Complete the letter with

the words below.

Art de Table
191 av. Halévy, 69002 LYON CEDEX 02
www.arttable.com

24 July 2009

Mr John Brown,
WADCO TABLEWARE LTD,
24 Crescent Street
London SW4
ENGLAND

Dear Mr Brown,

When your last

shipment
………………………………………. was unpacked we were
surprised
…………………………….. discover
to ……………………………………………… that 8 coffee pots were
damaged despite
…………………………. the fact that the good quality
packing
……………………………………………….. did not seem to have suffered
in
………………………………… transport and although the boxes were
marked
…………………..
“fragile”.

so
Some of the coffee pots are …………….. dented or scratched as to be
unsaleable
………………………………………… even at a reduced price.

seem damaged
It would ……………………………. that they were ………………………………….. before packing
cannot
and that our carrier ………………………………………………… therefore be held responsible.
items
We are keeping the …………………………………. inspection
for the ……………………………………. of your
insurer.

Yours sincerely,

FLELOT

F. LELOT
Sales and Marketing Manager
f.lelot@arttable.com

USE THESE WORDS:

unsaleable items despite discover packing

inspection in shipment so damaged
surprised marked seem cannot