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    Sample Questionnaire

    Uploaded by

    Patricia Ann Doringo
    The document collects demographic information such as age, gender, and income level of customers checking into a hotel. It then evaluates the customer's experience with the hotel across several dimensions: reliability of booking and staff performance, assurance regarding payment and safety protocols, tangibility factors like cleanliness and amenities, empathy of staff and loyalty programs, and responsiveness in answering questions and addressing concerns. Customers are asked to rate their level of agreement on a 4-point scale regarding whether these factors would influence their willingness to lodge at the hotel again.

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    Sample Questionnaire

    Uploaded by

    Patricia Ann Doringo
    13 views2 pages
    The document collects demographic information such as age, gender, and income level of customers checking into a hotel. It then evaluates the customer's experience with the hotel across several dimensions: reliability of booking and staff performance, assurance regarding payment and safety protocols, tangibility factors like cleanliness and amenities, empathy of staff and loyalty programs, and responsiveness in answering questions and addressing concerns. Customers are asked to rate their level of agreement on a 4-point scale regarding whether these factors would influence their willingness to lodge at the hotel again.

    Original Description:

    sample questionnaire for marketing research

    Original Title

    Sample-Questionnaire

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    The document collects demographic information such as age, gender, and income level of customers checking into a hotel. It then evaluates the customer's experience with the hotel across several dimensions: reliability of booking and staff performance, assurance regarding payment and safety protocols, tangibility factors like cleanliness and amenities, empathy of staff and loyalty programs, and responsiveness in answering questions and addressing concerns. Customers are asked to rate their level of agreement on a 4-point scale regarding whether these factors would influence their willingness to lodge at the hotel again.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    13 views2 pages

    Sample Questionnaire

    Uploaded by

    Patricia Ann Doringo
    The document collects demographic information such as age, gender, and income level of customers checking into a hotel. It then evaluates the customer's experience with the hotel across several dimensions: reliability of booking and staff performance, assurance regarding payment and safety protocols, tangibility factors like cleanliness and amenities, empathy of staff and loyalty programs, and responsiveness in answering questions and addressing concerns. Customers are asked to rate their level of agreement on a 4-point scale regarding whether these factors would influence their willingness to lodge at the hotel again.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    Part 1

    Demographics

    Age:    

    Gender:   Male   Female


    Socio-economic Status: ( Please check only one (1)
      My income is 12,000 or   My income is above
    below 20,000

      My income ranges
    from 12,000 to 20,000

    Part 2
    Service Implementation

    Please evaluate your choice of services in choosing this hotel for your check-in:
    4 3 2 1
    Strongly Strongly
    Agree Agree Disagree Disagree
    Reliability
    Booking consistency        
    Staff Performance consistency        
    Customer's property        
    Room Accuracy        
    Assurance
    Payment Scheme        
    Confidentiality of information        
    Compliance with safety and protocol        
    Compliance in LGU        
    Tangibility
    Cleanliness of beddings (linens, blankets, pillow)        
    Availability of Toiletries        
    Availability of complimentary water & snacks        
    Availability of electric appliances        
    Empathy
    Friendliness of the staff        
    Social media Impact        
    Loyalty Schemes        
    Actions Beyond Words        
    Responsiveness
    Answering inquiries        
    Addressing Concerns        
    Quick response of the intercom        
    Flexibility of Service        
    Part 2
    Service Implementation

    Based on your check-in experience, please evaluate the following according to your willingness
    to lodge back:
    4 3 2 1
    Strongly Strongly
    Agree Agree Disagree Disagree
    Reliability
    Booking consistency        
    Staff Performance consistency        
    Customer's property        
    Room Accuracy        
    Assurance
    Payment Scheme        
    Confidentiality of information        
    Compliance with safety and protocol        
    Compliance in LGU        
    Tangibility
    Cleanliness of beddings (linens, blankets, pillow)        
    Availability of Toiletries        
    Availability of complimentary water & snacks        
    Availability of electric appliances        
    Empathy
    Friendliness of the staff        
    Social media Impact        
    Loyalty Schemes        
    Actions Beyond Words        
    Responsiveness
    Answering inquiries        
    Addressing Concerns        
    Quick response of the intercom        
    Flexibility of Service        

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