4.

1 Understanding the
ISO 9000 organization and its context Steve Barfoot
4.2 Understanding the 1 2 3 4
ISO 9001:2015 President
needs and expectations of 4 5 5.1 Leadership and
ISO 9004 interested parties commitment
Quality 4.3 Determining the scope of Context of the Leadership 5.2 Policy
the quality management organization 5.3 Organizational roles, Advantage
Managment
system responsibilities and authorities International
System 4.4 Quality management
5 6 7 (919-846-6864)
Business Model system and its processes

6.1 Action to address risks and opportunities

6 6.2 Quality objectives and planning to achieve them
2 Planning 3 6.3 Planning of changes
9 7
Performance Support
evaluation
8.4.1 General 8.4 3
2 5 6 8 Operation Control of externally 7.1 Resources
8.4.2 Type and
9.1 provided (General, People,
extent of control
Monitoring, 8.1 Operational processes, Nonconforming Infrastructure,
measurement, planning and control 8.4.3 Information for products and Environment,
analysis and Product Measuring
external providers services See 10 (left)
evaluation 7 Resources,
Knowledge)
9.2 Internal Audit 1 7
8.2 8.3 Quality, 8.5 7.2 Competence
9.3 Management Requirements Design and Production, Production Customer
Review development Satisfaction 7.3 Awareness
for products Planning and and service
and services of products Scheduling provision 7.4
and services 1 7 Communication
10
8.2.1 Customer 8.3.1 General 8.5.1
Improvement 7.5 Documented
communication 8.3.2 Planning Control of
8.3.3 Inputs production and information
8.2.2 Determining See 8.1, above
2 5 the requirements 8.3.4 Controls service provision
for products and 8.3.5 Outputs 8.5.2 Identification
10.1 General services 8.3.6 Changes and traceability
8.2.3 Review of 8.5.3 Property
10.2 the requirements belonging to
Nonconformity and for products and customers and
corrective action services external providers ISO 9001:2015
8.2.4 Changes to 8.5.4 Preservation Process Interaction with
10.3 Continual requirements for 8.5.5 Post-delivery
improvement products and activities the Seven Quality
services
8.5.6 Control of Management Principles
changes

1: Customer focus 2: Leadership 3: Engagement of people 4: Process Approach

5: Improvement 6: Evidence based decision making 7: Relationship management

New: October 2015