Dhaval Patel

630-550-1099 • pateldhaval1099@gmail.com • Carol Stream, IL •

https://pateldhaval1099.weebly.com/

EDUCATION
DePaul University, Chicago, IL
Attending to major in Network and Security Engineering Graduated August 2018
GPA: 3.7/4.0

SKILLS
Computer: Microsoft Office, OS installation, basic of computer forensics and hardware
OS and Servers: Windows 7,8,10, Windows Server 2008, 2012 and 2016, Active directory,
DHCP, DNS, IIS, VMware, Basic of Linux
Networking: Knowledge of: Switches, Modems, Routers, Firewalls, ACLs, Subnetting, TCP/IP,
UDP, OSI Model, Wireshark, Packet tracer, LAN, WAN, Interior and Exterior Routing Protocols
(RIP,OSPF,EIGRP,BGP), Design of LAN & WAN network, Static and default routes, ARP, NAT and
PAT, HSRP, VLANs, Router on Stick, DNS,DHCP, VPN, basic knowledge of IPv6, VoIP, SIP, Codecs.
Programming Languages: Basic of HTML, Java and CSS
Multilingual: English, Gujarati, Hindi (speaking, reading, writing)

EXPERIENCE
International Bank of Chicago April 2022 to Present
1860 Mannheim Rd, Stone Park, IL 60165
Junior Network Administrator
• Maintenance and development of existing IT environment, systems, and network
topology.
• Proactively maintain, monitor, and troubleshoot the LAN/WAN, MPLS, and VPN
network.
• Manage and monitor event logs and status of Zyxel USG-110 & USG FLEX 200 Firewall,
Cisco ASA 5500-X, Catalyst 300 Series PoE switches, Cisco 4000 series ISR Edge routers
and wireless devices.
• Respond to end-users’ trouble reports and requests via telephone and trouble ticketing
systems.
• Collaborate with team members across multiple geographic locations to ensure
thorough compilation of duties.
• Train users in the proper use of organization’s hardware and software.
• Maintain documentation on network inventory and major configuration changes.
• Create, modify, and improve documentation supporting the IT Support desk.
• Deploy workstations, printers, VoIP Phones, and maintain records of all relevant IT as
assets under an on-going monitoring and detecting process.
CDW July 2019 to April 2022
200 N Milwaukee Ave, Vernon Hills, IL 60061
Configuration Technician II
• Performing complex enterprise installs that include software, hardware, and network
configurations.
• Collaborates with vendors to resolve configuration issues.
• Responsibility Install, configure and upgrade operating systems and software, using
standard business applications as well as CDW's proprietary software packages.
• Troubleshoot problems with computer systems, including hardware, software, network,
and peripheral equipment.
• Configure and test every system to ensure 100% quality.
• Communicate with Account Managers and customers regarding their specific network
configurations.
• Communicate issues concerning customer orders to the area Help Desk or Supervisor.
• Responsibilities Complete projects and tasks assigned by management to include
assisting the team with non-enterprise-level builds as required.

CDW March 2019 to July 2019

200 N Milwaukee Ave, Vernon Hills, IL 60061
Configuration Technician I
• Responsible for installing and configuring hardware and software on a high volume of
computers, printers, and other products for customers on a daily basis.
• Configure customers systems to their required specifications.
• Troubleshoot problems with computer systems, including hardware, software, and
peripheral equipment.
• Test systems to ensure 100% quality.
• Ensure that customers receive the highest level of customer service.
• Communicate issues concerning customer orders to the area Help Desk or Team Leader.
Plus, maintain minimum monthly productivity goals.

American Standard Circuits, Inc. August 2017 to May 2018

475 Industrial Drive, West Chicago, IL 60185
Junior System Administrator Intern
• Provide 1st line technical support for more than 50 end-user’s computers hardware and
software, printers, and its network connectivity, plus created new accounts and PCs for
new employees.
• Experience with maintaining and setup new or exciting hardware and software.
• Install software, patches, and updates on desktops, laptops, and personal devices.
• Respond to telephone calls, emails, support tickets (as necessary), or in-person requests
for technical support.
• Made some changes in network design and upgraded 2 switches in network.
 • Assist in purchasing proposals, product comparisons, and justification of new
equipment/hardware.
• Demonstrate the ability to design, troubleshoot and maintain computer networks.
• Worked on NIST 800-53 project. This is a standard security controls for federal
information systems and organizations.
o Created and modified new groups and organizational units in active directory
and applied different GPOs to protect network.
o Created secure network for management team, Internal users, and guests.
o Installed new SolarWinds software to motoring traffic and Tread Micro Antivirus
software in all computers to protect from viruses.
o Attended security awareness trainings and applied some physical security in the
company.

Senior Capstone Project

• Created report for 112 different locations and for more than 1500 users with new
LAN/WAN network design and assigned new public and private IP addressing schemes
for all locations.
• Used routing protocols, VLANs, static and default routing to connect the network.
• Created 130 pages of report with group of 5 members and presented front of clients
and class.
• Presented and whole project with professor, client, and class.