Intellicare Agora User Guideline Version 4

Intellicare
AGORA
Mobile App
USER GUIDE
FEBRUARY 2022
I. Getting Started
Downloading the App ............................................................................. 1
Onboarding Page Interface................................................................... 2
How to Register ....................................................................................... 3
How to Sign In .......................................................................................... 9
Forgot/Change Password.................................................................... 10
II: Homepage Dashboard

Welcome Page Interface...................................................................... 14
General Features .................................................................................... 15
Doctor & Dentist Directory .................................................................. 17
Generate eRCS1...................................................................................... 19
Generate eRCS2....................................................................................... 21
Medgate Telemedicine ...........................................................................23
TelAventusMD Teleconsultation..........................................................24
Intellicare Delights .................................................................................. 25
Agora Info / News Feed ........................................................................ 26
Agora Map................................................................................................. 27
Reimbursement Feature.........................................................................28
Dental Network..........................................................................................29
III: Frequently Asked Questions (FAQs)

Frequently Asked Questions............................................................... 30
I. GETTING STARTED 1
Downloading the App
1. Open the App Store or Google Play. Search for and download “Intellicare Agora”.
2. You can also scan the QR Codes below:
Always check available updates to ensure that you are using the most recent version of
Intellicare Agora.
APPLE AND THE APP STORE LOGO ARE TRADEMARKS OF APPLE INC.
GOOGLE PLAY AND THE GOOGLE PLAY LOGO ARE TRADEMARKS OF GOOGLE LLC.
Onboarding Page Interface
To log-in registered account To create an account
Can access without registering or signing in

Simply click the icon
How to Register?
1. Click the Register icon

to get started.
2. Provide your details.
3. Create password.
*Account registration is open for

both principal and dependents of
legal age. Minor dependents can
access Agora through their
principal's account.
*For the Date of Birth field, you can

click the year icon for quicker
navigation.
*Password must contain at least

one digit number, one upper case,
and one special character. (!@#$%)
Personal Information Fields Account Information Fields
How to Register?
5. Click the Camera icon to activate

your phone’s camera and capture
your image.
6. Click Proceed to return to recent page.
Make sure that photos taken are not blurred.

Please do not take a picture of another picture of
you for your Selfie.
Look professional and do not forget to smile.
A clear picture allows us to properly verify your
identity. Otherwise, your application may be
disapproved.
A. Take a Selfie
To view the List of Valid IDs Valid IDs
B. Front of your preferred ID.
How to Register?
7. Carefully read, review, and agree to the

terms and conditions.
Read the Intellicare App Privacy Notice.

How to Register?
8. Click Accept to return to recent page.
9. Read and check the remaining agreements.

How to Register?
10. Click Register An Account button

to register.
11. Enter the Verification Number received

from your email.
12. Press Verify button.

* Account registration takes 48 hours.
Account Registration Email
In case of disapproval, Member must see reason

for disapproval. Then, reprocess application
How to Log In?
1. Press the LOGIN icon.
2. Log-in your registered email address

and password.
3. Press the Login button to open the account.
* After fifteen (15) minutes of inactivity, you will automatically be

logged out of your session. This is to safeguard your account.
* Be careful as you type your credentials. After three (3) failed

attempts you will be locked out.
Forgot Password?
1. Select Forgot Password.
2. Provide the registered

email address.
3. Click the Reset Password

button.
4. Proceed with CAPTCHA

verification.
Forgot Password?
5. Follow the instruction.
6. Enter One-Time-Password (OTP) sent

on your email.
7. Tap the Verify button.

Forgot and Change Password
8. Check the CAPTCHA verification.
9. Follow the instructions.
10. Provide the new password.

Change Password
11. Tap Submit button.
12. Check the CAPTCHA verification.
13. Follow the instructions.

II. HOMEPAGE DASHBOARD 14
Welcome Page Interface

Your submitted selfie.
To open the side panel as

shown in the next picture. juan.delacruz@intellicare.com.ph Your registered email address.
Personalized welcome
greeting.
To change password.
To logout account.
To log-in registered account

Members Profile
1. Click any account to view

the Member Information
page.
2. Press the View Your Benefits

button to access benefit
details.
Account Profiles will appear. You Virtual Card

can access your and your active
dependents record.
Members Profile
3. Press the Approved Utilization icon

to view page.
4. Press the Posted Utilization icon

to view page.
You can view the Provider’s Name, Date, Amount and Total You can view the Provider’s Name, Date, Amount and
Approved Amount of your approved utilization. Total Posted Amount of your posted utilization.
Doctor and Dentist Directory
1. Search doctor’s last name & specialization
2. Press the Search icon button.
Physician Directory page will appear. You can

search with the following fields or parameters:
Doctor’s Name (Last Name or First Name)

Hospital / Clinic
Specialization
City / Province
Doctor and Dentist Directory
3. Select doctor / dentist
4. Choose affiliated facility
5. See details
Generate eRCS1
1. Click Continue Request
2. Fill-out & Submit
3. Receive eRCS1 thru email
eRCS1 is sent outright to member's

email address upon submission of
request.
Generate eRCS1
4. Click Transaction History
5. See details
If your chief complaint is not showing, please type and select

