Student Name : Shahad majed Alshamrokh ID : 441201847

Section: 58467 Serial no: 25

The case study answers :

Q1) Define Responsiveness?

Is The ability of the supply chain to respond purposefully and within an appropriate timeframe
to customer requests or changes in the marketplace.

Q2) How can a company choose to emphasize on efficiency or responsiveness?

The company can choose either emphasis on efficiency or responsiveness depending on the
way to differentiate itself from other competitors.

If they want to focus on cost reduction and no resources are wasted on activities that will not
add value on they should emphasize on efficiency, Or emphasize on responsiveness by using
various process automation applications.

Q3) If the company manages to improve both efficiency and responsiveness, what will it
create.
They can create a sustainable competitive advantage.
And It is possible to achieve it by implementing an intelligent business operations working style.

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Q4) What can IBO provide?
It provide visibility, situational awareness and flexibility for those who manage cash supply
chain operations and make the decisions on a daily basis.
Also provide the ability to connecting internal and external business information systems within
a common environment where data is analyzed and made available to operations managers in
real time.

Q5) What is the major difference between BI & IBO?

The BI systems is to gather and analyze historical data for the past period.
in contrast IBO system compares historical and real-time data, determines trends, links actions,
and makes projections for the future.