0.75 Working Day Simple
Human Resource Management Division (HRMD)
1. Recruitment Procedure 60 Working Days Highly Technical
Treasury Division (TD)
1. Collection of Fees and Charges 0.2 Working Day Simple
2. Disbursement of Fund 2.84 Working Days Simple
Supply and Property Management Division (SPMD)
1. DOE Inspection and Acceptance of
Newly Acquired Property, Plant
and Equipment and Supplies thru 5 Working Days Simple
Purchase Order, Donation or
Development Assistance
2. DOE Disposal of Unserviceable
Properties thru Donation or
Transfer Without Cost to Other 19 Working Days Highly Technical
Government Entities, LGUs,
Schools or State Universities
INTERNAL SERVICES
Records Management Division (RMD)
1. Numbering and Monitoring of DOE
1 Working Day Simple
Issuances
2. Messengerial Delivery Service 1 Working Day Simple
3. Numbering of Travel Order /
1 Working Day Simple
Special Assignment
4. Mailing / Postal Services 1.25 Working Day Simple
5. Publication of DOE Issuances
a. 1-3 pages 5.38 Working Days
b. 4-5 pages 6.38 Working Days Complex
c. 6-10 pages 7.38 Working Days
d. 11 pages and more 9.38 Working Days
DOE
DOE 2021
2020 Citizen's
Citizen's Charter
Charter 421
DOE 2021 Citizen's Charter 430
3. Payment for Overtime Services 3.57 Working Days Simple
4. Provident Fund 6 Working Days Complex
5. Strategic Performance
Management System 10 Working Days Complex
(OPCR/IPCR)
6. Training and Development
13 Working Days Complex
Process and Procedure
7. Terminal Leave 16.22 Working Days Highly Technical
8. Program on Awards and Incentives
18 Working Days Highly Technical
for Service Excellence (PRAISE)
16 Working Days (Part I)
9. Magna Carta Highly Technical
20 Working Days (Part II)
Procurement Management Division (PMD)
1. Request for Certification of various
0.17 Working Day Simple
PMD Documents
2. Numbering and Monitoring of
1 Working Day Simple
Purchase Requests
3. Request for Inclusion in
2.29 Working Days Simple
Supplemental APP
4. Alternative Methods of
Procurement (AMP Sec. 53.9 -
Small Value Procurement, AMP 4.14 Working Days Simple
53.10-Lease of Real Property or
Venue)
5. Public Bidding 11.40 Working Days Complex
Supply and Property Management Division (SPMD)
1. DOE Requisition and Issue Slip
(RIS) of Supplies, Materials and 4 Working Days Simple
Property, Plant and Equipment
2. DOE Inspection and Acceptance of
Newly Acquired Property, Plant
and Equipment and Supplies thru 5 Working Days Simple
Purchase Order, Donation or
Development Assistance
3. DOE Officials and Employees
6 Working Days Simple
Property Accountability
4. DOE-wide Agency Procurement
14 Working Days Complex
Request (APR)
5. DOE Annual Physical Inventory of
48 Working Days Highly Technical
Property, Plant and Equipment
DOE 2021
DOE Citizen's
2021 Charter
Citizen's Charter 423432
DOE 2020 Citizen's Charter
Administrative Services
(Records Management Division)
External Services
DOE
DOE2021 Citizen's
2021 Charter
Citizen's Charter 426 435
DOE 2020 Citizen's Charter 394
Administrative Services
(Human Resource Management Division)
External Services
Note: 25 Working
Days
HRMA / Human
Submission of
Resource
complete
Management
application
Officer III / HRMO
documents must
IV,
be on or before
HRMD
the set deadline.
None
(see Application
Guide or ISO
Form: DOE-AS-
HRMD-QF-R14)
3. Preparation and
review of referral HRMA / HRMO III
memorandum 5 Working Days / HRMO IV /
and assessment HRMO V,
of qualified HRMD
applicants
4. Final approval of Director,
the AS Director 3 Working Days Administrative
Services
5. End-User End-User
12 Working
Evaluation Evaluation
Days
Committee
DOE
DOE2020
2021Citizen's Charter
Citizen's Charter 396
428
DOE 2021 Citizen's Charter 437
6. Verification of
submitted HRMO III,
2 Working Days
documents from HRMD
End-User
7. Pre-HRMPSB
deliberation and Director,
final review of AS
assessment 1 Working Day
HRMPSB
Secretariat
8. HRMPSB
deliberation 1 Working Day HRMPSB
meeting
9. Job Offer and HRMO III,
pre-employment HRMD
requirements 1 Working Day
Successful
Applicant
Total Number of Days 60 Working Days
*Prescribed duration for publication of vacant position by the CSC 2017 Omnibus Rules on Appointments and Other Human
Resource Actions (Revised July 2018)
External Services
Ack. Fee
AO I,
Certificate of 2 – 5 minutes
TD
Compliance
Fee
Signature
Bonus
Interest
Income
DOE2020
DOE 2021Citizen's
Citizen's Charter
Charter 431399
DOE 2021 Citizen's Charter 440
Data
Retrieval
Fee
Processing
Fee
Rental Fees
Printing /
Publication
Fee
Refund of
Excess
Cash
Advance
Transfer /
Assignment
of Contract
Reproductio
n Fee
Registration
Fee
Fines and
Penalties
Government
/ Production
Share
Bid /
Performance
Bond
Bidding
Documents
Remittance
of TCF
Accreditation
Fee
Retention
Fee
DOE2020
DOE 2021 Citizen's
Citizen's Charter
Charter 432
400
DOE 2021 Citizen's Charter 441
Disbursement of Fund
Disbursement of Funds representing payment to suppliers, service providers, salaries
and other remuneration of DOE Officials and employees, vehicle registrations,
insurance, remittances to GSIS, Philhealth, PAGIBIG & NHMFC, refund of
performance bond, provident loan and other obligations
DOE
DOE2020 Citizen's
2021 Charter
Citizen's Charter 402 443
Administrative Services
(Supply and Property Management Division)
External Services
DOE
DOE2021
DOE 2021Citizen's
2020 Citizen's Charter
Citizen'sCharter
Charter 445
436404
1.4 Submit to Supply
and Property
Management
Within the
Division the
delivery period
inspected items
specified in the
that are in Supplier
contract
compliance to the
contract.
DOE
DOE2020
2021Citizen's
Citizen'sCharter
Charter 407448
Administrative Services
(Records Management Division)
Internal Services
DOE
DOE2021 Citizen's
2021 Charter
Citizen's Charter 440 449
Numbering and Monitoring of DOE Issuances
DOE 2020
DOE 2021 Citizen'sCharter
Charter 442410
DOE 2021Citizen's
Citizen's Charter 451
1.4 Properly
accomplish RMD
Form No. 1(a) in
duplicate. One
(1) copy to be
submitted to the
RMD Records
Officer and one Staff,
(1) copy to be RMD
used as a guide
in delivery of
mails.
1.5 Deliver the Mails
according to their
scheduled day of
dispatching
1.6 Check if all mails
are delivered and Records Officer,
properly RMD
acknowledged
1.7 If there are mails
not received,
check the RMD Staff,
Form No. 1 the RMD
reason for non-
delivery
2. Receive duplicate 2.1 Coordinate and
copy of Form No. 1 inform the
duly signed and concerned
acknowledged by the office/bureaus/se
addressee rvices regarding
the mails being
received and
mails that are
returned to
sender or not
Records Officer,
delivered.
RMD
2.2 Update the MMS
based on the
information
indicated in the
RMD Form No. 1
2.3 Properly file
original RMD
Form No. 1 and
No. 1(a) for
reference
Total Number of Days 1 Working Day
DOE
DOE 2021 Citizen's
Citizen'sCharter
Charter 443411
DOE2020
2021 Citizen's Charter 452
Numbering of Travel Order / Special Assignment
DOE
DOE
DOE 2020
2021
2021Citizen's
Citizen's Charter
Charter
Citizen's Charter 444 412453
1.5 Scan and encode
Travel Order /
Special
Assignment in
Microsoft Access
Database
1.6 Properly file the
RMD copy for
reference
Total Number of Days 1 Working Day
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 447 456
DOE 2020 Citizen's Charter 415
Publication of DOE Issuances
1.3 Prepare
memorandum and
documentary
1 Working Day
requirements for
the BAC upon
receipt of quotation
Internal Services
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 450 459
Filing of SALN
This applies to transactions done for DOE employees
2.2 Pre-screening
Concerned
and assessment 0.5 Working
Personnel,
of all referred Day
HRMD
applicants
Total Number of Days 3 Working Days
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 460 469
DOE 2020 Citizen's Charter 428
Training and Development Process and Procedure
This applies to transactions done for the training and development of the
DOE employees (Internal Services)
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 461 470
DOE 2020 Citizen's Charter 429
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1.1. Dissemination of Human
received/ scouted Resource
training invitation 5 Working Days Management
to the concerned Officer II/I,
unit/s. HRDM
1.2 Acceptance and
evaluation/
assessment of
HRMO III/II
nominee/s
(Foreign
Nominations)
Note:
Submission of duly
HRMO I
accomplished
1 Working Day (Local
Personnel
Nominations)
Development None
Nomination Form
from the
HRMO IV
nominee/s must be
(Review)
on or before the
set deadline of the
HRMD
1.3 Preparation of
memo to the HRMO III/II
Nominating Unit, (Foreign
copy furnish the Nominations)
nominee, if
nominee is found
1 Working Day
not qualified by the HRMO I
Personnel (Local
Development Nominations)
Committee (PDC)
Secretariat
(HRMD)
1.4 Preparation of
documents and
presentation to the HRMO IV
Pre-PDC Meeting, (Review &
presided by the Presenter during
Administrative the meeting)
Services Director,
of the qualified
nominee/s
14.5
Deliberation of
qualified PDC
nominee/s to the
1 Working Day
PDC Meeting
presided by the HRMO III /
Undersecretary HRMO IV
(PDC Chair);
*Processing time is not in PDC Guidelines. HRMD-TDS determine the number of days of processing/timeline.
*Processing time is not in PDC Guidelines. HRMD-TDS determine the number of days of processing/timeline.
*Processing time is not in PDC Guidelines. HRMD-TDS determine the number of days of processing/timeline.
DOE2020
DOE 2021 Citizen's
Citizen's Charter
Charter 464
432
DOE 2021 Citizen's Charter 473
Terminal Leave
This applies to transactions done for the Recruitment Process in the DOE
DOE2020
DOE 2021Citizen's
Citizen's Charter
Charter 465433
DOE 2021 Citizen's Charter 474
1.7 Certifies leave
balances and
HRMO V,
initials 5 minutes
HRMD
endorsement
letter
1.8 Signs
Director,
endorsement
1 Working Day Administrative
memo and initials
Services
AFL
1.9 Recommends Assistant
approval of AFL 1 Working Day Secretary /
Undersecretary
1.10 Acts on the Secretary,
1 Working Day
recommendation OSEC
1.11 Claims the
approved AFL for
terminal leave to
be forwarded to 5 Working
Concerned
the Accounting Days
Employee
Division for
processing of
payment
Total Number of Days 16.22 Working Days
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 467 476
DOE 2020 Citizen's Charter 435
2.3 Action taken:
a) If Disapproved,
Memo/ Letter of
Regret Concerned
b) If Approved, 2 Working Days Personnel,
preparation of HRMD
Memo for the
Secretary’s
consideration/appr
oval
2.4 Delay inevitable 5 Working Days Office of the
2.5 Approval of the Secretary
1 Working Day
Secretary (OSEC)
2.5 Preparation of
Memorandum to
Concerned
Accounting Division
0.5 Working Day Personnel,
for the release of
HRMD
award and voucher
preparation
Total Number of Days 18 Working Days
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 468 477
DOE 2020 Citizen's Charter 436
Magna Carta
This applies to transactions relative to PWMS’ Internal Services.
