Upgrading Memory in Cisco 800 Series Routers

This document describes how to upgrade Flash memory and dynamic RAM (DRAM) for the
Cisco 800-series routers:
• Cisco 801–804 routers
• Cisco 805 router
• Cisco 806 router
• Cisco 826 routers
• Cisco 827 routers
• Cisco 828 routers

Organization
The following sections are included in this document:
• Warning and Safety Information
• Opening the Chassis
• Upgrading Flash Memory
• Upgrading DRAM
• Closing the Chassis
• Obtaining Documentation
• Obtaining Technical Assistance

Corporate Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Copyright © 2002. Cisco Systems, Inc. All rights reserved.

 Warning and Safety Information

Warning and Safety Information

To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance
and Safety Information document that accompanied your Cisco 826 router. The following warning
information is included:

Warning Only trained and qualified personnel should be allowed to install or replace this equipment.

Warning During this procedure, wear grounding wrist straps to avoid ESD damage. Do not touch the backplane
directly with your hand or any metal tool, or you could shock yourself.

Opening the Chassis

To upgrade the Flash memory and DRAM, you must open the router chassis. You must provide a
number-one Phillips screwdriver and an antistatic mat.
Follow these steps to open the chassis:

Step 1 Make sure that the power switch is turned to standby and that the power supply cable is disconnected.
Step 2 Disconnect all cables from the router back panel.
Step 3 Use the Phillips screwdriver to remove the two screws. Figure 1 shows the chassis screw locations. The
chassis screw locations are the same on all Cisco 800-series routerss.

Figure 1 Removing the Chassis Screws

Chassis screws

TO HUB
TO PC
ETHERN
ET 10 BA
SE T Cisco 804
CONSOL
E
CONSOL
E
0 PHONE
1
2
3
41861

1
2

Step 4 Gently pull the top of the router up and away from the bottom of the router.
Step 5 Place the router bottom on an antistatic mat.

Upgrading Memory in Cisco 800 Series Routers

2 78-5384-05
 Upgrading Flash Memory

Upgrading Flash Memory

This section describes how to upgrade the Flash memory in a Cisco 800 series router.

Note Memory specifications and upgrade options are subject to change. To ensure you have the latest
information, refer to this document online, at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_fix/800/800upgrd.htm

• Cisco 801–804, Cisco 805, Cisco 811 and 813 routers:

– Minimum Flash: 4 MB. Default Flash: 8 MB. Maximum Flash: 12 MB
– These routers have 4-MB Flash memory onboard and a free memory slot that can hold an
additional 4-MB module or 8-MB module.
– If there is no Flash memory module in the slot, you can add 8 MB of Flash memory.
– If there is a 4-MB module already in the slot, you can replace it with an 8-MB Flash memory
module.
– If there is an 8-MB module already in the slot, you cannot upgrade further.
• Cisco 806 routers:
– Minimum Flash: 8 MB. Default Flash: 8 MB. Maximum Flash: 16 MB
– Cisco 806 routers have 8-MB of on board Flash memory and have one free memory slot that can
hold an additional 8-MB.
– If there is no Flash memory module in the slot, you can add 8 MB of Flash memory.
– If there is an 8-MB module already in the slot, you cannot upgrade further.
• Cisco 826, 827, and 828 routers:
– Minimum Flash: 8 MB. Default Flash: 8 MB. Maximum Flash: 16 MB
– These routers have 8-MB of on board Flash memory and have one free memory slot that can
hold an additional 8-MB.
– If there is no Flash memory module, you can add 8 MB of Flash memory.
– If there is an 8-MB module already in the slot, you cannot upgrade further.
You can order upgrade kits and have trained and qualified personnel add the Flash memory. Table 1
describes the Flash memory upgrade kits for the Cisco 800-series routers.
.
Table 1 Cisco 800-Series Router Flash Memory Upgrade Kits

Description Cisco Part Number

8-MB Flash MEM800-8F=

Upgrading Memory in Cisco 800 Series Routers

78-5384-05 3
 Upgrading Flash Memory

Locating Flash Memory

Figure 2 shows where to add the Flash memory on the router motherboard. The Flash memory slot
location is similar for all Cisco 800-series routers.

Figure 2 Location of Flash Memory

Flash memory slot

TO HUB
TO PC
ETHERN
ET 10 BAS
ET
Cisco 804
CONSOL
E
CONSOL
E
0 PHONE
1
2
3

41862
1
2

Upgrading Flash Memory

To upgrade the Flash memory, you must install a mini-Flash module on the router motherboard, as shown
in Figure 3.

Figure 3 Mini-Flash Module

33044

Notched edge

Upgrading Memory in Cisco 800 Series Routers

4 78-5384-05
 Upgrading Flash Memory

Installing a Mini-Flash Module

Follow these steps to install a mini-Flash module:

Step 1 Insert the notched edge of the module into the slot at an angle, as shown in Figure 4.

