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ISA Administration Handbook (Oct 2022)
ISA Administration Handbook (Oct 2022)
ISA Administration Handbook (Oct 2022)
October 2022
Administration Handbook
This administration handbook is intended for teachers or test supervisors who will be administering
the assessment.
Please read the relevant sections of the handbook before the test administration dates to familiarise
yourself with the requirements and procedures.
Introduction
The ISA is designed to assess Mathematical Literacy, Reading, Writing and Scientific Literacy. In
general, the questions assess how well students can apply their mathematical, reading, writing and
scientific skills in the real world.
The process of administering the tests is the same for all grade levels.
Note: Some test questions appear in more than one grade level test (for example both Grade 3 and
Grade 4 tests for linking purposes). The Writing prompts are the same for all grade levels.
Administration dates
Test administration Testing dates
Schools that cannot schedule their assessment within these dates due to vacations should email
isa@acer.org for advice.
Materials required
Teachers will require the following items to administer the test sessions:
• The school’s unique web address to log into the ISA school account
(https://oars.acer.edu.au/your-school-name).
Each student will require the following items during the test sessions:
• The school’s ISA web address to log into the ISA school account
(https://oars.acer.edu.au/your-school-name).
• A pen or pencil and scrap paper for notes and working out.
• A calculator for Mathematical Literacy (if routinely used) – see Calculators below.
The questions in the Mathematical Literacy test can be completed with or without a calculator. It is
recommended that schools adopt a consistent policy for each grade level regarding the use of
calculators for the ISA.
• If students routinely use calculators in the classroom, then we recommend that they use them in
the ISA.
• The ISA School Coordinator should advise all teachers administering the Mathematical Literacy
test whether students are permitted to use calculators.
Formula sheets
Students are not permitted to bring notes or external formula sheets into the ISA. For Grades 8, 9
and 10 only, an approved formula sheet for Mathematical Literacy is provided within the test
interface. The formula sheet is introduced to students during the practice questions. A hard copy is
also included in Appendix 1.
Standard English dictionaries, thesauruses and word lists cannot be used for any part of the ISA.
Bilingual dictionaries
Bilingual dictionaries or other translation devices may be used during the Mathematical Literacy
and Scientific Literacy tests only. They cannot be used during the Reading or Writing tests.
Spellcheck
The spellcheck function has been disabled in all tests. Spellcheck functions provided within the
browser must also be disabled.
Room preparation
It is preferable that any clocks, posters, displays or teaching materials that students might refer to
are covered or removed from student view before the test begins. Ensure all students have the
necessary materials listed above. If necessary, reorganise seating to ensure that each student works
independently.
At the start of the Mathematical Literacy, Reading and Scientific Literacy tests, a small number of
practice questions are administered to familiarise students with the style of the questions, the online
delivery system and the different response formats.
Test conditions
Administrators should strictly supervise students to ensure they stay within the test interface (for
example, prevent students sending messages to each other). If possible, have the test interface on
full screen view to ensure that students do not navigate away from the test. Pressing F11 acts as a
shortcut for full screen view on most computers. Each section of the test has a distinctive coloured
band at the top of the page to assist with monitoring.
Writing: After the orientation and discussion time at the beginning of the test, do not give students
hints about how to approach the prompt or any other advice, for example spelling of words. Any
discussion notes about a prompt should be removed from view when the test begins.
Reading: You are not permitted to read questions to students. As it is a test of reading, it is
inappropriate to read material aloud (apart from practice questions and instructions).
Do not give students the answer to a test question, the meaning of a mathematical term, the spelling
of words, hints about how to approach a question or suggestions about what an answer might be.
Start a session
Select the Start button to unlock the tests and enable students to begin testing.
Pause a session
Select the Pause button to temporarily lock the tests and restrict access during a break.
Resume a session
Select the Resume button when the students return to unlock the test.