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 469 478
1.1 Check/Review
Evaluation of the
Staff,
Submitted
Human Resource
application
Management
1.2 Complete
0.5 Working Day Division
Requirements/
Attachment
2 Employee to Submit
Concerned
the lacking
Employee
documents
2.2 Matrix preparation
of the new
employee’s
application /
0.5 Working Day
renewal for the
Approval of the
DOST Screening Concerned
Committee Personnel,
2.3 Preparation of HRMD
Endorsement for
Evaluation by the
DOE Screening 0.5 Working Day
Committee for
Purposes of RA
8439
2.4 Delay inevitable 5 Working Days
2.5 Signature and
DOE Screening
Approval of the
1 Working Day Committee
DOE Screening
Committee
2.6 Preparation of
Endorsement letter
Concerned
to the DOST
0.5 Working Day Personnel,
Secretary for
HRMD
Approval/signature
of DOE Secretary
2.7 Delay inevitable 5 Working Days Office of the
2.8 Approval of the Secretary
1 Working Day
Secretary (OSEC)
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 470 479
DOE 2020 Citizen's Charter 438
2.9 Signed Document Concerned
to be forwarded to 1 Working Day Personnel,
the DOST HRMD
2.10
DOST
DOST Evaluation
2.11
Receipt of the
0.5 Working Day
DOST approved
certification
2.12
Staff,
Memo to
Human Resource
concerned staff
Management
informing DOST
Division
approval and 2 Working Days
reminding to
submit separate
application for
Hazard Pay benefit
2.13
Processing of the
Subsistence and
Laundry
Allowances &
Hazard pay:
a) If approved:
- Gathering of
DTRs of eligible
employees from
the period of
claims
- Counting the
HRMD / DOE-
number of actual
RCC
presence in the
workplace;
preparation of
database/matrix
- Memo to FS
requesting
payment of the
benefits 17 Working
Days
b) If disapproved:
- Memo informing
disapproval to
concerned
employees
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 471 480
DOE 2020 Citizen's Charter 439
- Resubmit request
for
reconsideration;
Evaluate the
resubmitted
documents
- Memo for the
Committee for
consideration;
Endorsement to
the SAGC
2.14
Processing of the
renewal of the
Concerned
entitlement three
0.5 Working Day Personnel,
(3) months
HRMD
before the
expiration of the
eligibility
16 Working Days (Part I)
Total Number of Days
20 Working Days (Part II)
Internal Services
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 473 482
Request for Certification of various PMD Documents
a) Non-availability /
availability of
Common
Supplies /Office
Supplies / ICT
Supplies from
DBM-PS
Receiving Staff,
b) Non-availability
None Procurement
of Flights 10 minutes
Management
Division
c) Certified true
copy of BAC
related
documents
d) Certified true
copy of
Purchase Order
(PO) and other
procurement
related
contracts
DOE
DOE2021 Citizen's
2021 Charter
Citizen's Charter 474 483
DOE 2020 Citizen's Charter 442
1.2 Endorse to
concerned PMD
Officer to validate
Receiving Staff,
the request or 10 minutes
PMD
check the
document security
classification
1.2.1
For non-
availability, the
PMD personnel 30 minutes
check in DBM-PS
vs. the availability Administrative
Officer III,
1.2.2
PMD
For airline ticket,
PMD personnel
check availability 10 minutes
of flights as
requested
1.3 Prepare the
AO III,
requested 10 minutes
PMD
certification
1.4 Review / approve Supv. AO / Chief
the requested 5 minutes AO,
certification PMD
1.5 Issue the copy of
AO III,
the requested 5 minutes
PMD
certification
Total Number of Days 0.17 Working Day
1.2 Reviews/checks
the PR based on
End-user's
submitted PPMP,
PMD Consolidated
APP and Supv. AO (SAO),
recommends the PMD
numbering of
Purchase Request
(PR)
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 477 486
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 480 489
DOE 2020 Citizen's Charter 448
consultants of
known
qualifications.
Those responded
through any of the
required postings
shall be allowed to
participate.
Receipt of at least
one (1) quotation
is sufficient to
proceed with the
evaluation thereof.
1.4 Receive
procurement
request folders
5 minutes
from TWG for
(7-15 days TWG
inclusion in the
evaluation)
BAC agenda for
BAC Secretariat
Pre-procurement
Section
evaluation
1.5 Prepare BAC
Resolution and
Notice of Award 30 minutes
and transmit for
signature
1.6 Preparation and 3 Working Days
Issuance of (Contract
Purchase Order End-user /
preparation /
(PO) and Notice to Supplier / HoPE /
signing and
Proceed if needed PMD Contract
posting of
Management
Performance
Section
Bond – 10
Working Days)
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 482 491
DOE 2020 Citizen's Charter 450
Pre-procurement
evaluation
1.4 Pre-procurement
BAC / TWG /
evaluation
1 Working Day Secretariat / End-
user
1.5 Prepare Bid
Documents 1 Working Day
1.6 Advertise/Post
the Invitation to BAC Secretariat
Bid in PhilGEPS 1 hour
Section
and DOE website
1.7 Issuance of Bid
Documents 15 minutes
DOE2020
DOE
DOE 2021Citizen's
2021 Citizen's
Citizen's Charter
Charter
Charter 483
451492
1.15 Issuance of 3 Working Days
Notice to (Contract
End-user
Proceed (NTP) preparation /
/Supplier / HoPE /
signing and
PMD Contract
posting of
Management
performance
Section
bond – 10
Working Days)
Total Number of Days 11.40 Working Days
Internal Services
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 485 494
DOE Requisition and Issue Slip (RIS) of Supplies, Materials and
Property, Plant and Equipment
DOE
DOE 2021
2020 Citizen's
Citizen's Charter
Charter 456 497
DOE Officials and Employees Property Accountability
DOE
DOE2020
DOE 2021Citizen's
2021 Citizen's
Citizen'sCharter
Charter
Charter 457498
489
DOE-wide Agency Procurement Request (APR)
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. PMD uploads the 1.1 Prepare the
Approved Annual Agency
Procurement Plan - Procurement
Common-use Supplies Request (APR) for
and Equipment (APP- approval if 5M and
CSE) to Department of above Head of
Budget and Agency; if 3M but
Management- not more than 5M
Procurement Service - Senior
Philippine Government Undersecretary; if 5 Working Supply /
Electronic Procurement 1M but not more None
Days Property Officer
System (DBM-PS- than 3M
PHILGEPS). concerned
Undersecretary/As
sistant Secretary;
and if 1M and
below concerned
of Bureau/ Service
Director.
DOE 2021
DOE 2021 Citizen's
Citizen's Charter
Charter 492 501
DOE 2020 Citizen's Charter 460
DOE Annual Physical Inventory of Property, Plant and
Equipment
Internal Services
DOE 2020
DOE 2021Citizen's
Citizen'sCharter
Charter 497465
DOE 2021 Citizen's Charter 506
EMDS from NCA
Balance
1.7 Signing of
LDDAP-
Chief /
ADA/EMDS of
Countersigning
Chief, Treasury 1 Working Day
Official,
Division and TD
Countersigning
Official
1.8 Sort of original
and copy of ACIC
2 hours
& LDDAP and
Clerk III / Job
submit to LBP
Orders,
2. Approved DVs from 2.1 Receive and TD
Accounting Division encode duly
15 minutes
approved DV to
CMS
2.2 Preparation of AO III / AO V,
30 minutes
Check TD
2.3 Preparation of AO III,
15 minutes
ACIC TD
2.4 Encode/Validate
AO III / AO V,
DV and check 30 minutes
TD
issued to CMS 2x
2.5 Review the
correctness of - Provident 30 minutes
Loan
check and ACIC AO V,
2.6 Deduct the - Seminar / TD
amount from Tuition Fees 30 minutes
NCA balance
2.7 Signing of Check - Petty Cash
and ACIC of Chief /
Chief, Treasury 1 Working Countersigning
Division and Day Official,
Countersigning TD
Official
2.8 Sort of original
and copy of ACIC
2 hours Clerk III / Job
and submit to
Orders,
LBP
TD
2.9 Release of
1 minute
Check
DOE2020
DOE 2021Citizen's
Citizen's Charter
Charter 466507
Petty Cash
Disbursement of Petty Cash Fund for emergency purchase so as not to impair the
operation of the particular office
Internal Services
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 500 509
Engineering Maintenance (AVR Reservation)
DOE
DOE2020
DOE 2021Citizen's
2021 Citizen's
Citizen'sCharter
Charter
Charter 501469510
Request for Additional Janitorial Services
1.3 If no available
janitorial personnel,
inform the Staff,
requesting Bureau / General
Service / Office. Services
1.4 Endorse the Division
janitorial service 30 minutes
request to
Supervising
Administrative Office
(SAO) for approval.
1.5 If approved, inform
the Janitorial
Supervisor to deploy
additional janitorial
personnel to
requesting operating
unit (Bureaus /
Services / Offices)
DOE
DOE 2021
DOE2020 Citizen's
2021Citizen's
Citizen's Charter
Charter
Charter 502470511
1.6 Monitor the
implementation until
completed and
record in the
logbook and
safekeep the
approved request
janitorial request
form
Total Number of Days 30 minutes
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 504 513
DOE 2020 Citizen's Charter 472
2. Endorse approve Trip 2.1 Log the approved
Ticket to Motorpool Trip Ticket and
guard-on-duty return to the end- Supv.
30 minutes
user Undersecretary
(Bureaus/Services/
Offices)
Total Number of Days 1.19 Working Day
None
1.2 Validation of RFS
and prepare
Request for Pre- 1 Working Day
Repair Inspection
Staff,
1.3 Canvass of spare General
parts, materials Services
and/or 2 Working Days Division-EMS
repair/maintenanc
e services needed
1.4 Route to Supply
and Property
Management
Division (SPMD) 30 minutes
for Inspection of
Pre-repair
activities.
1.5 GSD Chief affix
initial signature on Chief,
1 hour
the approval of GSD
RFS
(FS)
External Services
Internal Services
DOE
DOE2021 Citizen's
2021 Charter
Citizen's Charter 517 526
Liquidation of Cash Advance for Special Projects / Events /
Local and Foreign Travel (with or without refund)
Office or Division: Accounting Division
Classification: Simple Transaction
Type of Transaction: Government to Government
Who May Avail: All DOE Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Project Expenses
1.1 Copy of Obligation and Request Status Budget Division (BD) /Special Disbursing
(ORS) to ascertain budget limitation of Officer
expenses
1.2 Office Order signed by the Head of the
Agency or authorized official designating
a specific employee as Special Special Disbursing Officer
Disbursing Officer (SDO) for a specific
fund
1.3 Bureau of Treasury issued Fidelity Bond
covering cash accountability of the Bureau of Treasury
designated employee as SDO
1.4 For cash advance/revolving for field
project expenses, detailed listing of types
and estimated amount of expenses
envisioned to be paid out of the fund as
well as approval of the activity/event by
the Head of the Agency
1.5 Instructions on fund-handling prepared in
coordination with Accounting Division Special Disbursing Officer
and signed by Agency Heads or
authorized official. Instruction shall
include enumeration of type od expenses
authorized to be paid out of fund.
