My Profile:-

➢ Name: - Mustafa Muhammad Abdul-Aziz Ali.

➢ Gender: - Male. Birth Date: - September 22, 1991
➢ Status: - Married Address: - Elkhanka, Al Qalubiyah, Egypt.
➢ Email: - mustafamohammed5152@hotmail.com.
➢ Mobile: - 01068765177.

CAREER OBJECTIVE: -
➢ I am a diligent Technical Support IT. I start knows this Career when I was
Studying, I saw myself and loved this field. I gained a good Experience till now
after I worked at different places from Small Factory, MEGA Project to Big
Company. Working on to be a System administrator to deserve this unique position
to can achieve my gaols.
EDUCATION: -
➢ Qualification: - Bachelors in Management Information System.
➢ Grade: - Good
➢ Graduation Year: - 2012
➢ Faculty: - ELGAZEERA Academy High Institute.
➢ Project: - Visual Studio Program Sound.
➢ Project Degree: - Excellent.

EMPLOYMENT EXPERIENCE: -
➢ Feb 2021 Till Present: - "IT Specialist
At MOHM MultiMgroup For Furniture
- Responded to support requests from end users and patiently walked individuals
through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and
protect data.
- Dealing with our customers via phone or remote and fixing their issues.
- Investigating, diagnosing, and solving computer software and hardware faults,
Network problems, Printers troubleshooting and Change parts as needed.
➢ Oct 2020 To Jan 2021: - "IT Help Desk Specialist
At ITPS EG For IT Premier Service
- Followed up with clients to verify optimal customer satisfaction following support
engagement and problem resolution.
- Responded to support requests from end users and patiently walked individuals
through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and
protect data.
- Collaborated with vendors to locate replacement components and resolve advanced
problems
 ➢ Sep 2017 To December 2019: - "IT Help Desk"
At ZOHR Onshore Project for Oil& Gas Responsible for,
- Installing and configuring computer operating system, software, systems, networks,
printers.
- Investigating, diagnosing, and solving computer software and hardware faults and
Change parts as needed.
- Investigating, diagnosing, and solving network faults in Workgroup.
- Maintain daily performance of computer systems, Respond via email messages or face
to face.
- Resolve technical problems with Local Area Networks (LAN).

➢ Jun 2013 To Aug 2017: - "IT Help Desk"

At Future School and Qanater Company as a Part time work,
- Installing and configuring computer operating system, software, systems, networks,
printers.
- Investigating, diagnosing, and solving computer software and hardware faults and
Change parts as needed.
- Investigating, diagnosing, and solving network faults in Workgroup.
- Maintain daily performance of computer systems, Respond via email messages or face
to face.
- Resolve technical problems with Local Area Networks (LAN).

Personal skills:
➢ CCNA Routing & Switching, A+, N+ Courses (Self-Study).
➢ MCSA 2016 (Install Windows Server, AD, DNS, DHCP, Add Users, PC, VMware,
Virtualization.
➢ Background Knowledge in Microsoft Exchange Server 2016.
➢ Background Knowledge in Sophos and FortiGate.
➢ Knowledge in CCTV System.
➢ M.B Maintenance Hardware (Certified from SEMOHA Academy).
➢ Microsoft Office (Certified).
➢ Good Research and Problem Solving.
Language Skills: -
➢ Arabic (Native)
➢ English (Writing, Reading, and Conversation) Good.
INTERESTS: -
➢ Reading.
➢ Networking, Programming, Hardware World.
➢ Running, GYM, Playing Football.
❖ Thanks in advance
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