Note: When you end a session, all tests are closed and students’ responses are submitted. Students
can no longer access their tests. If you end a session prematurely, your ISA School Coordinator can
reopen the session for you so that students can access their tests again.
Session notes
A test cannot be added to a session once it has been started.
Students can be added to a session that has already started by selecting the session, scrolling to
‘Student Attendance’, and selecting Add Students.
Attendance list
When administering the ISA tests, you can mark the attendance list within each session. The
attendance list also includes a notes section where you can record any non-standard conditions that
apply to a student, or any other information relating to the test sitting.
Please note that the attendance list is used to record any important details about the
session for your records only and is not used directly for reporting. Any non-standard
conditions that are recorded in the notes within a session need to be transferred to the
Non–standard conditions and exclusions form when testing is complete.
Make-up testing
Students who are absent for any part of the assessment can be granted a make-up test but only if the
school is able to replicate ISA testing conditions. If the school can meet these conditions and provide
ISA October 2022 Administration Handbook 7
a staff member to administer and supervise the test, then results from make-up testing can be
included in the aggregated data, but it should be noted as a non-standard condition.
Please attempt to minimise contact between students who will sit a make-up test and those who
have completed the test.
Where a student has been added to a session, but is absent on the day of testing, pause the session
at the end of testing and resume the session when the student is ready to take the test.
TEST ADMINISTRATION
Summarised test instructions
The test administration instructions for each test can be found in this handbook on the pages
outlined below. The instructions below are summarised versions for those familiar with
administering the tests.
Reading – page 23
You can use these detailed test administration scripts or if you are more familiar with the ISA, you can
use the streamlined test instructions in this handbook.
The detailed test administration scripts are available in the Help section of your ISA school account
and via the link below:
https://mycloud.acer.edu.au/s/WyEgHTqtZshNy4m
Password: ISAscripts2022
Practice questions
The practice questions alert students to the different question formats and how they may change
their answers. The practice questions are meant to be easy so that students can concentrate on the
format of the answers, rather than the content.
Part One
BREAK
Part Two
If you want a more detailed test administration script to the one shown below,
download it via the Help section of your school account or here:
https://mycloud.acer.edu.au/s/WyEgHTqtZshNy4m.
Password: ISAscripts2022
Orientation
Check materials
Check that each student has the necessary materials (see Materials required).
Students log in
Ask students to log in using their username and password. Ask students to confirm that their name
appears on the welcome screen to ensure they are logged into the correct account.
Practice questions
Work your way through the practice questions with the students. Remind the students:
• That the practice questions are meant to be easy and are designed to show the different ways
they may be asked to show their answers throughout the test.
• To use the Next button to move to the next question, the Back button to go back, or select a
question using the navigation bar at the top.
• That instead of using $, Euro or other currencies, a fictional currency called Zeds is used.
Type: Multiple choice. Action: Select the bubble next Correct response: ‘3’.
to the answer you choose.
Question type: Short answer. Action: Type your response. Correct response: ‘10’.
Use numbers not words.
Type: Drag and Action: Drag each label into the correct blank Correct response: Red into
drop. box. To change the contents in a box, drag out the left box, blue into the middle
the wrong label, and drag in the correct label. box and green into the right box.
Question type: Multiple choice. Action: Select two numbers. Correct response: ‘2’ and ‘3’.
Question type: Complex multiple Action: Select a response for Correct response: ‘No’ for
choice. each question. the triangle and ‘Yes’ for the
hexagon.
Question type: Short answer Action: Type your response and Correct response: ‘9’.
with working. show working in the provided space. 12 – 2 – 1 = 9 or 12 – 3 = 9 or
similar.
Type: Multiple choice. Action: Select the bubble next Correct response: ‘100 litres’.
to the answer you choose.
Question type: Short Action: Type your response Correct response: ‘500’. 20 × 5 = 100 so
answer with working. and show working in the 100 × 5 = 500 or “5 zeds per kilogram
provided space. Use numbers multiplied by 100 kilograms equals 500” or
not words. similar.