1.6 Detailed list of expenses
1.7 Report of Disbursement
1.8 Official Receipts and supporting
documents of various expenses incurred
2. Local Travel Expenses
2.1 Duly Approved Travel Order
2.2 Authority to Travel signed by concerned Concerned employee
USEC
3. Foreign Travel
3.1 Duly signed Travel Authority from the
Office of the President or Authorized
official
3.2 Actual itinerary of travel duly approved by Concerned employee
authorized officials
3.3 Certificate of Travel Completed
3.4 Certificate of Appearance/Attendance
Concerned employee /Airline /Bus /Ferry
3.5 Plane tickets, boarding pass Company
3.6 Official Receipts/bills for non-
commutable, in case entitled to travel
allowance or for expenses claimed on
actual basis Concerned employee
3.7 Narrative Report
3.8 If granted cash advance, copy of
previously approved itinerary of travel
3.9 Liquidation Report
4. Representation, Conference and Meeting
Expenses
4.1 Official Receipt, Cash Invoice/Statement
of Account
4.2 List of Attendees/guest
4.3 Purpose of the expense
4.4 Authority to incur expenses duly
approved by authorized official
4.4.1 Canvass documents, if applicable Concerned Employee
4.4.2 Abstract of quotation from at least
three
establishments/concessionaires
4.5 Quotations from at least three (3)
establishments/concessionaires
4.6 Copy of contract, if applicable
5. Reproduction Expenses:
5.1 Official Receipt/Invoice/ Bill
5.2 Accomplished reproduction slip showing
subject and official nature of Service Provider / GSD
reproduction, duly approved by
authorized official
Note:
Accountant III /
-If incomplete,
Supervising
return DV and
Accountant,
ask employee
AD
concerned to
comply with the
requirements
-If complete,
evaluate and
process DV
1.6 Indicate and
record the DV Data Encoder III
date, number,
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 529 538
6.5 Authority to incur expenses duly approved
by authorized official
6.6 Approve alternative mode of procurement, if
applicable
6.7 Certificate of expense by the official
concerned (for discretionary)
7. Gasoline/ Fuel/ Oil/ Lubricants
7.1 Copy of ORS BD / Concerned Employee
7.2 Billing Statement/ Statement of Account
7.3 Vehicle Trip Ticket Concerned Employee
7.4 Requisition & Issue Slip
7.5 Consultancy Service, if applicable
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Prepare and submit the
duly accomplished DV
with approved
Requesting unit /
Obligation Request
None Concerned
and Status (ORS) and
Employee
complete supporting
documents to
Accounting Division.
1.1 Receive and make
initial review as to Accountant III,
correctness of the AD
amount
1.2 Endorse DV, ORS
and its supporting Accounting Staff
documents to / Clerk,
Budget Division AD
(BD)
1.3 Certify ORS as to
availability of
Chief,
appropriations and
BD
fund obligation
(box B) None
1.4 Receive DV and 7 Working Days Accounting Staff /
certified ORS from Clerk,
BD AD
1.5 Review/evaluate/
process DV as to
the completeness
of its required Accountant III /
documents Supervising
Accountant,
Note: AD
-If incomplete,
return DV and ask
employee
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 530 539
concerned to
comply with the
requirements
-If complete,
evaluate and
process DV
1.6 Compute for
applicable taxes, if Accountant III
any
1.7 Prepare Certificate
of Taxes Withheld
(BIR Form Accountant III
2306/2307), if
applicable
1.8 Indicate and
record the DV
date, number,
particulars and Data Encoder III
amount in
individual index of
payment
1.9 Certify DV (Box C)
of as to availability
of cash,
Chief,
completeness of
AD
documents and if
amount claimed
proper
1.10
Release the
certified DVs
together with its Accounting Staff /
complete Clerk,
supporting AD
documents to the
Approving
Authority
2. Receive DV and its None Requesting unit /
supporting documents Concerned
from AD Employee
2.1 Approve DV (box None Head of agency/
D) as to approval director /
of payment authorized
representative
3. Submit approved DV None Requesting unit /
and its supporting Concerned
documents to AD Employee
3.1 Receive submitted
documents and
DOE 2021
DOE 2021 Citizen's
Citizen's Charter
Charter 531 540
check if the 7 Working Days Administrative
creditors/payees (Complex Aide VI / Clerk,
have a current or Transaction) AD
savings account
(CA/SA) with
authorized MDS-
GSB.
-Once, creditors
are included in the
LDDAP, request
for a provisional
receipt, subject to
replacement of OR
immediately after
actual receipt of
payment
3.2 Review and sign in
Box I “Certified
Chief /
Correct” portion of
Administrative
LDDAP-ADA /
Staff,
EMDS and forward
AD
to the authorized
approving officer
Total Number of Days 14 Working Days
(LS)
External Services
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 541 550
Legal Services
Internal Services
(CWPO)
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 544553
SUMMARY
Consumer Welfare Promotion Office (CWPO)
TRANSACTION
PROCESS DURATION
CLASSIFICATION
EXTERNAL SERVICE
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 545 554
Consumer Welfare Promotion Office
External Services
DOEDOE
20212021 Citizen's
Citizen's Charter
Charter 546
555
Complaints Handling Process
This applies to all transactions done through Walk-In, Voice Call, SMS, E-mail,
Post-Mail and Referral.
DOE
DOE2021 Citizen's
2021 Charter
Citizen's Charter 547 556
INVESTMENT PROMOTION OFFICE
(IPO)
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 548 557
SUMMARY
Investment Promotion Office (IPO)
TRANSACTION
PROCESS DURATION
CLASSIFICATION
EXTERNAL SERVICES
1. Provision of Investor Assistance and
Support (Information Request Through
E-mail In lieu of Walk-in Information
Request) Simple
a. If the info is available at IPO 2 Working Hours
b. If the info is not available at IPO
3 Working Hours
2. Provision of Investor Assistance and
Support (Request for Virtual Meeting
6 Working Hours Simple
Through IPO)
DOE 2021
DOE 2021 Citizen's
Citizen's Charter
Charter 550 559
consolidates
and packages
the information
for the approval
of the IPO Chief
1.1.2
If the info is not
available at
IPO, IPO Chief /
Staff requests
for the info from
concerned
unit/s
1.1.3
Concerned
unit/s prepares Concerned Unit/s
and transmits
the info to IPO
1.1.3.1
If the IPO Chief
responds to the
email, IPO
Chief / Staff
sends the
information via Chief / Staff,
e-mail with the IPO
link to the DOE-
IPO Investor
and Assistance
and Support
Request
Feedback Form
1.1.3.2
If the IPO Staff
responds to the
email, IPO Staff
consolidates
and packages
the information
for the approval
of the IPO Chief
1.2 IPO Chief
approves the
Chief,
information to
IPO
be sent to the
investor
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 551 560
1.3 IPO Chief / Staff
sends the
information via
e-mail with the
link to the DOE- Chief / Staff,
IPO Investor IPO
and Assistance
and Support
Request
Feedback Form
2. Investor submits the 2.1 If the Investor
filled-out feedback form did not submit
the feedback
form, IPO Staff
Investor / IPO
follows-up the
Staff
submission of
the filled-out
feedback form
at most twice
If the info is available at IPO 2 Working Hours
Total Number of Days If the info is not available at
3 Working Hours
IPO
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 552 561
Provision of Investor Assistance and Support (Request for
Virtual Meeting Through IPO)
Office or Division: Investment Promotion Office (IPO)
Classification: Simple Transaction
Government-2-Citizen / Government-2-Business / Government-
Type of Transaction:
2-Government
Who May Avail: Individuals / entities who seek investment assistance
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Investor requests 1.1 IPO Chief / Staff
meeting through records the
telephone or email / transaction in the
SMS / Viber IASR System
1.2 IPO Staff checks
the availability of
the IPO Chief
with the
investor’s
N/A
preferred
schedule
1.3 IPO Staff finalizes
the schedule and
creates an online
appointment Chief / Staff,
invitation and IPO
sends the
meeting link to
the investor
1.4 IPO Staff ends
the transaction in
the IASR System
1.5 Virtual meeting is
conducted as
scheduled
1.6 IPO Staff
requests for
evaluation from
the investor and
sends the link of
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 553 562
the DOE-IPO
Investor
Assistance and
Support Request
Feedback Form
Total Number of Days 6 Working Hours
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 554563
PUBLIC AFFAIRS OFFICE
(PAO)
TRANSACTION
PROCESS DURATION
CLASSIFICATION
1. Arrangement of Phone and On-
1 Working Day Simple
Cam Interviews with Media
2. Public Inquiries 3 Working Days Simple
3. Response to Sponsorship /
5 Working Days Simple
Solicitation Letters
External Services
(LFO)
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 555 573
DOE 2021 Citizen's Charter 564
SUMMARY
Luzon Field Office (LFO)
TRANSACTION
PROCESS DURATION
CLASSIFICATION
EXTERNAL SERVICES
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 577
568
DOE 2021 Citizen's Charter 559
4.7 Reviews and Acting Executive
endorses the Assistant, Office
application for of the LFO
Director’s Director
approval
4.8 Reviews and
approves Director,
endorsed 2 Working Days Office of the LFO
application Director
5. Receipt of 5.1 Releases
Certification approved Admin Staff,
application to Office of the LFO
respective Director
division
5.2 Encodes
Certification
5.3 Releases
application to
the client
5.3.1
Files copy of
the application
and action for Admin Staff,
safekeeping Respective
5.3.2 Division
Provides copy
to Office of the
LFO Director
Records
Total Number of Days 7 Working Days
DOE
DOE 2021 Citizen's Charter 578
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 560 569
Issuance of Certificate of Compliance (COC) for Liquid Fuels
Retail Outlet (LFROs)
DOE-OIMB issuance of Certificate of Compliance (COC) to all persons
engaged or intending to engage in the business of retailing Liquid Fuels
pursuant to DC No. 2017-11-0011 or “Revised Retail Rules”
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 579
561 570
DOE 2021 Citizen's Charter
7.1 Full/front, right, and left side views of the
retail outlet
7.2 Required stickers/labels for RON, E10 and
B2, among others
7.3 Price display board
7.4 Safety and informational signs
8. DOE SCC/COC Clearance of No Pending Case (1
Legal Services
copy)
9. Payment of fee Provided by Applicant
Supporting Documents for Renewal
1. Filled-out and notarized application form complete
Provided by Applicant
with the following information: (1 copy)
a. Business name, address, telephone
number, fax number and e-mail address of
the business office;
b. Location and complete address of the
Retail Outlet; and
c. Name of dealer/retailer or authorized
representative if
partnership/corporation/cooperative
2. Accomplished DOE Form on Undertaking (1 copy) Provided by Applicant
3. Authenticated copy of the valid Supply Agreement
or original Supplier’s Certificate from an OIMB-
OIMB-registered distributor/ supplier
registered distributor/supplier with validity period (1
copy)
4. DOE SCC/COC Clearance of No Pending Case (1
Legal Services
copy)
5. Latest photographs (in 5R size) showing:
a. Full/front, right, and left side views of the
retail outlet
b. Required stickers/labels for RON, E10 and Provided by Applicant
B2, among others
c. Price display board
d. Safety and informational signs
6. Photocopy of previous COC
Provided by Applicant
7. Payment of Fee
Notes:
1. Original copy of the above documents shall be
presented to OIMB for authentication purposes
2. If the applicant is a representative of the
corporation/company; Secretary’s Certificate (for
corporation) or notarized Authorization Letter (for
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company) shall be required indicating that the
applicant/person is authorized to transact with DOE
on behalf of the corporation/company.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Filing of 1.1 Reviews
application to completeness of Officer of the day,
Luzon Field documents N/A Luzon Field
Office against checklist Office
of requirement
1.1.1
If complete, staff
provides DOE
SCC/COC
Clearance of No
Pending Case to
be filed on Legal
Services
1.1.2
If incomplete,
staff returns to
client.