Figure 4 Installing a Mini-Flash Module

Notched edge

40561
Mini-Flash module slot

Step 2 Firmly press downthe unnotched edge of the module until you hear a click.

Removing a Mini-Flash Module

Follow these steps to remove a mini-Flash module:

Step 1 Insert your index finger between the mini-Flash module and the mini-Flash module release lever, which
is shown in Figure 5.

Figure 5 Removing a Mini-Flash Module

Mini-Flash module
release lever
40562

Step 2 Firmly pull the release lever away from the module until the module pops up and away from the module
slot.

Upgrading Memory in Cisco 800 Series Routers

78-5384-05 5
 Upgrading DRAM

Upgrading DRAM
This section describes how to upgrade the dynamic RAM (DRAM) in Cisco 800-series routers. Check
the board to see whehter it already has a DRAM module.

Note Memory specifications and upgrade options are subject to change. To ensure you have the latest
information, refer to this document online, at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_fix/800/800upgrd.htm

• Cisco 801–804 and Cisco 805 routers:

– Minimum DRAM: 4 MB. Default DRAM: 8 MB. Maximum DRAM: 12 MB.
– These routers have 4-MB of DRAM on board, and a free memory slot that can hold an additional
4-MB DRAM module or 8-MB DRAM module.
– If there is no DRAM module, you can add a 4-MB or an 8-MB DRAM module.
– If there is a 4-MB module already in the slot, you can replace it with an 8-MB DRAM module.
– If there is an 8-MB module already in the slot, you cannot upgrade further.
• Cisco 806 routers. Cisco 806 routers currently ship with 16 MB of DRAM on board, and a 16-MB
DRAM module in the memory slot; you cannot add additional DRAM. Earlier Cisco 806 routers
shipped with 16 MB of DRAM by default. If you have an earlier Cisco 806 router, use the following
information:
– If there is no DRAM module, you can add a 4-MB, an 8-MB, or a 16-MB DRAM module.
– If there is a 4-MB module already in the slot, you can replace it with an 8-MB, or a 16-MB
DRAM module.
– If there is an 8-MB module already in the slot, you can replace it with a 16-MB DRAM module.
– If there is a 16-MB module already in the slot, you cannot upgrade further.
• Cisco 811-813 routers:
– Minimum DRAM: 8 MB. Default DRAM: 8 MB. Maximum DRAM: 16 MB.
– These routers have 8-MB DRAM on board and a free memory slot that can hold an additional
4-MB DRAM module or 8-MB DRAM module.
– If there is no DRAM module in the slot, you can add a 4-MB DRAM module, or an 8-MB
DRAM module.
– If there is a 4-MB module already in the slot, you can replace it with an 8-MB DRAM module.
– If there is an 8-MB module already in the slot, you cannot upgrade further.
• Cisco 826 routers. Cisco 826 routers currently ship with 16 MB of DRAM on board, and a 16-MB
DRAM module in the memory slot; you cannot add additional DRAM. Earlier Cisco 826 routers
shipped with 16 MB of DRAM by default. If you have an earlier Cisco 826 router, use the following
information:
– If there is no DRAM module, you can add a 4-MB, an 8-MB, or a 16-MB DRAM module.
– If there is a 4-MB module already in the slot, you can replace it with an 8-MB, or a 16-MB
DRAM module.
– If there is an 8-MB module already in the slot, you can replace it with a 16-MB DRAM module.
– If there is a 16-MB module already in the slot, you cannot upgrade further.

Upgrading Memory in Cisco 800 Series Routers

6 78-5384-05
 Upgrading DRAM

• Cisco 827 routers. Cisco 827 routers currently ship with 16 MB of DRAM on board, and a 16-MB
DRAM module in the memory slot; you cannot add additional DRAM. Earlier Cisco 827 routers
shipped with 16 MB of DRAM by default. If you have an earlier Cisco 827 router, use the following
information:
– If there is no DRAM module, you can add a 4-MB, an 8-MB, or a 16-MB DRAM module.
– If there is a 4-MB module already in the slot, you can replace it with an 8-MB, or a 16-MB
DRAM module.
– If there is an 8-MB module already in the slot, you can replace it with a 16-MB DRAM module.
– If there is a 16-MB module already in the slot, you cannot upgrade further.
• Cisco 828 routers:
– Minimum DRAM: 16-MB. Default DRAM: 16-MB. Maximum DRAM: 32-MB.
– Cisco 826 routers have 16-MB DRAM on board and have one free memory slot that can hold
an additional 4-MB, 8-MB, or 16-MB.
– If there is no DRAM module, you can add a 4-MB, 8-MB, or 16-MB DRAM module.
– If there is a 4-MB module already in the slot, you can replace it with an 8-MB, or a 16-MB
DRAM module.
– If there is an 8-MB module already in the slot, you can replace it with a 16-MB.
– If there is a 16-MB module already in the slot, you cannot upgrade further.
Because of the height of the actual DRAM component, you must order the additional DRAM from Cisco.
You can order upgrade kits and have trained and qualified personnel add the memory. Table 2 describes
the DRAM upgrade kits for all Cisco 800 series routers.
.
Table 2 Cisco 800 Series Dynamic RAM Upgrade Kits

Description Cisco Part Number

4-MB DRAM MEM800-4D=
8-MB DRAM MEM800-8D=
16-MB DRAM MEM800-16D=

Locating the DRAM

Figure 6 shows where to add the DRAM on the router motherboard. The DRAM socket location is
similar for all Cisco 800 series routers.

