COC FOR ITSM LEVEL 5

1. System should be design for growth and change to add new features emerging in the future. this is
performed during
a. Maintenance
b. Development
c. Needs analysis
d. Implementation
2. Ghion construction PLC needs of a very urgently implementation of a system .to implement such a
system, there is no time to go through all the phases of systems development lifecycle. As a system
analyst the best way you recommended.
a. Using objective oriented technology
b. Using case tools
c. Purchasing a soft ware application package
d. Using prototyping tools
3. Over a period of time, a system failure may result in a program crash and/or loss of data . as an IT
expert, you are called to restore system files and to restart the system .which of the following best
describes this activity ?
a. Program maintenance
b. System enhancement
c. Technical support
d. System recovery
4. A document that describes the purpose of the new system ,the potential start and completion dates
and the key stack holders and sponsors of the new system .
a. Project schedule document
b. Project charter
c. Project closing document
d. Project work break down structure (WBS)
5. Prototyping.
a. It is a technique of quickly building of information system using rapid application
development tools
b. It is a technique of building the complete information system using many experts with
structured meetings
c. Techniques of emphasizing the drawing of models to design information system
d. It is a joint application development with structured meeting
6. Functional requirement.
a. It is a description of activities and services a system must provide
b. It is a description of other characteristics and constraints that define a satisfactory
system
c. It is extra system feature like system speed ,layout ,language support ,security etc
d. It is also called behavioral requirement
7. When quality assurance (QA) in a project starts?
a. At the end of the project
b. At the beginning of the project
COC FOR ITSM LEVEL 5

c. After testing the project

d. When the problem arise
8. Which is NOT the cause of project failure?
a. Establish upper-management commitment to the project
b. Lack of organizations commitment to the system development methodology
c. Over optimism
d. Taking shortcuts through or around the system development methodology
9. There are criteria to measure the success of particular project. The criterion that does not measure
information system project success.
a. The system was delivered “on time.”
b. The system development process had a minimal impact on ongoing business operations.
c. The system is acceptable to the competent.
d. The system was delivered “whit in budget ”

10. An organization should embrace standards while introducing information technologies in to its
business processes. A standard element ensures that deliverable of phases and activities meet with
business and technology expectation.
a. Quality standards
b. Information technology standards
c. Automated tools standard
d. Documentation standard
11. Problem solving is one of the key skills that a system analyst should have. Which is the last step of
problem solving?
a. Decide which solution is best. And make a recommendation.
b. Monitor to make sure that you obtain the desired result.
c. Implement the solution.
d. Verify that the benefits of solving of the problem outweigh the cost
12. Identify the statement that is NOT true about a system.
a. The system is equal to the sum of its components
b. Each system has its own boundary
c. All components of a system are working together to achieve ONE common goal
d. Each components of a system has its own specific goal
13. You are an IT expert for EKAS Company. You are responsible for inter prating system requests and
specifications, site preparation and user training. And contact point for customers. This skill is
a. Conflict management
b. Customer relation
c. Leadership
d. Team management
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14. A stakeholder that facilitates the development of computer applications by bridging the
communication gap that exists among other technical and non-technical stakeholders.
a. System builder
b. System owner
c. System designer
d. System analysts
15. A predictive approach to the system development life cycle.
a. A project that requirements of a system are wall understood and defined
b. A project that needs flexibility in time
c. A project that meets all the users requirement
d. A project that the requirement of a system are not well understood
16. Techniques of emphasizing the drawing of models to help visualize and analyze problems. Define
business requirement and design information systems; and it is often derived from logical models
that were developed earlier in model-driven analysis.
a. System design
b. Modern structured design
c. Physical design
d. Model driven design
17. A description of other features, characteristics, and constraints that define a satisfactory system.
a. Non-functional requirement
b. Critical requirement
c. Functional requirement
d. Business requirement
18. You are a system analyst DAS company. You are going to choose the best system, for the company.
Among the alternative system. Your best creation is how and to what degree the system will fulfill
user’s requirement. The feasibility category is
a. Operational
b. Technical
c. Risk
d. Economic
19. The most common risk management strategy.
a. Acceptance
b. Mitigation
c. Transference
d. Avoidance
20. The process that determines whether the project should continue or not continue.
a. Feasibility analysis
b. Preliminary investigation
c. Opportunity identification
d. SWOT analysis
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A 12. P--The activity of managing and documenting

the chosen system development methodology
1. G--The graphical network model that depicts the
project task and relationship between those tasks

2. J--The process of identifying ,evaluating and 13. I--The process of managing change to the
controlling what might go wrong in the project features of the system
before it becomes threats
14. J--The process of establishing and maintaining
3. B--The horizontal bar chart that depicts project consistency of a system performance
task against calendar
15. R--The process of purchasing resources
4. M--The process of finding the defect and
suggesting improvement about the system quality
B
5. Q--The measurement used for ensuring
deliverable of phases meet business and A. Project management
technology expectation B. Gent chart
6. M--A planned and systematic way of monitoring C. Total quality management
D. Quality planning
the quality of processes to produce quality
products E. Pert chart
F. Process management
7. C--Comprehensive approach to facilitate quality G. Flow chart
improvement and management H. Critical path
I. Configuration management
8. N--The sequence of dependant project task that J. Quality control
have the largest sum of most likely duration K. Quality management
9. E--The graphical network model that depicts the L. Slack time
project task and relationship between those tasks M. Quality assurance
N. Critical task
10. A--The activity of defining, planning, monitoring O. Risk management
and controlling a project P. Quality standard
Q. Requirement management
11. L--The amount of delay that can be tolerated
R. Procurement management
between the start time and completion time of
task without causing a delay in the project