2. Filing of DOE 2.1 Checks the
SCC/COC database if LFRO
Admin fine Division Chief or
Clearance of No has record of
(if Director,
Pending Case pending case
applicable) Legal Services
to Legal
Services
2.2.1
If no pending
case, notes
continue
processing of
COC
2..2.2
If with pending
case, notes hold
in abeyance
processing of
COC
3. Filing of 3.1 Issues order of
application to payment for fees
Luzon Field (treasury) and Officer of the day,
Office order of N/A Luzon Field
submission Office
(Office of the
Director Records)
4. Payment of 4.1 Processes the Ack. of
applicable fees payment and Notice – LFO Collecting
issues Official Php 500.00 Officer
Receipt
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Application
Fee –
Php. 3000.00
5. Submission of 5.1 Official
application to Acceptance of
0.5 Working
LFO-Office of application
Day
the Director
Records
Receiver,
5.1.1
LFO-Office of the
Endorses the
Director Records
application to
EIMD
5.2 Receives
application and Admin Staff,
assigns to Office of the LFO
respective Director
division
5.3 Receives
application and
Admin Staff,
assigns to 9.5 Working
Office of the
respective Days
Division Chief
section/
personnel
5.4 Processes Science
application and Research
prepares the Specialist,
COC Respective
N/A Division
5.5 Reviews the
evaluation and Supv. SRS,
action on the Respective
application of Division
SCC
5.6 Reviews the
evaluation and 5 Working Days
action on the
Division Chief,
application, and
Respective
endorses to the
Division
Office of the
Bureau Director,
SCC
5.7 Reviews and
Acting Executive
endorses
Assistant,
application for the
Office of the LFO
Director’s
Director
approval
5.8 Reviews and
5 Working Days Director,
approves the
Office of the
endorsed
Bureau Director
application
6. Receipt of 6.1 Releases Admin Staff,
approved COC approved Office of the
application to Bureau Director
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respective
division
6.2 Encodes the
COC
6.3 Releases the
application to
client
6.3.1
Files copy of the Admin Staff,
application and Respective
action for Division
safekeeping
6.3.2
Provides copy to
Records
Management
Division
Total Number of Days 20 Working Days
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supported by copy of valid PRC ID and/or BOSH
Certificate (1 copy)
3.3 Manufacturer’s safety certification on the storage
Manufacturer
tank (1 copy)
3.4 List of dispensing pumps/hoses and underground
storage tank/s with corresponding capacity/ies Provided by Applicant
per product (1 copy)
3.5 Scaled lay-out plan showing the
island/dispensing pumps, underground storage Engineering Procurement
tanks, cashier’s booth and other facilities (with Construction Contractor
measurement) (1 copy)
4. Latest photographs (in 5R size) showing: Provided by Applicant
4.1 Full/front, right, and left side views of the retail
outlet
4.2 Required stickers/labels for RON, E10 and B2,
among others
4.3 Price display board
4.4 Safety and informational signs
5. DOE SCC/COC Clearance of No Pending Case (1
Legal Services
copy)
6. Payment of fee Provided by applicant
7. Supporting Documents for Renewal
7.1 Filled-out and notarized application form
Provided by applicant
complete with the following information: (1 copy)
7.1.1
Business name, address, telephone number, fax
number and e-mail address of the business
office;
1.1.1
Location and complete address of the Retail
Outlet; and
1.1.2
Name of dealer/retailer or authorized
representative if
partnership/corporation/cooperative
8. Accomplished DOE Form on Undertaking (1 copy) Provided by Applicant
9. Authenticated copy of the valid Supply Agreement or
original Supplier’s Certificate from an OIMB-registered OIMB-registered distributor / supplier
distributor/supplier with validity period (1 copy)
10. DOE SCC/COC Clearance of No Pending Case (1 Legal Services
copy)
Notes:
1. Original copy of the above documents shall
be presented to OIMB for authentication
purposes
2. If the applicant is a representative of the
corporation/company; Secretary’s
Certificate (for corporation) or notarized
Authorization Letter (for company) shall be
required indicating that the applicant/person
is authorized to transact with DOE on
behalf of the corporation/company.
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Application
Fee –
Php. 3000.00
5. Submission of 5.1 Official
application to Acceptance of
the Office of application 0.5 Working Day
the Director Receiver,
Records Office of the
5.1.1 Director Records
Endorses
application to
OIMB
5.2 Receives
application and Admin Staff,
assigns to Office of the LFO
respective Director
division
9.5 Working
5.3 Receives
Days
application and
Admin Staff,
assigns to
Office of the
respective
Division Chief
section/
personnel
5.4 Processes Science
application and Research
prepares COC Specialist,
N/A Respective
Division
5.5 Reviews the
evaluation and Supv. SRS,
action on the Respective
application of Division
SCC
5.6 Reviews the
evaluation and 5 Working Days
action on the
Division Chief,
application, and
Respective
endorses to the
Division
Office of the
Bureau Director,
SCC
5.7 Reviews and
Acting Executive
endorses
Assistant,
application for
Office of the LFO
Director’s
Director
approval 5 Working Days
5.8 Reviews and
approves Director,
endorsed Office of the LFO
application Director
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6. Receipt of 6.1 Releases
approved COC approved Admin Staff,
application to Office of the LFO
respective Director
division
6.2 Encodes COC
6.3 Releases
application to
client
6.3.1
Files copy of the Admin Staff,
application and Respective
action for Division
safekeeping
6.3.2
Provides copy to
the Director
Records
Total Number of Days 20 Working Days
1.2 If complete,
staff prepares
filled-out form
for “Office of
the Legal
Services
Clearance)
Officer of the
1.3 Incomplete
day/Assigned
submissions
N/A Staff,
shall not be
Luzon Field
accepted
Office
1.4 If mailed,
applicant shall
be notified
accordingly by
the Division
concerned
1.5 One (1) time
letter if
incomplete for
the first time. If
next
submission is
still
incomplete,
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return all
submitted
documents to
applicant
2. Checking of 2.1 Assessment of
pending cases the Office of
Legal Services
Clearance
2.2 If no pending
case, staff
prepares
assessment
for the
payment of
application fee
2.3 If with pending
case, staff
informs the
applicant to
pay the
penalties to
Treasury Office of the
Division Legal Services
2.4 Subject to
Legal
Clearance
(Hold
processing of
application /
continue
processing but
hold release of
SCC)
3. Payment of 3.1 Processes Ack. of
applicable fees payment and Notice /
issues Official Engagement
Receipt on the DOI –
Php 500.00
3.2 Unpaid
application SCC for LPG
shall not be Est. for 3
received years (New LFO Collecting
3.3 COMs does Application) Officer
not confirm – Php
payment / No 3000.00
OR presented;
COMS does SCC for LPG
Est.for 3
not confirm
years
payment / No (Renewal) –
OR presented Php 2500.00
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2.4 Hauling Contract Agreement from oil companies - Provided by
applicant
2.5 List of LPG trucks for the
transport of bulk LPG
Provided by applicant, DOST for calibration
(make/model, capacity, OR/CR,
certificate
plate number and DOST
Calibration Certificate of each)
2.6 List of delivery trucks/vehicles for
the transport of LPG in cylinders
Provided by applicant
(make/model, plate number and
capacity, OR/CR)
3. Supporting Documents (for
DTI or SEC
Renewal)
3.1 Registration of Business from
DTI, if expired or SEC
Registration, if there’s an
amendment
3.2 Mayor’s / Business Permit, if
LGUs for every municipality
expired
3.3 Hauling Contract, if expired Provided by applicant
*Original copy of above documents must be presented for authentication process
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Applications may 1.1 Reviews the
Officer of the
be filed via walk- completeness
day/Assigned
in, mailed to the of documents
Staff,
DOE-LFO OD or against
Luzon Field
received at the checklist of
Office
DOE Records requirement
1.2 If complete,
staff prepares
filled-out form
for “Office of
the Legal
Services
Clearance)
1.3 Incomplete
submissions
shall not be
accepted
1.4 If mailed,
applicant shall
be notified
accordingly by
the Division
concerned
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3.3 COMs does years (New
not confirm Application) –
payment / No Php 3000.00
OR presented;
COMS does SCC for LPG
not confirm est. for 3
payment / No years
OR presented (Renewal) –
Php 2500.00
4. Submission of 4.1 Official
application to the acceptance of
LFO Director application Receiver,
Records 0.5 Working
Office of the LFO
Day
4.2 Endorses Director Records
application to
EIMD
4.1 Receives
application N/A
and assigns to
respective
division
4.4 Staff stamps
received
Admin Staff,
applications
Office of the LFO
with both date
Director
and time and a
unique control
number
4.5 Official
Receiver,
acceptance of
LFO – Energy
application for 0.5 Working
Industry
the issuance Day
Management
of SCC for
Division (EIMD)
LPG est.
4.6 Endorses
application to Officer of the
assigned day/assigned
processor for staff,
the issuance EIMD
of SCC
4.7 Processes Science
N/A
application for 8 Working Research
the issuance Days Specialist,
of SCC EIMD
4.8 Reviews the
evaluation and
5 Working Supv. SRS,
action on the
Days EIMD
application of
SCC
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4.9 Reviews the
evaluation and
action on the
application, Division Chief,
and endorses EIMD
to the Office of
the Bureau
Director, SCC
4.10 Reviews and
endorses the Acting Executive
SCC Assistant,
application for Office of the LFO
Director’s 5 Working Director
approval Days
4.11 Reviews and
Director,
approves the
Office of the LFO
SCC
Director
application
5. Receipt of SCC 5.1 Releases the
and approved Admin Staff,
acknowledgement application to Office of the LFO
respective Director
division
5.2 Releases the
application to
the client
5.3 Files copy of
the application
Admin Staff,
and action for 1 Working Day
EIMD
safekeeping
5.4 Provides copy
to the LFO
Director
Records
Total Number of Days 20 Working Days
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Issuance of Standards Compliance Certificate (SCC) for
Marketer
DOE-OIMB issuance of Standards Compliance Certificate (SCC) to all
persons engaged or intending to engage in the business of importing, refilling,
marketing, distributing, hauling/transporting, handling, storing, retailing,
selling, and/or trading of LPG pursuant to DC No.2014-01-0001 "LPG Rules"
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2.5 Permit to Operate Unfired Pressure
Department of Labor and Employment (DOLE) –
Vessel from the Department of
provided by applicant
Labor and Employment (DOLE)
2.6 Supply Contract / Agreement with
SCC-holder (if without refilling Provided by applicant
facility)
2.7 List of trained and qualified In-house trainings of Oil Companies or LPG
personnel/servicemen (Submit associations such as LPGIA and PLPGA
Certificate of Training) (Provided by applicant)
2.8 Names and addresses of
Provided by applicant
dealers/authorized retailers
2.9 List of vehicles used for the LPG
business (model, make, plate Provided by applicant
number, capacity)
3. Supporting Documents (for Renewal) DTI or SEC
3.1 Registration of Business from DTI, if
expired or SEC Registration, if
there’s an amendment
3.2 Mayor’s / Business Permit, if
LGUs for every municipality
expired
3.3 Supply Contract or refilling
agreement with SCC-holder (if Provided by applicant
without refilling facility), if expired
*Original copy of above documents must be presented for authentication process
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Applications may 1.1 Reviews the
Officer of the
be filed via walk-in, completeness
day/Assigned
mailed to the DOE- of documents
Staff,
LFO OD or against
Luzon Field
received at the checklist of
Office
DOE Records requirement
1.2 If complete,
staff prepares
filled-out form
for “Office of
the Legal
Services
Clearance)
1.3 Incomplete
submissions
shall not be
accepted
1.4 If mailed,
applicant shall
be notified
accordingly by
the Division
concerned
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Issuance of Standards Compliance Certificate (SCC) for
Refiller
DOE-OIMB issuance of Standards Compliance Certificate (SCC) to all
persons engaged or intending to engage in the business of importing, refilling,
marketing, distributing, hauling/transporting, handling, storing, retailing,
selling, and/or trading of LPG pursuant to DC No.2014-01-0001 "LPG Rules"
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2.6 Certification on Compliance with the
Philippine National Standards (PNS)
for plant signed by designated
responsible/authorized officer
2.7 Plant Layout (no. of tanks, capacity,
Provided by applicant
and other facilities)
2.8 List of trained and qualified In-house trainings of Oil Companies or
personnel/servicemen (Submit LPG associations such as LPGIA and
Certificate of Training) PLPGA (Provided by applicant)
2.9 List of Clients/Customers Provided by applicant
2.10 List of vehicles (model, make, plate
Provided by applicant
number, capacity)
3. Supporting Documents (for Renewal) DTI or SEC
3.1 Registration of Business from DTI, if
expired or SEC Registration, if there’s
an amendment
3.2 Mayor’s / Business Permit, if expired LGUs for every municipality
3.3 Supply Agreement, if expired Provided by Applicant
*Original copy of above documents must be presented for authentication process
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Applications may 1.1 Reviews the
be filed via walk-in, completeness
mailed to the DOE- of documents
LFO OD or against
received at the checklist of
DOE Records requirement
1.2 If complete,
staff prepares
filled-out form
for “Office of Officer of the
the Legal day/Assigned
Services Staff,
Clearance) Luzon Field
1.3 Incomplete Office
submissions
shall not be
accepted
1.4 If mailed,
applicant shall
be notified
accordingly by
the Division
concerned
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– Php
3,000.00
DOE
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Charter
Charter 596 605614
Issuance of Standards Compliance Certificate (SCC) for
Retailer
DOE-OIMB issuance of Standards Compliance Certificate (SCC) to all persons
engaged or intending to engage in the business of importing, refilling, marketing,
distributing, hauling/transporting, handling, storing, retailing, selling, and/or
trading of LPG pursuant to DC No.2014-01-0001 "LPG Rules"
SCC for
LPG Est. for
LFO Collecting
3 years
Officer
(New
Application)
– Php
3000.00
SCC for
LPG Est.for
3 years
(Renewal) –
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Php
2500.00
3.2 Unpaid
application
shall not be
received
3.3 COMs does
not confirm
payment / No
OR presented,
COMS does
not confirm
payment / No
OR presented
4. Submission of 4.1 Official
Receiver,
application to the acceptance of 0.5 Working
Office of the LFO
Office of the LFO application Day
Director Records
Director Records
4.2 Endorses
application to
EIMD
4.3 Receives
application Admin Staff,
and assigns to Office of the LFO
respective Director
division
4.4 Staff stamps
received
applications
with both date
and time and
a unique
control
0.5 Working
number
Day
4.5 Official N/A
Receiver,
acceptance of
LFO-Energy
application for
Industry
the issuance
Management
of SCC for
Division (EIMD)
LPG est.
