ABSTRACT

Bots are provided chatbot and conversational Al solutions for businesses,

personalizing the customer experience. Businesses have an opportunity to
capitalize on the chatbot opportunity, and build a presence where their
customers with messengers.
Chatbots are the substitute for business automation. They have evolved in
recent times in almost every aspect of business organizations including sales,
service, operations, customer relationship management(CRM), marketing,
human resource management etc.
The technical theme of this topic is we make chatbot using client side using
Javascript language and Server side using some backend frameworks such as
Python, Node JS, Php,etc by the help of web sockets.
OVERVIEWS
1. Introduction
2. Architecture
3. Working Principle
4. Chatbots used in Bussiness
5. Advantages
6. Disadvantages
7. Conclusion
8. Future of Chatbots
1. INTRODUCTION
E-commerce with chatbots can help businesses to grow rapidly.
Apart from being awesome for solving queries of customers, they
help in sales using AI (artificial intelligence). There are many ways by
which chatbot can fit into a marketing strategy. Chatbots offer
customers with personalized experience which means having
interaction with someone who already knows them by their name
which can change nature of the conversation. When a customer calls
to care centre for a query, chatbots could answer them accurately
and take the conversation further by offering personalized shopping
advice based on their purchase history and preferences.
2. ARCHITECTURE
3. WORKING PRINCIPLE
Create customer profiles – Your company can use chatbots to collect
customer information like names, contact details, etc., and create a
customer profile.

Send push notifications – The use of bots can prove helpful in

keeping existing customers engaged through regular and timely push
notifications.

Suggest relevant content – Brands that use AI-powered bots are able
to provide customers with product details and also suggest relevant
content.

Real-time response – Your business can use bots to deliver fast, real-
time responses to customers and avoid losing them to competitors.

Personal touch to conversations- Chatbots are smart enough to

analyze responses based on the customer details and history and
thus, can give engage at a personal level and drive conversations.
4. CHATBOTS USED IN BUSSINESS
A. Voice bots
B. Support chatbots
C. Transactional bots
D. Social messaging chatbots

A. VOICE BOTS
A voice bot is a voice-to-text and text-to-speech
communication channel powered by AI and natural language
understanding (NLU).
Ai technology aids in identifying key speech signals and
determining the optimal conversational response. The text-to-
speech (TTS) engine subsequently completes the interaction by
converting the message into audio or voice.

B. SUPPORT CHATBOTS
Support chatbots are conversational systems designed solely to
provide customer support and post-purchase services.
This type of chatbot is typically found on self-service portals
and online documentation, where users might come to receive
support and help.
Support chatbots are widely used for internal purposes,
including answering hr queries, raising it tickets, submitting
employee documents, etc.
C. TRANSACTIONAL BOTS
Transactional chatbots can help organizations strengthen their
sales and marketing efforts, whether for appointment
scheduling, lead generation, or payment collection. Users can
conduct transactions directly while conversing with the chatbot
without human intervention.

D. SOCIAL MESSAGING CHATBOTS

With the rise of new social media interfaces, organizations can
now deploy an AI algorithm across all of their customer’s
preferred messaging platforms.
This includes facebook messenger, twitter, instagram, as well
as messaging apps like Whatsapp and wechat.
It enables a more pleasant online experience for customers and
increased engagement for the company – all without adding to
a contact center’s workload.
Example: How Chatbots works?
5. ADVANTAGES

• 24/7 availability – customers needn’t wait for the next available

operator when chatbots are part of the communication strategy on a
round-the-clock basis.
• Instant response – chatbots can handle the queries of thousands of
customers instantly as well as simultaneously and improve
the average response time.
• Consistency in answers – the use of chatbots can help businesses
maintain a great level of consistency in answers and improve
customer experience with the brand.
• Reduced labour costs – Implementing chatbots is an investment to
optimize customer service costs.
• Multipurpose – A chatbot can handle many users queries at a time
and we can use it for multiple purposes.
• Saves time – It saves the users or customers waiting time
efficiently.

6. DISADVANTAGES

• Limited Response – It gives the limited response that what

programmed in it.
• Frustration - If a bot doesn’t able to recognize the costomer’s
queries, then it might be frausted the customers.
•Expensive - Complex chatbots are expensive.
• Chatbots are not fruitful for all businesses.
7. CONCLUSION
With a chatbot, your organization can easily offer high-quality
support and conflict resolution any time of day, and for a large
quantity of customers simultaneously. According to microsoft, 90%
of consumers expect an online portal for customer service.

8. WHAT IS THE FUTURE OF CHABOTS?

The future of chatbots is that businesses will automate simple payments

and allow users to pay directly over live chat or Facebook Messenger
apps. The instant process makes the customer happy and improves
customer satisfaction. MasterCard has also launched a chatbot,
especially for customer payments.