TRAINING AGREEMENT

TRAINING GUIDELINES
As you undergo training, you will be under the guidance of the Training Department. All trainees
directly report to the Trainer during the training period. Should you have any issues related to
your training, do not hesitate to inform your Manager.

CURRICULUM
The training period is composed of 6hrs per day, with a total of 3 - 5 days depending on the
client’s requirement. You will be paid $3/hr during the training period. Below is the training
agenda.

Topic Day
New Hire Orientation & Follow up
Boss Training
ISA Process Training
Knowledge Check and Assessment
Training Agenda
Hours Description
Welcome onboard with the Team
To discuss Payroll process, Contract discussion,
1
Schedule, and VA general information, How to's
on Time Doctor, EOD, Wise Registration
2 Call listening, Mock Call, Exercises, Quiz
Final Assessment and Mock Call, Training
3
Certification

You are initially hired on a probationary basis for a period of 3 - 5 days from the
first day of your training. All trainees are expected to pass all assessments.
Failure to pass the training and assessment will not be endorsed to a client. After
endorsement, all trainees are required to complete 1 cutoff working period (2
weeks). Failure to complete the training and 2 weeks working period will not
receive any payment from the company. Upon completion, payment will be
expected at the next cutoff date.

ATTENDANCE
Perfect attendance is a MUST for the entire training period as the agenda is progressive. Any
absences committed within the training period may result in removal from the program.

ABSENCE DEFINED
• When a trainee does not report to work on the scheduled training day.
• When a trainee is tardy for more than 1 hour (1 absence).

ATTENDANCE GUIDELINES
• Tardiness to a scheduled make-up time is considered an absence.
• Absences to a scheduled make-up time is considered an absence
Session Guidelines
• You may mute your microphone if you are not asked to speak or if there is no need to speak.
This is to avoid any unnecessary distractions from background noise that may affect the focus
of other learners.

• You should NOT turn off your video camera at any circumstance unless completely necessary.
E.g. Inappropriate displays of any kind, unforeseen emergency situations, etc.

• Wireless phones, electronic devices or anything that may ring must be muted and put away
throughout the training period to avoid any distraction.

• Drinking alcoholic beverages during the training period is strictly prohibited as it deviates from
having professional behavior.

• Any action that shows one not being mentally and physically attentive towards the training is
considered tardiness.
o Sleeping
o Watching movies, TV or unnecessary videos
o Use of social media

Please note that this training agreement is contingent of candidate’s full compliance with
the following prerequisites;

A. Complete attendance (1 week training and 2 weeks official working)

B. Passing the assessment and mock calls
C. All information provided by candidates during the recruitment process are valid and true;
and the adherence to company’s confidentiality and non disclosure policy.

It is understood that you shall be issued a training agreement embodying all the terms and
conditions of the training period, including but not limited to the terms and/of this training
agreement offer. The company has the right to terminate and change this agreement at
any given time. If you agree to the foregoing, please confirm your acceptance by signing and
returning the enclosed copy of this letter by day one of the training, after which time this offer
expires.

I hereby acknowledge and agree to the New Hire Training Guidelines discussed
on_________day of ____, 20___.

________________________________________ ___________
SIGNATURE OVER PRINTED NAME DATE