4.6 Endorses
application to Officer of the
assigned day/assigned
processor for staff,
the issuance EIMD
of SCC
4.7 Processes Science
application for 8 Working Research
the issuance Days Specialist,
of SCC EIMD
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4.8 Reviews the
evaluation and
Supv. SRS,
action on the
EIMD
application of
SCC
4.9 Reviews the
evaluation and 5 Working
action on the Days
application, Division Chief,
and endorses EIMD
to the Office of
the Bureau
Director, SCC
4.10 Reviews and
endorses the Acting Executive
SCC Assistant,
application for Office of the LFO
5 Working
Director’s Director
Days
approval
4.11 Reviews and Director,
approves SCC Office of the LFO
application Director
5. Receipt of SCC 5.1 Releases the
and approved Admin Staff,
acknowledgement application to Office of the LFO
respective Director
division
5.2 Releases the
application to
client
5.3 Files copy of
the application
Admin Staff,
and action for 1 Working Day
EIMD
safekeeping
5.4 Provides copy
to Office of the
LFO Director
Records
Total Number of Days 20 Working Days
(VFO)
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SUMMARY
Visayas Field Office (VFO)
TRANSACTION
PROCESS DURATION
CLASSIFICATION
EXTERNAL SERVICES
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1.3 VFO-OD receives the
documents and
transmits to Energy Admin. Staff,
Resource 1 Working Day Office of the
Development and Director
Utilization Division
(ERDUD)
1.4 ERDUD receives the
documents and
Sr. SRS/SRS II,
conducts a Technical
ERDUD
Evaluation of the
submitted application
1.4.1
If not technically
qualified, ERDUD Supv /Chief SRS,
rejects application 2 Working Days ERDUD
with a letter signed by
the VFO Director
1.4.2
If technically qualified,
ERDUD endorses the Supv /Chief SRS,
application to VFO ERDUD
Director for final
review and approval
1.5 VFO-OD reviews the Director,
1 Working Day
endorsed application VFO
1.5.1
If disapproved,
ERDUD rejects the Supv /Chief SRS,
application with a ERDUD
letter signed by the
VFO Director
1.5.2
If approved, VFO-OD Admin. Staff,
records and transmits Office of the
the signed permit to Director
ERDUD
1.6 ERDUD records and
transmits the 0.5 Working Records Officer
approved permit to Day ERDUD
VFO-Records Officer
1.7 VFO-Records officer
releases the
0.5 Working Records Officer
approved Permit to
Day VFO
applicant thru mail/
pick-up
Total Number of Days 7 Working Days
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Issuance of Standards Compliance Certificate (SCC) for
Liquified Petroleum Gas (LPG) Establishments
The issuance of SCC, based on DC 2014-01-0001 or the LPG Industry Rules,
requires site validation as to compliance to facility standards of LPG refilling
plants and Auto-LPG dispensing stations catering to public transport.
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prior to the
issuance of
Legal
Clearance.
3. Payment of 3.1 The Cashier
Required Fees receives the
Order of
Payment and Ack. Fee
may process PhP 500.00
provided the
following are SCC 1st
presented: Issuance:
Legal PhP 3,000.00
Clearance
of NO SCC
pending Renewal:
Case PhP 2,500.00
EIMD
Order of
Payment
3.2 For
application
with pending
case, the Collection Officer
Cashier shall
only issue an
Official
Receipt for the
payment of
fines with the
receipt of
Legal Order of
Payment
4. Upon issuance of
OR, Applicant
shall present the
OR to the Legal
Section for the
issuance of Legal
Clearance.
5. The Applicant 5.1 Upon receipt,
shall submit the and found in
following order, valid
documents to the and complete,
Receiver/ the Applicant
1 Working Day Receiver / Officer
Processor: shall be
of the-Day
Notarized issued a Claim
Application Slip. The
Form Claim Slip
shall be
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618
Notarized presented
Application when claiming
Form the documents
Affidavit of by the
Undertaking Applicant or
Supply authorized
Agreement representative
Notarized .
Statement of
Facility PNS
Compliance
Detailed
Layout Plan
Pictures
Legal
Clearance
Official
Receipt of
Payment
5.2 The application
shall be turned
over to the
Processor for
processing
5.3 The application
shall be turned
over to the
Processor for
processing
5.4 Staff
thoroughly
assesses
based on the
provisions of
the DOE
Department
Circular DC
2014-01-0001
or the LPG
10 Working
Industry Assigned Staff
Days
Rules, and
accepted
standards and
issuances
related to the
business of
retailing
Liquified
Petroleum
Gas
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629
clarification,
non-
acceptance, or
lacking
requirements,
the application
shall be
returned to the
Processor to
inform the
applicant of
the reason
why the
application
cannot
proceed.)
(When
endorsed, the
other required
documents
shall be
returned to the
Processor for
filing in the
Applicant’s
File Folder.)
5.8 The following
documents
shall be
signed by
Director for
approval of
the
application:
Validation
Form
Letter to
Applicant
Certificate
3 Working Days Director
(In case the
application
shall be
disapproved
by the
Director, the
documents
shall be
returned to the
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621
Chief SRS
with the
reason of
disapproval
clearly
written.)
5.9 The approved
/ duly signed
documents
1 Working Day
shall be
returned to the
Processor.
5.10 The applicant
shall be
notified of the
approval of
application
and is ready
for pick-up.
Only the
following
documents
shall be
released:
Certificate
Letter to
Applicant
[For mailed
application,
the same
Assigned Staff
documents
shall be sent
by carrier, with
electronic
copies send
by email.
These
documents
shall be kept
secure prior to
claim of the
applicant,
upon
presentation
of the Claim
Slip.]
The Validation
Form shall be
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Charter 613 631
622
kept by the
Processor in
the Applicant’s
File Folder
together with
the application
required
documents.
The OIMS
DOI Database
shall be
updated on
the issuance.
6. Receiving of the 6.1 The
approved / documents
signed Certificate shall be
released upon
presentation
of Claim Stub,
or valid
identification
or proper /
valid
Certification / Assigned Staff
Authoritarian.
6.2 For mailed
application,
the same
documents
shall be sent
by carrier, with
electronic
copies send
by email.
Total Number of Days 20 Working Days
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624
documents with
Document
Tracking System
(DTS) to VFO -OD
1.3 VFO-OD receives
the documents
and transmits to Admin. Staff,
Energy Resource 1 Working Day Office of the
Development and Director
Utilization Division
(ERDUD)
1.4 ERDUD conducts
Sr. SRS/SRS II,
technical 6 Working Days
ERDS
evaluation
1.4.1
If not technically
qualified, ERDUD
Director,
rejects the
VFO
application through
a letter signed by
the VFO Director 1 Working Day
1.4.2
If technically
qualified, ERDUD Chief SRS,
endorses to Legal ERDUD
Section for review
and evaluation
1.5 Legal Section
Legal Officer,
conducts Legal 3 Working Days
VFO
Evaluation
1.5.1
If not legally
qualified, ERDUD
Director,
rejects the
VFO
application through
a letter signed by
the VFO Director
1.5.2 1 Working Day
If legally qualified,
Legal Section
endorses the Legal Officer,
application to VFO
VFO-OD for
review and
approval
1.6 VFO-OD reviews
Director,
and approves the 3 Working Days
VFO
application
1.7 VFO-OD records
1 Working Day Admin. Staff,
and transmits the
DOE 2021
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Citizen's Charter
Charter 622 640
DOE 2021 Citizen's Charter 631
City/municipality where the COC area/storage
2. Current Business Permit
facility is located
3. Yellow copies of Coal Transport Permit
of the company’s coal trading activities
(1 year from date of accreditation)
4. Other Supporting and relevant Client
documents that the DOE may find
necessary for the proper evaluation of
application
FOR SMALL-SCALE COAL MINING PERMIT (SSCMP) HOLDER
1. Request letter
2. Copy of the approved and duly Client
conformed SSCMP
City/municipality where the permit
3. Current Business Permit
area/storage facility is located
4. Yellow copies of Coal Transport Permit
of the company’s coal trading activities
(1 year from date of accreditation)
5. Other Supporting and relevant Client
documents that the DOE may find
necessary for the proper evaluation of
application
FOR LOGISTICS SERVICE PROVIDER (LSP)
1. Application letter Client
2. Duly accomplished application form
ERDB-CNMD
(ERDB Form No. 2011-1)
3. Certificate of Registration issued by
either of the following government
agencies:
a. Securities and Exchange
Commission (SEC) SEC, DTI, CDA
b. Department of Trade and Industry
(DTI)
c. Cooperative Development Authority
(CDA)
City/municipality where the office/storage
4. Current Business Permit
facility is located
5. LSP report (1 year from date of
accreditation)
6. List of authorized drivers Client
7. List of vehicles with plate number and
copy of OR/CR
8. Certification from an Accredited Coal
Trader or Registered Coal End-User Accredited Coal Trader/Registered Coal End-
acknowledging that the applicant is its User
hauler
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1.9 VFO-OD records
Admin. Staff,
and transmits the
1 Working Day Office of the
approved CTAR
Director
to ERDUD
1.10 ERDUD records
and transmits the
Records Officer
approved CTAR 1 Working Day
ERDUD
to VFO-Records
Officer
1.11 VFO-Records
Officer releases
Records Officer
approved CTAR 1 Working Day
VFO
to applicant thru
mail/ pick-up
Total Number of Days 20 Working Days
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Citizen'sCharter
Charter 626 644
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Issuance of Certificate of Compliance (COC) for Liquid Fuels
Retail Outlets
Issues Certificates for Commercial Operation of Liquid Fuels Retail Outlets
operating within the Visayas Regions. Due to requirements for compliance to
facility standards, site validation may be required. The issuance is based on DC
2017-11-0011
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2021 Citizen's
Citizen's Charter
Charter 629 638
DOE 2021 Citizen's Charter 647
Legal
Clearance.
