Job Aid

Managing Order Orchestration Messages

Step Action
1. Begin by navigating to the Order Orchestration work area.

Click the Navigator menu.

2. Click the Order Orchestration link.

3. Use the Order Orchestration work area to view and monitor orders and to take action
on them.
4. Click the Search list.

5. Click the Orchestration order messages list item.

6. Click the Advanced button.

7. Use the Manage Order Orchestration Messages page to search for error and warning
messages.
8. Use the Advanced Search region to search for order orchestration messages that are
associated with a particular customer.
9. Click the Active list.

10. Click the Yes list item.

11. Click the Order Orchestration Function list.

12. Click the Manage fulfillment task list item.

13. Click the Add Fields menu.

14. Click the Customer list item.

15. Click the Customer list.

16. Click the Search link.

Date Created: 18/03/2014 12:31:00 Page 1

Job Aid

Step Action
17. Click in the Customer field.

18. Enter the desired information into the Customer field. Enter a valid value e.g.
"Computer Service%".
19. Click the Search button.

20. Click the row header.

21. Click the OK button.

22. Click the Search button.

23. Click the Sort Descending button.

24. Use the Search Results region to view the messages of the sorted fulfillment tasks.
Often, you will see the same errors across several fulfillment tasks. A user with the
appropriate privileges can resolve the error, based on the messages.
25. View the messages for the task in the Messages region.
26. You have successfully managed order orchestration messages.
End of Procedure.

Page 2 Date Created: 18/03/2014 12:31:00