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WRRS Guideline Booklet
WRRS Guideline Booklet
WRRS Guideline Booklet
WORKPLACE RELATED
ROAD SAFETY FOR
MOTORCYCLIST
By MSOSH Technical Committee
1
Contents
1.0 SCOPE AND PURPOSE ....................................................................................................................... 3
1.1 Application and Scope................................................................................................................... 3
1.2 Purpose ......................................................................................................................................... 4
2.0 TERMS AND DEFINITION ................................................................................................................... 4
2.1 Commuting Accident (CA) ............................................................................................................. 4
2.2 Industrial Accident (IA).................................................................................................................. 5
3.0 ROLES AND RESPONSIBILITIES OF EMPLOYER ............................................................................ 5
3.1 Rider Management Policy ............................................................................................................. 5
3.2 Vehicle Management Policy.......................................................................................................... 6
3.3 Risk Management Policy ............................................................................................................... 8
4.0 RIDER MANAGEMENT ....................................................................................................................... 9
4.1 Recruitment Procedure................................................................................................................. 9
4.2 Rider Categorization ................................................................................................................... 10
4.3 Riding Procedure ......................................................................................................................... 10
4.4 Riding Hours and Working Hours Limit ....................................................................................... 11
4.5 Rider Monitoring ......................................................................................................................... 11
4.6 Rider’s Health and Welfare ......................................................................................................... 12
5.0 VEHICLE MANAGEMENT ................................................................................................................. 12
5.2 Pre-Inspection checklist .............................................................................................................. 13
5.3 Maintenance ............................................................................................................................... 14
5.4 Vehicle Identification .................................................................................................................. 14
5.5 Additional Fittings/Accessories ................................................................................................... 15
5.6 Load Management ...................................................................................................................... 15
5.7 Road Tax ...................................................................................................................................... 15
6.0 RISK MANAGEMENT........................................................................................................................ 15
6.1 Route Hazard Mapping (including Journey Management) ......................................................... 15
6.2 Merit and Demerit ...................................................................................................................... 15
6.3 Emergency Preparedness and Response (EPR)........................................................................... 16
6.4 Accident investigation & reporting ............................................................................................. 16
7.0 PERFORMANCE EVALUATION ......................................................................................................... 17
8.0 ROAD SAFETY IMPROVEMENT ........................................................................................................ 17
ANNEX A ................................................................................................................................................ 18
Element of Driver Management ........................................................................................................... 19
9.0 WORKING COMMITTEE FOR THE GUIDELINES ............................................................................... 20
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1.0 SCOPE AND PURPOSE
This Guideline aim to provide Industries with information regarding Safety and Health
practices for motorcyclist. Knowledge on safety guidelines and control measures will help
to reduce or avoid Industrial Accident among workers that use motorcycle at work. Type
of job/task encountered are:
a) Courier Service:
A motorcycle courier, also known as despatch rider or motorcycle messenger, is a
courier using a motorcycle. Types of motorcycle used varies from 100 cc up to 1000
cc depending on the tasks given and distance covered. The courier is responsible
for the speedy and safe delivery of the items to the destination specified.
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b) Food Delivery:
Retail food delivery is a service which a restaurant or independent food delivery
company using motorcycle to deliver food to customers. Most riders use
motorcycle less than 500 cc.
c) Meter Reader:
Typical duties of utility meter reader is riding along a route an recording the reading
on meters, inspecting meters for defects and monitoring for abnormal usage
volume or tampering that may indicate unlawful usage. Types of motorcycle used
usually less than 500 cc.
d) Highway Patrol:
Highway patrol is unit created to control traffic and monitoring road safety. Most
riders use motorcycle less than 500 cc.
e) Garbage Collector/ Sanitation Service:
Typical duties of garbage collector is riding along a route and collecting small
domestic waste.
f) Escort Services/ Security:
Escort rider is responsible on traffic safety during tour and procession. Types of
motorcycle used varies from 250 cc up to 1000 cc depending on the distance
covered.
g) Others: on-site technicians, bike tester
1.2 Purpose
The objective of this Guideline is to set standard for good technical practice to be
applied by Industries in reducing workplace related injury and accident among workers
that use motorcycle in their routine work. Statistics from commuting accident from
PERKESO showed increasing trend among general motorcyclist.
For the purpose of this document, the following terms and definitions are defined.
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2.2 Industrial Accident (IA)
Workers must inform the employer of any work situation presenting dangers and
should cooperate with the employer in the protection of health and safety and help
ensure that the working environment and working conditions are safe.