Question type: Drag Action: Drag each label into the correct Correct response: From top to
and drop. blank box. To change the contents in a bottom: ‘140 to 149’, ‘150 to 159’,
box, drag out the wrong label, and drag in ‘160 to 169’.
the correct label.
Question type: Complex Action: Select a response Correct response: ‘Yes’ for the first
multiple choice. for each statement in the statement and ‘No’ for the second
table. statement.
Question type: Short answer. Action: Type your response Correct response: ‘155’ and ‘3’.
in each box.
You will now answer the Mathematical Literacy Test questions. The test has two parts and we will
have a break between each part. You will now do Part One of the Mathematical Literacy Test.
Try to answer every question, but don’t spend too long on any that are too hard. Marks are not
taken off for wrong answers.
To move to the next question, select Next. To go back to the previous question, select Back.
In some cases, you may need to scroll down to see the whole question or to see the Next button.
The questions you answer will appear shaded in the progress bar. Questions that you have not
answered are unshaded. You can use the progress bar to find and go back to these questions.
If you use scrap paper, remember to copy your working onto the screen for ‘explain’ questions or
‘show your working’ questions.
Keep going until you get to the page that says ‘Stop Here’. You may go back and check that you have
answered all the questions in Part One, but you must not start Part Two. You must wait until I
announce the break.
Do not start Part Two or select Next until you are told to do so after the break.
A formula sheet is available in the test interface by selecting the ‘Formula Sheet 1’ tab. This appears
below the drop-down question list. This sheet is a standard formula sheet used in the senior years of
the ISA. It contains several different mathematical formulae that may be useful when answering the
questions. It is important to note that not all these formulae will need to be used. Some of them will
not be relevant to any of the test questions at all.
Ensure all students understand what to do, then read the following:
You have 30 minutes to do Part One. We will finish at [insert time]. I will advise you when there are
5 minutes left. Select Next to begin. You may start now.
• Instruct students that they have five more minutes to work on Part One.
• If more than two or three students have not finished you may allow up to five minutes extra.
More than 10 minutes of additional time must be noted as a non-standard condition.
• Ask students to move to the screen at the end of Part One that says ‘Stop Here’ and not to
select Next.
• Optional: Ask students to close their test browser for added security during the break. Note:
Student responses will be saved for when they login again to complete Part Two.
Short break
Students should now have a break of between 15-30 minutes.
• Select Pause on the session to restrict access to the test during the break (refer to Running
your session).
We will now start Part Two of the Mathematical Literacy test. Log back into the test. Use the
progress bar to select the place where the stop sign is (shown by the symbol ‘i’ on the progress bar).
Try to answer every question in Part Two, but don’t spend too long on any that are too hard. Keep
going until you get to the ‘End of Test’ screen. If you have time, select Go Back and use the progress
bar to review your work or try to answer any questions you may not have answered. Do not select
Finish until you are told to. Once you select Finish, you will not be able to return to the test.
You have 30 minutes to do Part Two. We will finish at [insert time]. I will advise you when there are
5 minutes left. Select Next to begin. You may start now.
• Advise students that they have five more minutes to work on Part Two.
• Remind students that when they reach the ‘End of Test’ page, they will be able to see how
many questions they have answered. They can select Go Back to answer any questions they
have missed or change any answers.
• If more than two or three students have not completed Part Two, you may allow an
additional five minutes for them to complete the test. More than 10 minutes of additional
time must be noted as a non-standard condition.
• Advise students to stop working and select Next to reach the ‘End of Test’ page and select
Finish at the bottom right of the screen to return to the ‘Active Tests’ page.
• Ask students to log out by clicking the drop-down arrow beside their name at the top right
of the screen and selecting Log out.
• Check that all students have selected Finish and have logged out.
• Complete the attendance list for the session and end the session if all tests in the session are
complete.
