SIT50416 - Diploma of Hospitality Management (Release 1)

SITXCCS007 - Enhance customer service experiences

Templates for customer survey and feedback collection

Name (optional)

Date of stay

Duration of stay

Statement Very Satisfied Dissatisfie Very

Satisfied d Dissatisfie
How satisfied were you with…
d

The staff’s customer service skills (friendly,

courteous, and showed knowledge of the
products and services)

The efficiency of our staff (were available

and served you in a timely manner)

The cleanliness of the rooms

Staff knowledge of your specific needs,

preferences and expectations

The price of the rooms

The promotional offerings

Any additional comments?

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