MARIANNE GRACE LUMACANG

(+63) 9163271806
mcglumacang@yahoo.com

Profile

Recognized for strong interpersonal skills and problem solver who readily adapts to change, works independently
and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Employment History

Onboarding Specialist at Royal Caribbean Group – Pasay City

October 2021 — Present

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Provides timely and customer-focused service to new hires and internal customers that belong to the
category of Management, Specialty, and Marine positions.
 Ensures each new hire receives appropriate level of support and guidance to create an exemplary
onboarding experience.
 Ensure compliance to regulatory, local, and company policies to ensure safety and well-being of the crew,
colleagues, and guests.
 Liaises with Recruitment, Crew assist, Schedulers, Visa team, Port Agents, School, Authorized Referral
Sources, RCM and Hiring Managers when appropriate, to ensure hiring and scheduling needs are met in a
timely manner
 Provides back-up support fellow onboarding specialists and guidance to the onboarding associates by being
a consultant in terms of visa, medical, and STCW requirements of shipboard roles.
 Works diligently and proactively to resolve all onboarding related situations, escalates irregularities to the
Onboarding Supervisor; and continuously explores ways to increase efficiency and effectiveness
 Performs all administrative and documentation tasks related to the onboarding of shipboard employees
 Consistently meets the performance metrics set by the management team
 Prepares various reports as required, including, but not limited to, status reports, analysis, and lists of talent
pools including status updates to Stakeholders.
 Established monthly governance meetings with Recruitment, Scheduling, Mobility Centers, HR Onboard
and Stakeholders.
  Responsible for reporting and communicating any additional cost caused by any last-minute movements.
 Assist in the control of costs associated with crew movement travel expenses, such as transportation, airport
operations, port operations, hotel, visas, immigration process and other required travel documentation that
affects the department budget.

Onboarding Associate at Royal Caribbean Group – Pasay City

September 2017 — October 2021

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Responsible for all aspects of onboarding process relative to positions that fall under the category of
Management, Specialty, and Marine.
 Provides timely and customer-focused service to new hires and internal customers.
 Ensures each new hire receives receive general orientation and the most positive and expeditious onboarding
experience.
 Liaises with Recruitment, Crew assist, Schedulers, Visa team, Port Agents, School, Authorized Referral
Sources and RCM when appropriate, to ensure hiring and scheduling needs are met in a timely manner.
 Validates and monitors all new hire documents before they join the ship and ensures all information is being
updated in E1.
 Under the guidance of his/her team lead, ensures he/she has the latest information related to visas, medical,
STCW and other formal requirements of shipboard roles.
 Works diligently to resolve all onboarding related situations and escalates any irregularities to the Lead,
Talent Onboarding; consistently tries to increase efficiency and effectiveness
 Performs all administrative and documentation tasks related to the onboarding of shipboard employees.
 Consistently meets the performance metrics set by the management team.
 Prepares various reports as required, including, but not limited to, status reports, analysis, and lists of talent
pools.

Skills
 Personable with strong communication and relationship building capabilities across all levels of the business
 Practical and logical; able to solve problems quickly
 Easiness in adapting to immediate work environment and known for thriving under high-pressure.
 Proficient in MS Word, MS PowerPoint, Excel and the Internet
 Ability to accurately and articulately document information; extraordinary attention to detail 
 Demonstrated ability to work effectively in teams; share responsibility for results, provide and accept
feedback
 Education
BA Psychology, De La Salle University – Dasmarinas
June 2013 — June 2017

Jabez Christian School

June 2009 — June 2013

Internships
Human Resources Management Division Interns at Civil Aviation Authority of the Philippines
(CAAP)
April 2017 — May 2017

Psychiatry Department Interns at The Medical City

February 2017 — March 2017

Guidance and Counseling Interns at Philippine Christian University Dasmariñas- Campus

January 2017 — February 2017

Achievements

Dean’s Honor List

2nd Sem SY 2017-2018

Fifth Honor Student

SY 2012 – 2013

Commodore Award
7- Point Credo for Superior Customer Service

Seminars and Training Attended

Continuing Agency Education Program Seminar – RCCL Crew Management
November 13, 2019

Shoreside Ethics 2019

November 22, 2019

Managing in Difficult Times

September 30, 2019
 Time Management Fundamentals
September 27, 2019

Managing Stress for Positive Change

September 24, 2019

Performing Under Pressure

September 6, 2019

Raising the Standard of Leadership

April 8, 2017

2nd International Conference in Psychology

April 3, 2017

Two Day Intensive English Language Communication in The Workplace Program

June 7-8, 2017

References
Available upon request