GROUP NAMES 2-A

FILIPINA O. PALABAY
CHERHIE ANN C. DELA CRUZ
JHERVEY MAE C. ENRIQUEZ

TASK SHEET 1.1 ‘’

INDENTIFYING THE RULES AND RESPONSIBILITY OF FRONT OFFICER DEPARTMENT STAFF”

CHIEF EXECUTIVE OFFICER

-responsible for managing a company’s overall operations
This may include in delegating and directing agendas

GENERAL MANAGER
-have a wide range of responsibilities to ensure, their
employees complete all their assignments efficiently.
-developing and implementing growth strategies.

FRONT OFFICE MANAGER

-Maintain staff by recruiting, selecting, orienting, and training
employees. Ensure a safe, secure, and legal work environment.
Develops personal growth opportunities

FRONT OFFICE SUPERVISOR

-is responsible for managing the work flow and training new
hires on how they can best serve the guest and teams of
employees. Helping to resolve employee issues and disputes.
Evaluating performance and providing feedback

FRONT DESK
RECEPTIONIST BELL BOY
-Greeting and Welcoming guest, Escorting the guest with their
perform all check in and check put baggage to their room when check
task, manage online and phone in. Make the parking request for
reservation, inform guest about the guest vehicles. Carefully and
payment methods and verify credit safely handle the luggage and
card data, Develop and maintain baggage of the guest.
effective professional relationship
with all guest and provide assistance
on phone and in person.