Time is not allocated for detailed planning or substantial redrafting. It is expected that students’
work will be their first draft. However, they are encouraged to spend the last five minutes of the test
proofreading and editing their work
Students’ writing is assessed on the quality and development of their ideas, their language
proficiency and their spelling.
Timing
Orientation
Check materials
Check that each student has the necessary materials (see Materials required).
Students log in
Ask students to log in using their username and password. Ask students to confirm that their name
appears on the welcome screen to ensure they are logged in to the correct account.
Ask students to select Start test and check that everyone has the following writing task showing:
Testing
On the screen you can see a picture of a cat looking into a mirror. The cat sees itself in the mirror as
a lion looking back. Use this picture as an idea for a story or reflective piece of writing. Do not write
a piece giving your opinion.
• The picture can be the most important idea in your writing, or just part of your piece.
• Your piece can be about something that has happened or that might happen.
Let’s think about the picture. The picture shows a cat which sees itself as a lion. Here are some
questions to think about:
• What is the cat thinking? Your story or reflective piece might be about how the cat sees itself. It
seems to see itself as big, powerful and brave as a lion. The cat might believe that he or she is a
lion.
You might write about your cat, a lion, or things that this picture reminds you of.
Does anyone have any ideas about the picture? Think about these questions again: What is the cat
seeing? Why is the lion in the mirror? What might the cat be thinking?
Make sure students understand that they must write a story or reflective piece and not an opinion
piece or an argument.
After 25 minutes of test time (35 mins for grade 3 and 4):
• Remind them to proofread and edit their writing carefully for spelling and punctuation if
they have time. Students may use this time for proofreading and editing, but they may
choose to continue writing.
After 30 minutes of test time (40 mins for grade 3 and 4):
• If more than two or three students have not finished, you may allow an additional five
minutes for them to complete the test. More than 10 minutes of additional time must be
noted as a non-standard condition.
• Advise students to stop working and select Next to reach the ‘End of Test’ page. Then select
Finish at the bottom right of the screen to return to the ‘Active Tests’ page.
• Ask students to log out by selecting the drop-down arrow beside their name at the top right
of the screen and selecting Log out.
• Check that all students have selected Finish and have logged out.
• Complete the attendance list for the session and end the session if all tests in the session are
complete.
If you want a more detailed test administration script to the one shown below,
download it via the Help section of your school account or here:
https://mycloud.acer.edu.au/s/WyEgHTqtZshNy4m.
Password: ISAscripts2022
Orientation
Check materials
Check that each student has the necessary materials (see Materials required).
Students log in
Ask students to log in using their username and password. Ask students to confirm that their name
appears on the welcome screen to ensure they are logged in to the correct account.
Work your way through the practice questions with the students. Remind the students:
• That the practice questions are meant to be easy and are designed to show the different ways
they may be asked to show their answers throughout the test.
• To use the Next button to move to the next question, the Back button to go back, or
alternatively, to select a question using the navigation bar at the top.
Practice Question 1
Type: Multiple choice. Action: Select the bubble next to the Correct response:
answer you choose. ‘Summer’.
Practice Question 2
Question type: Short answer. Action: Type your response. Correct response: ‘Warm and
shallow’.
Question type: Short answer. Action: Type your response. Correct responses: ‘Swim’
and ‘Dive’.
Practice Question 4
Question type: Multiple choice Action: Select the bubble Correct response: Decide whether
and short answer. and type your response. or not sea turtles are clever and give a
reason.
Try to answer every question, but don’t spend too long on any that are too hard. Marks are not
taken off for wrong answers. To move to the next question, select Next. To go back to the previous
question, select Back. In some cases you may need to scroll down to see all the available information
or to see the Next button.
The questions you answer will appear shaded in the progress bar. Questions that you have not
answered are unshaded. You can use the progress bar to find and go back to these questions.
