This document outlines the key areas and procedures for housekeeping departments, including shift preparation, cleaning, and end of shift tasks. It discusses the three major areas covered: public areas, floor areas, and perimeter areas. It also explains cleaning principles and factors like chemical selection and safety practices. The goal is to identify the housekeeping department's responsibilities and properly clean premises and equipment.
This document outlines the key areas and procedures for housekeeping departments, including shift preparation, cleaning, and end of shift tasks. It discusses the three major areas covered: public areas, floor areas, and perimeter areas. It also explains cleaning principles and factors like chemical selection and safety practices. The goal is to identify the housekeeping department's responsibilities and properly clean premises and equipment.
This document outlines the key areas and procedures for housekeeping departments, including shift preparation, cleaning, and end of shift tasks. It discusses the three major areas covered: public areas, floor areas, and perimeter areas. It also explains cleaning principles and factors like chemical selection and safety practices. The goal is to identify the housekeeping department's responsibilities and properly clean premises and equipment.
This document outlines the key areas and procedures for housekeeping departments, including shift preparation, cleaning, and end of shift tasks. It discusses the three major areas covered: public areas, floor areas, and perimeter areas. It also explains cleaning principles and factors like chemical selection and safety practices. The goal is to identify the housekeeping department's responsibilities and properly clean premises and equipment.
pp.36-41 SHIFT PREPARATION pp.42-47 CLEANING pp.48-56 END OF SHIFT PROCEDURES pp.57
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To be able to identify the 3 major areas covered by the housekeeping department. To be able to enumerate some examples of each of the housekeeping department. To be able to know the principles of cleaning, chemical & equipment selection. SITHACS006A - CLEAN PREMISES AND EQUIPMENT 3 Public Area – is composed of the hotel lobby area, front desk reception area, restaurant & function rooms, lounge areas, business center & boardrooms, health club facilities and spa, hallways & elevators, comfort rooms, medical clinic and offices. FLOOR AREA – is composed of the guestroom, hallways, housekeeping pantries, elevator lobby & floor back stairs
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PERIMETER AREA – is composed of the parking area, swimming pool area, garden area, perimeter sidewalk and walk ways & drive thru pavements.
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Hallways Sauna Elevators Gift shop Stairwells and fire Day spa escapes Tennis courts Entrance and foyer Child minding facilities Restaurants Business center Bars Back offices Function facilities Staff canteen Kitchens Staff locker rooms Pool and spa areas Loading dock Gymnasium Exterior and garden Parking lot
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To facilitate the cleaning of all areas, cleaning schedules and daily checklists are established.
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CLEANING – is the process of dislodging and removing dirt and grime from a surface or fabric. ➢ Different surfaces require different cleaning agents and techniques. SITHACS006A - CLEAN PREMISES AND EQUIPMENT 8 5 FACTORS of Cleaning Agents: Product – cleaning agents should be good quality and specifically suited to the job at hand. A quality cleaning product should: ▪ Separate grime from the surface ▪ Disperse grime into the cleaning solution ▪ Emulsify-keep grime apart from the surface and prevent re-attaching ▪ Rinse freely SITHACS006A - CLEAN PREMISES AND EQUIPMENT 9 Chemical Concentration – chemicals must be diluted according to the manufacturer’s instruction.
Temperature – usually higher are more
effective for cleaning as they increase the solubility of grime particles.
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Time – leaving a cleaning product on for a longer duration does not necessary help the cleaning process.
Exertion – the stronger the exertion the
more rapidly dirt will be removed.
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Always adhering to the manufacturer’s instruction. Wearing protective clothing › Uniform › Rubber soled and covered shoes › Masks › Gloves › Aprons › Goggles/protective glasses SITHACS006A - CLEAN PREMISES AND EQUIPMENT 12 Using chemicals correctly and safely Washing hands regularly Checking equipment prior to use Handling waste cautiously Lifting safely and using mechanical aids when necessary Following instructions form supervisors Adhering to organizational policies & procedures. Reporting any defects, incidents, accidents, near-misses or other breaches in safe work practices. SITHACS006A - CLEAN PREMISES AND EQUIPMENT 13 Careless behavior could result to the ff. › Skin irritations › Spread of harmful bacteria › Theft of valuable items › Access of unauthorized persons › Fatal accidents such as electrocutions
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SITHACS006A - CLEAN PREMISES AND EQUIPMENT 15 1. Key collection
2. Shift handover
3. Chemical selection
4. Equipment selection
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SITHACS006A - CLEAN PREMISES AND EQUIPMENT 17 SITHACS006A - CLEAN PREMISES AND EQUIPMENT 18 SITHACS006A - CLEAN PREMISES AND EQUIPMENT 19 Prepare the space
Select and apply cleaning agents
Use equipment correctly
Leave area in satisfactory condition
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VACUUM CLEANER – empty the dust bag, clean the filter, retract the cord, wipe over the exterior. BROOMS & BRUSHES – clean the bristles, remove dirt & hair, rinse if necessary & hang to dry. WET MOPS – rinse w/ hot water, bleach occasionally & hang to dry. DUSTERS AND CLOTHS – shake off excess dirt, deposit in appropriate laundry bag for washing. SITHACS006A - CLEAN PREMISES AND EQUIPMENT 21 POLISHING MACHINE – remove pads & wash per manufacturer’s instructions, wipe over exterior, hang pads to dry. BUCKET – pour out contents, rinse thoroughly, wipe dry. TROLLEY – clear away rubbish & excess materials, wipe over the exterior & restock for the next user.
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SITHACS006A - CLEAN PREMISES AND EQUIPMENT 23 Research Floor care, cleaning and maintenance Types of floor cleaning and maintenance Resilient floor, care and maintenance