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Group Syndicate 2 Case Analysis Era of Quality PDF
Group Syndicate 2 Case Analysis Era of Quality PDF
1. Using the information provided in the case, develop a high level process map for
the Akshaya Patra Foundation using Suppliers Inputs Process Outputs and
Customers (SIPOC). What insights can you draw from the high level process
map?
Answer :
2. Given that VK Hill kitchen needs to serve 87,045 students with 7 tonnes of cooked
rice and 16,800 liters of Sambar per day, what is the total time required for
cooking Sambar and rice?
Answer :
To cook 0,875 ton of rice per batch they need 30 minutes of cooking process. If they need to
cook 7 ton of rice, the time of cooking process will be 240 minutes.
7 ton : 0,875 ton = 8
8 x 30 minutes = 240 minutes
To cook 8.600 litters of Sambar, they need 121 minutes of cooking process. If they need to
cook 16.800 litters of Sambar, the time of cooking process will be 242 minutes.
16.800 litters : 8.600 litters = 2
122 minutes x 2 = 244 minutes
So, the total time needed to cook rice and Sambar is:
240 minutes + 244 minutes = 484 minutes or 8 hours and 4 minutes
3. If the food has to be delivered by 12.00 noon at the farthest school from the
Vasanthapura kitchen (which takes 4 hours to reach), what are the lower and
upper specification limits for completion of the first batch of Sambar? If the cooking
starts at 5.00 am, calculate the corresponding Sigma Score (process capability)
assuming that the standard deviation of cooking Sambar is 10 minutes
Answer :
Given that :
-USL (Upper Specification Limit)
07.30 a.m. (the time needed to get to the furthest school is 4 hours and 30 minutes for
loading)
-LSL (Lower Specification Limit)
06.00 a.m. (The fastest time to send food to school so that the food is still warm, remember
that round tofu is suddenly fried, haneut, delicious. It's just as rich as this too. Remember
KPI if he is still haunted for no more than 6 hours. While the food can't be arrived more than
12 o'clock So, we write here at 6 am the fastest to send the food so it's not more than 12
o'clock and the food is still haze)
-Mean
07.02 a.m. (assuming the cooking start time is 05.00 a.m. there we need 122 minutes to
cook sambar)
-Cooking start time
05.00 a.m. (This is just our initial assumption and actually we want to check if we cook from
5 o'clock capable or not. That means he is too late or too late)
Condition:
Cp < 1 : Not Capable.
1 < Cp < 1,3 : It is good enough but it needs tight control on Cp ~ 1.
Cp > 1,3 : Process is very good because almost all the data falls within specification limits.
Cp = 1.5 = (07.30 - mean) / 30 -> 45 = 07.30 - mean -> mean = 07.30 - 45 minutes = 06.45
a.m.
It turned out that he said to be capable, we had to send food for the first batch at 6:45 a.m.
Then when do we make sambar? it takes less time to make sambar which is 122 minutes.
So we have to make this sambar at 04.43 a.m. so that he is capable.
4. For the upper and lower limits calculated in question 3 for Sambar cooking,
calculate the optimal start time for Sambar cooking that will maximize the Sigma
score.
Answer :
To maximize the sigma score:
1. Assume Cp = 1