Figure 6 Location of DRAM

DRAM socket

TO HUB
TO PC
ETHERNE
T 10 BAS
ET
Cisco 804
CONSOLE

CONSOLE
0 PHONE
1
2
3
41863

1
2

Upgrading Memory in Cisco 800 Series Routers

78-5384-05 7
 Upgrading DRAM

Upgrading the DRAM

To upgrade the DRAM, you must install the dual in-line memory module (DIMM) on the router
motherboard.
Follow these steps to install a DIMM:

Step 1 If a DIMM is already installed in the slot, firmly push the slot guides away from the DIMM and down
toward the motherboard, as shown in Figure 7, until the DIMM pops out of the slot.

Figure 7 Removing a DIMM

Latch DIMM Socket

1

40564
Step 2 Insert the new DIMM into the slot, making sure that the notches on the edge of the DIMM are inserted
over the bars inside the slot, as shown in Figure 8.

Note The DIMM orientation for the Cisco 801–804 and 805 routers is 180 degrees from that of the
Cisco 827 router.

Figure 8 Installing a DIMM

Latch DIMM Socket

2
3

3
40565

Step 3 Firmly press the DIMM into the slot until the two slot guides on each side move up and over the DIMM
edges, as shown in Figure 8, and you hear a click. If the guides do not move up and over the DIMM
edges, move them with your hands.

Upgrading Memory in Cisco 800 Series Routers

8 78-5384-05
 Closing the Chassis

Closing the Chassis

Follows these steps to close the chassis:

Step 1 Place the router cover upside down, with the front of the cover facing you.
Notice the two rectangular tabs near the bottom of the front cover.
Step 2 Pick up the router bottom and turn it upside down, with the back panel facing away from you.
Notice the two hooks along the router bottom.
Step 3 Hold the front of the router bottom at an angle so that the hooks slip under the tabs on the front cover,
as shown in Figure 9.

Figure 9 Closing the Chassis

33045

Step 4 Lower the back end of the router bottom.

The router bottom and the bottom of the front cover should be aligned.
Step 5 Turn the router chassis over so that the back panel is facing you.
Step 6 Replace the two screws that you removed when you opened the chassis. (See Figure 1.)

Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:
http://www.cisco.com

Upgrading Memory in Cisco 800 Series Routers

78-5384-05 9
 Obtaining Technical Assistance

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM
package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may
be more current than printed documentation. The CD-ROM package is available as a single unit or
through an annual subscription.

Ordering Documentation
Cisco documentation is available in the following ways:
• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
• Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription
Store:
http://www.cisco.com/go/subscription
• Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North
America, by calling 800 553-NETS (6387).

Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments
electronically. Click the Fax or Email option under the “Leave Feedback” at the bottom of the Cisco
Documentation home page.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or
write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain documentation, troubleshooting tips, and sample configurations from online tools by using the
Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to
the technical support resources on the Cisco TAC Web Site.

Upgrading Memory in Cisco 800 Series Routers

10 78-5384-05
 Obtaining Technical Assistance

Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information, networking solutions, services, programs, and resources at any time, from
anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a
broad range of features and services to help you to
• Streamline business processes and improve productivity
• Resolve technical issues with online support
• Download and test software packages
• Order Cisco learning materials and merchandise
• Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com,
go to the following URL:
http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product,
technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC
Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
• Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
• Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
• Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects
of business operations. No workaround is available.
• Priority level 1 (P1)—Your production network is down, and a critical impact to business operations
will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of
service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The
site provides around-the-clock access to online tools, knowledge bases, and software. To access the
Cisco TAC Web Site, go to the following URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco services contract have complete access to
the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a
Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or
password, go to the following URL to register:
http://www.cisco.com/register/

Upgrading Memory in Cisco 800 Series Routers

78-5384-05 11
 Obtaining Technical Assistance

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com
registered, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC
Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority
level 2; these classifications are assigned when severe network degradation significantly impacts
business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC
engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following
URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support
services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). In addition, please have available your service agreement number and your
product serial number.

This document is to be used in conjunction with the other documents for the router you are upgrading.

CCIP, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Fast Step, Follow Me Browsing, FormShare, Internet Quotient, iQ
Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice
LAN are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That’s Possible, The Fastest Way to Increase
Your Internet Quotient, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA,
CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco
Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, GigaStack, IOS, IP/TV, LightStream, MGX, MICA,
the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe,
TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0201R)

Copyright © 2002, Cisco Systems, Inc.

All rights reserved.

Upgrading Memory in Cisco 800 Series Routers

12 78-5384-05