Keep going until you get to the ‘End of Test’ screen. If you have time, select Go Back and use the
progress bar to review your work or complete any unanswered questions. Do not select Finish until
you are told to. Once you select Finish, you will not be able to return to the test.
Ensure all students understand what to do, then read the following:
You have 45 minutes to complete the test. We will finish at [insert time]. I will advise you when you
have five minutes left. Select Next to begin. You may start now.
• If more than two or three of your students have not finished, you may allow up to five
minutes extra. More than 10 minutes of additional time must be noted as a non-standard
condition.
• Advise students to stop working and select Next to reach the ‘End of Test’ page and select
Finish at the bottom right of the screen to be returned to the ‘Active Tests’ page.
• Ask students to log out by selecting the drop-down arrow beside their name at the top right
of the screen and selecting Log out.
• Check that all students have selected Finish and have logged out.
• Complete the attendance list for the session and end the session if all tests in the session are
complete.
Time is not allocated for detailed planning or substantial redrafting. It is expected that students’
work will be their first draft. However, they are encouraged to spend the last five minutes of the test
proofreading and editing their work.
Students’ writing is assessed on the quality of the ideas and arguments ideas they use to support
their opinions, the way they structure and organise their ideas and their language proficiency.
Timing
Orientation
Check materials
Check that each student has the necessary materials (see Materials required).
Students log in
Ask students to log in using their username and password. Ask students to confirm that their name
appears on the welcome screen to ensure they are logged in to the correct account.
Ask students to select Start test and check that everyone has the following writing task showing:
Testing
On the screen you can see the topic for writing about your opinion. The topic is ‘Children don’t
need to attend school. They can do it all online.’ There are some more sentences underneath. Follow
along while I read these sentences.
Write a piece saying what you think about the question. ‘Should all schooling take place online?’
Consider what is good about online learning and what you would miss out on if you only attended
school online.
Write a piece that gives your opinion. Do not write a story for this piece of writing.
Write about whether you think children need to attend school or if they can do it all online. What is
your opinion about this? You need to give reasons to show why you think this way. You can think
whatever you want about the question, but you must give good reasons to support what you think.
To start writing, select the box below the prompt. You should type your piece of writing in this box.
You may use some scrap paper to jot down ideas.
You should write the best first draft that you can. If you make a mistake, just correct it. If you don’t
know how to spell a word, you should spell it as best you can. You need to write what you think
about the question. Make sure that you include reasons for your opinion. Your writing will be
judged on the ideas you use to support your argument, how well you explain your point of view
and the way you use language.
You can scroll up and down in the box to review your piece if you want to make changes. You can
expand the text box by dragging the bottom right hand corner of the screen
[For grades 3 and 4]: You have 40 minutes to complete your piece of writing and I will tell you
when you have 10 minutes left.
[For grades 5 to 10]: You have 30 minutes to complete your piece of writing and I will tell you when
you have 10 minutes left.
Remember that you need to write about your opinion on the topic and give reasons to support your
opinion.
After 25 minutes of test times (35 mins for grade 3 and 4):
• Remind them to proofread and edit their writing carefully for spelling and punctuation.
Students may choose to continue writing.
After 30 minutes of test time (40 mins for grade 3 and 4):
• If more than two or three students have not finished, you may allow an additional five
minutes for them to complete the test. More than 10 minutes of additional time must be
noted as a non-standard condition.
• Advise students to stop working and select Next to reach the ‘End of Test’ page and select
Finish at the bottom right of the screen to be returned to the ‘Active Tests’ page.
• Ask students to log out by selecting the drop-down arrow beside their name at the top right
of the screen and selecting Log out.
• Check that all students have selected Finish and have logged out.
• Complete the attendance list for the session and end the session if all tests in the session are
complete.
Timing
If you want a more detailed test administration script to the one shown below,
download it via the Help section of your school account or here:
https://mycloud.acer.edu.au/s/WyEgHTqtZshNy4m.
