Process Selection Matrix

Scenario
Activities Product Type Scenario
Raw Materials &
Food Snacks Beverages Instant Beverages Cutlery Customer Equipment Employee Building Dine In Delivery Food & bev Raw materials Snacks
Condiments
1 Vendor Evaluation 1. Vendor Evaluation 1. Vendor Evaluation
2. Send to child
2 Send to child branch
branch
4 Create RFQ and Purchase Order 4. Create RFQ and Purchase Order 4. Create RFQ and Purchase Order
In-bound
5 Inventory Control 5.Inventory Control 5.Inventory Control 5.Inventory Control
Logistics
6.Received Material Quality & Quantity
6 Received Material Quality & Quantity Checking 6.Received Material Quality & Quantity Checking
Checking
27 Weekly Material Quality Checking 27. Weekly Material Quality Checking 27. Weekly Material Quality Checking
30 Product Settlement 30.Product Settlement 30.Product Settlement
Primary
8 Create production planning 8.Create production planning
9 Create menu 9. Create menu
Operations 10 Customer Order 10.Customer order
11. Cooking
11 Cooking Preparation 11.Cooking preparation 11.Cooking preparation
preparation
31 Track customer order status 31. Track customer order status
Outbond 12 Track table status 12. Track table status
Logistics Food delivery (to customer)
13 Serve foods and beverages to customer 13.Serve foods and beverages to customer
14. Restaurant building
14 Restaurant building maintenance
maintenance
Business
15. Update business
Process 15 Update business licence periodically
licence periodically
Infrastructure
7. Equipment 7.Equipment
7 Equipment maintenance
maintenance maintenance
28 Create standard operating procedure 9.Create standard operating procedure
17 Employee payroll 17. Employee payroll
18. Attendance
18 Attendance checking
checking
HR
Management 19. Create employee
19 Create employee schedule
schedule
20. Hiring new
20 Hiring new employee
employee
21 Create KPI 21. Create KPI
Support 22 Modify databases to record information 22. Create database to record information
Technology 23. Integrate with
23. Integrate with
Development cloud to store
23 Integrate with cloud to store valuable information cloud to store
valuable
valuable information
information
24 Find vendors 24. Find vendors 24. Find vendors 24. Find vendors
3. Negotiate for best
Procurement 3 Negotiate for best price 3. Negotiate for best price
price
Process
4. Create purchase
4 Create RFQ and purchase order 4. Create purchase order
order
25 Marketing Campaign 25. Marketing campaign
Marketing 26 Marketing Automation 26. Marketing Automation
32 Review Management 32. Marketing automation
16 Monthly bookkeeping 16. Monthly bookkeeping 16. Monthly bookkeeping
Finance
29 Billing & Invoice 28. Billing & Invoice 28. Billing & Invoice
 Activity Trigger
1 Vendor Evaluation Received materials reviewed for quantity and quality
2 Send to child branch Cooking preparation finished
3 Create material planning Daily event trigger
4 Create RFQ and Purchase Order Low material stock, new purchase request, receive weekly material projection
In-bound Logistics
5 Inventory Control Changes in material stocks
6 Received Material Quality & Quantity Checking A new batch of materials arrive in the warehouse
27 Weekly Material Quality Checking Weekly event trigger
7 Equipment Maintenance Monthly event trigger, there are broken materials
8 Create production planning Daily event trigger
9 Create standard operating procedure New products (menu) created, New equipment installed
Operations 10 Customer Order Customer comes to restaurant
11 Cooking Preparation Daily event trigger
12 Cooking Process New customer order
Outbond Logistics 13 Serve foods and beverages to customer Cooking process done
14 Restaurant building maintenance Monthly event trigger, receive maintenance request
Maintenance & Infrastructure 15 Update business licence periodically Event trigger
16 Monthly bookkeeping Every end of month
17 Employee payroll Monthly event trigger
18 Attendance checking Daily event trigger
HR Management 19 Create employee schedule Hire new employee, A change of schedule, employee leave
20 Hiring new employee Expanding business, employee leave
21 Create KPI Every end of month, every end of quarter year, every end of year
22 Modify databases to record information New information that need to be recorder (can be auotmatic by systen or manual by staff)
Technology Development
23 Integrate with cloud to store valuable information New information that being recorded in database
24 Find vendors and negotiate for the best prices Unsuitable vendor, vendor doesn't have enough product stock
Procurement Process 3 Create material projection planning Weekly event trigger
4 Create purchase order Low material stock, new purchase request, receive weekly material projection
25 Marketing Campaign Monthly event trigger
Marketing
26 Marketing Automation Monthly event trigger
 Activity Trigger

