Week 1

Course introduction, overview & initial practices

Communication is :
“ is the exchange of information and the transmission of
meaning. It is the very essence of a social system of an
organization
“is a process of passing information and understanding
from one another.”
“is the sum of all the things one person does; when he
wants to create understanding in the mind of another. It
involves a systematic and continuous process of telling,
listening and understanding”
 Oral vs written
Communication
• Formal
• Planned
• Spontaneous
• Detailed
• Direct
• Less formal
• Official
• Immediate response
• Response after a lapse of some time
• Carries authority
 Oral

Spoken, auditory, verbal

Speech, oral conversations..

Public speaking, face to face

informal conversations,
presentations, video calls, phone
calls, discussions …
 q21 century skill.

Why ? qConveys competence.

Oral q Fundamental in learning a language

Communication qLanguage majors requirement.

q mirrors real life-skills of problem solving.

qFor Personal and professional development.

 • Personal
• Interpersonal
Oral • Small group

Communication • Intercultural
• Organizational
Levels
• mass communication
 Z Feedback
The sender Z

Encoding
Z
creating a message Z

Z
The channel
Z
Decoding
Z
Elements of the model of
Oral The receiver

Communication Z : noise, interference

(internal, external, psychological .. )
 Z : noise, interference
(internal, external, psychological .. )

External :
Refers to any physical phenomena that may hinder the receiver’s ability to decode the message.

Internal :
Physiological noise: involves biological factors in the receiver or the sender that interfere with accurate
reception.
Psychological noise : mental forces within the receiver or the sender that may inhibit his or her ability
to either encode or decode a message effectively.
> If the receiver is has a low self esteem, they may interpret a sincere compliment as sarcastic or
condescending.
 Course description
Week 2: Making Sense of Oral Communication: Objectives, Meaning of Words, Non-verbal
Communication, context or Situations, Barriers to communication.
Week 3: Why? Who? Where? When? What? How? Planning the Message.
Week 4: Listening Skills and Their Importance in Oral Communication, Reasons for Developing
Good Listening Abilities.
Week 5: Giving Presentations (Talks), PPT & presentations, Techniques of Public Speaking,
Preparation, Opening and Closing Talks.
Week 6: Speaking Effectively and Speech persuasiveness
Week 7: Steps for successful Communication in Professional Settings
Week 8: Visual Aids and Multimedia Projection., Practicing/rehearsing & Delivering the Talk.
Week 2 :

1. What is oral communication ?

2. What are the objectives of oral communication ?

3. how does understanding meaning differ from one person to

another?

4. What is non-verbal communication ?

5. What are the factors that could hinder effective communication?