5. The Applicant 5.1 Upon receipt,
shall submit the and found in
following order, valid and
documents to complete, the
the Receiver/ Applicant shall
Processor: be issued a
Notarized Claim Slip. The
Application Claim Slip shall
Form be presented
Notarized when claiming
Application the documents
Form by the Applicant
Affidavit of or authorized
Undertaking representative.
Supply
Agreement
Notarized
Statement
of Facility
PNS 1 Working Day Receiver / Officer
Compliance of the-Day
Detailed
Layout Plan
Pictures
Legal
Clearance
Official
Receipt of
Payment
5.2 The application
shall be turned
over to the
Processor for
processing
5.3 The application
shall be turned
over to the
Processor for
processing
5.4 Staff thoroughly
assesses based
on the
provisions of
10 Working
the DOE Assigned Staff
Days
Department
Circular
DC2017-11-
0011, or the
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2021 Citizen's
Citizen's Charter
Charter 630 639
648
Revised Retail
Rules, and
accepted
standards and
issuances
related to the
business of
retailing liquid
fuels
5.5 Staff enters /
registers the
application in
the OIMS DOI
Database, with
the scanning of
documents for
filing.
5.6 If substantially
complied, the
processor shall
prepare the
following
documents for
review
submission:
Validation
Form
Letter to
Applicant
Certificate
5.7 The
Supervising
SRS/Chief SRS
shall review the
application, and
if complied with
all the
requirements
shall
sign/endorse Supervising SRS
the following for 5 Working Days
/ Division Chief
approval and
issuance of
Certificate:
Validation
Form
Letter to
Applicant
Certificate
(When
endorsed, the
other required
documents shall
be returned to
the Processor
for filing in the
Applicant’s File
Folder.)
5.8 The following
documents shall
be signed by
Director for
approval of the
application:
Validation
Form
Letter to
Applicant
Certificate
3 Working Days Director
(In case the
application shall
be disapproved
by the Director,
the documents
shall be
returned to the
[For mailed
application, the
same
documents shall
be sent by
carrier, with
electronic
copies send by Assigned Staff
email. These
documents shall
be kept secure
prior to claim of
the applicant,
upon
presentation of
the Claim Slip.]
The Validation
Form shall be
kept by the
Processor in the
Applicant’s File
Folder together
with the
application
required
documents. The
OIMS DOI
DOE 2021
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2021Citizen's Charter
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Charter 633 642
DOE 651
Database shall
be updated on
the issuance.
6. Receiving of the 6.1 The documents
approved / shall be
signed released upon
Certificate presentation of
Claim Stub, or
valid
identification or
proper / valid
Certification /
Authoritarian. Assigned Staff
6.2 For mailed
application, the
same
documents shall
be sent by
carrier, with
electronic
copies send by
email.
Total Number of Days 20 Working Days
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Citizen's Charter 634 652
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Issuance of Certificate of Non-Coverage (CNC) For Liquid
Fuels Retail Outlets
Issues Certification in the operation of own-use liquid fuels dispensing and
storage, not intended for retail to the public, as per DOE DC 2017-11-0011
DOE
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Citizen's Charter
Charter 636 654
DOE 2021 Citizen's Charter 645
provided the
following are
presented:
Legal
Clearance of
NO pending Collection Officer
Case
EIMD Order
of Payment
3.2 For application
with pending
case, the
Cashier shall
only issue an
Official Receipt
for the payment
of fines with the
receipt of Legal
Order of
Payment
4. Upon issuance
of OR,
Applicant shall
present the OR
to the Legal
Section for the
issuance of
Legal
Clearance.
5. The Applicant 5.1 Upon receipt,
shall submit the and found in
following order, valid and
documents to complete, the
the Receiver/ Applicant shall
Processor: be issued a
Notarized Claim Slip. The
Application Claim Slip shall
Form be presented
Notarized when claiming
Application the documents 1 Working Day Receiver / Officer
Form by the Applicant of the-Day
Affidavit of or authorized
Undertaking representative.
Supply
Agreement
Notarized
Statement
of Facility
PNS
Compliance
DOE
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DOE2021
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2021Citizen's
Citizen's
Citizen'sCharter
Charter
Charter 637 655
646
Detailed
Layout Plan
Pictures
Legal
Clearance
Official
Receipt of
Payment
5.2 The application
shall be turned
over to the
Processor for
processing
5.3 The application
shall be turned
over to the
Processor for
processing
5.4 Staff thoroughly
assesses based
on the
provisions of
the DOE
Department
Circular
DC2017-11-
0011, or the
Revised Retail
Rules, and
accepted
standards and
issuances
related to the
business of 10 Working
Assigned Staff
retailing liquid Days
fuels
5.5 Staff enters /
registers the
application in
the OIMS DOI
Database, with
the scanning of
documents for
filing.
5.6 If substantially
complied, the
processor shall
prepare the
following
documents for
[For mailed
application, the
same
documents shall
be sent by
carrier, with
electronic
copies send by
email. These
Assigned Staff
documents shall
be kept secure
prior to claim of
the applicant,
upon
presentation of
the Claim Slip.]
The Validation
Form shall be
kept by the
Processor in the
Applicant’s File
Folder together
with the
application
required
documents. The
OIMS DOI
Database shall
be updated on
the issuance.
6. Receiving of the 6.1 The documents
approved / shall be
signed released upon
Assigned Staff
Certificate presentation of
Claim Stub, or
valid
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660
Issuance of Small-Scale Coal Mining Permit (SSCMP)-
Independent
DOE
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2021 Citizen's
Citizen's Charter
Charter 644 653
662
1.6.1
If disapproved,
ERDUD rejects the
application with a
letter signed by the
VFO Director
1.6.2
If approved, VFO-
Admin. Staff,
OD records and
Office of the
transmits the
Director
approved SSCMP
to ERDUD
1.7 ERDUD records
and transmits the
Records Officer
approved SSCMP 1 Working Day
ERDUD
to VFO-Records
Officer
1.8 VFO-Records
Officer releases
Records Officer
the approved 1 Working Day
VFO
SSCMP thru mail/
pick-up
Total Number of Days 20 Working Days
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Charter 645 663
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Issuance of Small-Scale Coal Mining Permit (SSCMP)-
Supervised by Coal Operating Contract (COC) Holders
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664
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submission of 1.1 VFO Records Officer
Complete receives the
Documents with complete documents Records Officer,
1 Working Day
Official Receipt / with Official VFO
Proof of Payment Receipt/Proof of
– VFO Payment
1.2 VFO Records Officer
transmits the
received documents Records Officer,
1 Working Day
with Document VFO
Tracking System
(DTS) to VFO -OD
1.3 VFO-OD receives the
documents and
transmits to Energy Admin. Staff,
Resource 1 Working Day Office of the
Development and Director
Utilization Division
(ERDUD
1.4 ERDUD receives the
documents and
12 Working Sr. SRS/SRS II,
conducts a Technical
Days ERDUD
Evaluation of the
submitted application
1.5 ERDUD Reviews and
Approves the Supv./ Chief SRS
1 Working Day
evaluated SSCMP ERDUD
application
1.5.1
If disapproved,
ERDUD rejects the Director,
application with a VFO
letter signed by the
VFO Director
1.5.2
If approved, ERDUD
Chief SRS
endorses the
ERDUD
application to VFO-
OD for approval
1.6 VFO-OD Reviews
and Approves the Director,
2 Working Days
evaluated SSCMP VFO
application
1.6.1
Admin. Staff,
If disapproved,
Office of the
ERDUD rejects the
Director
application with a
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Citizen's Charter
Charter 648657
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MINDANAO FIELD OFFICE
(MFO)
DOEDOE DOE
20212021 2021 Charter
Citizen's Citizen's Charter 658 649
Citizen's Charter 667
SUMMARY
Mindanao Field Office (MFO)
TRANSACTION
PROCESS DURATION
CLASSIFICATION
EXTERNAL SERVICES
1. Receiving and Endorsement to OIMB
Application for the Issuance of
Acknowledgement Letter to Notice of 3 Working Days Simple
Crude Oil/Petroleum Products
Importation and Exportation
2. Issuance of Safety Engineer’s (SE) or
7 Working Days Complex
Safety Inspector’s (SI) Permit
3. Issuance of Certificate of Coal End-
20 Working Days Highly Technical
User Registration (CEUR)
4. Issuance of Certificate of Coal Trader
20 Working Days Highly Technical
Accreditation (CTA)
5. Issuance of Certificate of Coal Trader
20 Working Days Highly Technical
Accreditation-Renewal (CTAR)
6. Issuance of Certificate of Compliance
(COC) for Liquid Fuels Retail Outlet 20 Working Days Highly Technical
(LFROs)
7. Issuance of Certificate of Non-
Coverage (CNC) for Storage and
20 Working Days Highly Technical
Dispensing Liquid Fuels for Own-Use
Operation
8. Issuance of Certification for Hauler
20 Working Days Highly Technical
(Retail Outlet-Own Use)
9. Issuance of Small-Scale Coal Mining
Permit (SSCMP) - Supervised by
20 Working Days Highly Technical
Coal Operating Contract (COC)
Holders
10. Issuance of Small-Scale Coal Mining
20 Working Days Highly Technical
Permit (SSCMP) – Independent
11. Issuance of Standards Compliance
Certificate (SCC) for Liquefied
20 Working Days Highly Technical
Petroleum Gas (LPG) Auto LPG
Dispensing Station
12. Issuance of Standards Compliance
Certificate (SCC) for Liquefied 20 Working Days Highly Technical
Petroleum Gas (LPG) Dealer
13. Issuance of Standards Compliance
Certificate (SCC) for Liquefied 20 Working Days Highly Technical
Petroleum Gas (LPG) Refiller
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Charter 651
660
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Supplier/Contractor/Service Provider
and Others
18. Issuance of Administrative Decisions
Based on Inspection Reports on
Liquid Petroleum Players
a. If there is no violation 1 Working Day
b. If both EIMD Chief SRS and MFO 14 Working Days
Highly Technical
Director have no comments
c. If either EIMD Chief SRS and 15 Working Days
MFO Director have no comments
d. If both EIMD Chief SRS and MFO 16 Working Days
Director have no comments
External Services
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2.3 Review the Supv. SRS / Chief
Endorsement SRS,
Letter EIMD
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6. Any of the following:
a. Certified True Copy of Diploma
for Mining Engineering Course
b. Certified True Copy of Diploma
for any Engineering, Geology,
Metallurgy, or Chemistry course,
and Certificate of
Employment/Employment Record
showing at least one (1) year
experience in Safety Work
c. Certified True Copy of School
Records if Undergraduate in any
Engineering, Geology,
Metallurgy, or Chemistry course,
and Certificate of
Employment/Employment Record
Showing at least three (3) years
of experience in Safety Work
d. Certified True Copy of High
School Diploma, and Certificate
of Employment/Employment
Record showing at least five (5)
years of experience in Safety
Work
e. Certified True Copy of High
School Transcript of Records and
Certificate of Employment/
Employment Record showing at
least ten (10) years of experience
in Safety Work
7. Copy of Official Receipt or validated
DOE-MFO or bank
deposit slip for the payment of
Application Fee Php 550.00
application and permit fees
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submission of 1.1 MFO Records Officer
Complete receives the
Documents with complete documents
1 Working Day
Official Receipt / with Official Receipt/
Proof of Proof of Payment
Payment – Records Officer,
Mindanao Field 1.2 MFO Records Officer MFO
Office (MFO) transmits the
received documents 1 Working Day
with Document