Vendor evaluation Material received and checked

Good receipt for received materials Materials have been received

Storage control and monitoring Materials need to be stored

Create production planning Weekly Event Trigger

Create material projection planning Weekly Event Trigger

Create standard operating procedure Weekly Event Trigger

Storage Allocation Suitable placings of equipments & materials

Kitchen Appliances Maintenance Broken appliances

Material Quality and Quantity Checking When a batch of materials arrives in the warehouse

Customer Order Customer comes to the restaurant

Check materials expiry date Quality Control

Deliver foods and beverages to customer Cooking process finished

Track customer order status A new order is placed

Allow customer to give feedbacks Customer finishes their meal and is ready to pay

Periodic maintenance Event Trigger, every few weeks gw tandain x yang belom kepake di psm ya
x Restaurant building maintenance Event Trigger, every few weeks

Equipment check and maintenance Event Trigger, every few weeks

x Create payroll plan Monthly evaluation

x Employee payroll scheduling Pay employees on time

x Attendance checking Prevent dishonest employees

x Create work schedule New Employee, weekly schedule creation

Create administrative leave schedule New Employee

Hiring new employee Employee leave; Expanding business

Employee training New employee, new system implemented

Create KPI Employe evaluation

Create databases to record information Need to record information

Integrate with cloud to store valuable information Event Trigger, event night, end of service.

x Maintain technology excellence Event Trigger, monthly

Provide backup server and space to store data Avoid unwanted data deletion

Find vendors Unsuitable vendor; Vendor does not have stock

Negotiate for the best prices Unsuitable prices

Purchase equipments and materials Product stock below safety stock

Replace and add equipment with a reasonable reason Customer complains

Create purchase order Low material stock; new PR

Order Billing Finished food order

Marketing Campaign Monthly Event Trigger

Marketing Automation Monthly Event Trigger

Review Management Monthly Event Trigger

 Process Selection Matrix
Scenario
Activities
Product Type
Food Snacks Beverages Instant Beverages Cutlery Raw Materials & Condiments
Vendor evaluation Vendor evaluation 1. Vendor evaluation
Good receipt for received
In-bound Good receipt for received materials 2. Good receipt for received materials
materials
Logistics
Storage control and
Storage control and monitoring 3. Storage control and monitoring
monitoring
Create production Create production
Create production planning
planning planning
Create material project
Create material projection planning Create material project planning
planning
Create standard operating procedure Create standard operating procedure
Primary Storage Allocation Storage Allocation Storage Allocation
Operations
Kitchen Appliances
Kitchen Appliances Maintenance
Maintenance
Material Quality and Quantity Checking Material Quality and Quantity Checking
Customer Order Customer Order
Check materials expiry Check materials
Check materials expiry date Check materials expiry date
date expiry date
Deliver foods and beverages to customer Deliver foods and beverages to customer
Outbond
Track customer order status Track customer order status
Logistics
Allow customer to give feedbacks Allow customer to give feedbacks
Periodic maintenance Periodic maintenance
Business
Restaurant building maintenance
Process
Infrastructure Equipment check and
Equipment check and maintenance
maintenance
Create payroll plan
Employee payroll scheduling
Attendance checking
HR Create work schedule
Management Create administrative leave schedule
Hiring new employee
Employee training
Create KPI
Create databases to record information Create databases to record information Create databases to record information
Integrate with cloud to store valuable Integrate with cloud to store valuable
Integrate with cloud to store valuable information
Support Technology information information
Development Maintain technology excellence
Provide backup server and space to store Provide backup server and space to
Provide backup server and space to store data
data store data
Find vendors Find vendors
Negotiate for the best prices Negotiate for the best prices
Purchase equipments
Purchase equipments and materials Purchase equipments and materials
Procurement and materials
Process Replace and add
Replace and add equipment with a
equipment with a
reasonable reason
reasonable reason
Create purchase order Create purchase order Create purchase order
Order Billing Order Billing
Marketing & Marketing Campaign Marketing Campaign
Sales Marketing Automation Marketing Automation
Review Management Review Management
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