Password: ISAscripts2022
Orientation
Check materials
Check that each student has the necessary materials (see Materials required).
Students log in
Ask students to log in using their username and password. Ask students to confirm that their name
appears on the welcome screen to ensure they are logged in to the correct account.
Work your way through the practice questions with the students. Remind the students:
• That the practice questions are meant to be easy and are designed to show the different ways
they may be asked to show their answers throughout the test.
• To use the Next button to move to the next question, the Back button to go back, or select a
question using the navigation bar at the top by selecting the question number.
Type: Multiple choice. Action: Select the bubble next Correct response: Fourth option
to the answer you choose. – ‘They all have two eyes.’
Type: Short answer. Action: Type your response. Correct response: ‘Lion’.
Question type: Complex Action: Select a response Correct response: ‘Yes’, ‘No’ and
multiple choice. for each question. ‘No’.
Type: Matching exercise. Action: Drag the columns into Correct response: Shortest to tallest:
the correct location on the graph. ‘Frances’, ‘Ashley’, ‘Robin’.
Question type: Matching Action: Drag the pencil to the Correct response: 'Ice’ to 'solid',
exercise. correct answer. 'steam' to 'gas' and 'water' to 'liquid'.
Question type: Hot spot. Action: Select the correct part Correct response: Snow at the
of the picture. The selection will top of the mountain.
be highlighted in green.
Type: Multiple choice. Action: Select the bubble next Correct response: ‘Moon’.
to the answer you choose.
Question type: Drag and Action: Drag the correct object into Correct response: 'Star’.
drop. the blank box.
Question type: Hot spot. Action: Select the correct part Correct response: The object on
of the picture. The selection will the outermost circle.
be highlighted in green.
Question type: Matching Action: Drag the pencil to the Correct response: 'Ice’ to 'solid',
exercise. correct answer. 'steam' to 'gas' and 'water' to 'liquid'.
Type: Short answer. Action: Type your response. Correct response: ‘Lion’.
Question type: Complex Action: Select a response Correct response: ‘Yes’, ‘No’, ‘No’.
multiple choice. for each question.
Testing
Carefully read the information provided before attempting to answer the questions.
Try to answer all the questions, even if you are not sure of the answer. Marks are not taken off for
wrong answers. Don’t spend too long on any that are too hard.
To move to the next question, select Next. To go back to the previous question, select Back.
In some cases you may need to scroll down to see all the available information or to see the Next
button.
The questions you answer will appear shaded in the progress bar. Questions that you have not
answered are not shaded. You can use the progress bar to quickly find and go back to these
questions.
Do not select Finish until you are told to. Once you select Finish, you will not be able to return to the
test.
Ensure all students understand what to do, then read the following:
You have 45 minutes to do the Scientific Literacy test. We will finish at [insert time]. I will advise you
when you have five minutes left. Select Next to begin. You may start now.
• If more than two or three of your students have not finished you may allow up to five
minutes extra. More than 10 minutes of additional time must be noted as a non-standard
condition.
• Advise students to stop working and select Next to reach the ‘End of Test’ page and select
Finish at the bottom right of the screen to be returned to the ‘Active Tests’ page.
• Ask students to log out by selecting the drop-down arrow beside their name at the top right
of the screen and selecting Log out.
• Check that all students have selected Finish and have logged out.
• Complete the attendance list for the session and end the session if all tests in the session are
complete.
• All assigned online tests have been completed (the students have selected Finish). Tests left
unfinished may not be marked.
• All sessions have been ended. This ensures that all tests within the session are submitted for
marking.
• The Non-standard conditions and exclusions form has been completed (where relevant).
• The Teacher Feedback Survey has been completed (see Feedback section below).
• ACER has been advised once the assessment has been completed.
https://www.acer.org/au/isa/nonstandard-conditions-exclusions-form
Non-standard Conditions
Non-standard conditions relate to the administration of the assessment. They include variations to
the standard testing conditions of the assessment such as special support, use of a scribe and
disruptions. Examples of valid non-standard conditions are provided in the table below.
