Ve

S ry
Le
t Lo
vel
awof
Ct (1-
Im Lan
lu pa
10 gua Type of Contact or
os co
ct ge Country Channel Issue Error Code Description
s nt
e act Spa The viewer wanted to change his
d s) nish Mexico Chat change email email address
Colombia Chat Feedback The viewer wanted to know why he
Costa Rica Chat Insufficient Info The viewer wanted to know about t

Mexico Chat Login issues Login Issues

El salvador Chat Billing Payment Failure
Argentina Chat Change Password Change Password
Argentina Chat Insufficient Info Change Email
Mexico Chat Subscription Disney+ subscription Status Check
Venezuela Chat Login issues Change email
Mexico Chat Insufficient info change email
 Escalated Bank (if Payment
IMS to Tier 2 Payments) Method

IMS15325600 No Hulu
IMS15325778 No
IMS15326264 No

IMS15388162 No
IMS15389806 No
IMS15390901 No
IMS15391725 No
IMS15392190 No
IMS15393356 No
No