"General Check-up."
Generate eRCS2
1. Click Continue Request
3. Receive eRCS2 thru

email
Turnaround Time (TAT) for securing

your eRCS 2 on AGORA is two (2)
hours.
Generate eRCS2
4. Click Transaction History
5. See details
If you cannot find your Procedure, we recommend that you call our
hotline or get in touch with:
referralcontrolsheet@intellicare.ph if availing at The

Medical City, Makati Medical Center, St. Luke's Medical
Center BGC, St. Luke's Medical Center QC, Asian Hospital,
and Cardinal Santos Medical Center.
or
css.info@intellicare.com.ph for other hospitals.

Medgate Telemedicine
1. Click Try Medgate

Teleconsultation

details
3. Wait for the call

TelAventusMD Teleconsultation
1. Click Aventus Medical
Care Inc. and
Try TelAventusMD
2. Fill out details
3. Review and agree to

Terms & Conditions
4. Complete your
transaction until you
receive your reference
number
5. View your Transaction

History
Intellicare Delights
1. Click
Intellicare Delights
2. Choose your desired

offer
3. Click your desired offer
4. Check the deals and

discounts
Agora Info / News Feed
1. Click the Agora Info / News Feed
2. Browse through and click on the desired

content or update.
3. Be well informed.
Agora Map
1. Click the Agora Map
2. Click Explore
3. Search nearby hospitals

or clinic
4. Swipe right to left to

view facilities
Directions are shown for easy reference.

Reimbursement Feature
1. Click the Reimbursement

Icon.
2. Fill out form with correct

details
3.Upload necessary files.
4. Agree to the Member /

Patient Undertaking and
Consent Form.
5. Track the Status of your

Reimbursement
Reimbursements filed in the App can be processed in ten (10) working days from the receipt of complete requirements, including the
original/hard copy of OR with TIN.
Dental Network
1. Click Dental Network

Company
2. Click List of Dental

under DNC
3. You will be redirected to

the Dental Network
Company Site.
Above prompt will show if you are serviced by

the Intellicare Dental Network.
III. FREQUENTLY ASKED QUESTIONS (FAQS) 30
LOGIN / REGISTRATION
Where can I download Intellicare Agora?

The App can be downloaded via Google Play Store and IOS App Store. The App is not yet available on Huawei's App Gallery. Our development teams are studying
including Agora on this emerging App Platform.
I registered on Intellicare Agora App, but have not been approved yet. How can I proceed with this?
An email to confirm your registration will be sent within 24 to 48 hours. While waiting you can enjoy using the other functionalities on the main page - Medgate,
Agora Map and Providers Directory.
What if I have not yet received the confirmation email within the 24 to 48 hour window?
a. You can check your Spam Folder.
b. You can try registering again. If it prompts that already registered, user may email and submit a ticket to mobile.dev@intellicare.com.ph for follow up.
What should the user do if they encounter “account is currently logged onto another device”?
As part of security requirements, concurrent log in is not allowed in our application. In this case, you can log out the previous device you logged into. As another
security feature, the maximum time for staying idle on the App is fifteen (15) minutes. You will then be logged out of this session.
LOGIN / REGISTRATION
What are the accepted IDs so I can proceed with my enrollment in the mobile app?
Company ID Philhealth ID Unified Multi-Purpose ID (UMID)
Driver’s License PRC ID SSS / GSIS ID
OFW ID Postal ID TIN Card
Philippine Senior Citizen ID Voter’s ID
Passport
Are my dependents allowed to use the Agora mobile app?

Yes, dependents can download the app. Full registration grants access to all the following features:
Medgate Teleconsult Member Profiles
Agora Map Benefits
Providers Directory Approved Utilizations
eRCS1 and eRCS2 Generation Posted Utilizations
Why is registration tedious?

We value the security of your data. You may find registration a bit tedious in terms of documents requested and verification (i.e. Captcha). Bear in mind that all of
these steps are necessary to verify your identity. Rest assured, with all that you have provided, various safeguards are in place to ensure Data Privacy.
MEMBER PROFILE / DIGI-ID / UTILIZATIONS
I checked my account information, but it is incorrect. How do I update membership details?

You may contact your HR representative and they will be the one to coordinate with Intellicare. Please prepare supporting documents as needed.
What will happen to floating utilizations?

It will always appear on Approved Utilization history up to the last contract year, but will not be included in the Posted Utilization.
If the account’s benefits were amended in the middle of the coverage period, will it instantly reflect in the app?
Yes, our app can capture real time transactions.
What if the member changed status or updated the member’s dependents in the middle of the coverage period? How long will it take for these updates to
appear on the app?
Realtime. This will only depend on the status of the update from our Account Processing Department.
Does the app show all the approved utilization and posted utilization of the user? Or only utilizations made through the app?
All of your approved and posted utilizations will be shown in the transaction history.
I cannot find my Intellicare card. To whom shall I request for card replacement?
You may contact your HR representative and they will be the one to coordinate with Intellicare. In the meantime, you can use your DIGI-ID to avail of your
healthcare.
eRCS1 AND eRCS2 GENERATION
eRCS1 is for regular consultations

eRCS2 is for laboratories and diagnostic procedures
What if the laboratory procedure is not listed on the drop-down list of procedures?
As of now, the user may not proceed in the app if the procedure is not in the list. Users may be advised to call the Customer Service Hotline.
What will happen to eRCS that are not cancelled?

