VIKAS KUMAR

TEAM MENTORING, STRATEGIC LEADERSHIP & RETAIL OPERATIONS

6+ Years of Expertise
Hand Held: +919663642883, Email: vikas5.sangwan@gmail.com

Budgeting and Forecasting Change Management Loyalty and Analytics

Store P&L And EBITA
Process Improvement
Profit Enhancement
Productivity and Efficiency
Travel Retailing
Institutional Business
Brand Value And Enhancement
Customer Experience and Journey
Performance Management
Learning and Development
Supply Chain Management
Store Planning & Design
Visual Merchandising
Buying And Merchandising
Public Relation and Marketing
Business Development- New Stores
Negotiations
Mall/Developer Relationship

EXPERIENCE
ASSISTANT STORE MANAGER- CARATLANE (A TANISHQ Partnership)- BANGALORE – Dec’21 – till date.
 Coach and support other team members.
 Hire and Train new employees for the sales floor.
 Maintain and monitor store inventory.
 Ensure that the store is clean, safe and presentable for customers.
 Greet and assist customers as necessary when other sales associates are busy.
 Conduct regular audits of the store’s physical Condition and weight of the individual SKU.
 Generate and review daily sales report.
 Look overall VM of the store and maintaining as per the VM guidelines.

STORE MANAGER- NIKE- LUDHIANA – FEB’21 – July'21.
 Responsible for EBO Store (NIKE) of 950sq.ft.Areain“Wave Mall”–Ludhiana.
 Managing turnover of 1.80 Cr PA.

STORE MANAGER- NIKE- BANGALORE – JUNE’17 – JULY’20.

 Responsible for EBO Store (NIKE) of 1600sq.ft.Area in “Phoenix Mall”–Bangalore.
 Managing turnover of 3.60CrPA.
 Sales target achievement.
 Inventory Management &Shrinkage Control.
 Maintaining Sales vs. Stock ratio.
 Advertising and Sales Promotion.
 Maintain excellent customer service.
 Super vision of Visual look and feel of the store.
 Supervise and mentor sales staff to increase operational efficiency.
 Merchandise planning and handling.
 Adherence to HR protocols, Review and appraisal the team members as per defined KRA’s.
 Update various MIS on a monthly basis.
 Monitor expenses as per the allocated budget.
 Maintaining all relevant documents pertaining to employees, processes, and protocols.
 Retail Store Metrics & Operations.
 Monthly Analysis of Sales & Merchandise (Category/Product type wise).

MANAGEMENT TRANIEE- NIKE - BANGALORE– JUNE’15 – MAY’17.

 Achieving sales targets.
 Handlingthestoreoperationwiththeteamofmorethan17staffwithAvg.Businessof80 lakhs/month. 
 Building and Managing relationship with clients; educating the Customers about the Brand
concept; Attending Walk-In Customers & guide them for their desire product; providing proper
product cost & features to Customers.
 Ensuring implementation of Brand's service standards; strict adherence to brand
customer management & services; post-sales support.
 Attending meetings and trainings in terms of Brand's values and procedures, knowledge
about products and brand selling techniques.
 Management & maintenance of Brand products in store.
 MaintainingBalanceScoreCardsreportandanotherincentiveandmonthlyreportsonbehalfof the
staff.
 Worked closely with Store Manager to stock levels scientifically thus impacting working capital.
 StringentmonitoringofinventoryandPICSprocesstocontrolshrinkageoftheStore.
 Continuousworkingtoimproveandenhancecustomershoppingjourneyandexperience.
 Personal shopper concept.
 Fitting room assistance.
 Cashiering service delivery Module.
 InstitutionalizedExitInterviewsbystoreopsteamtogetthefeedbackfromnon-buying
customer and impacting are as which can improve conversion.
 Drivenpremiumdemonstrationdisplayofmen’sformalaccessoriestothecustomerwith
trays and gloves.
 StartedhiringespeciallyablepeopleinfrontendwhichinnowbeentakenupasapanIndia
initiative by HR.
 Lead the Omni channel initiative at the store level, Ship from Store.
 Driven store feedback to Store Manager every month; captured customer feedback and trends
in the store.


AW’15 Tradeshow- Peter England - BANGALORE– FEB’15.

 Learned the Category wise Display Concept.
 Color blocking system in apparels in large format.
 Helped various region retailors to book there SKU for the season of AW’15.

Internship in Designs- Arvind Ltd - BANGALORE– JAN’14.

 Learned how designers create new designs and how it gets approved for the production line.
 Had a close watch for the production house process.

STRENGHTS
High energy & passion
Discipline to Strategize, Plan,
Monitor & Execute
Teamwork & Leadership Personal & Professional in
Integrity
Team & People Management Ownership
ACHIEVEMENTS
 Outstanding work performance in Q1of Year 2017-SSIPL Retail LTD.
 Remarkable Body Language for Sales Success – Aug’15.

ACADAMICQUALIFICATIONS
Qualification University/Board College/School Percentage/CGPA

B.Sc. ( FAD ) Bangalore Army Institute of Fashion 51%

University and Design
XII HBSE Sarvodya vidya 81%
mandir SR
School Khanpur
Khurd (Jhajjar)
X CBSE Assam Rifles School 60%
Kunjaban Agartala

PASSION
 Listening to people and nature.
 Cooking for family members.
 Short trips with friends

LIFE’s PHILOSOPHY

“DO NOT FEAR FAILURE BUT RATHER FEAR NOT TRYING”