Q1 Q2 Q3 Q4 Q5

Person 1 Good Good Poor Average Good

Person 2 Average Good Average Good Good
Person 3 Good Average Good Excellent Excellent
Person 4 Excellent Excellent Good Good Good
Person 5 Poor Poor Average Poor Damaged
Person 6 Average Good Poor Average Average
Person 7 Poor Average Average Poor Good
Person 8 Poor Poor Average Average Damaged
Person9 Excellent Good Good Average Excellent
Person 10 Good Average Excellent Good Excellent
Person 11 Good Good Average Excellent Good
Person 12 Average Poor Poor Poor Damaged
Person 13 Excellent Good Average Average Good
Q6 Q7 Q8 Q9 Q 10
Yes Complaint Department Good Yes Yes
No Exchange Average Sometimes No
No Exchange Average No Yes
No None Excellent Sometimes Sometimes
Yes Complaint Department / Return Good Yes Yes
No Return Average No No
Yes Return Good Yes Sometimes
Yes Complaint Department Good Sometimes Yes
No None Average Sometimes No
No Exchange Excellent No No
No Return Good No Sometimes
Yes Return Average Yes No
No Return / Exchange Excellent No Yes
 Q 11
Nice
Quite good
Good but not Excellent
Not so bad
Average
It is very good
Better
Waste of money
Not so bad but good
Trustfull
Good
Not so good
It is good
 Q 12
Parcel take too much time to delivery
Need improvement in packaging
-
Can do better than it
Good but need improvement
Doctors have to behave familiar with patients
-
Health facilities need well-trained and motivated staff consistently available to provide care
-
It is very good and trustfull
Focus on Patient
-
Health facilities must have an appropriate physical environment