Health Center Fronter Script – 010 – 2.28.

2022

Section 1: Opening:

“HI (first name) this is ______ I'm calling in regards to affordable HealthCare are you insured now?” (If they
say NO, go to SECTION 2. If objection or they say YES, REBUTTAL)

Rebuttal 1) “You’re the 10th person to call me”

“That’s great! My company works with insurance agencies that can show you ALL the plans you qualify for.
They’ll be able to go over your OPTIONS and find the BEST plan FOR YOU for the BEST PRICE. Are you
insured now?”

Rebuttal 2) “I’m not interested anymore”

“I see that, but Listen-I know if I can save you money its worth a few minutes of your time, this will only
take a second are you insured now?”

Rebuttal 3) “That was weeks ago!”

“I see that, the reason for my call is that right now you may qualify more affordable Health Plan Options,
are you insured now?”

Rebuttal 4) “I already have insurance.”

“Okay, I have options that can help you save money. How many people are on your current plan?”
(NO MATTER WHAT, go to SECTION 2)

Rebuttal 5) “Can you call me back?”

“I understand, but this is really important-let’s go over this now! I know if I can save you money. It’s
definitely worth a few minutes of your time are you insured now?” (Never set CB’s in the opening)

Rebuttal 6) “Is this ObamaCare?”

“Agencies work with many plans in your state, it depends on what works best for you, but first……” (Go back
to the question you need answered in order to move forward)

Rebuttal 7) “Where are you located?”

“Our Corporate offices are located in Florida, but we are nationwide and work in all 50 states, are you
insured now?”

Rebuttal 8) “Where/Who are you?”

“I am with THE HEALTH CENTER and our corporate offices are located in Florida, however we have a
national presence. Are you insured now?”

Rebuttal 9) “Customer asks a Buying Question.”

“That’s a great question, I have you matched to a licensed agent who can answer all your questions, but
first……” (Go back to the question you need answered in order to move forward)
Section 2: Qualifying:

“Great, I’m calling from THE HEALTH CENTER, and we work with insurance agencies in your state.  My job is
to ask you a few simple questions, then I will connect you to a licensed agent who will help you locate
the BEST HEALTH PLAN for the LOWEST RATE. Are you looking for coverage for yourself or your family?”

MEDICARE & MEDICAID: “Understood! And are you currently on Medicare or Medicaid?” (If “YES”, GO TO
“MED BONUS TRANSFER”)

SURGERY & PREGNANCY: “Do you have any upcoming surgeries or are you looking to cover pregnancy with
your health plan?” (If “YES”, SET FORM TO “SILVER” AND GO TO “TRANSFER”)

CLOSE: “Terrific, this all looks good (First Name), We can help save you money. The average Health Plan
starts around $200 per month. If we are able to find you a plan around this price and better then what you
have now, can you afford to begin coverage in the next 30 days?” (If “YES”, SET FORM TO “GOLD” AND GO
TO “TRANSFER”. If “NO”, SET FORM TO “SILVER” AND GO TO “TRANSFER”)

Closing Rebuttal 1: UNSURE/Don’t know if they can afford:

“Ok, I still believe we can help you save money. Is $200 per month affordable?” (If “YES”, SET FORM TO
“GOLD” AND GO TO “TRANSFER”. If “NO”, SET FORM TO “SILVER” AND GO TO “TRANSFER”)

Closing Rebuttal 2: When they ask a BUYING question:

“That’s a great question. I have you matched to a licensed agent who can answer all those questions for
you, but FIRST Is $200 per month affordable?” (If “YES”, SET FORM TO “GOLD” AND GO TO “TRANSFER”. If
“NO”, SET FORM TO “SILVER” AND GO TO “TRANSFER”)

CALLBACK: “I would be happy to call you back (Customer’s first name). When will be the best time to
contact you?” (SCHEDULE CALL BACK)

KNOCKOUT: “Unfortunately, I can’t help you past this point. I wish you the best of luck. Have a great day.”
(END CALL)

TRANSFER: “Got it AND You do have a few minutes right now to speak with a licensed agent about
affordable health plans, correct?” (MUST BE YES/IF NO SCHEDULE CALLBACK)

“GREAT! I’m getting an agent on the line now. I’ll be staying on the line with you so I can make a Quick
Introduction, OK? Hold-on with me for just a moment.” *HIT TRANSFER CALL* (If they stop and ask for CB or
say they don’t have time, DON’T FORCE THROUGH)

Small Talk If Transfer is taking longer than 10 seconds (Hold Music or Ringing):
Option 1) “I am still on the line with you, sounds like a busy day.”
Option 2) “The Agent will be with us shortly – I am staying with you until they answer.”

HANDOFF: “Hi, I have (customer name) on the line. They are looking for an (individual or family) plan.
You’re in good hands, I’m getting off the line now.” (CLICK “Leave Conference Call”)
MED BONUS TRANSFER: “Since you are on Medicare or Medicaid, do you currently have MEDICARE PART A
and B?” (If “YES”, SET FORM TO “MED” AND PUSH FORWARD. IF “NO”, K.O.)

“That’s Great, I am going to connect you to the department that specializes in those products. One Moment
Please.” *HIT TRANSFER CALL* (If they stop and ask for CB or say they don’t have time, DON’T FORCE
THROUGH)

Small Talk If Transfer is taking longer than 10 seconds (Hold Music or Ringing):
Option 1) “I am still on the line with you, sounds like a busy day.”
Option 2) “The Agent will be with us shortly – I am staying with you until they answer.”

“Hi, I have (customer name) on the line. You’re in good hands, I’m getting off the line now.”
(CLICK “Leave Conference Call” AND SELECT “MED BONUS TRANSFER”)