Technology and

Livelihood Education 10
Contact Center Services
Quarter
1
TLE – Contact Center Services 10
Quarter 1 – Module 9: Key Concepts of Selecting a Business Idea
First Edition, 2020

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Published by the Department of Education - Schools Division of Pasig City

Development Team of the Self-Learning Module

Writer: Karen F. Estrada
Editors: Rachelle C. Figuracion
Reviewers: Rachelle C. Figuracion
Illustrators: Edison P. Clet
Lay-out Artist: Emmanuel D. Ubaldo
Management Team: Ma. Evalou Concepcion A. Agustin
OIC-Schools Division Superintendent
Aurelio G. Alfonso EdD
OIC-Assistant Schools Division Superintendent
Victor M. Javeña EdD
Chief, School Governance and Operations Division and
OIC-Chief, Curriculum Implementation Division

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Librada L. Agon EdD (EPP/TLE/TVL/TVE)

Liza A. Alvarez (Science/STEM/SSP)
Bernard R. Balitao (AP/HUMSS)
Joselito E. Calios (English/SPFL/GAS)
Norlyn D. Conde EdD (MAPEH/SPA/SPS/HOPE/A&D/Sports)
Wilma Q. Del Rosario (LRMS/ADM)
Ma. Teresita E. Herrera EdD (Filipino/GAS/Piling Larang)
Perlita M. Ignacio PhD (EsP)
Dulce O. Santos PhD (Kindergarten/MTB-MLE)
Teresita P. Tagulao EdD (Mathematics/ABM)

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 Technology and
Livelihood Education 10
Quarter 1
Self-Learning Module 9
Key Concepts of Selecting a Business Idea
Introductory Message

For the Facilitator:

Welcome to the TLE-ICT Contact Center Services 10 Self Learning Module on

Key Concepts of Selecting a Business Idea!

This Self-Learning Module was collaboratively designed, developed and reviewed by

educators from the Schools Division Office of Pasig City headed by its Officer-in-
Charge Schools Division Superintendent, Ma. Evalou Concepcion A. Agustin, in
partnership with the City Government of Pasig through its mayor, Honorable Victor
Ma. Regis N. Sotto. The writers utilized the standards set by the K to 12 Curriculum
using the Most Essential Learning Competencies (MELC) in developing this
instructional resource.

This learning material hopes to engage the learners in guided and independent
learning activities at their own pace and time. Further, this also aims to help learners
acquire the needed 21st century skills especially the 5 Cs, namely: Communication,
Collaboration, Creativity, Critical Thinking, and Character while taking into
consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them to
manage their own learning. Moreover, you are expected to encourage and assist the
learners as they do the tasks included in the module.
 For the Learner:

Welcome to the TLE-ICT Contact Center Services 10 Self Learning Module on

Key Concepts of Selecting a Busines Idea!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time. You
will be enabled to process the contents of the learning material while being an active
learner.

This module has the following parts and corresponding icons:

Expectations - This points to the set of knowledge and skills

that you will learn after completing the module.

Pretest - This measures your prior knowledge about the lesson

at hand.

Recap - This part of the module provides a review of concepts

and skills that you already know about a previous lesson.

Lesson - This section discusses the topic in the module.

Activities - This is a set of activities that you need to perform.

Wrap-Up - This section summarizes the concepts and

application of the lesson.

Valuing - This part integrates a desirable moral value in the

lesson.

Posttest - This measures how much you have learned from the
entire module.
 EXPECTATIONS

Learning Objectives:

At the end of the learning period, the students shall have:

1. write down all the key concepts in selecting business ideas;

2. identify how these key concepts affect business idea selection; and
3. appreciate the importance of these criteria and techniques to make feasible
business idea.

PRETEST

Multiple Choice

Directions: Write the letter of the correct answer which best identifies the criteria
and technique in selecting business idea.
_____ 1. It gives someone motivation when encountering hard work.
a. Follow your Passion and Skills
b. Produce Products/Services that are Unique
c. Understand the needs and demands of people
d. Examine the available resources
_____ 2. An entrepreneur must be very attentive on what materials and skilled-
people are available in the area.
a. Follow your Passion and Skills
b. Produce Products/Services that are Unique
c. Understand the needs and demands of people
d. Examine the available resources
_____ 3. Develop products or services that are hard to imitate.
a. Follow your Passion and Skills
b. Produce Products/Services that are Unique
c. Understand the needs and demands of people
d. Examine the available resources
_____ 4. Search for ideas about generating business
a. Be well-informed on the latest new and trends
b. Examine the available resources
c. Produce Products/Services that are Unique
d. Understand the needs and demands of people
_____ 5. Know what should be offered to people
a. Be well-informed on the latest new and trends
b. Examine the available resources
c. Produce Products/Services that are Unique
d. Understand the needs and demands of people
 RECAP
Directions: Complete the table below showing few tips on how to increase sales and
profit.

Improve your Offer cross- Be aware of

Advertised Improve what
Unique Selling selling or up- customer’s
well you offer
Proposition selling desires

• Promote your products or services

• Analyze your customer’s preferences
• Convince your customers by giving them good impression
• Develop and innovate your products/services
• Sell other alternative items to increase sales

LESSON

Generating a business idea is not a simple task. There are few people who
come up with bunch of ideas but still are not feasible enough for their target market.

The list below shows various criteria and technique in selecting business ideas
that might help entrepreneurs in terms of understanding the requirements in
establishing business plans and lessen the undesirable outcomes that might arise in
the future.