Workers are liable as motorcyclist on the roads and must obey the rules and
regulations that apply, concerning speed limits, use of mobile phones, riding and
resting regulations and in general being fit to drive and attentive while riding.
1. Safety Helmets:
The rider are required to wear safety helmets when the vehicle is in operation or
while riding in a vehicle. The rider is responsible for ensuring the goods are safe
to carry.
2. Impaired Riding:
The rider must not operate a vehicle at any time when his/her ability to do so is
impaired, affected, influenced by alcohol, illegal drugs, prescribed or over-the-
counter medication, illness, fatigue or injury.
3. Traffic Laws:
Riders must abide by the federal, state and local motor vehicle regulations, laws
and ordinances.
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3.2 Vehicle Management Policy
Vehicle Condition:
Riders are responsible for ensuring the vehicle is maintained in safe driving
condition. Riders of daily rentals should check for obvious defects before leaving
the rental office/lot and, if necessary, request another vehicle of the first vehicle is
deemed unsafe by the employee.
3.2.1 Company/Employer:
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3.2.5 Riders will:
Motorcycles
Employees authorized by their supervisors will be permitted to operate
a motorcycle. When the motorcycle is ride for personal use, only the
employee will be permitted to operate the vehicle. No one under the
age of 18 will be permitted to operate the vehicle.
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- Rental vehicles will be leased from any 3rd party
- Collision damage waiver will be refused.
Employers are responsible to establish Risk Management Policy at the workplace and
observe the overall accident statistics which includes:
1. Establish a Review/Risk Committee to analyse road safety risks concerning
motorcyclists
2. Safe riding begins with the identification of the existence of risks. The riders can
then adjust their riding behaviour, in the sense that it allows for the fact that
people and property are at stake;
3. Estimate of the risk. This is a skill that must be learned. By experience the riders
will be able to assess risk better. For example, by not wearing insufficient
protective clothing while riding – employee will have no idea of the risks this
results until serious injury or when they have an accident;
4. Risk recognition. Riders cannot deal with risks if they don’t recognize them.
5. Convene an Annual Risk Management meeting
6. Organize a Risk Awareness week
There are two types of risks: subjective and objective. Subjective has to do with
behaviour and attitude of a riders. Objective is determined by environmental
factors, other vehicles and road conditions.
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it is something which is intrusted in each one of us – it’s our natural defences
against undesirable situations.
Attitude and disposition of the motorcyclist may have an influence on how she/he
deals with risk. A positive attitude and the grasp of how to avoid accidents from
occurring and the ability to resolve problems will pretty much always score a good
result when it comes to reducing and avoiding risks. The risk factors are categorized
as human factors, vehicle factors and environment factors.
In order to maintain motorcycle rider’s safety, health and environment at optimum levels, the
employer shall provide a practical and workable rider management programme. The following
factors shall be taken into account in order to design, develop and implement a rider
management programme at the workplace, but not limited to:
a) recruitment procedure;
b) rider categorization;
c) lifelong learning;
d) riding procedure;
e) riding hours and working hour limits;
f) rider monitoring;
g) rider’s health and welfare.
The employer shall investigate and identify the potential worker’s background prior to
recruitment. The minimum criteria for the recruitment process are:
a) at least holding a valid motorcycle licence (B2/B1/B);
b) acceptable riding/driving records on summonses/violations by examining the
databases of responsible authorities such as police and Road Transport
Department (RTD);
c) acceptable competency or proficiency level of rider by conducting preliminary
assessment; and
d) undergoing health screening at any hospital or clinic or health centre determined
by the employer and the cost of such health screening shall be borne by the
employer.
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4.2 Rider Categorization
The employer shall identify and classify workers into several categories; professional,
skilled and semi-skilled riders. It shall be based on the following criteria:
a) licence classification;
b) driver card system – contains information on work experience, basic medical
information;
c) demerit points e.g. AWAS (Automated Awareness Safety System);
d) skills and competency; and
e) performance evaluation (e.g. consumer feedback).
The employer shall provide sufficient platforms for lifelong learnings associated with
Safety and Health to all workers. The training shall include:
a) training of a technically skilled nature such as defensive riding, motorcycle handling
and control, inspection, maintenance, journey management, emergency response,
and other fit and proper trainings;
b) soft skills training such as positive thinking, anger and stress management, and
other appropriate trainings.
A combination of technical skills and soft thinking skills are important because with such
trainings provided by the employer, it is hoped the employees would be able to carry out
their work properly while reducing the risk of accidents or minimizing the impact of
accidents if they do occur. All of the trainings shall be conducted in continuous, periodical
and scheduled manners. Each and every training session conducted shall be properly
recorded.