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signed by the
MFO Director
1.5.2
If legally
qualified, MFO
Legal Officer
Attorney III,
endorses the
MFO
application to
MFO-OD for
review and
approval
1.6 MFO-OD reviews
Director,
and approves the 3 Working Days
MFO
application
1.7 MFO-OD
Admin. Staff,
transmits the
1 Working Day Office of the
approved CEUR
Director
to ERDUD
1.8 ERDUD records
Records Officer,
the approved 1 Working Day
ERDUD
CEUR
1.9 MFO Records
Officer releases
Records Officer,
the approved 1 Working Day
MFO
CEUR thru
mail/pick-up
Total Number of Days 20 Working Days
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2021 Charter
Citizen's Charter 662 680
DOE 2021 Citizen's Charter 671
Issuance of Certificate of Coal Trader Accreditation (CTA)
Office or Division Energy Resource Development and Utilization Division (ERDUD)
Classification Highly Technical Transaction
Type of Transaction Government-2-Business
Who May Avail Entities involved in coal trading activities
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Submit Three (3) sets of the following:
1. Application letter Client
2. Duly accomplished application form
MFO-ERDUD
(ERDB Form No. 2011-1)
3. Certificate of Registration issued by
either of the following government
agencies:
a. Securities and Exchange
Commission (SEC) SEC, DTI, CDA
b. Department of Trade and Industry
(DTI)
c. Cooperative Development Authority
(CDA)
4. Coal Supply Contract and/or purchase
agreement, if applicable, or Deed of
Undertaking with COC D/P Holder, COC Holder, SSCMP Holder, Foreign
independent SCCMP holder or foreign Supplier
coal supplier for a period of at least 1
year
5. Environmental Compliance Certificate of
DENR-EMB
coal storage facility
City/municipality where the storage facility
6. Current Business Permit
is located
7. Other Supporting and relevant
documents that the DOE may find
Client
necessary for the proper evaluation of
application
8. Copy of Official Receipt or validated
DOE-MFO or bank
deposit slip for the payment of
Application Fee – Php 3,500.00
application fee
FOR COAL OPERATING CONTRACT (COC) HOLDER
1. Request letter
2. Other Supporting and relevant
documents that the DOE may find Client
necessary for the proper evaluation of
application
DOE
DOE 2021
2021
DOE Citizen's
Citizen's
2021 Charter
Charter
Citizen's Charter 665 674 683
endorses the
application to MFO-
OD for review and
approval
1.6 MFO-OD reviews
4 Working Director,
and approves the
Days MFO
application
1.7 MFO-OD transmits Admin. Staff,
the approved CTA to 1 Working Day Office of the
ERDUD Director
1.8 ERDUD records the Records Officer,
approved CTA 1 Working Day
ERDUD
1.9 MFO Records
Officer releases the Records Officer,
1 Working Day
approved CTA thru MFO
mail/pick-up
Total Number of Days 20 Working Days
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Citizen's Charter
Charter 666 684
DOE 2021 Citizen's Charter 675
Issuance of Certificate of Coal Trader Accreditation-Renewal
(CTAR)
Office or Division Coal and Nuclear Minerals Division (CNMD)
Classification Highly Technical Transaction
Type of Transaction Government-2-Business
Who May Avail Accredited Coal Traders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application letter Client
2. Duly accomplished application form
MFO-ERDUD
(ERDB Form No. 2011-1)
3. Certificate of Registration issued by
either of the following government
agencies:
a. Securities and Exchange
Commission (SEC) SEC, DTI, CDA
b. Department of Trade and Industry
(DTI)
c. Cooperative Development Authority
(CDA)
4. Coal Supply Contract and/or purchase
agreement, if applicable, or Deed of
Undertaking with COC D/P Holder, COC Holder, SSCMP Holder, Foreign
independent SCCMP holder or foreign Supplier
coal supplier for a period of at least 1
year
5. Environmental Compliance Certificate
DENR-EMB
of coal storage facility
City/municipality where the storage facility is
6. Current Business Permit
located
7. Yellow copies of Coal Transport Permit
of the company’s coal trading activities
(1 year from date of accreditation)
8. Other Supporting and relevant Client
documents that the DOE may find
necessary for the proper evaluation of
application
9. Copy of Official Receipt or validated
DOE-MFO or bank
deposit slip for the payment of
Application Fee – Php 3,500.00
application fee
FOR COAL OPERATING CONTRACT (COC) HOLDER
1. Request letter Client
DOE 2021
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Charter 676
DOE 2021Citizen's
Citizen's Charter 667 685
City/municipality where the COC area/storage
2. Current Business Permit
facility is located
3. Yellow copies of Coal Transport Permit
of the company’s coal trading activities
(1 year from date of accreditation)
4. Other Supporting and relevant Client
documents that the DOE may find
necessary for the proper evaluation of
application
FOR SMALL-SCALE COAL MINING PERMIT (SSCMP) HOLDER
1. Request letter
2. Copy of the approved and duly Client
conformed SSCMP
City/municipality where the permit
3. Current Business Permit
area/storage facility is located
4. Yellow copies of Coal Transport Permit
of the company’s coal trading activities
(1 year from date of accreditation)
5. Other Supporting and relevant Client
documents that the DOE may find
necessary for the proper evaluation of
application
FOR LOGISTICS SERVICE PROVIDER (LSP)
1. Application letter Client
2. Duly accomplished application form
ERDB-CNMD
(ERDB Form No. 2011-1)
3. Certificate of Registration issued by
either of the following government
agencies:
a. Securities and Exchange
Commission (SEC) SEC, DTI, CDA
b. Department of Trade and Industry
(DTI)
c. Cooperative Development Authority
(CDA)
City/municipality where the office/storage
4. Current Business Permit
facility is located
5. LSP report (1 year from date of
accreditation)
6. List of authorized drivers Client
7. List of vehicles with plate number and
copy of OR/CR
8. Certification from an Accredited Coal
Trader or Registered Coal End-User Accredited Coal Trader/Registered Coal End-
acknowledging that the applicant is its User
hauler
Notes:
1. Original copy of the above documents shall be
presented to OIMB for authentication purposes
2. If the applicant is a representative of the
corporation/company; Secretary’s Certificate (for
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 673 682
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corporation) or notarized Authorization Letter (for
company) shall be required indicating that the
applicant/person is authorized to transact with DOE
on behalf of the corporation/company.
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Filing of 1.1 Review of
application to completeness of
MFO / EIMD documents
(Walk-in or against checklist N/A
Online-Official of requirement.
Email) Document
Tracking/Logging
Officer of the day,
1.1.1
EIMD
If complete,
provide DOE
Online Evaluator,
SCC/COC
EIMD
Clearance of No
Pending Case to
be filed on Legal
Services
1.1.2
If incomplete,
return to client.
2. Filing of DOE 2.1 Checking of
SCC/COC database if LFRO
Admin fine
Clearance of No has record of
(if
Pending Case pending case
applicable)
to Legal
Services Chief SRS,
2.2.1 EIMD
If no pending
case, note Director,
continue MFO
processing of
COC Legal Officer,
2.2.2 MFO
If with pending
case, note hold in
abeyance
processing of
COC
3. Filing of 3.1 Issuance of order
application of payment for
fees (treasury)
and order of Staff,
N/A
submission EIMD
(Records
Management
Division)
4. Payment of 4.1 Processing of 1. New
Collecting Officer,
applicable fees payment and Application:
MFO
1.2 COC
Application Fee
-Php. 3000.00
2. COC
renewal fee
-Php.
2500.00
3. COC late
renewal fee
- Php
3500.00
5. Submission of 5.1 Receipt of
application application and
Admin. Staff,
assignment to 1 Working Day
MFO
respective
division
5.2 Receipt of
application and
assignment to
respective
SRS,
section/
EIMD
personnel
5.3 Encoding of
payment to
database
5.4 Processing of
application and
preparation of 10 Working SRS,
COC N/A Days EIMD
5.5 Encoding of the
COC
5.6 Review of the
evaluation and Chief SRS,
action on the EIMD
application
5. LTO/LTFRB/LGU documents
LGU
confirming the fleet of vehicles
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 686695
6. Memorandum of Agreement with the
fleet operator accepting the following
obligations if the applicant is the facility
provider containing, among others, the
following provisions:
6.1 To submit the above documentary
requirements for and in-behalf of Provided by Applicant
the fleet operator
6.2 To operate the facility to
exclusively serve the fleet
6.3 To execute the Notarized affidavit
of undertaking for and in-behalf of
the fleet operator
7. List of dispensing pumps/hoses and
underground storage tank/s with
Provided by Applicant
corresponding capacity/ies per product
(1 copy)
8. Scaled lay-out plan showing the
island/dispensing pumps, underground
storage tanks, cashier’s booth and Engineering Procurement Construction Contractor
other facilities (with measurement) (1
copy)
9. Accomplished DOE Form on
Provided by Applicant
Undertaking (1 copy)
10. Latest photographs (in 5R size)
showing:
10.1 Full/front, right, and left side
views of the retail outlet Provided by Applicant
10.2 Required stickers/labels for
RON, E10 and B2, among others
10.3 Safety and informational signs
11. DOE Clearance of No Pending Case MFO Legal Officer /
(1 copy) Chief SRS, EIMD
12. Payment of Fee Provided by Applicant
Notes:
1. Original copy of the above documents
shall be presented to MFO-EIMD for
authentication
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 687696
2. If the applicant is a representative of
the corporation/company; Secretary’s
Certificate (for corporation) or
notarized Authorization Letter (for
company) shall be required indicating
that the applicant/person is authorized
to transact with DOE on behalf of the
corporation/company
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Filing of 1.1 Review of
application to MFO completeness of
/ EIMD (Walk-in or documents
Online-Official against Officer of the day,
Email) checklist of EIMD
requirement. None
Document Online Evaluator,
Tracking/ EIMD
Logging
1.2 If incomplete,
return to client
2. Filing of DOE CNC 2.1 Checking of
Clearance of No database if
Admin fine (if
Pending Case LFRO has
applicable)
record of
pending case Chief SRS,
EIMD
2.2 If no pending
case, note
Director,
continue
MFO
processing of
CNC
Legal Officer,
2.3 If with pending
MFO
case, note hold
in abeyance
processing of
CNC
3. Filing of 3.1 Issuance of
application order of Staff,
None
payment for EIMD
fees
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2021Citizen's
Citizen'sCharter
Charter 698
689
5.2 File copy of the
application and SRS,
action for EIMD
safekeeping
Total Number of Days 20 Working Days
DOE 2021
DOE 2021 Citizen's
Citizen's Charter
Charter 691
700
6. Memorandum of Agreement with the
fleet operator accepting the following
obligations if the applicant is the facility
provider containing, among others, the
following provisions:
6.1 To submit the above documentary
requirements for and in-behalf of Provided by applicant
the fleet operator
6.2 To operate the facility to exclusively
serve the fleet
6.3 To execute the Notarized affidavit of
undertaking for and in-behalf of the
fleet operator
DOE2021
DOE 2021 Citizen'sCharter
Charter 683
DOE 2021Citizen's
Citizen's Charter 692
701
2. If the applicant is a representative of the
corporation/company; Secretary’s
Certificate (for corporation) or notarized
Authorization Letter (for company) shall
be required indicating that the
applicant/person is authorized to
transact with DOE on behalf of the
corporation/company
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Filing of application 1.1 Review of
to MFO / EIMD completeness of
(Walk-in or Online- documents
Official Email) against
Officer of the day,
checklist of
EIMD
requirement.
