1. What types of housekeeping requests do guests make?

They requested for an extra blanket, pillow, or towel. In

some circumstances, guests might request a bathrobe, extra
shampoo, floral arrangements, etc.

Note: Guest requests are based not only on the available

items, but also services as well. The space in which you
will do maintenance, shoeshine, laundry pick up, and food.

2. How we can provide these requests?

 Loging in has to be done.

 the guest’s expectations for the service….

 Your request should be handled within a specified timeframe.

 If you ask again, please complete the request before

leaving.

3. What types of housekeeping requests do staff make?

  The position involves cleaning upholstery, carpets,
machinery, machinery, windows, floors and the
surfaces around the windows.

 A range of in-house facilities is cleaned, including the

public areas, change rooms, and offices for our
business operations.

 In the event of an emergency, there should be some unexpected cleaning requests.

 Changing rooms are cleaned and serviced by a team.

4. How we can provide these requests?

 The types of requests may be varied depending on

each specific situation, however there are some
common staff requests including:
  Cleaning duties - of items such as furniture, carpets, equipment, windows, floors and
bench surfaces
 Cleaning of in-house facilities – including public areas, change rooms and offices
 Emergency cleaning – unexpected cleaning requests
 Cleaning and servicing of staff changing rooms.
 Staff Uniforms. Order and supply of staff uniforms
 Providing laundry service – many properties operate their own on-premise laundry.
Whilst other venues will use the services of an outside commercial laundry. Most staff
uniforms will be cleaned through the housekeeping department.
 Provision of Supplies
 Cleaning products, rags & equipment
 Chemicals
 Clean linen for F&B departments
 Towels for gymnasiums.
 Security
 Check rooms and floors for safety concerns
 Ensure guest room and emergency doors are shut
 Close storerooms
 Participate in emergency and evacuation procedures.
 Other tasks
 Move room service trays from rooms or corridor to
appropriate store area
 Check mini bars for departing guests
 Check actual status of a room – whether a guest has
actually left the room or if it is occupied.

5. How to record housekeeping requests?

 Record housekeeping requests may include: Use of

appropriate guest contact skills.
  Recording and confirming name and room number
Use of appropriate internal form.

 Apologizing, where appropriate Confirming detail

of required service and/or items.

6. What is the importance of timely delivery of items to guests?

 Timely deliveries make for high customer and

client satisfaction.
 A very well-trained team, is your best way to make sure things are running smoothly and
you’re getting your rooms done as quick as possible.

 Clean guestrooms and public spaces go a long way

toward boosting guest satisfaction, process only
works when the department operates with
efficiency and safety.

7. What are the possible causes of a delayed delivery?

 Having Inadequate Cleaning Supplies

 Cleaning Around
Disorganization
  Not Having Clear Instructions

8. What is the process of informing guests if there is a delay?

 Don’t Make Excuses

 Be Honest and forthcoming

 Don’t make promises you can’t keep

 Apologize
 Offer potential solutions

 Follow up once the problem is resolved

 Thank the customer for their patience