The employer should also train their own employees to be the trainers in order to ensure
the continuity of the training programmes and to retain expertise within the organisation.
Training should be conducted by those who are competent and qualified to ensure the
quality and the effectiveness of the training.
The employer shall provide a checklist for the obligatory acts a driver needs to perform
before and while driving as well as upon reaching his destination. Such obligatory acts shall
include the following but not be limited to;
a) examining the driver’s records at the one-stop check centre when preparing the duty
roster
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b) the riders shall be fit and feel good while driving by taking nutritious food;
c) not being allowed to take any medicine which may interfere with driving (such as
causing drowsiness);
d) having the drivers examined by a qualified supervisor to ensure they are in a fit state to
drive;
e) bringing along important documents (valid E licence, valid GDL/PSV licence, log book;
f) identity card or passport, and other documents deemed necessary;
g) wearing of spectacles by drivers who need spectacles;
h) reporting oneself for duty not less than 30 minutes before journey;
i) entering and reporting oneself to the supervisor and checking roster;
j) carrying out daily vehicle checks by checklist before and after journey; and
k) ensuring the vehicle has sufficient fuel (petrol/diesel), and refuelling if necessary, safety
procedure to be complied with.
The employer shall provide a practical and systematic schedule of riding and working hour
system for the workers. This matter shall be given due attention as it may pose a greater
risk of crash involvement due to fatigue and sleepiness issues. The matters that need to
be considered but subject to the prevailing acts if applicable are:
a) non-stop driving for a maximum of 4 hours;
b) total of 8 hours of driving per day (maximum);
c) total of 12 hours of work per day (maximum);
d) 30 minutes of rest per 4 hours of journey;
e) one (1) day of rest after every 6 days of work; and
f) a minimum of 12 hours of rest before starting first journey.
The employers shall always monitor their employees to ensure that they constantly
comply with both safe working and riding procedures. Some of the monitoring methods
are:
a) checking the vehicle daily inspection form to ensure the driver examines the vehicle on
a daily basis;
b) constantly inspecting the workers’ record from the database of the authorities such as
the Police and the Road Transport Department (RTD). This is necessary to find out
whether or not the rider has any traffic offence records such as exceeding the
permitted speed limit, double-line overtaking and other offences;
c) providing a channel for complaints such as complaint/suggestion box and complaint
form for customer complaints to the employer relating to riding patterns and attitudes.
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The employer shall pay serious attention to each offence or complaint. The driver shall be
given advice and counselling so that he may amend his driving habits and attitude.
The employers shall provide guidance to their employees with regards to rider’s health
and welfare such as:
a) recorded periodical medical examination;
b) ensuring the worker is not allowed to work when not fit;
c) use a relief rider if the rider is deemed not fit enough to drive his/her motorcycle;
d) providing information relating to health care and well-being especially when riding.
Example – a physical exercise manual when stopping for rest;
e) providing information and educating workers especially the drivers on methods to
manage pressure, exhaustion and fatigue resulting from riding activity and work
pressure;
f) monitoring the attitude and behaviour of riders;
g) providing comfortable resting facilities for workers;
h) insurance coverage.
Vehicle Management are Important as to ensure the safety of the rider/employee. The
rider/employee need to understand the vehicle specification, type of inspection and the needs
for maintenance. The benefit of vehicle management are the rider can ensure the motorcycle
in a safe ride able conditions and also the rider can fully operate the vehicle/motorcycle in it
best performance.
5.1 Motorcycle Specification
Before the rider can manage the vehicle/motorcycle, he/she has to know the
specification as to ensure the maintenance is adequate and correctly done.
There are various type of motorcycle design suit for the purpose and with the
suitability operation in the specific used.
Below are the type of Motorcycle and it usage:
• Moped / Cub / Commuter – commuting to work (short distance);
• Scooter – in town riding;
• Sport – commuting to work (long distance);
• Dual Purpose / Trail – Off road;
• Chopper / Custom – for leisure riding;
• Touring – convoy (long distance);
• Sidecar / Trike / ATV – For commercial use / for disable person / for leisure.
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Rider also the need to understand the basic technology of the Motorcycle such as
engine type, number of cylinder, fuel supply system, displacement etc.
Below are the type of Motorcycle Technology:
• 2 stroke / 4 stroke;
• Carburetor / Electronic Injection;
• Single block with 1/2/3/4 piston;
• V twin block;
• Boxer block;
• Auto/Manual transmission;
• Transmission by Chain, Long Shaft or Belting connection;
• Air Cooled / Water Cooled;
• Braking system;
• Suspension system;
• Tire size and profile.