Criteria and Techniques in Selecting a Business Idea

1. Follow your Passion and Skills-
Before starting up your own business, try to assess your own interest
and desires. Someone whose following his/her own passion will show
resilience during times when the business is encountering hardships and
trials. He/she is more determined to achieve success and more motivated to
do hard work. This also goes to your capabilities as an individual. It is better
to stick on what you already know because after all you can still improve your
skills and gain chances of success.
2. Produce Products/Services that are Unique-
Invest in a business which produces unique products and give well-
developed services for it will make competitors a hard time in imitating it.
Customers are easily drawn to products that are appealing to their eyes,
exceptional to their taste buds, or provides a promising service once
purchased.

3. Understand the needs and demands of people-

Some communities have specific needs which an entrepreneur must
fully be aware of. Understanding what should be offered to these people leads
to more demands that will be beneficial to the business. It can certainly help
the future generation to make their lives comfortable as products and services
are easily accessible.

4. Examine the available resources-

An entrepreneur must be very attentive on what materials and skilled-
people are available in the area. A business can often started off with the
existing raw materials. This means selling them in raw form then processing
and manufacturing them into finished products.
People in the area might be skillful to be harnessed for business. These
will have a positive result to the community as it gives high employment rate
and more opportunities to their local people.

5. Be well-informed on the latest news and trends-

Magazines such as Newsweek, Reader’s Digest, Business Magazines,
“Go Negosyo”, Know About Business (KAB) materials, and Small-Industry
Journal are examples of periodicals where you can generate ideas about
establishing your business. The internet also gives guides and instructions
on the right product, price and time.

There are many ideas to choose from, but you need to carefully
examine and screen the idea that you have selected because after all it is
something worth pursuing.
 ACTIVITIES

Activity 9.1 Pictograph!

Directions: List down possible business ideas that are commonly established near
these given locations.

Near Near
Hospitals Schools

Near Near Amusement

Churches Parks
Activity 9.2 Future-Picture
Directions: In a short bond paper, cut out at least two (2) pictures of businesses
that you wish to launch in the near future. Below each picture, briefly discuss your
reason in choosing these businesses.

WRAP-UP

Concept Map
Directions: Write down words or phrases on what you have learned from the topic
discussed.

Selecting
Business
Idea
 VALUING

https://bit.ly/2NoVPgi

Manuel "Manny" Velez Pangilinan is a Filipino businessman and sports patron. He

is the managing director and CEO of First Pacific Company Limited.

Directions: Analyze his inspiring message and explain in your own words how are
you going to motivate yourself to reach your future goals.

POSTTEST

Directions: Identify the Criteria and Techniques in Selecting Business Idea.

_______________________ 1. Search and Read articles about tips on planning a
business.

_______________________ 2. Empathize on your customers by knowing their essential

needs.

_______________________ 3. Know what are the existing raw materials for processing
and manufacturing of goods.

_______________________ 4. Create an incomparable products or services.

_______________________ 5. Listen to your own interest and capabilities.

 KEY TO CORRECTION

products/services
Skills- Develop and innovate your
5. Follow your Passion and Improve what you offer-
are Unique customer’s preferences
Products/Services that desires- Analyze your
4. Produce Be aware of customer’s
resources-
3. Examine the available items to increase sales D 5.
and demands of people- selling- Sell other alternative A 4.
Offer cross-selling or up- B 3.
2. Understand the needs
latest news and trends good impression D 2.
1. Be well-informed on the customers by giving them A 1.
Proposition- Convince your Pre-Test
Post-Test
Improve your Unique Selling

your products or services

Advertised well- Promote

Recap

References
ONLINE SOURCES
Alhanati, Joao. 2020. "Follow Your Passions, And Success Will Follow".
Investopedia. https://www.investopedia.com/articles/pf/12/passion-
success.asp.
"Criteria And Techniques In Selecting A Business Idea". 2020. Startupback.
https://startupback.com/selecting-a-business-idea/.

Guevarra et al. “267763691-TLE-ICT-Contact-Center-Services-Grade-10-LM.pdf .”

CourseHero, benjaminrcojr18, accessed June 28, 2020.
www.coursehero.com/file/33409836/267763691-TLE-ICT-Contact-Center-
Services-Grade-10-
LMpdf/?fbclid=IwAR0pfU9n2Exwm9aGSptf3dpcrHn3C0gAIgliN5PPhmSgUXry
xkadmsPbhm8
Guevarra et al. . “TLE-ICT-Contact Center Services Grade 10 LM.” Scribd, Hari Ng
Sablay, accessed June 30. www.scribd.com/doc/267763691/TLE-ICT-
Contact-Center-Services-Grade-10-LM.

Nicastro, S. (2017, May 10). Simple steps to choose the right business idea.
Retrieved July 02, 2020, from
https://www.usatoday.com/story/money/business/smallbusiness/2017/05/
10/simple-steps-choose-right-business-idea/101466370/

Spencer, Jennifer. 2020. "5 Simple Ways To Identify Business Ideas That Could
(Really) Change The World". Entrepreneur.
https://www.entrepreneur.com/article/325922.

DIGITAL IMAGES

Amusement park Stock Png Images. (n.d.). Retrieved July 02, 2020, from
https://www.pngitem.com/so/amusement-park/

Church Stock Png Images. (n.d.). Retrieved July 02, 2020, from
https://www.pngitem.com/so/church/

Dino Mari Testa All-around writer, & Testa, D. (n.d.). 11 Inspirational Quotes From
Filipino Businessmen And Thought Leaders. Retrieved July 02, 2020, from
https://www.ecomparemo.com/info/11-inspirational-quotes-from-filipino-
businessmen-and-thought-leaders/

Hospital Stock Png Images. (n.d.). Retrieved July 02, 2020, from
https://www.pngitem.com/so/hospital/

School Stock Png Images. (n.d.). Retrieved July 02, 2020, from
https://www.pngitem.com/so/school/