Q. How do I pair my radio with my Bluetooth headphones/speaker?

A. Our radios that include Bluetooth features only contain receivers - they can only receive
Bluetooth signals from another device such as a smartphone or tablet. To stream music to
headphones or a speaker via Bluetooth you require a seperate Bluetooth transmitter. This would
plug into the appropriate headphone or line out socket on the radio. We do not recommend a
specific brand of Bluetooth transmitter; however, any that feature a 3.5mm headphone
connection should work.

Q. My phone shows "unable to connect" when I select the name of the radio in the
Bluetooth menu

A. Perform a factory reset on your radio. Refer to your user manual for instructions or contact us
for further assistance. If you have an iPhone: open the settings app, tap on "General", "Reset"
then "Reset network settings". Your iPhone will then restart - the Wi-Fi and Bluetooth memory
of your iPhone will be deleted. You should then be able to successfully establish a Bluetooth
connection between your iPhone and the radio. If you have an Android phone: find the "Reset
network settings" option within settings and follow the on-screen instructions.

DAB
Q. Can my radio be upgraded to support DAB+?

A. This would depend on the radio model and its production date; please contact us for advice.

Q. My radio is producing a "bubbling" or "underwater" noise on DAB

A. This can be caused by certain LED lights interfering with the signal. If the radio is located in
a room which has LED light, try moving the radio to a different room to see if the sound
improves. If not, it may be signal related. Try moving your radio to a slightly different location
and perform an auto tune. Another suggestion for improving localised reception problems is to
fully extend or move the aerial (particularly with wire aerials - try different places to stretch it
out). It may be necessary to use an external aerial if this does not resolve your problem. If your
radio is battery operated, taking it outside could help determine the location of the source of the
experienced interference.

Q. Why are some radio stations silent?

A. The concerning radio stations may be broadcasting using a newer DAB standard known as
DAB+. Even if your radio is not compatible with DAB+, these stations may still appear in the
station list; however, they will be silent as the radio is unable to decode them.

Q. Can I get DAB digital radio everywhere in the UK

A. Not yet. BBC services currently cover approximately 97% of the population and commercial
services cover 90%. We recommend using the DAB postcode checker on the home page to
identify which stations you can receive.

Q. I can't receive some stations listed on the postcode checker.

A. The postcode checker gives a good rule-of-thumb guide as to whether DAB services are
available in your area. However, it can't take into account local conditions, obstructions or
building materials. If you are having difficulty receiving a good signal, try moving your radio to
a slightly different location and do another auto tune. Other suggestions for improving localised
reception problems are to extend the aerial fully or move the aerial (particularly wire aerials - try
different places to stretch it out). It may be necessary to use an external aerial if this does not
resolve your problem.

Q. Why is there a delay between DAB and analogue radio?

A. If you were to listen to the same station on two radios, one analogue and one DAB, you would
notice a slight delay on the digital radio. All station transmissions start as an analogue broadcast,
these are then transformed into a digital transmission. In order for your radio to play its audio, it
must decode the digital signal. This process usually takes a few seconds – resulting in the delay.

Q. Will my DAB digital radio work abroad?

A. This depends on which digital radio player you have and the country you are in. Most of
Europe and Asia implement the DAB transmission system however it is currently unavailable in
the Americas. The UK typically uses standard DAB whereas DAB+ is used across most of
Europe and Asia. Roberts Radios produced after 2014 should all support DAB+ and are therefore
able to access digital radio stations abroad. If you are unsure, please verify if your user manual
mentions DAB+ or contact us for assistance. Before taking your radio abroad, we recommend
performing a factory reset and switching the radio off prior to its scan for radio stations. It will
automatically scan for available radio stations when using it in your new location.