UNIVERSITI KUALA LUMPUR MALAYSIAN INSTITUTE OF AVIATION

TECHNOLOGY
PROFESSIONAL AVIATION ENGLISH
BACHELOR PROGRAM – SEMESTER 3/5

ASSIGNMENT I

MOCK MEETING – 60 marks (15%)

WORK THAT SHOULD BE DONE

1. Students have to work in a group of 4-5 for this assignment.

2. Each group needs to:

a. discuss 4 important and relevant issues based on an approved topic between 15 and 20
minutes.
b. submit minutes of meeting (1 day after the meeting).

3. Each group must be smartly and properly dressed during the online mock meeting.

4. Any group which comes unprepared on the day of the presentation will be disqualified
instantly.

5. Only quality work will be graded.

6. Students will be graded individually for the mock meeting (40 marks) but will be graded as a
group for the meeting documentation

Memo (5 marks)
Agenda (5 marks)
Minutes of the meeting (10 marks).

Below are examples of topics that are related to the aviation industry. Choose which company
your group represents.

Company: Service or Product

1. Ground Handling services 1. Aircraft Engines

2. Catering 2. Cleaning chemicals

Professional Aviation English | Assignment 1

Below are examples of how the main topics can be discussed.

Company: In-flight Catering services

Meeting: Monthly Operational Meeting

4 agenda can be discussed in 20 minutes:

a. Poor packaging

b. List of new menu

c. Staff training

d. Safety requirement

Personnel in the meeting:

1. Chairperson/CEO
2. Finance Manager
3. Quality Assurance Manager
4. Food Store Manager
5. Human Resource Manager
6. Customer service Manager

The dialogue in the meeting MUST utilize all 4 elements below:

a. Agreeing/Disagreeing
b. Interrupting
c. Clarifying
d. Suggesting/ Recommending

You can choose 4 approaches for each issues as below:

a. to impart information
b. to address grievances
c. to generate ideas
d. to issue instructions
e. to make implementation
f. to present a proposal
g. to reach a resolution

Professional Aviation English | Assignment 1

The group leader must ensure that each member has an equal chance to speak during the meeting
by following the flow below.

Chairperson

QA
MANAGER FOOD STORE FINANCE MANAGER
MANAGER HR
MANAGER CUSTOMER SERVICE
MANAGER

Agenda:
a. Poor packaging :CS – FS – F - C

b. List of new menu: FS – F – CS - C

c. Staff training: QA – HR – CS - C

d. Safety: HR – QA – FS – HR - C

Professional Aviation English | Assignment 1