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    Job Description - Customer Success Associate 3+

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    surya pratap
    The document describes the job responsibilities of a Customer Success Associate role at a cloud telephony company called Servetel. The role involves owning the overall relationship with assigned clients through onboarding, implementation, training, ensuring retention and high customer satisfaction. Key responsibilities include maintaining customer relationships, minimizing churn, ensuring client requirements are met, taking feedback to improve service, preparing reports, and upselling/expanding existing accounts. Required skills are excellent communication and client retention skills, being well-organized and results-oriented, and having strong follow up and negotiation abilities.

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    Job Description - Customer Success Associate 3+

    Uploaded by

    surya pratap
    34 views2 pages
    The document describes the job responsibilities of a Customer Success Associate role at a cloud telephony company called Servetel. The role involves owning the overall relationship with assigned clients through onboarding, implementation, training, ensuring retention and high customer satisfaction. Key responsibilities include maintaining customer relationships, minimizing churn, ensuring client requirements are met, taking feedback to improve service, preparing reports, and upselling/expanding existing accounts. Required skills are excellent communication and client retention skills, being well-organized and results-oriented, and having strong follow up and negotiation abilities.

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    Job Description – Customer Success Associate 3+

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    The document describes the job responsibilities of a Customer Success Associate role at a cloud telephony company called Servetel. The role involves owning the overall relationship with assigned clients through onboarding, implementation, training, ensuring retention and high customer satisfaction. Key responsibilities include maintaining customer relationships, minimizing churn, ensuring client requirements are met, taking feedback to improve service, preparing reports, and upselling/expanding existing accounts. Required skills are excellent communication and client retention skills, being well-organized and results-oriented, and having strong follow up and negotiation abilities.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    34 views2 pages

    Job Description - Customer Success Associate 3+

    Uploaded by

    surya pratap
    The document describes the job responsibilities of a Customer Success Associate role at a cloud telephony company called Servetel. The role involves owning the overall relationship with assigned clients through onboarding, implementation, training, ensuring retention and high customer satisfaction. Key responsibilities include maintaining customer relationships, minimizing churn, ensuring client requirements are met, taking feedback to improve service, preparing reports, and upselling/expanding existing accounts. Required skills are excellent communication and client retention skills, being well-organized and results-oriented, and having strong follow up and negotiation abilities.

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    JOB DESCRIPTION OF CUSTOMER SUCCESS ASSOCIATE

    What are we looking for in this role?

    Own overall relationship with assigned clients, which includes managing on-boarding, implementation,
    training, increasing adoption, ensuring retention, and high levels of customer satisfaction.

    Position Name Business Unit Professional Experience

    Customer Success Associate Cloud Telephony 3+ years

    Job Location Reporting To Education

    Gurugram, Haryana Team Lead BE/B.Tech/Any Equivalent Degree

    Key Functional Responsibilities

    • Maintaining ongoing customer relationships and networking, implementing success programs,


    onboarding, and training clients, and minimizing churn.
    • Connect existing clients through email, call for renewing the services to reduce the churn.
    • Ensure to provide the plans to the client as per their requirements.
    • Ensure that immediate measures are taken to improve service depending upon the feedback received
    from clients to ensure customer delight
    • Ensure timely preparation & submission of weekly & monthly reports.
    • Ensure to always updated/maintained correctly in the CRM.
    • Work closely with the Process Manager to review the existing reports.
    • Upsell, expansion, and upgrades.

    Required Skills:

    • Excellent communication skills, email writing skills


    • Highly motivated, well-organized, flexible, and results-oriented
    • Excellent Client retention Skills
    • Moderate in MS Excel
    • Coordinate internally with each department to deliver the output to the client.
    • Must have good analytics towards revenue generation
    • Must have strong Follow up & Negotiation Skills Client relationship management.

    1
    COMPANY INTRODUCTION

    About Servetel:

    At Servetel, we revolutionize the way “Businesses communicate”.

    We are a group of tech enthusiasts who work with the vision to reinvent communication

    solutions and virtualise the world’s telecommunication infrastructure through products like

    programmable voice, IVRS, call broadcasting and hosted PBX.

    Since ourinception in 2017, our workforce has grown to a strength of 50+ passionate, dynamic

    and focused individuals working constantly towards business growth of our customers by

    making their business more convenient, yielding and highly efficient.

    Through oursolutions, we have successfully empowered communication system of more than

    1500+ customers, including Uber, SAP, Cipla, Cars24, Radio City, Godrej, Manyavar, Honda,

    Michelin and OLA. \

    Brief History:

    Established in 2017, ourstart-up wasinitially funded and incubated by Real Time Data Services

    (RTDS), a 15+ years old and renowned global Information technology consulting and solution

    provider that partners with clients to simplify, strengthen and transform their businesses

    using cloud technology through its brands acecloudhosting.com and therealpbx.com . Since

    then, we haven’t looked back, and today, in 2019, we are thriving as an independent business

    entity with a large customer base spread across India.

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