None
Document
Online Evaluator,
Tracking/
EIMD
Logging
1.2 If incomplete,
return to client
2. Filing of DOE CNC 2.1 Checking of
Clearance of No database if
Admin fine (if
Pending Case LFRO has
applicable)
record of
pending case Chief SRS,
EIMD
2.2 If no pending
case, note
Director,
continue
MFO
processing of
CNC
Legal Officer,
2.3 If with pending
MFO
case, note hold
in abeyance
processing of
CNC
3. Filing of application 3.1 Issuance of
order of Staff,
None
payment for EIMD
fees
DOE
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2021Citizen's
Citizen'sCharter
Charter 685
694
DOE 2021 Citizen's Charter 703
5.2 File copy of the
application and SRS,
action for EIMD
safekeeping
Total Number of Days 20 Working Days
DOE 2021
DOE Citizen's
2021 Charter
Citizen's Charter 686
695
DOE 2021 Citizen's Charter 704
Issuance of Small-Scale Coal Mining Permit (SSCMP)
Supervised by Coal Operating Contract (COC) Holders
DOE
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2021Citizen's
Citizen'sCharter
Charter 687705
DOE 2021 Citizen's Charter 696
11. Copy of Official Receipt or validated DOE-MFO or bank
deposit slip for the payment of Application Fee Php 1,000.00 per hectare
application and permit fees or fraction thereof
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submission of 1.1 MFO Records
Complete Officer receives the
Documents with complete documents 1 Working Day
Official Receipt / with Official Receipt/
Proof of Payment Proof of Payment
– Mindanao Field 1.2 MFO Records Records Officer,
Office (MFO) MFO
Officer transmits the
received documents
with Document 1 Working Day
Tracking System
(DTS) to MFO-OD
1.3 MFO-OD receives
the documents and
transmits to Energy Admin. Staff,
Resource 1 Working Day Office of the
Development and Director
Utilization Division
(ERDUD)
1.4 ERDUD receives the
documents and
conducts a 12 Working Sr. SRS/SRS II,
Technical Evaluation Days ERDUD
of the submitted
application
1.5 ERDUD reviews and
Supv. SRS/
approves the
Chief SRS,
evaluated SSCMP
ERDUD
application
1.5.1
If disapproved,
ERDUD rejects the Director,
application with a MFO
1 Working Day
letter signed by the
MFO Director
1.5.2
If approved, ERDUD
endorses the Chief SRS,
application to MFO- ERDUD
OD for review and
approval
1.6 MFO-OD reviews
and approves the Director,
evaluated SSCMP 2 Working Days
MFO
application
DOE
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DOE 2021 Citizen's
2021 Citizen's Charter
Citizen's Charter
Charter 709
700
691
OD rejects the
application with a
letter signed by the
MFO Director
1.6.2
If approved, MFO-OD Admin. Staff,
records and transmits Office of the
the approved SSCMP Director
to ERDUD
1.7 ERDUD records the Records Officer,
approved SSCMP 1 Working Day
ERDUD
1.8 MFO Records Officer
releases the Records Officer,
1 Working Day
approved SSCMP MFO
thru mail/pick-up
Total Number of Days 20 Working Days
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Citizen'sCharter
Charter 702
693
DOE 2021 Citizen's Charter 711
2.3 Fire Safety Inspection Certificate
Bureau of Fire Protection (BFP)-provided by
for Occupancy (for newly
Applicant
constructed facility)
2.4 Certification from SCC-holder
Provided by Applicant
supplier
2.5 Engineering Layout Plan (no. of
tanks, capacity, and other facilities) Provided by Applicant
2.3 If incomplete,
return to client
3. Checking of 3.1 If no pending
pending cases case, prepare
assessment for the
payment of
application fee
3.2 If with pending Chief SRS,
case, inform EIMD
applicant to pay
the penalties and Legal Officer, MFO
settle the case
3.3 Subject to Legal
Clearance
3.4 Issuance of Legal
Clearance
4. Payment of Fees 4.1 Processing of Ack. Fee–
payment and Php
issuance of Official 500.00
Receipt SCC 1st
Collection Officer,
Issuance–
MFO
Php
3,000.00
SCC
Renewal-
2.2 Issuance of
Order of
Payment, if
complete
3.4 Issuance of
Legal Clearance
4. Payment of Fees 4.1 Processing of Ack. Fee–
payment and Php 500.00
issuance of
Official Receipt SCC 1st
Issuance–
Php 3,000.00
Collection Officer,
SCC MFO
Renewal-
Php 2,500.00
Late
Renewal –
Php 3,500.00
5. Official acceptance of 5.1 MFO suite
Assigned Staff/
application database 1 Working
SRS,
encoding/ Day
EIMD
updating
6. Processing of 6.1 Thorough
application assessment of
application
Assigned Staff/
10 Working
SRS,
Days
6.2 Preparation of EIMD
Evaluation, SCC None
Certificate and
Cover Letter
7. Approval/Issuance of 7.1 Final review of 4 Working Supv. SRS,
Certificate submissions Days EIMD
DOE2021
DOE
DOE 2021Citizen's
2021 Citizen'sCharter
Citizen's Charter
Charter 713
704
722
Issuance of Standards Compliance Certificate (SCC) for
Liquefied Petroleum Gas (LPG) Retailer
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 724
715
DOE 2021 Citizen's Charter 706
2.3 If incomplete,
return to client
3. Checking of 3.1 If no pending
pending cases case, prepare
assessment for
the payment of
application fee
Chief SRS,
EIMD
3.2 If with pending
case, inform the Legal Officer, MFO
applicant to pay
the penalties
3.3 Subject to Legal
Clearance
3.4 Issuance of
Legal Clearance
4. Payment of 4.1 Processing of Ack. Fee–
applicable fees payment and Php
issuance of 500.00
Official Receipt
SCC 1st
Issuance–
Php
3,000.00
SCC Collection Officer,
MFO
Renewal–
Php
2,500.00
Late
Renewal-
Php
3,500.00
Chief SRS,
EIMD
3.2 If with pending
case, inform the Legal Officer, MFO
applicant to pay
the penalties
3.3 Subject to Legal
Clearance
3.4 Issuance of
Legal Clearance
4. Payment of 4.1 Processing of Ack. Fee–
applicable fees payment and Php
issuance of 500.00
Official Receipt
SCC 1st
Issuance–
Php
3,000.00
SCC Collection Officer,
MFO
Renewal–
Php
2,500.00
Late
Renewal-
Php
3,500.00
DOE
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DOE2021 Citizen's
2021Citizen's Charter
Citizen'sCharter
Charter 711
720
729
6.2 Preparation of
Evaluation, SCC
Certificate and
Cover Letter
7. Approval/ 7.1 Final review of Supv. SRS / Chief
4 Working
Issuance of Submissions SRS,
Days
Certificate EIMD
7.3 Endorsement of
SCC application Chief SRS,
for Director’s 4 Working EIMD
approval Days
7.4 Approval of SCC Director,
MFO
8. Releasing 8.1 Release of SCC
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 712730
DOE 2021 Citizen's Charter 721
Mindanao Field Office
Internal Services
DOE
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 714
732
DOE 2021 Citizen's Charter 723
Legal Clearance (Certificate of No Violations)
Walk-In transaction only. For renewal of licenses/permits for ERDUD and
EIMD applicants.
DOE 2021
DOE
DOE 2021 Citizen's
2021 Citizen's Charter
Citizen's Charter
Charter 736
718
727
Receiving and Endorsing Outgoing Documents
DOE
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2021
Citizen's
Citizen's
Charter
Charter 737
719
DOE 2021 Citizen's Charter 728
1.6 Forward
Instruction/Assig
nment Slip to the
assigned Admin. Assistant I,
Division/Staff MFO
with attachments
for appropriate
actions
1.7 Log action taken
by the concerned Assigned Staff,
Division/Section Division/Section
in the DTS
1.8 Send MFO’s
action taken in
Admin. Assistant I,
the outgoing
MFO
documents thru
MFO’s gov. mail
Total Number of Days 1 Working Day
DOE 2021
DOE 2021 Citizen's
Citizen's Charter
Charter 720
738
DOE 2021 Citizen's Charter 729
Strategic Performance Management System–OPCR/DPCR/
IPCR
Processing Fee
Refund of Cash
Advances
DOE 2021
DOE 2021 Citizen's
Citizen's Charter
Charter 724
742
If approved, MFO
will solicit any willing 3 Working Admin. Officer IV,
done / recipients of Days MFO
the PPE
DOE
DOE2021 Citizen's
2021 Charter
Citizen's Charter 749
740
DOE 2021 Citizen's Charter 731
Processing for the Disposal of Unserviceable Properties Thru
Sale
DOE
DOE2021
2021Citizen's
Citizen'sCharter
Charter 751
742
DOE 2021 Citizen's Charter 733
End-User Evaluation of Job Applicants
This applies to transactions done for the recruitment process in the DOE-
MFO
DOE2021
DOE 2021Citizen's
Citizen'sCharter
Charter 743
734752
8. Transmittal of
memorandum for Admin. Officer II,
1 Hour
endorsement to MFO
HRMD
Total Number of Days 7 Working Days
1.2.9.2
Certification from local official
regarding the prevailing charter Concerned Employee / Local Official
rates of the place visited
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2021 Citizen's
Citizen's Charter
Charter 748 757
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DOE 2021 Citizen's Charter 749
DOE 2021
2021 Citizen's
Citizen's Charter
Charter 740
758
4. Setting Up of Petty Cash Fund
4.1 Office Order signed by the Head of
the Agency or authorized official
designating a specific employee as MFO Director
Special Disbursing Officer (SDO) for
a specific fund
5. Job Order for Repair and
Maintenance
5.1 Duly signed Purchase Order
5.2 Inspection and Acceptance Report Concerned Employee
5.3 Approved Purchase Request
5.4 BAC Resolution MFO-SBAC Secretariat
6. Representation/ conference/
entertainment and meeting expense
6.1 Official Receipt, Cash Invoice/
Statement of Account
6.2 List of Attendees/guest Concerned Employee
6.3 Minutes of the meeting
7. Gasoline/ Fuel/ Oil/ Lubricants
7.1 Billing Statement/ Statement of
Account
7.2 Vehicle Trip Ticket
7.3 Duly signed Purchase Order Concerned Employee
7.4 Approved Purchase Request
7.5 Inspection and Acceptance Report
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Prepare and
submit the duly
accomplished DV
and complete Concerned
supporting Employee,
documents to MFO
Office of the
Director None 7 Working Days
1.3 If complete,
compute for Admin. Officer II,
applicable taxes, if MFO
any
1.4 Prepare Certificate
of taxes withheld
(BIR Form Admin. Officer II,
2306/2307), if MFO
applicable
DOE 2021Citizen's
DOE Citizen's Charter 743
DOE 2021
2021 Citizen's Charter
Charter 752
761
Issuance of Administrative Decisions Based on Inspection
Reports on Liquid Petroleum Players
Walk-In transaction only.
If there is a violation:
1.a.Forward to
Legal Officer for
drafting of
administrative
decision
1.a.Make proper
amendments to Legal Officer,
1 Working day
the draft MFO
decision
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2021Citizen's
Citizen'sCharter
Charter 754
745
decision
1.b.Print the
Legal Assistant,
Administrative
MFO
Decision
1.c Sign the
Director,
Administrative
MFO
Decision
1.d.A copy of the
Administrative
Decision is
prepared to be Legal Assistant,
furnished to the MFO
Client, with
Inspection
Report attached
1.e.Case is
included in Legal Officer,
Record of MFO
Cases
1.f. Case folder is
returned to Legal Officer,
Inspector to MFO
update MFO
ITS and for
archive
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2021Citizen's
Citizen'sCharter
Charter 755
764
DOE 2021 Citizen's Charter 746
1.d. Case is
included in Legal Officer,
Record of MFO
Cases
1.e. Case folder is
returned to
Inspector to Legal Officer,
update MFO MFO
ITS and for
archive
Total Number of Days (If there is no violation) 1 Working Day
Total Number of Days (If both EIMD Chief SRS and
14 Working Days
MFO Director have no comments)
Total Number of Days (If either EIMD Chief SRS or
15 Working Days
MFO Director has no comments)
Total Number of Days (If both EIMD Chief SRS and
16 Working Days
MFO Director have comments)
How feedbacks are processed Filled-out Customer Feedback Forms are collected,
evaluated and acted accordingly with the
implementation of corrective measures, if
necessary. The client is informed of the action
taken, if applicable.
How to file a complaint Accomplish Complaint Report Form and drop the
filled-out form at designated drop box in the Bureau/
Service/Office or send thru email to the Heads of
the Bureau/Service/Office in the email addresses
provided in the Directory of DOE Officials.
How complaints are processed For the filled-out Complaint Report Form, the forms
are collected, evaluated, and addressed
accordingly. The client is informed of the action
taken.