It will appear on the history of Approved Utilization as floating utilization.
What if the eRCS expires? Can the member still cancel it? How?
The validity of eRCS1 and eRCS2 is three (3) days. Cancellation can be done through Agora.
What if my member benefit limit is already maxed out? Will the app have an auto decline feature?
Yes, for both eRCS1 and eRCS2.
How many eRCS1 and eRCS2 can a member generate in a day?

Requesting of ERCS has no limit. You can proceed with new request as long as previous eRCS has been approved.
What if the status of the utilization is pending (eRCS1 and eRCS2), are these already counted as utilization?
If the status is Pending, this will only be reflected in Approved Utilization.
What is the TAT for the approval of eRCS2 from CSD?

2 hours.
Can Agora give suggestions on what specialist I will need?

Yes. Upon typing of chief complaint.
Can the eRCS1 and eRCS2 be printed through the coordinators office if we do not have our own printer?
For now, we really advise that you print the eRCS before proceeding to the facility. But we are streamlining the process to make it easier for you.
PROVIDER DIRECTORY
Is the Provider Directory updated? How often?

Yes. We update our medical database on Agora every week.
Why is that some of the accredited doctors are not in the directory?
Database may still need updating. You may email mobile.dev@intellicare.com.ph for confirmation.
AGORA MAP
For Agora Map, can the user still search for a facility that is part of their exclusion?
Yes, we do not have filtering in the Agora Map.
TELECONSULTATION
What is the Teleconsult feature/button in the app, is this different from MEDGATE?
Yes. Teleconsult features are available only for accounts with the Intellimed Bundle. This is still in the pipeline for development.
Intellicare AGORA
This user-guide contains confidential information and/or may also be legally privileged. It is intended solely for the use of the named addressees and any unauthorized dissemination or use by any other person or entity is strictly prohibited. If you are not the
intended recipient you should not transmit, copy, print, disclose or otherwise make use of and/or place any reliance on this user-guide and its contents. If you have received this user-guide in error, you should immediately notify the sender delete all copies from
your system. The views, opinion or advice as may be contained herein are those of the sending individual and do not necessarily represent that of Intellicare (Asalus Corporation) or bind Intellicare (Asalus Corporation). Intellicare (Asalus Corporation) shall not be
liable for any alteration or falsification on this user-guide.

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Intellicare

II: Homepage Dashboard​

III: Frequently Asked Questions (FAQs)​

Downloading the App

Onboarding Page Interface​

To log-in registered account​ To create an account​

Can access without registering or signing in​

1. Click the Register icon

2. Provide your details.

*Account registration is open for

*For the Date of Birth field, you can

*Password must contain at least

5. Click the Camera icon to activate

6. Click Proceed to return to recent page.

Make sure that photos taken are not blurred.

7. Carefully read, review, and agree to the

Read the Intellicare App Privacy Notice.

8. Click Accept to return to recent page.

9. Read and check the remaining agreements.

10. Click Register An Account button

11. Enter the Verification Number received

12. Press Verify button.

Account Registration Email

In case of disapproval, Member must see reason

How to Log In?

1. Press the LOGIN icon.

2. Log-in your registered email address

3. Press the Login button to open the account.

* After fifteen (15) minutes of inactivity, you will automatically be

* Be careful as you type your credentials. After three (3) failed

1. Select Forgot Password.

2. Provide the registered

3. Click the Reset Password

4. Proceed with CAPTCHA

5. Follow the instruction.

6. Enter One-Time-Password (OTP) sent

7. Tap the Verify button.

Forgot and Change Password

8. Check the CAPTCHA verification.

9. Follow the instructions.

10. Provide the new password.

11. Tap Submit button.

12. Check the CAPTCHA verification.

13. Follow the instructions.

Welcome Page Interface

To open the side panel as

To log-in registered account​

1. Click any account to view

2. Press the View Your Benefits

Account Profiles will appear. You Virtual Card

3. Press the Approved Utilization icon

4. Press the Posted Utilization icon

Doctor and Dentist Directory

1. Search doctor’s last name & specialization

2. Press the Search icon button.

Physician Directory page will appear. You can

Doctor’s Name (Last Name or First Name)

Doctor and Dentist Directory

3. Select doctor / dentist

4. Choose affiliated facility

1. Click Continue Request

2. Fill-out & Submit

II: Homepage Dashboard

III: Frequently Asked Questions (FAQs)

Onboarding Page Interface

To log-in registered account To create an account

Can access without registering or signing in

To log-in registered account