“The student completed the test with a scribe” “The student completed the test with a scribe due to
a broken wrist”
The use of a scribe is outside of standard testing conditions
and should be recorded.
“The student left halfway through the testing “The student was absent for the testing session”
session”
It is not necessary to record a total absence from the test as
This circumstance would impact the results of the student a non-standard condition.
and should be recorded.
“The student completed the test in a separate room” “The student sat the test under special conditions”
This describes circumstances outside of standard testing A specific description of the circumstances and how they
conditions and should be recorded. differ from standard testing conditions is required.
Useful tips:
o If teachers have recorded a non-standard condition in the session attendance sheet, these
will need to be transferred to the Non–standard conditions and exclusions form.
o Multiple entries can be made by selecting ‘Add another response’ in the form.
o To maintain data privacy, you will need to add each student’s ISA ID (rather than their
name). ISA ID’s can be downloaded from the Students tab in your ISA account.
o A note will be included in the individual report for all students that tested under non-
standard conditions to alert teachers and parents to factors they may need to take into
consideration when interpreting the student’s results.
Exclusions
An exclusion should be recorded when a student’s test results should not be included in the
aggregate scores of the school. This may be for the whole assessment or for a particular test.
Students who are excluded will receive an individual report and appear on the class report, but
their results will not contribute to the class mean scores or the school mean.
The decision to exclude a student from the results is at the discretion of the school. An exclusion
should be recorded where it is determined that including the results would not be appropriate or
comparable to the testing cohort.
A generic reason should be provided to explain why it is appropriate to exclude the student
from aggregate results, for example if:
• the level of support the student was given was too extensive for this student’s data to be
comparable with that of other students.
ACER will decide if the exclusion is appropriate based on the information provided by the school
and will seek further clarification from the school where required.
Feedback
Feedback is important to ACER and teachers who administer the assessment are encouraged to
complete a Teacher Feedback Survey using the link below.
https://www.acer.org/isa/isa-teacher-feedback-survey
Volume of a cuboid
h (rectangular prism) with Volume = l × w × h
w length l, width w and height h.
l
Surface area of a closed
r cylinder with radius r and Area = 2 × π × r 2 + 2 × π × r × h
= 2 × π × r × (r + h)
height h.
h
Volume of a cylinder with
Volume = π × r 2 × h
radius r and height h.
Reopen a session
If during the test administration a session is ended prematurely before all students have finished a
test, staff with the role of ISA School Coordinator have permission to reopen the session. Students
will not be able to log in and complete any unfinished questions until the session is reopened.
2. Select Reopen.
Reopen a test
If during the test administration a student selects ‘Finish’ prematurely, staff with the role of ISA
School Coordinator have permission to reopen the test for the student to continue.
2. Select Tests.
4. Select Reopen.
Useful tips:
o Once the test has been reopened, the student will be able to complete the test when they next
log in. They will be able to resume the test from the last unanswered question. Any answers
they had previously selected will appear.
o The student may need to refresh the browser to see the updated active test on their screen
once they have been reopened.
Students will need to log back in with the same username and password and select the test they
were working on (which will appear as ‘incomplete’ in their Active Tests window) and be able to
resume the test from the last unanswered question.
General troubleshooting
Where you come across common problems, such as slow response times, display or functionality
issues, try some of the troubleshooting options below. These may work individually or in
combination, so it is important to try all the steps if problems persist.
• Run the OARS browser exam on the student’s device to immediately identify possible
causes of the problem.
o Windows: CTRL + F5
o Or open the browser Settings or Options menu and select Clear browsing
data/history.
• Reduce the number of students testing simultaneously, especially if sharing a single wireless
internet connection.
• Stagger student logins to reduce the connection load on the network. The bandwidth
required for the student login process is greater than that required to administer the tests.