This will enable appropriate action or repairs be done to prevent mechanical failure
of the vehicle. Items that need to be inspected include control system, tire, brake,
lighting, etc. See Annex A for additional information on daily vehicle inspection
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The employer should organize the periodic vehicle/motorcycle inspection
programmed for all employees to ensure that vehicles are ‘fit for the task’ and are
insured, serviced and well maintained.
The employer should provide appropriate and sufficient training to the employees
before conducting the vehicle inspection and maintenance programmed. Record
on vehicles inspection, maintenance and repair should be documented and
properly kept for future reference.
5.3 Maintenance
The employee or rider make sure the the maintenance of the motorcycle must be
done according with the manufacturer recommendation. Replacement parts of the
motorcycle must meet the standard specification as OEM or parts that have
certification by recognize body as to ensure the quality and the safety of the
products. Any maintenance must be recorded, as to ensure traceability and for next
maintenance schedule reference.
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5.5 Additional Fittings/Accessories
Any additional fitting/accessories install must be ensure it meet the related legal
requirement, have certification in term of safety/quality, ergonomically design and
not interfere the vehicle centre of gravity or motorcycle stability.
Road Tax must be valid and with vehicle insurance coverage as to ensure that the
employee or the rider comply with related legal requirements. For work use
vehicle/motorcycle, the need for inspection related certification of fitness must be
done accordingly.
Employer has the right to implement merit and demerit system for their employees
that could inculcate safety-conscious behaviour as it could change their attitudes,
improve riding habits and increase skills.
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Employee who fail to abide the road transport rules shall be penalised through various
means such as disciplinary action, loss of certain benefits, etc.
The form of merit and demerit shall be established and agreed by both party and it
should not be intended to be punishment but more to providing lesson to employees
to be responsible on the road.
• Reporting all incident and accident cases. For fatal accident, the
employer/immediate supervisor shall immediately notify through Phone/SMS/
WhatsApp to CEO, top management and authorities’ i.e. DOSH, Police;
• Forming an investigation team immediately after an accident / incident
occurred;
• Ensuring a formal investigation report by the team is completed and signed;
• Implementing all necessary action recommended by the investigation team;
• Analyze any ensure corrective and prevention action are implemented
effectively.
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7.0 PERFORMANCE EVALUATION
The employer particularly the top management shall review the workplace related road safety
by yearly basis. The top management should be knowledgeable in the total concept of
managing road safety issue and able to monitor related activities that are carried out within
the organisation including the assessment and of its achievement and effectiveness.
The yearly performance evaluation shall include leading and lagging indicators such as;
Leading Indicators:
• Safety Training for Riders;
• Behavioural Audits;
• Safety Audits;
• Safety Briefing;
• Near Misses Cases;
• Equipment/Motorcycle Maintenance;
• Hazard Identification & Risk Assessments.
Lagging Indicators:
• Injury Frequency Rate;
• Severity Rate;
• Lost Workdays;
• Road Safety Reportable Incidents;
• Employees Compensation Cost.
Employer shall monitor all aspects of its related road safety, to ensure that it performing to its
highest and to show if things are moving in the right direction. Having clear indicators will raise
awareness among employer and employees and focus attention where it’s needed most.
Employer shall establish yearly Master Plan program in related to workplace road safety in their
organisation. The government and other relevant agencies should support and collaborate
with the employer to reduce work related road safety incident. Employers should take
proactive action or initiatives and provide prompt concerns raised by employees. The following
initiates can be implemented based on the organisation’s need and resources:
• Shuttle services to workplace – shared shuttle buses;
• Housing facilities – nearest hostel that is close to the workplace;
• Alternative working arrangement – flexible working hours;
• Rest facilities – providing napping facilities for employees working on shift;
• Managing work shift – work schedule to manage fatigue.
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MALAYSIAN ROAD AND TRANSPORTATION SAFETY ASSOCIATION
No. 18 Jalan BM 6/5C , Seksyen 6, Bukit Mahkota, BORANG PEMERIKSAAN
43000 Kajang, Selangor. MALAYSIA ROS reg. no : PPM-004-10-01042017 KENDERAAN
mrtsa.office@gmail.com fb : MRTSAOFFICIAL
ANNEX A
Kom en Keseluruhan (nota : kenderaan dinasihatkan untuk tidak berada dijalanraya jika berada di skala m arkah 1 atau 2 - penam bahbaikan SEGERA diperlukan) :
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Element of Driver Management
19
9.0 WORKING COMMITTEE FOR THE GUIDELINES
20